6/10 Okay
Victoria
Travelled with group
28 May,2023
Liked: Staff & service
Disliked: Cleanliness
I like how convenient the hotel is to the station and overall it is a quiet and nice area. But the bigger problem is the room that we were given. We booked the Premium Room which is located at the highest floor of the hotel and the first room they showed us, we noticed how dusty the air vent was as there were dusts build up over time. The bathroom was the biggest concern as we saw several spots of black mold and red dye stain on the curtain.
We raised our concern about this and wanted the curtain to be removed but the front desk said it wasn't possible to do at the time and switched us to a new room.
The new room was a little bit better but still have the same problem: the dusty air vent and a couple of black mold on the curtain in the bathroom.
The curtain in the bathroom was used to cover the window that showed outside of the hotel but I think it would be better for them to frost or blur the window instead as black mold our appear on fabric in humid environment.
Victoria
Stayed 4 nights in Mar 2023