Reception

Reviews of Minn Shin Osaka

3 out of 5
Minn Shin Osaka
1-21-29 Higashinakajima, Osaka, Osaka

Reviews

8.4

Very good

Rating 10 - Excellent. 78 out of 152 reviews" "
Rating 8 - Good. 44 out of 152 reviews" "
Rating 6 - Okay. 17 out of 152 reviews" "
Rating 4 - Poor. 8 out of 152 reviews" "
Rating 2 - Terrible. 5 out of 152 reviews" "

8.4/10

Cleanliness

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Riho

Travelled with group
Liked: Cleanliness, property conditions & facilities
They have a big screen like a projector in their room, so we enjoyed it to watch YouTube until midnight. We could feel relaxed and spend happy time.
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from minn十三 on 7 May,2024
この口コミを共有してくださり、ありがとうございます!お客様が私たちのホテルを5つ星評価してくださり、大変光栄に思います。前の宿泊先で不満足な経験をされた後に、Minn Shin Hotelがお気に入りの場所になったと聞いて、とても嬉しく思います。また何かございましたらお気軽にお問い合わせください。

8/10 Good

Betty

Liked: Amenities
Easy check in process. Property is close to Shin Osaka train station. Generally a nice place to stay. But a few issues in regards to the maintenance of the property. I’ve stay at Minn Shin Osaka previously in 2019 and the property was much newer at the time. This time there are scuff marks in the wall, the shower/laundry room has a strong wet mildew smell, under the bed was a lot of dust balls and dirt, scrape marks on the floorboards throughout the room. I liked the property but just a few small things to share.
Stayed 6 nights in Apr 2024
Response from minn sinnosaka on 30 Apr,2024
Thank you very much for your stay at our hotel and for taking the time to write a review. We are very pleased to hear that you had a pleasant stay with us. We would also like to thank you again for your detailed comments on our facilities and services. We will take your comments about cleaning into consideration for future issues. Your direct words and comments are most precious to us, and are a source of encouragement for us at the hotel. We will continue our efforts to become a hotel that is loved by everyone, and we look forward to your continued patronage. We sincerely look forward to welcoming you again.

4/10 Poor

VISHAKHA

Travelled with family
Disliked: Cleanliness, amenities
No iron no dryer and no proper communication
Stayed 7 nights in Apr 2024

10/10 Excellent

Surendranath geddi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Value for money. Great and clean accommodation.
Stayed 1 night in Apr 2024
Response from minn十三 on 17 Apr,2024
Thank you very much for your valuable feedback! We truly appreciate your kind words about the "value for money" and the cleanliness and quality of our accommodation. It's an honor to hear that you found our services to be satisfactory. We remain committed to providing exceptional experiences for our guests, and we look forward to welcoming you back in the future!

8/10 Good

Chi Man

Travelled with family and small children
Liked: Cleanliness
Hotel is close to JR station and rooms are spacious.
Stayed 2 nights in Mar 2024
Response from minn十三 on 29 Mar,2024
Thank you very much for your feedback! We're glad to hear that you found our hotel conveniently located near the JR station and that you enjoyed the spacious rooms. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Vilma, Winter Garden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is close to the Shin station and walkable convenience store. The staff were very helpful and treats guests with respect. They make sure that they attend to their guests needs even going extra mile to help on simple stuffs like delivery. Thank you Minn Shin, I will book this hotel in the future.
Stayed 2 nights in Feb 2024
Response from minn十三 on 28 Feb,2024
Thank you for staying at our hotel and for posting your review. We are very happy to hear that you enjoyed your stay with us. Once again, I would like to thank you for your comments. Please use it the next time you use it. We will continue to strive to be a hotel that is loved by everyone, and we look forward to your continued patronage. We sincerely look forward to seeing you again.

8/10 Good

Caroline

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room is relatively big for the price and the room is well equipped with wasiing machine, detergent and drying rack.
Stayed 5 nights in Dec 2023
Response from minn十三 on 13 Jan,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。また、各施設、サービス等にコメントを頂戴しましたこと、重ねて御礼申しあげます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

10/10 Excellent

Nathan

Stayed 3 nights in Dec 2023
Response from minn十三 on 13 Jan,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださり、また高評価をいただき、ありがとうございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an ideal base to catch the trains from Shin-Osaka station.
Stayed 4 nights in Dec 2023
Response from minn十三 on 13 Jan,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。また、各施設、サービス等にコメントを頂戴しましたこと、重ねて御礼申しあげます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the heating was superb! We stayed at a few locations in Japan and it was the only place where I felt perfectly warm, even in the bathroom! Location is great, a short walk from the train station with a Family Mart just around the corner. It was easy to locate and check-in/out was a breeze. We were not able to dry our clothes using the dryer, not sure if it's the washer/dryer function or we weren't using it correctly. It was an easy fix as the clothes dried super fast when we hung them in the bathroom. Only issue is we could not seem to connect our devices to the projector screen to watch Netflix so the kids were a little disappointed. Overall, a wonderful exeperience!
Response from minn 十三 on 17 Feb,2024
Thank you very much for staying at our hotel. We would also like to thank you for taking the time out of your busy schedule to write a review. We are very happy to hear that you enjoyed your stay and found it clean. We are truly happy that we were able to support your comfortable stay. We also apologize for the inconvenience caused by the dryer. We apologize for any inconvenience caused regarding Netflix. We will share this information within the company and strive to improve it. We will continue to strive to provide a comfortable stay for our customers. We look forward to seeing you again.

10/10 Excellent

Sudha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was such a great location right near the Shin Osaka station. The apartment is perfect for 3-5 people. There is a nice little kitchen with microwave, bowls ,plates, recycle and trash cans, mini washing machine. The tv is a projector which was good enough for us. The price was great. Entry door password worked well with a number lock. Check in and room access is by a video call to a person who is remote. The technology worked well. A friendly cleaning staff gave us an extra towel when we asked. The down side was all the stickers and instructions were in Japanese. We struggled to get the room heater set up. The bathroom water heater/geyser was also confusing. It would help if they had some English printouts. Also warning to people - there is no reception desk with staff at all. There is no staff on premises. So you cannot do early check in or leave bags at the desk if you get there early. Love the place and location. would highly recommend to families.
Stayed 3 nights in Nov 2023
Response from Minn新大阪 on 10 Dec,2023
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the great location near Shin Osaka station and found the apartment suitable for 3-5 people. We appreciate your positive comments about the amenities, including the well-equipped kitchen, washing machine, and projector TV, all offered at a reasonable price.We apologize for any inconvenience caused by the language barrier and appreciate your feedback regarding the need for English instructions. We will certainly consider this for future improvements.We're glad to know that the remote check-in process worked well for you, and our cleaning staff was helpful during your stay. We understand your point about the absence of a reception desk, and we'll explore ways to better communicate this information to guests.Thank you for recommending our place to families, and we hope to welcome you again in the future.

8/10 Good

Nobuhito

Liked: Property conditions & facilities
The price was very good and place was just fine for what we needed for.
Stayed 1 night in Nov 2023
Response from Minn新大阪 on 26 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

2/10 Terrible

Linda

Travelled with group
Unable to access room. Had to find another hotel
We arrived at 9pm and had to do self check-in. After completing info we had to FaceTime front desk with an available iPad. We were never able to reach anybody through their system. I had read that there would be someone at the front desk until midnight. This what not the case. After 30 minutes of trying everything, we had to find another hotel for the night. I had previously emailed hotel to make sure there would not be any problem checking in at that time. I never got an answer from them.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Clean, spacious, nice amenities. Nothing to complain about. Would definitely stay here again if I'm in the area.
Stayed 4 nights in Nov 2023
Response from Minn on 8 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to subway station, easy and clear check-in process, comfortable
Stayed 2 nights in Oct 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

8/10 Good

Bik Kei Patsy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The self check system is a bit silly, complicated. The hotel itself is not bad. Room is spacious. There is only very little parking space in the lot next to hotel. We have to park at another lot which is 5 minutes walk from hotel. It's quite a nice place to stay.
Stayed 2 nights in Oct 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to fill out the questionnaire.While we are happy to learn that you generally enjoyed your stay at our hotel, we sincerely regret the inconvenience you experienced despite our constant effort to provide the best possible service and accommodation to our guests. Rest assured this will be a topic of discussion among our people concerned. We appreciate your bringing this to our attention.We look forward to welcoming you back to The Westin Osaka many times in the future.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable, & well-equipped with amenities. Near convenience store & train station. Ceiling was a bit low for the upper bunk beds.
Stayed 2 nights in Oct 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

10/10 Excellent

Kristin

Travelled with family
Liked: Room comfort
Stayed 7 nights in Sep 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

10/10 Excellent

Albert

Stayed 3 nights in Sep 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

6/10 Okay

Peter

Liked: Cleanliness
A little on the small side. Rooms could be a little bigger. Freezer of fridge not effective. Hot water controller occasionally plays up. Location very close to shin Osaka station.
Stayed 6 nights in Sep 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to fill out the questionnaire.While we are happy to learn that you generally enjoyed your stay at our hotel, we sincerely regret the inconvenience you experienced despite our constant effort to provide the best possible service and accommodation to our guests. Rest assured this will be a topic of discussion among our people concerned. We appreciate your bringing this to our attention.We look forward to welcoming you back to The Westin Osaka many times in the future.

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
May not be as advertised
The room was definitely very cramped for 5. The description online had described 2 bunk beds and a sofa bed, but while I wasn't surprised to get something that didnt match the picture I was surprised to be told that there was no 5th bed, and to use a stashed futon instead. I know people sleep on them but it's not an interchangeable concept for everyone. Communication was entirely remote, which would be fine except that the check in procedures that apparently were doable ahead of time were never sent to us, meaning I had to fish for my passport and info to enter when we arrived instead.
Stayed 2 nights in Sep 2023
Response from Minn新大阪 on 5 Nov,2023
Thank you very much for your recent stay and for taking the time to fill out the questionnaire in your room.We are sorry that your visit was not unqualified success. Quite obviously we failed to live up to both your and our standards, and we do value your constructive criticisms. Please accept our sincere apologies. Rest assured that this will be a topic of discussion among our people concerned.We trust that you will provide us with the opportunity to redeem ourselves by allowing us to welcome you back to The Westin Osaka many times in the future.

10/10 Excellent

Natchayatorn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved affordability for families travelling. Met all our requirements. Projecter screen made it lots of fun. Nice strong and hot water pressure. Japanese toilet with seat warmer is always a bonus. Thank you. We had a very comfortable stay. 🙏🙏
Stayed 4 nights in Aug 2023
Response from Minn新大阪 on 26 Nov,2023
Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

4/10 Poor

akiko

Travelled with family
Liked: Amenities
Checking in and out did not go smooth. Room is smaller than expected. Good for single or couples but too small for the families.
Stayed 1 night in Aug 2023

10/10 Excellent

Faizal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Three minute walk to shin Osaka.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sukit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a really great place to stay. Best location and best condition. The room is well maintained. The only thing I would ask to improve is the check in process. It’s a bit confusing. Maybe send those instructions in advance and provide some FAQ
Stayed 3 nights in Jul 2023

6/10 Okay

Jack

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a bad stay but the room is way too small for a family- I tried searching for reviews and photos but hard to judge. Overall, not a bad stay. Nothing negative except for the small size room but you get what you pay for.
Stayed 4 nights in Jul 2023

8/10 Good

CATHERINE

Travelled with family and small children
Liked: Amenities
We enjoyed our stay at this hotel. Cleanliness can be improved. Dust are all all over the room and beddings have smell. Security has been cmpromised during our last night of stay, some random man tried and was able to unlock the door code past midnight. We were all scared , good thing husband was quick to act and told the guy that he accessed the wrong room. Dead bolt lock saved us, the guy was not able to successfully enter room. What we like about this hotel is the location. Very close to shin-osaka station and has convenience stores in the area. Thank you Minn-shin osaka , it was still a good stay despite the glitches.
Stayed 2 nights in May 2023

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fun place for kids very close to the train station
Stayed 1 night in Jun 2023

10/10 Excellent

Phawin

Stayed 5 nights in Apr 2023

10/10 Excellent

Iouie

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Close to Shin-Osaka station. Easy to get around. Close to numerous convenience stores. Modern and clean interiors. Appreciate the washing machine.
Stayed 6 nights in Mar 2023

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Dominique

Travelled with family
Liked: Room comfort
Comfortable place
Room is nice, comfortable and equipped as required and with Quality equipments. However it is very dusty (toilet vent, below bed, futon area surrounding covers...) Need not to forget to clean these areas.
Stayed 5 nights in Dec 2022
Response from Minn Shin Osaka on 22 Feb,2023
Thank you so much for providing us with your feedback.We truly appreciate your comment about our place.Again, thank you so much for staying with us.

6/10 Okay

Yoon Keong James

Liked: Cleanliness, property conditions & facilities
Location is great for our familybstays. As we have family, no housekeeping was done or our rubbish clear duringbour stays. Greatrrr service can be done if gere are some human customer seriver officer around.
Response from Minn Shin Osaka on 22 Feb,2023
Thank you very much for staying. Hope you enjoyed your traveling. We look forward to seeing you again.

10/10 Excellent

???

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from minn十三 on 8 May,2024
この度は当ホテルにご宿泊頂き、またこの素晴らしい評価誠にありがとうございます!お客様の快適な滞在を常に最優先に考え、より良いサービスを提供できるよう努めてまいります。またのご利用を心よりお待ちしております。

6/10 Okay

Naoya

Liked: Cleanliness, amenities, property conditions & facilities
チェックイン、アウトは分かりにくいですが施設は凄く良いです。
Stayed 1 night in May 2024
Response from Minn Juso on 6 May,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。当ホテルの施設にはご満足いただきました一方で、チェックイン、アウトの手法に関して、ご不便をおかけしたこと、心より謝罪を申し上げます。ご指摘いただきました点につきましては、お客様の皆様のよりよいご滞在へむけて、改善に向けて努力して参ります。 お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。 またのお越しを心からお待ちしております。

8/10 Good

Rumiko

Liked: Cleanliness, amenities, property conditions & facilities
広いし綺麗で家族4人で宿泊しましたが 大満足でした
Stayed 1 night in May 2024
Response from Minn Juso on 4 May,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。 快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。 また、各施設、サービス等にコメントを頂戴しましたこと、重ねて御礼申しあげます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

10/10 Excellent

Tomoko

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
家族旅行に利用しました。 駅からも近く、コンビニも近くにあるので、立地も良いと思います。 チェックインも事前登録でスムーズにできました。 洗濯も出来るし、浴室乾燥もよく効いて助かりました。 部屋はきれいでしたが、ベッド下から前泊者のゴミが出てきたので、➖1しています。 また利用します。
Stayed 1 night in Apr 2024
Response from Minn Juso on 6 May,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。当ホテルのご滞在に際しまして、清掃の不行き届きにより、お客様に」ご不快な思いをおかけしましたこと、心よりお詫び申し上げます。今一度清掃に関して、スタッフに注意喚起していくとともに再発防止に努めてまいります。 お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。この度は誠に申し訳ございませんでした。 またのお越しを心からお待ちしております。

8/10 Good

??

Stayed 2 nights in Apr 2024

10/10 Excellent

かなえ

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from minn 新大阪 on 23 Apr,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

8/10 Good

ka yu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large room ! Projecter TV very good !
Stayed 6 nights in Apr 2024
Response from minn十三 on 9 Apr,2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay and found our room spacious. It's great to know that you appreciated the projector TV as well. We strive to provide our guests with a comfortable and enjoyable experience, and we're thrilled that we could meet your expectations.If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

6/10 Okay

Masako

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from minn十三 on 20 Mar,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。 またのお越しを心からお待ちしております。

10/10 Excellent

???

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
バストイレ別で、洗濯機あり。キッチンとシンク、最低限の食器や調理器具もあるので、小さな子供連れも助かると思います。 チェックインは無人、QRコードでチェックイン後に鍵のパスワードもらえます。 やりとりが全く面倒くさくなくてよかった。 駐車場は隣のパーキングは狭いし満車のことが多かったけど、駅近なので周りに駐車場いくらでもあるので普通に停められて問題なかったです。
Stayed 1 night in Mar 2024
Response from minn十三 on 13 Mar,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。 またのお越しを心からお待ちしております。

8/10 Good

KAEDE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
チェックイン/アウトもスムーズで設備もきれいでした
Stayed 1 night in Mar 2024
Response from minn十三 on 9 Mar,2024
この度は当ホテルにご滞在戴き、また、口コミをご投稿くださいましてありがとうございました。 快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。 また、設備、サービスにコメントを頂戴しましたこと、重ねて御礼申しあげます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

10/10 Excellent

ともや

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
きれいで良かったです
Stayed 1 night in Feb 2024
Response from minn juso on 25 Mar,2024
この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。 快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。 また、各施設、サービス等にコメントを頂戴しましたこと、重ねて御礼申しあげます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

10/10 Excellent

Mako

Liked: Cleanliness, property conditions & facilities
タイミングの問題だと思いますが、チェックインするための連絡がなかなか取れなかったので、星4つです。また、他のチェックイン待ちの宿泊客が後ろで控えている中、ビデオ電話で大きな声で個人情報の読み上げ確認をされたのは少し配慮不足かと思いました。お部屋の番号やキー番号等は画面に映し出されていたので、そのようなやり方での本人確認だと助かります(番号の下4桁は口頭で確認する等)。 チェックイン後は全てスムーズでした。お部屋も綺麗で広くて設備も素晴らしいです!また大阪に行くときには利用したいと思います。ありがとうございました。
Stayed 3 nights in Feb 2024
Response from minn十三 on 19 Feb,2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。 また、お忙しい中、レビューを書いていただきまして誠にありがとうございます。このたびはチェックインの際にご不便をおかけして大変申し訳ございませんでした。また個人情報の取り扱いについて大変ご不快な思いをさせてしまい誠に申し訳ございませんでした。これらの情報は社内で共有し迅速に対応して改善してまいります。これからもお客様に快適なご滞在をご提供できるよう努めてまいります。 この度は当ホテルにご宿泊頂きまして誠にありがとうございました。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
チェックイン
無人のチェックインが手間取った。
Stayed 1 night in Feb 2024
Response from minn十三 on 17 Feb,2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。 また、お忙しい中、レビューを書いていただきまして誠にありがとうございます。チェックインに関してお手間を煩わせてしまい大変申し訳ございませんでした。無人チェックインにご不便をおかけして大変申し訳ございません。 これらの情報は社内で共有し、迅速に改善に努めてまいります。 これからもお客様に快適なご滞在をご提供できるよう努めてまいります。 この度は当ホテルにご宿泊頂きまして誠にありがとうございました。

8/10 Good

てっぺい

Liked: Cleanliness, amenities, property conditions & facilities
新大阪駅東口より徒歩5分程度、室内も非常に清潔感があり、総合的にとても満足しています。 1点、チェックインの段取りだけがスムーズではありませんでした。 フロントは無人で、付与されるパスワードでのチェックインという流れですが、エクスペディアでの予約時に送られてくる確認メールにもそのパスワードの記載はなく、フロントから運営側に電話をしなければ確認ができませんでした。 他の宿泊者さんも同じようにチェックインに苦戦している様子でしたので、確実に改善した方が良いと思います。
Stayed 4 nights in Feb 2024
Response from minn十三 on 17 Feb,2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。 また、お忙しい中、レビューを書いていただきまして誠にありがとうございます。 清潔感があったことを伺い、大変嬉しく思います。 お客様の快適なご滞在をサポートさせて頂くことができましたこと、本当に嬉しく思います。 また、チェックインに関して誠に申し訳ございませんでした。 フロントで電話をしていただくご不便をおかけし誠に申し訳ございませんでした。これらの情報は社内で共有し、迅速に改善に努めてまいります。 これからもお客様に快適なご滞在をご提供できるよう努めてまいります。 この度は当ホテルにご宿泊頂きまして誠にありがとうございました。