Premier Inn, Otley hotels

"I paid through Expedia. However, Expedia said that they did not receive the payment, and the hotel also asked me to pay for the accommodation. I paid twice. I am very dissatisfied."

"Ideel til fodbold-besøg med gratis parkering, dog ikke mange p-pladser. Ca. 15 min gang fra tog-station, ca. 15 min gang til fodbold-stadion. Meget venligt personale. Rummet rent med udmærket plads. Svag duft af havn umiddelbart udenfor, men ikke generende. Udmærket morgemmad."

"They provided us smaller room what we paid for. A lady at the reception kept saying that they did not have to provide the same room and there is nothing to do with it."

"I thought I booked at Leeds Arena premier inn but Hotels.com booked me at premier inn at Wellington, very disappointed "

"Absolutely worst hotel experience I have ever had. I was put in room #1 which is right next to the door to the reception as well as the stairwell. The room has _zero_ sound insulation so every time someone exited or entered the reception area, the door would slam shut. The room vibrated with every slam. Additionally, you heard every stomp of feet on the staircase. I checked out at 3:15am because it was a waste of time to stay any longer."

"Helpful staff."