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Reviews of Royal Garden Hotel

3 out of 5
Royal Garden Hotel
Burgos corner Zamora Sts, Ozamiz, Misamis Occidental

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 116 reviews" "
Rating 8 - Good. 36 out of 116 reviews" "
Rating 6 - Okay. 30 out of 116 reviews" "
Rating 4 - Poor. 8 out of 116 reviews" "
Rating 2 - Terrible. 3 out of 116 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have been traveling for 40 years!! This is the worst hotel i have ever stayed in. Owner is extremely stingy and the complimentary breakfast is a scam! I booked a stay here before and cancelled and they never returned my money! The travel app just needed a name from this sorry excuse for a hotel and they hung up on her!! Worst customer service ever!
Stayed 10 nights in Apr 2024

8/10 Good

Keith

Travelled with partner
Liked: Staff & service, property conditions & facilities
For Ozamis this is possibly the best. Ate at the hotel and it was an interesting mixture of quite literally 5 star quality and not so good. Their blueberry frappe was so delicious I wanted to do a second one. They had a shrimp dish, which I can’t remember the name of that was basically cone shaped spring rolls that were again 5 star and phenomenal! I applaud their effort at the quintessential club sandwich. However they are hampered by availability of ingredients and the sandwich was just very poor due to that. It was however, freshly made with care, but unfortunately it was just not good due to ingredients. We upgraded to the superior room for a very modest fee and the bed and pillows were as good and comfortable as any hotel I have stayed in any anywhere in the world for 10 times as much… exceptional.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service
Great staff that were very helpful and courteous. Good location for our visit with the family
Stayed 2 nights in Mar 2024

8/10 Good

Christopher A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Feb 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
The hotel served our needs while visiting family. Best part was the staff. They are hard working, helpful, kind people
Stayed 1 night in Mar 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Gemma

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Keith

Travelled with partner
Disliked: Amenities
The plumbing is terrible! Hire, or better yet train, personnel to properly install and maintain the plumbing. I truly thought the sink faucet fixture was going to break off in my hand. Aside from the plumbing… the King(?) room was fantastic and I hope to stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Feb 2024

6/10 Okay

Robert L, Inverness

Travelled with partner
Liked: Cleanliness, staff & service
No hot water. Warm at best. If you sleep in late no hot water at all. When you leave the room the power is cut. No air conditioning and refrigerator is shut off until you return. Nothing like walking into a hot room and your drinks are warm. Nice place otherwise.
Stayed 10 nights in Jan 2024

6/10 Okay

Lawrence Lamont

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no microwave nor refrigerator for the room food I did not finish. I had to throw it out because I could not refrigerate or reheat. There was mold around the bathroom door. The showerhead needed to be changed could not adjust shower. Height Internet was off and on very slow at times very poor, very weak signal other guess that had children was allowed to create much noise in the hallways early in the morning
Stayed 14 nights in Jan 2024

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We stayed here while visiting family. Do not book unless you are sure of how many nights you want. We left a day early and could not get a refund.
Stayed 3 nights in Jan 2024

6/10 Okay

VER, Tarpon Springs

Business traveller
Disliked: Amenities
Security: most doors are not equipped with security door locks. There are no safety deposits for your valuables in most rooms except only at Royal Suites. There is, however, a security guard on duty at the front door 24- hours. Restaurant: The menu selection is somewhat acceptable to foreign guests ( Westerners) but the prices are not what you see once you get the bill. This is a rip off. Reprinting the menu to reflect correct pricing might help. Room rates are reasonable Staff are very courteous and helpful.
Stayed 1 night in Dec 2023

8/10 Good

VER, Tarpon Springs

Stayed 1 night in Dec 2023

10/10 Excellent

Jeanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Very comfortable and clean the restaurant breakfast at hotel was sublime..
Stayed 1 night in Dec 2023

10/10 Excellent

Emmanuel

Stayed 1 night in Nov 2023

8/10 Good

Annabelle

Stayed 2 nights in Nov 2023

6/10 Okay

Samuel

Liked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Manuel

Disliked: Cleanliness, amenities
The only problem i have is the cockroach
Stayed 1 night in Oct 2023

6/10 Okay

Keith

Stayed 1 night in Sep 2023

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

DAVID

Liked: Cleanliness, staff & service, amenities
Execellent breakfast, and the staff is very nice too.
Stayed 1 night in Aug 2023

10/10 Excellent

Bruce

Liked: Amenities
Wonderful staff, great location, and nice facility..
Stayed 5 nights in Aug 2023

4/10 Poor

Robert I

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Marianito

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort
Bang for the buck!
Great hotel for the price. People are great. Location is good for the city.
Stayed 1 night in Apr 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort
Quick and easy!
Great hotel for the price. Convenient to food and shopping.
Stayed 1 night in Apr 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a little slow but overall experience was great. The staff was very accommodating to my requests.
Stayed 3 nights in Apr 2023

10/10 Excellent

James, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

10/10 Excellent

frank

Stayed 3 nights in Mar 2023

8/10 Good

Robert, Inverness

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Get up early if you need hot water. Good location. Staff were excellent. Stayed 2 weeks in May of 2022 and 4 weeks in February of 2023. I was surprised they charged me for a 10 minute ride to the airport but it was only the equivalent of $6 US. I’ll definitely stay there again this autumn.
Stayed 28 nights in Feb 2023

10/10 Excellent

Zenaida

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The split-type air-conditioning unit drain pipe was blocked, causing water droplets inside the room floor. We requested the hotel staff to provide us with a pail to catch the water droplets. During bedtime, I experienced discomfort due to bed bug bites and woke up one morning with multiple small red bumps on my front right leg.
Stayed 3 nights in Dec 2022

8/10 Good

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was comfortable with this property.
Stayed 5 nights in Oct 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, everyone was very friendly and helpful, clean rooms, hot water, we did not eat there but the food looked good, definitely staying there when I go back
Stayed 11 nights in Jul 2022

8/10 Good

DALII

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Jun 2022

6/10 Okay

cheryl, Hollywood

Travelled with partner
Liked: Staff & service
Restaurant closed to early 5:00 pm
Stayed 17 nights in May 2022

8/10 Good

Robert, Inverness

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were phenomenal! Absolutely the kindest and most polite people I’ve ever dealt with. I arrived 6 hours early to check in and they gave me a temporary room after traveling 48 hours while my room was being cleaned. I’m definitely staying there again.
Stayed 12 nights in May 2022

6/10 Okay

Marjorie

Liked: Cleanliness, staff & service, room comfort
Royal Garden Hotel
It was okay nothing to special, theres no better option when it come hotels in ozamis city. But had a terrible experience when I check out charging me with extra bed when where not even using it. The front desk need to train how to communicate to their guest. She’s unprofessional.
Stayed 2 nights in Apr 2022

10/10 Excellent

Mars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

junix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
I loved my stay! Worth every dime! ❤️
Stayed 1 night in Dec 2021

10/10 Excellent

Gary

Stayed 1 night in Dec 2021

8/10 Good

kieran

Liked: Property conditions & facilities, room comfort
Good hotel, let down by little things.
Convenient city center hotel. Probably the best hotel in Ozamiz. Good parking outside, watched over by the security guard. This could be a very good hotel but let down by lack of attention to simple things. The restaurant closes at 5pm so no food available in the evenings. We had to avail of Food Panda to have some food delivered. Breakfast only available between 8am and 10am. They do bacon and egg, but cannot do toast! Only served with rice! The Royal/Imperial Suite is very comfortable. It had a nice bathroom, with a big bath, but you could only fill the bath by using the shower attachment! It has no bath tap! The water pressure was low and not very warm so the bath is effectively unusable! This was our second stay at the hotel. We use it because of its convenient location.
Stayed 1 night in Oct 2021

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Ozamiz
Everything was good. Probably the nicest hotel in Ozamiz
Stayed 1 night in Aug 2021
Response from Jeana / FO on 30 Aug,2021
Good day! We are grateful to received an excellent rate from you. It's our pleasure to serve you at our best. Be safe!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice, clean, comfortable
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very accommodating reception. What's lacking is bidet for the toilet.
Stayed 1 night in Jan 2020

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Staff very friendly,,, but very noisy hotel, especially when they have a party which seems daily.. Food gave me diahrea..
Stayed 2 nights in Oct 2019

8/10 Good

RedsTravelPlace, Toronto ON.CA

Travelled with family, Business traveller
Liked: Staff & service
Overall it is nice and clean but need to work on bedroom lighting, new bed sheet and towels.
Stayed 3 nights in Sep 2019