Pacific Pines Holidays

The room was beautifully clean and well maintained. Perfect air con - in both the living room and bedroom. Kept it at 20 degrees if I needed, which really helped for first few days because I flew in from a cold climate. Staff were friendly and easy to chat to. Pools are beautiful, and the lobby was decorated for Christmas with a huge tree.

Fully equipped kitchen. Incredible beachfront beach views. Very large very roomy comfortable apartments.

Good overall. Concierge guy was great when we first arrived. Room was on a low floor even though booked months in advance - was ok though being immersed in the sights. Attention to detail items - doors chipped (guests can be oblivious) but keep up maintenance. Some areas closed within building felt odd. Spa was obsecnsily expensive with no confidence they would be any better than down the road and services don't include a casual entry to steam room. Some simple and easy tweaks to maximize profit and enhance guest experience. It comes from the top though and experience in leadership so staff in general were awesome and doing what they are taught and told... But their bosses need to be taught. It's probably great for families but for a gay couple.. the spa and pool was a sess pool of children. Tap in bathroom sink hangs too far over sink and the bench above is the same, that should have been picked up in the design build. The bed was amazing and comfortable along with the pillows had an awesome sleep. Good 4 star overall - if you want 5 star... Get better management with more experience.

Great location, near the light rail and two blocks back from the beach. Only issue was the AC wasn’t working and it was pretty noisy outside, so the hottest night we had to decide between noise and heat. Otherwise spacious apartment with clean facilities and great pool.

The apartment was great: cleanliness, location, view, amenities, parking etc. But I would never stay there again and this is why. Outside the apartment, at the elevators and in the corridors, there was a terrible, foul odour, eminating from the rubbish shoot, for the entire stay. The odour even came in to the apartment if we went near the front door, so we had to stuff a mat and towels against the bottom of the door. To make matters worse, I reported this offensive and putrid stench to the Hilton staff (concierge and security manager) 3 times, and each time they played dumb and made out like they didn't know anything about it. Some days the stink seemed worse than the previous day. It turns out that residents and guests throughout the building, on multiple floors, in the elevators, the corridors, at the pool, were discussing the disgusting smell amongst themselves (and with me), with many others making complaints to the Hilton staff and some moving rooms to higher floors in a bid to get away from it. According to some guests who had stayed there previously, this is a common and well known issue with this building. And the Hilton staff plays dumb about it and does nothing about it, pretending that it's the first time they've heard the complaint every time. Great apartment, great everything. But I will never stay there again, nor recommend it to anyone else. There are plenty of other buildings in Surfers Paradise.