All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This was a comfortable and clean property in an amazing location. Besides that the policies and service were quite bad.
Brian
Stayed 1 night in Mar 2024
Response from IAM HOTEL on 16 Apr,2024
Sincerely thank you for using IAM HOTEL this time.We apologize for the inconvenience caused by the inconvenience of our staff.We will strive to improve so that this kind of thing does not happen in the future.We will take seriously the valuable opinions we have received from our customers and will strive to improve our services even better.We look forward to your continued use of our hotel and your continued support.When you come to Nihonbashi again, we hope that you will stay at our newly developed hotel.All of our staff are looking forward to seeing you next time.
Thank you for your review. We are glad that you were satisfied with the location, room, staff of our hotel. Our hotel is located in the middle of Namba since it's a little lively but we preparing earplugs. If you have another chance to come to Osaka, we hope to see you again. Thank you for staying with us. IAM HOTEL
6/10 Okay
Wing Yee
Travelled with family
2 Dec,2023
Liked: Staff & service
Disliked: Cleanliness
There's smell inside the room. My husband had serious nasal allergy after entering the room
Wing Yee
Stayed 1 night in Nov 2023
Response from IAM HOTEL on 8 Dec,2023
Thank you for your review. We are sorry you had a problem with our room. We will share your review with all our staff memeber and do our best to improve our cleaning.Thank you again for staying with us this time.IAM HOTEL
Location was amazing. Perfect of an overnight in Osaka.
However this made it noisy and the glazing was not soundproof. Also, there was no blind, just shutters that didn’t block out the light.
Carpet stained and not hoovered and lots of marks on the walls and doors.
The room was small, but then this is Osaka.
Wouldn’t stay here again though.
Jeremy
Stayed 1 night in Sep 2023
Response from IAM HOTEL フロント on 21 Sept,2023
Thank you for taking the time to provide us with your feedback.Thank you very much.
Amazing and convenient location, close to Dontonburi with lots of restaurant options around
Staff were very friendly with free amenities and drinks
Room was on the smaller size but to be expected in this area
Michael
Stayed 4 nights in May 2023
Response from IAM HOTEL FRONT on 21 Jun,2023
Thank you for your comment. We are glad to hear that you like our hotel′s location, staff, and amenities. And we are sorry for that you felt the room was small. Actually we have a famili room which is lager than another room so if you have a chance to come to Osaka again, you try to stay the room. We hope to see you again. IAM HOTEL
Great stay! Love this hotel and the area it’s in. Makes things super convenient especially if you want to stroll into dotonburi.
Winson
Stayed 2 nights in May 2023
Response from IAM HOTEL FRONT on 21 Jun,2023
Thank you for your good review. We are glad to hear that you like our hotel's location. Our hotel is located in the downtown area of Namba and has been well received by our customers. If you have a chance to come to Osaka again, we hope to see you. IAM HOTEL
10/10 Excellent
Katrina
Travelled with partner
7 Apr,2023
Clean and comfortable!
Katrina
Stayed 1 night in Apr 2023
Response from IAM HOTEL FRONT on 9 Apr,2023
Thank you for the great review. We are glad to hear that. Thank you.
Extremely convenient location. You walk right into dontobori area . Plenty of great eating spots in the alleys . The hotel has a coin laundry room too so you can wash your clothes. Close to train stations . Highly recommend .
Mai Thao
Stayed 3 nights in Mar 2023
Response from IAM HOTEL FRONT on 9 Apr,2023
Thank you for the review. We are happy to hear the wonderful comment. Thank you. IAM HOTEL
Staff were extremely good with food recommendations. Recommended to book a really nice restaurant for the wife's birthday.
Mark
Response from IAM HOTEL on 23 Dec,2022
Thank you very much for using our hotel this time.And we're very happy with the words to our staff.We are looking forward to seeing you again.
4/10 Poor
Annie
17 Nov,2021
Disliked: Room comfort
Negative
Did not enjoy the stay. It was incredibly small inside and they wouldn’t change our sheets. The bed had stains on it as well
Annie
Stayed 3 nights in Nov 2021
Response from IAM HOTEL on 20 Nov,2021
Dear customer,
Thank you for your staying and reviewing.
We do not change the bed sheets but rather reuse it to help preserve the global environment during your stay. We ask your understand and cooperation.
Then I apologize for a stains on the bed. We should look it more carefully.
We are looking forward to seeing you again.
Have a good day.
Thanks.
Best regards,
IAM HOTEL
Great hotel and very convenient location in the center of Osaka but still in a quiet area.
Verified traveller
Stayed 2 nights in Oct 2020
Response from IAM HOTEL on 16 Oct,2020
Thank you for your review :). We appreciate all feedback we receive. We look forward to seeing you again. Thank you again.
6/10 Okay
jaemin
13 Mar,2024
部屋がせまい
jaemin
Stayed 1 night in Mar 2024
Response from IAM HOTEL on 16 Apr,2024
この度はI am hotelをご利用いただき誠にありがとうございました。お部屋が狭かったとの事で、ご不便をお掛けし、誠に申し訳ございませんでした。当ホテルには、広めの作りのファミリータイプのお部屋の用意もございますので、機会がございましたらぜひそちらもご利用くださいませ。お忙しい中、ご感想お寄せいただきまして誠にありがとうございます。
Sincerely thank you for your stay at IAM HOTEL.If you have a chance to come to Nihonbashi again, we would be happy if you could stay at our hotel again.All of our staff are looking forward to seeing you again next time.
Sincerely thank you for your stay at IAM HOTEL.If you have a chance to come to Nihonbashi again, we would be happy if you could stay at our hotel again.All of our staff are looking forward to seeing you again next time.
Thank you for your review. Because it is located in a shopping street, it is lively, but we have prepared earplugs, so please use them. In addition, we will consider the cleaning service at the hotel. Thank you for staying with us. IAM HOTEL
6/10 Okay
HUNG YUEH
Travelled with partner
24 Jul,2023
Disliked: Cleanliness, amenities
地點不錯,但洗衣機有點髒裡面還有垃圾,洗完怕怕的回家又重新洗一次。
HUNG YUEH
Response from IAM HOTEL on 30 Jul,2023
Thank you for your review. I apologize for the inconvenience caused. We will do our best to improve our hotel so that this kind of thing does not happen in the future. Thank you for staying with us. IAM HOTEL
Thank you for your review. We are glad to hear that you liked our hotel. If you have a chance to come to Osaka again, we look forward to seeing you again. Thank you for staying with us. IAM HOTEL
L'hôtel est extrêmement bien située. Elle est à distance de marche du Dontonburi, ce qui est très pratique le soir pour aller manger dans un des nombreux restaurants et aussi pour aller marcher dans ces belles rues. L'hôtel est également située très proche de la gare de Osaka et de stations de métro qui nous ont permis d'aller manger le meilleur steak au monde à Kobe, d'aller voir le château d'Osaka et d'aller visiter le parc de Nara et ses merveilleux temples. La ville d'Osaka a été un coup de coeur pour nous dans notre visite du Japon et ce qui a permis d'aimer autant cette ville c'est en grande partie la localisation de notre hôtel. Ne cherchez plus. À noter que les vendredi et samedi soirs il y a beaucoup de bruit dans la rue de cet hôtel jusqu'à 23h environ et ensuite ça se calme avec la fermeture des restaurants et des bars. Demander une chambre à un étage supérieur et loin de la rue si vous souhaitez plus de calme. Ça nous empêcherait pas de retourner, on a adoré cet hôtel.
Samuel
Stayed 4 nights in May 2023
Response from IAM HOTEL FRONT on 21 Jun,2023
Thank you for giving us your review. We're happy to hear that you like our hotel. Our hotel is located in the downtown area of Namba, so it is lively, but we have prepared earplugs, so please use them. If you have a chance to come to Osaka again, we hope to see you. IAM HOTEL
Sincerely thank you for your stay at IAM HOTEL.We're very happy to receive your good review. it's a great honor.We're looking forward to seeing you next time.IAM HOTEL
Sincerely thank you for your stay at IAM HOTEL.We're very happy to receive your good review. it's a great honor.We're looking forward to seeing you next time.IAM HOTEL
Sincerely thank you for your stay at IAM HOTEL.Since the hotel is located in a shopping street, there are many convenience stores and restaurants for guests to choose.So sorry for the inconvenience caused. We will keep improving our service so that every guest will enjoy staying at our hotel. If you have another chance to visit Osaka we look forward to meeting you. Thank you. Best regards,
Sincerely thank you for your stay at IAM HOTEL.Since the hotel is located in a shopping street, there are many convenience stores and restaurants for guests to choose.So sorry for the inconvenience caused. We will keep improving our service so that every guest will enjoy staying at our hotel. If you have another chance to visit Osaka we look forward to meeting you. Thank you. Best regards, IAM HOTEL Front desk
10/10 Excellent
chiung-hui
23 Jan,2023
chiung-hui
Stayed 1 night in Jan 2023
Response from IAM HOTEL フロント on 25 Jan,2023
Thank you for staying with us and leaving your valuable review.We're looking forward to see you again.IAM HOTEL
이정도면 좁지 않다고 생각해요!! 너무 깨끗하고 좋았어요!! 하지만 오전 12시에 자동으로 호텔 문이 잠겨서 그 전까지 들어와야하는 통금이 있는게 좀 별로였어요ㅜㅜ 보안이 철저하다는 뜻이겠지만 더 늦게까지 놀고 싶었는데..ㅜㅜ 이 부분만 빼면 완벽한듯!!
MOONKYUNG
Stayed 3 nights in Dec 2022
Response from IAM HOTEL フロント on 23 Dec,2022
이번에는 저희 호텔을 이용해 주셔서 감사합니다.그리고 방에 대한 칭찬의 말도 매우 기쁘게 생각합니다.12시 이후의 외출은 카드 키로 제어되고 있기 때문에 출입은 가능하게 되어 있습니다.또 기회를 스탭 일동 기다리고 있습니다.
10/10 Excellent
Wai Sin
19 Dec,2022
Wai Sin
Stayed 1 night in Dec 2022
Response from IAM HOTEL Akihiro Matsuda on 24 Dec,2022
Thank you very much for staying at our hotel and giving us feedback. We appreciate your compliments to our hotel. We glad to hear that overall you are satisfied with staying at our hotel. We will keep improving our services so that every guest will enjoy staying at our hotel. If you have another chance to visit Osaka we look forward to meeting you. Thank you. Best regards, IAM HOTEL Front desk
The bedding was very dirty upon our arrival, as we found some hair and dust on the beds. But staff was responsive and helped us to change the room. For the rest days, the cleanliness was ok.
Yvonne
Stayed 4 nights in Nov 2022
Response from IAM HOTEL on 23 Nov,2022
Thank you for staying at IAM HOTEL.I am very sorry that the room was dirty.We will strengthen our checking system to prevent this from happening in the future.We will try to improve, so please use our hotel again.
10/10 Excellent
Chan yang
12 Nov,2022
Chan yang
Stayed 1 night in Nov 2022
Response from IAM HOTEL on 23 Nov,2022
Thank you for using I AM HOTEL and your review.We will continue to make it a more comfortable hotel,Please use it again.