Down duvets, in-room safe, desk, soundproofing

Reviews of IAM Hotel

2.5 out of 5
IAM Hotel
1-5-13 Sennichimae, Chuo-ku, Osaka, Osaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 70 reviews" "
Rating 8 - Good. 14 out of 70 reviews" "
Rating 6 - Okay. 13 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This was a comfortable and clean property in an amazing location. Besides that the policies and service were quite bad.
Stayed 1 night in Mar 2024
Response from IAM HOTEL on 16 Apr,2024
Sincerely thank you for using IAM HOTEL this time.We apologize for the inconvenience caused by the inconvenience of our staff.We will strive to improve so that this kind of thing does not happen in the future.We will take seriously the valuable opinions we have received from our customers and will strive to improve our services even better.We look forward to your continued use of our hotel and your continued support.When you come to Nihonbashi again, we hope that you will stay at our newly developed hotel.All of our staff are looking forward to seeing you next time.

10/10 Excellent

Jingya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and nice design and clean
Stayed 2 nights in Jan 2024
Response from IAM HOTEL  on 19 Jan,2024
Thank you for your review. We are glad that you were satisfied with the location, room, staff of our hotel. Our hotel is located in the middle of Namba since it's a little lively but we preparing earplugs. If you have another chance to come to Osaka, we hope to see you again. Thank you for staying with us. IAM HOTEL

6/10 Okay

Wing Yee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There's smell inside the room. My husband had serious nasal allergy after entering the room
Stayed 1 night in Nov 2023
Response from IAM HOTEL on 8 Dec,2023
Thank you for your review. We are sorry you had a problem with our room. We will share your review with all our staff memeber and do our best to improve our cleaning.Thank you again for staying with us this time.IAM HOTEL

6/10 Okay

Hui Yi

Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Oct 2023
Response from IAM HOTEL Cheng on 12 Oct,2023
ご評価ありがとうございました。また日本橋にいらっしゃる機会がございましたら、ぜひ当ホテルをご利用くださいませ。

6/10 Okay

Jeremy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location was amazing. Perfect of an overnight in Osaka. However this made it noisy and the glazing was not soundproof. Also, there was no blind, just shutters that didn’t block out the light. Carpet stained and not hoovered and lots of marks on the walls and doors. The room was small, but then this is Osaka. Wouldn’t stay here again though.
Stayed 1 night in Sep 2023
Response from IAM HOTEL フロント on 21 Sept,2023
Thank you for taking the time to provide us with your feedback.Thank you very much.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and convenient location, close to Dontonburi with lots of restaurant options around Staff were very friendly with free amenities and drinks Room was on the smaller size but to be expected in this area
Stayed 4 nights in May 2023
Response from IAM HOTEL FRONT on 21 Jun,2023
Thank you for your comment. We are glad to hear that you like our hotel′s location, staff, and amenities. And we are sorry for that you felt the room was small. Actually we have a famili room which is lager than another room so if you have a chance to come to Osaka again, you try to stay the room. We hope to see you again. IAM HOTEL

10/10 Excellent

Winson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Love this hotel and the area it’s in. Makes things super convenient especially if you want to stroll into dotonburi.
Stayed 2 nights in May 2023
Response from IAM HOTEL FRONT on 21 Jun,2023
Thank you for your good review. We are glad to hear that you like our hotel's location. Our hotel is located in the downtown area of Namba and has been well received by our customers. If you have a chance to come to Osaka again, we hope to see you. IAM HOTEL

10/10 Excellent

Katrina

Travelled with partner
Clean and comfortable!
Stayed 1 night in Apr 2023
Response from IAM HOTEL FRONT on 9 Apr,2023
Thank you for the great review. We are glad to hear that. Thank you.

10/10 Excellent

Mai Thao, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient location. You walk right into dontobori area . Plenty of great eating spots in the alleys . The hotel has a coin laundry room too so you can wash your clothes. Close to train stations . Highly recommend .
Stayed 3 nights in Mar 2023
Response from IAM HOTEL FRONT on 9 Apr,2023
Thank you for the review. We are happy to hear the wonderful comment. Thank you. IAM HOTEL

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely good with food recommendations. Recommended to book a really nice restaurant for the wife's birthday.
Response from IAM HOTEL  on 23 Dec,2022
Thank you very much for using our hotel this time.And we're very happy with the words to our staff.We are looking forward to seeing you again.

4/10 Poor

Annie

Disliked: Room comfort
Negative
Did not enjoy the stay. It was incredibly small inside and they wouldn’t change our sheets. The bed had stains on it as well
Stayed 3 nights in Nov 2021
Response from IAM HOTEL on 20 Nov,2021
Dear customer, Thank you for your staying and reviewing. We do not change the bed sheets but rather reuse it to help preserve the global environment during your stay. We ask your understand and cooperation. Then I apologize for a stains on the bed. We should look it more carefully. We are looking forward to seeing you again. Have a good day. Thanks. Best regards, IAM HOTEL

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very convenient location in the center of Osaka but still in a quiet area.
Stayed 2 nights in Oct 2020
Response from IAM HOTEL on 16 Oct,2020
Thank you for your review :). We appreciate all feedback we receive. We look forward to seeing you again. Thank you again.

6/10 Okay

jaemin

部屋がせまい
Stayed 1 night in Mar 2024
Response from IAM HOTEL on 16 Apr,2024
この度はI am hotelをご利用いただき誠にありがとうございました。お部屋が狭かったとの事で、ご不便をお掛けし、誠に申し訳ございませんでした。当ホテルには、広めの作りのファミリータイプのお部屋の用意もございますので、機会がございましたらぜひそちらもご利用くださいませ。お忙しい中、ご感想お寄せいただきまして誠にありがとうございます。

8/10 Good

Sze Man

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from IAM HOTEL  on 19 Jan,2024
Sincerely thank you for your stay at IAM HOTEL.If you have a chance to come to Nihonbashi again, we would be happy if you could stay at our hotel again.All of our staff are looking forward to seeing you again next time.

10/10 Excellent

junhyeok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from IAM HOTEL  on 19 Jan,2024
Sincerely thank you for your stay at IAM HOTEL.If you have a chance to come to Nihonbashi again, we would be happy if you could stay at our hotel again.All of our staff are looking forward to seeing you again next time.

10/10 Excellent

KYOUNG HOON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
일본여행 갈때마다 1번으로 보는 호텔. 깨끗하고 담배냄새도 없고 직원분들도 다 친절하심
Stayed 2 nights in Aug 2023
Response from IAM HOTEL フロント on 1 Sept,2023
이번 IAM HOTEL에 투숙해 주셔서 진심으로 감사드립니다.또 니혼바시에 오실 기회가 있으시다면 꼭 저희 호텔을 이용해주시기 바랍니다.다음 번 고객님을 뵙기를 직원 일동심으로 기다리고 있습니다.

8/10 Good

Chiu Yin

Travelled with family
Liked: Cleanliness, staff & service
這間酒店在釋日前商店街之中,很新連google map 實景都會找不到酒店實體,食肆便利店都在100米之內算方便,住了四晚發覺晚上就算關實窗戶都會聽到非常嘈吵,因樓下為數不少的酒場跟酒客營業到很晚,另一個問題,酒店方面說因人手問題頭三晚都沒有清潔房間的服務,雖然酒店環境算清潔,但幾天房內的垃圾都沒人清理是個問題,毛巾牙刷亦沒有職員主動提供,作為酒店住客我是沒有預料到會遇到有此問題... 大堂職員接待服務是可以的。
Stayed 4 nights in Jul 2023
Response from IAM HOTEL on 30 Jul,2023
Thank you for your review. Because it is located in a shopping street, it is lively, but we have prepared earplugs, so please use them. In addition, we will consider the cleaning service at the hotel. Thank you for staying with us. IAM HOTEL

6/10 Okay

HUNG YUEH

Travelled with partner
Disliked: Cleanliness, amenities
地點不錯,但洗衣機有點髒裡面還有垃圾,洗完怕怕的回家又重新洗一次。
Response from IAM HOTEL on 30 Jul,2023
Thank you for your review. I apologize for the inconvenience caused. We will do our best to improve our hotel so that this kind of thing does not happen in the future. Thank you for staying with us. IAM HOTEL

10/10 Excellent

Yen-Ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的飯店
飯店離千日前商店街和地鐵很近,離道頓堀也不遠,重點是房間空間很不錯,兩張雙人床+日式榻榻米還有衣帽間,二樓還有免費飲料吧,洗衣機跟烘衣機有五套,對於長天期的人很方便,推薦!
Stayed 5 nights in Jul 2023
Response from IAM HOTEL on 30 Jul,2023
Thank you for your review. We are glad to hear that you liked our hotel. If you have a chance to come to Osaka again, we look forward to seeing you again. Thank you for staying with us. IAM HOTEL

10/10 Excellent

frederic

Stayed 1 night in Jul 2023
Response from IAM HOTEL on 30 Jul,2023
Thank you for staying with us. IAM HOTEL

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
L'hôtel est extrêmement bien située. Elle est à distance de marche du Dontonburi, ce qui est très pratique le soir pour aller manger dans un des nombreux restaurants et aussi pour aller marcher dans ces belles rues. L'hôtel est également située très proche de la gare de Osaka et de stations de métro qui nous ont permis d'aller manger le meilleur steak au monde à Kobe, d'aller voir le château d'Osaka et d'aller visiter le parc de Nara et ses merveilleux temples. La ville d'Osaka a été un coup de coeur pour nous dans notre visite du Japon et ce qui a permis d'aimer autant cette ville c'est en grande partie la localisation de notre hôtel. Ne cherchez plus. À noter que les vendredi et samedi soirs il y a beaucoup de bruit dans la rue de cet hôtel jusqu'à 23h environ et ensuite ça se calme avec la fermeture des restaurants et des bars. Demander une chambre à un étage supérieur et loin de la rue si vous souhaitez plus de calme. Ça nous empêcherait pas de retourner, on a adoré cet hôtel.
Stayed 4 nights in May 2023
Response from IAM HOTEL FRONT on 21 Jun,2023
Thank you for giving us your review. We're happy to hear that you like our hotel. Our hotel is located in the downtown area of Namba, so it is lively, but we have prepared earplugs, so please use them. If you have a chance to come to Osaka again, we hope to see you. IAM HOTEL

10/10 Excellent

Chaiwat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
มีฟรีน้ำด้วย อยู่ในพื้นที่เที่ยวเลย สะดวกมาก
Stayed 5 nights in Apr 2023
Response from IAM HOTEL  on 6 May,2023
Thank you for your review.We are so glad hearing from you.We would appriciate it if you would visit us on your next trip to Osaka again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from IAM HOTEL フロント on 7 Apr,2023
Thank you for staying with us.

10/10 Excellent

heewon

Stayed 1 night in Feb 2023
Response from IAM HOTEL FRONT on 4 Mar,2023
Sincerely thank you for your stay at IAM HOTEL.We're very happy to receive your good review. it's a great honor.We're looking forward to seeing you next time.IAM HOTEL

10/10 Excellent

Pai-Chien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點很好,離車站,逛街都很近。房間乾淨,我待了3個晚上,住的很舒服。
Stayed 3 nights in Feb 2023
Response from IAM HOTEL Cheng on 24 Feb,2023
您好,謝謝您的佳評,IAM HOTEL全體員工向您至上萬分的謝意,也謝謝您選擇IAM HOTEL做為您日本旅行的休憩地,也期待您能再次蒞臨IAM HOTEL。

6/10 Okay

Siu Kuen

Travelled with partner
Liked: Staff & service, amenities
房間洗手間水渠去水位有臭味,略為嚴重! 夜間台籍小哥哥,很友善,非常樂意幫忙,值得嘉許。。。
Stayed 6 nights in Feb 2023
Response from IAM HOTEL Cheng on 24 Feb,2023
您好,謝謝您的好評,我們也會加強房間清潔等整潔部分,謝謝您選擇IAM HOTEL,期待您下次蒞臨。

4/10 Poor

Chi Chung

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
隔音很差,條街啲聲入晒房,訓得唔好
Response from IAM HOTEL Cheng on 24 Feb,2023
您好,謝謝您的評價。很抱歉,我們位在熱鬧的市中心繁華的商店街。在深夜也會比較吵雜,如果需要耳塞,在前台也能提供給您。也謝謝您選擇IAM HOTEL。

10/10 Excellent

hyeonseo

Stayed 3 nights in Jan 2023
Response from IAM HOTEL FRONT on 4 Mar,2023
Sincerely thank you for your stay at IAM HOTEL.We're very happy to receive your good review. it's a great honor.We're looking forward to seeing you next time.IAM HOTEL

8/10 Good

SHIK WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
整潔乾淨,位置好,不過稍嫌空間太細
Stayed 24 nights in Jan 2023
Response from IAM HOTEL フロント on 6 Feb,2023
便利的位置是一個不錯的選擇,因為它靠近大阪最具活力的商業區道頓堀,方便顧客穿梭於街道和購物。 不好意思,下次有機會的話,我會選擇更大的家庭標準房型。 空間設計感也會讓客人滿意。 如果您能給我們下次再次選擇IAM HOTEL的機會,我們將不勝感激。 我

8/10 Good

Ka Fai

Stayed 6 nights in Jan 2023
Response from IAM HOTEL フロント on 20 Mar,2023
Thank you for rating our hotel.We hope you enjoyed your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천합니다
살짝 좁은거 빼고는 군더더기 없습니다 숙소 앞에 자로 먹자골목이라 좋고 도톤보리도 가깝고 덴덴타운도 가까워서 좋습니다
Stayed 2 nights in Jan 2023
Response from IAM HOTEL Front desk on 30 Jan,2023
Sincerely thank you for your stay at IAM HOTEL.Since the hotel is located in a shopping street, there are many convenience stores and restaurants for guests to choose.So sorry for the inconvenience caused. We will keep improving our service so that every guest will enjoy staying at our hotel. If you have another chance to visit Osaka we look forward to meeting you. Thank you. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Mori on 30 Jan,2023
Sincerely thank you for your stay at IAM HOTEL.Since the hotel is located in a shopping street, there are many convenience stores and restaurants for guests to choose.So sorry for the inconvenience caused. We will keep improving our service so that every guest will enjoy staying at our hotel. If you have another chance to visit Osaka we look forward to meeting you. Thank you. Best regards, IAM HOTEL Front desk

10/10 Excellent

chiung-hui

Stayed 1 night in Jan 2023
Response from IAM HOTEL フロント on 25 Jan,2023
Thank you for staying with us and leaving your valuable review.We're looking forward to see you again.IAM HOTEL

10/10 Excellent

Winnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeby dotonbori, restaurants, public transport.
Response from IAM HOTEL フロント on 20 Jan,2023
Thank you for staying with us and leaving your valuable review.We're looking forward to see you again.IAM HOTEL

10/10 Excellent

YESOL

10/10 Excellent

MOONKYUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 완벽했어요
이정도면 좁지 않다고 생각해요!! 너무 깨끗하고 좋았어요!! 하지만 오전 12시에 자동으로 호텔 문이 잠겨서 그 전까지 들어와야하는 통금이 있는게 좀 별로였어요ㅜㅜ 보안이 철저하다는 뜻이겠지만 더 늦게까지 놀고 싶었는데..ㅜㅜ 이 부분만 빼면 완벽한듯!!
Stayed 3 nights in Dec 2022
Response from IAM HOTEL フロント on 23 Dec,2022
이번에는 저희 호텔을 이용해 주셔서 감사합니다.그리고 방에 대한 칭찬의 말도 매우 기쁘게 생각합니다.12시 이후의 외출은 카드 키로 제어되고 있기 때문에 출입은 가능하게 되어 있습니다.또 기회를 스탭 일동 기다리고 있습니다.

10/10 Excellent

Wai Sin

Stayed 1 night in Dec 2022
Response from IAM HOTEL  Akihiro Matsuda on 24 Dec,2022
Thank you very much for staying at our hotel and giving us feedback. We appreciate your compliments to our hotel. We glad to hear that overall you are satisfied with staying at our hotel. We will keep improving our services so that every guest will enjoy staying at our hotel. If you have another chance to visit Osaka we look forward to meeting you. Thank you. Best regards, IAM HOTEL Front desk

10/10 Excellent

JUNYONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
위치가 미쳤습니다 호텔에서 스파로 피로푸는걸 좋아하시는분들한테는 아쉽겠지만 그점말고는 다방면으로 좋다고생각합니다
Stayed 4 nights in Dec 2022
Response from IAM HOTEL FRONT on 12 Dec,2022
이번에는 저희 호텔을 이용해 주셔서 감사합니다.저희 호텔은 조금 활기찬 장소에 있습니다만, 액세스의 좋은 점은 호평을 받고 있습니다.또 기회가 있으면 잘 부탁드립니다.I AM HOTEL

2/10 Terrible

HYEJIN

Stayed 3 nights in Nov 2022
Response from IAM HOTEL フロント on 12 Dec,2022
Thank you for using I AM HOTEL and your review.We will continue to make it a more comfortable hotel,Please use it again.

6/10 Okay

Yvonne

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bedding was very dirty upon our arrival, as we found some hair and dust on the beds. But staff was responsive and helped us to change the room. For the rest days, the cleanliness was ok.
Stayed 4 nights in Nov 2022
Response from IAM HOTEL on 23 Nov,2022
Thank you for staying at IAM HOTEL.I am very sorry that the room was dirty.We will strengthen our checking system to prevent this from happening in the future.We will try to improve, so please use our hotel again.

10/10 Excellent

Chan yang

Stayed 1 night in Nov 2022
Response from IAM HOTEL on 23 Nov,2022
Thank you for using I AM HOTEL and your review.We will continue to make it a more comfortable hotel,Please use it again.

8/10 Good

yuka

Stayed 2 nights in Aug 2022
Response from IAM HOTEL フロント on 28 Sept,2022
この度はIAM HOTELにご宿泊くださいまして、誠にありがとうございます。 またお忙しい中、ご感想お寄せ下さいましたこと重ねてお礼申し上げます。 また日本橋・なんばにいらっしゃる機会がございましたら、ぜひIAM HOTELをご利用くださいませ。 次回、お客様にお会いできますことをスタッフ一同心よりお待ち申し上げており ます。

10/10 Excellent

YUKI, Nagoyashi Kitakuhatoka

Stayed 1 night in Aug 2022

10/10 Excellent

まゆ

Stayed 1 night in Aug 2022

6/10 Okay

リョウコ

Liked: Cleanliness, property conditions & facilities
道頓堀が近くて良かった
Stayed 1 night in Jun 2022
Response from IAM HOTEL フロント on 3 Jul,2022
この度はIAM HOTELにご宿泊くださいまして、誠にありがとうございます。 またお忙しい中、ご感想お寄せ下さいましたこと重ねてお礼申し上げます。 当館につきまして、「道頓堀が近くてよかった」とのお褒めのお言葉を頂戴し、大変光栄に存じます。 当館から道頓堀まで徒歩約5分程と近く、たくさんのお客様からご好評をいただいております。 また日本橋・なんばにいらっしゃる機会がございましたら、ぜひIAM HOTELをご利用くださいませ。 次回、お客様にお会いできますことをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Miki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

かおり

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Takeru

Stayed 1 night in Mar 2022

8/10 Good

NAOHIRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
グッド👍
とてもきれい
Stayed 1 night in Nov 2021
Response from IAM HOTEL フロント on 3 Mar,2022
この度はIAM HOTELにご宿泊頂きまして、誠にありがとうございます。 またお忙しい中ご感想お寄せ下さり、重ねてお礼申し上げます。 当館につきまして「とてもきれい」とのお褒めのお言葉を頂戴し、大変光栄に存じます。 今後もすべてのお客様に、清潔で快適にお過ごし頂ける空間を提供できるよう努めて参ります。 また日本橋にいらっしゃる機会がございましたら、ぜひ当ホテルをご利用くださいませ。 次回お客様にお会い出来ますことをスタッフ一同心よりお待ち申し上げております。

8/10 Good

ほのか

Stayed 1 night in Dec 2021