Interior entrance
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Reviews of Hotel Misión Pachuca

3 out of 5
Hotel Misión Pachuca
Blvd Rojo Gomez 104, Pachuca, HGO

Reviews

7.6

Good

Rating 10 - Excellent. 293 out of 801 reviews" "
Rating 8 - Good. 237 out of 801 reviews" "
Rating 6 - Okay. 130 out of 801 reviews" "
Rating 4 - Poor. 73 out of 801 reviews" "
Rating 2 - Terrible. 68 out of 801 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

6/10 Okay

Ashley

Travelled with family
Disliked: Staff & service
Cleaning staff was very loud early in the morning when cleaning. Felt like they were screaming from room to room and had loud music playing. Did not respect the door sign of do not disturb.
Stayed 3 nights in Apr 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good starting point for tours , hotel clerks gave references to guides & tours.
Stayed 7 nights in Apr 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Lugar para hospedarse, lo recomiendo.
Stayed 1 night in Mar 2024

10/10 Excellent

John, Ocracoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel y todos son muy amables
Stayed 1 night in Feb 2024

10/10 Excellent

John, Ocracoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time here and as always very nice, super clean, incredibly nice and helpful staff. Close to the Central de Autobuses, good dining options nearby, this hotel is our favorite in Pachuca!
Stayed 1 night in Jan 2024

8/10 Good

John, Ocracoke

Stayed 1 night in Jan 2024

2/10 Terrible

Georgina

Stayed 1 night in Dec 2023

2/10 Terrible

Refugio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a refund, didn’t use the premises
Stayed 3 nights in Nov 2023

2/10 Terrible

Teri

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The lobby looks great at this hotel but the rest of the place is very old and not updated. We were just staying for a short period mainly to sleep and we chose the wrong place for that. The door to our room was too small and light from the hallway penetrated our room all night. Also the fire detector flashed continuously. It was a miserable night.

8/10 Good

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I expected the Hotel to be closer to the Historic Centre, and also the bar downstairs is quite loud; I could hear it from my room in the first floor which was not ideal. The rest of the Hotel was fine and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lester

Stayed 1 night in Sep 2023

8/10 Good

Aristeo

Liked: Cleanliness, staff & service, room comfort
Muy bueno ,solo queblos cuartos estan un poco descuidados!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Aurelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and Service are very good. Property need a little makeup specially bathrooms.
Stayed 1 night in May 2023

4/10 Poor

Cesar

Stayed 1 night in May 2023

8/10 Good

Alan

Stayed 1 night in Feb 2023

6/10 Okay

Brian

Stayed 1 night in Jan 2023

10/10 Excellent

Evelin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place. Good location. Nice and friendly staff. Good restaurant.

4/10 Poor

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old rooms. Not very clean. Smelled like sewer. They moved us rooms a couple of times, because bathtub was clogged, and shower handle was broken. There is no heater. Exposed wires in one of the rooms, doors and walls peeling off. We got pretty frustrated, until finally they moved us to the 1st floor to renovated rooms. They should close the other floors until they renovate them. Awful experience. However, staff was nice and tried to work with us.

2/10 Terrible

JUAN

Stayed 1 night in Oct 2022

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very loud noise change rooms from there nightclub downstairsfrom Couldn’t sleep after midnight it was so loud We had to change rooms
Stayed 4 nights in Sep 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Jul 2022

8/10 Good

Nathalia

Stayed 1 night in Jun 2022

10/10 Excellent

ulises

Stayed 1 night in Jan 2022

10/10 Excellent

MONICA DEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y ubicación
Stayed 1 night in Dec 2021

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, room comfort
The bathroom needs some upgrade !
Stayed 1 night in Sep 2021

8/10 Good

Sarahi

Travelled with family
Liked: Cleanliness, staff & service
The service is very good, the customer service is excellent, the cleanliness ☺️but the noise from the air conditioning bothers a lot, I think the bathrooms need a remodel, the food, I did not test it, but everything else was very good.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is closed of everthing
Stayed 1 night in Jul 2021

4/10 Poor

Rodrigo

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado al 100%
Todo muy bien, excelente servicio
Stayed 1 night in Dec 2020

10/10 Excellent

J Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from HOTEL MISION PACHUCA on 30 Jan,2020
Le agradezco por el comentario que nos ha puesto por este medio, estaremos trabajando día con día para mejorar el servicio

6/10 Okay

JAVIN

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Hope, Mission Hotel Pachuca may improve their qual
Areas that have room for improvement: 1. Services 2. Need to be better cleaning room, bathroom, ails
Stayed 1 night in Nov 2019
Response from HOTEL MISIÓN PACHUCA on 30 Jan,2020
Thanks for the comment, we work more in the corresponding areas to provide a good service.

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel was overbooked and staff were really unhelpful in providing solutions. They didn’t even let me use their phone to call Expedia and sort it out.
Stayed 1 night in Oct 2019

10/10 Excellent

Rosa Imelda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Oct 2019

8/10 Good

Victor

Liked: Cleanliness, staff & service
Old bathtub but overall good stay
Everything was good except for the shower which was a really old bathtub and the water temperature was really inconsistent. We had a hard time adjusting it.
Stayed 2 nights in Aug 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from Hotel Misión Pachuca on 9 Aug,2019
Gracias por su grata visita, lo esperamos pronto aquí en su casa Hotel Misión Hotel.

4/10 Poor

JAVIN

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed with Mission Hotel Pachuca.
1. Disappointed 2. Not friendly check in 3. I reserved two rooms. Didn't have the service and items necessary for the amount of people reserved for. For example, towels, toiletries, etc. 4. I informed of that. They promised two deal with the situation but wasn't resolved. 5. The shower didn't properly work. Need it repair and maintenance.
Stayed 1 night in May 2019
Response from Hotel Misión Pachuca on 4 Jun,2019
Through this I allow myself to send a cordial greeting, likewise I am at your service. I want to let you know that I have been informed of the mishap that you had with our service, we have already taken the necessary measures so that this situation does not happen again with any of our guests. For us, the most important thing is our clients and to give them the attention you deserve, we regret having caused you some discomfort. I hope you give us the opportunity to continue serving you as you deserve. Thank you for your kind attention, we are at your service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Everything was fine, but internet
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with group
I didn't like the way they receive us and the fact that the restaurant was closed and we were unable to eat upon arrival, I didn't like the bathroom in my room (very old and missing a lot of commodities) and I didn't the breakfast (coffee was cold, the servers were very slow and the buffet was not great). The blankets in the bed were also very old, such as the towels in the bathroom.
Stayed 1 night in Mar 2019

4/10 Poor

Tere

Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty
It seems like they don’t change the sheets bed after a guess is leaving, because I myself found blonde hairs between the sheets (I am brunette) Even the sheets looked like someone had slept on them shortly before me
Stayed 1 night in Feb 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay close to the Central Bus Station
Great comfortable hotel very close to the Central Bus Station (about a 5 min walk). Must try the Sundays Breakfast Buffet. Also relatively close to the Estadio Hidalgo for those looking to catch a Pachuca FC game.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Internet connection is Terrible. The shower... so so, one day I didn't have hot water. The Hotel is okay, the price is good and the food is very tasty. I think you get what you paid for.
Stayed 4 nights in Dec 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
It was great
Stayed 4 nights in Dec 2018

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Apr 2024

10/10 Excellent

Sandy

Stayed 1 night in Apr 2024

6/10 Okay

MONICA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
El internet terrible, nunca pude usarlo bien, hubieron dos fiestas, una en viernes otra en sábado donde los invitados podían usar la alberca, con tanta gente la alberca estaba muy sucia. Nos habíamos hospedado varias veces antes, pero ahora si fue molesto, no tanto la cantidad tan grande de gente en la alberca, sino el que estaba sucia el agua de la alberca.
Stayed 2 nights in Apr 2024

10/10 Excellent

GUSTAVO ADRIAN

Business traveller
Liked: Amenities
Los alrededores son muy inseguros, servicio excelente
Stayed 1 night in Apr 2024