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Reviews of San Paolo Palace Hotel

4 out of 5
San Paolo Palace Hotel
Via Messina Marine, 91, Palermo, PA

Reviews

7.4

Good

Rating 10 - Excellent. 128 out of 611 reviews" "
Rating 8 - Good. 256 out of 611 reviews" "
Rating 6 - Okay. 143 out of 611 reviews" "
Rating 4 - Poor. 57 out of 611 reviews" "
Rating 2 - Terrible. 27 out of 611 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The beach nearby was good. The hotel pool was closed yet this was used as an attraction to get you to book this hotel
Stayed 7 nights in Apr 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto was really helpful, made our stay memorable
Stayed 3 nights in Apr 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
Great location !
Stayed 1 night in Feb 2024

8/10 Good

Eddie

Travelled with partner
Easy to reach from train station
Stayed 8 nights in Nov 2023

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had good amenities and great parking. The staff were very nice and helpful
Stayed 2 nights in Oct 2023

2/10 Terrible

Ruhail, Cleveland

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

4/10 Poor

Emma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was ok , but the staff try to rip you off for money . We were given a bill on checkout which did not relate to what we had eaten or what the city tax should have been. I queried the city tax as he said 32 euros was correct for 2 nights he then halved this to 16 which was still incorrect as the new rates don’t apply till October the 1st . They don’t get you to sign in the restaurant this is so they can make your bill whatever they wish . I ended up paying a wholly incorrect amount just so I could leave - as I didn’t want to miss my train . Restaurant staff seemed nice but pay as you go or you will get ripped off - my advice avoid and stay somewhere else . I intend claiming a refund from my card provider for the overpayments they have wrongly taken .
Stayed 2 nights in Sep 2023

6/10 Okay

DAVID

Travelled with partner
Liked: Property conditions & facilities
Old building, not updated premises
Stayed 2 nights in Aug 2023

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
After 5 days cycling across Sicily I was really looking forward to relaxing at the rooftop pool before catching the ferry to Cagliari the following day. At reception I was informed the pool was closed that day only for an emergency problem. I got the feeling this was a regular and convenient excuse so be careful fellow travelers when booking this hotel for the pool it promotes heavily. I saw no-one in a rush to fix the emergency for guests either so wonder whether it would really be fixed by the next day. I left early morning so had no chance to find this out. When checking out I asked for a small discount (just wanted to see them make a little gesture, even a bottle of water might have been something) on leaving on account that they had not fulfilled their part of the offer. I was told they could not do this but I could refuse to pay my bar biil if I liked and they would report this. I didn't appreciate having their issue represented back to me as a defaulting customer in this way so paid the bill and decided to write this review instead. The hotel itself was dated, the bedroom was quite acceptable although the bathroom was certainly in need of modernizing. The neighbourhood was a bit rundown, ok for walking through in daylight hours but I would have been more anxious after dark. The hotel is a 20 minute walk from the historic centre and there appeared little choice of local restaurants so you will probably need a taxi to go in abs or if the city to eat at night.
Stayed 1 night in Aug 2023

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pool and beach no wifi though
Great pool and breakfast- location on beach but a long walk from center of town in the boiling heat- reception nice and friendly. My only issue was the lack of wifi in the room. No matter how many times I asked- there was no wifi and so I could not use my computer in that private space. Also no Spanish or English subtitles working on TV- I learned a lot of Italian watching it. Really a great deal for the price other than wifi!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Stayed 14 nights in Jul 2023

10/10 Excellent

Mahesh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
San Paulo hotel was a wonderful experience. We got our room on the 11th floor with a sea view and we woke up to the sea view and sunrise everyday from the window in our room. We found the hotel very safe and generally quiet with excellent breakfast and facilities. The staff were courteous and very helpful and the experience surpassed our expectations.
Stayed 11 nights in Jun 2023

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good customer service. Nice view.
Stayed 3 nights in Jun 2023

2/10 Terrible

JUI-CHUAN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed at the hotel during the Memorial Day long weekend, and the hotel refused to turn on the central controlled air conditioning saying it would only be on after June 1 - same as the outdoor pool. The hotel staff said the only way to get the air flowing inside the hot room is to open the window. However, the outside traffic is noisy while the window is open, and it only helped a little. In addition, when asked to have a fan put inside the room, the hotel staff said they would send one, but they did not even after we followed up twice. Besides these critical points, the hotel also does not have drinking water glasses and refuse to provide wine glasses for the room quoting security concern, which is obviously an excuse not to provide glasses. The hotel offer plastic cups instead. The hotel is also very old, but the most unsatisfying part is the poor service and finding excuses not to provide property basic hotel functioning service.
Stayed 2 nights in May 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Nerrida

Travelled with family, Travelled with partner
Liked: Cleanliness
The property is in a very dirty area. The outside of the property looks very good but the inside is very dated. The beds are hard and the bath rooms dated in the 70 s The restaurant is very good - food and service very good. Breakfast is also very good serviced from the roof top with great views of the area. The town is in the most beautiful natural setting but there is rubbish everywhere - such a shame - so much potential
Stayed 1 night in May 2023

8/10 Good

Berenice

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant clean high rise hotel from the 90s
Very clean rooms with great harbour views from the top floors . Value for money with breakfast included and a 12 minute walk to the promenade and the botánical gardens . The hotel is a bit dated but spacious offering dinner from 730 pm .
Stayed 2 nights in Apr 2023

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with Parking close to centre of Palermo Fantastic view from the 14th floor Good food
Stayed 1 night in Mar 2023

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking space is available. It is rare in Sicily.
Stayed 1 night in Oct 2022

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo
Place was nice. Not much to do. It was was to relax in a different part of the world
Stayed 3 nights in Oct 2022

6/10 Okay

Matalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a poorer part of town but is near the water. The staff had limited English but are friendly and helpful I walked all over the area but generally used a taxi
Stayed 4 nights in Sep 2022

8/10 Good

GEORGE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way far from city center. No public transportation. SUPER SUPER dirty environment!
Stayed 3 nights in Sep 2022

4/10 Poor

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The 70's called, they want their hotel back. The only friendly person was the night time bartender; location is inconvenient, parking a mess, dirty carpets in room, king bed was actually 2 twins pushed together that should have been replaced 20 years ago, I can go on...
Stayed 4 nights in Jul 2022

6/10 Okay

prashantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good hotel with friendly staff. Good pool. However, in a dirty neighbourhood. Room did not have some basics that almost all 4 star hotels have—e.g., kettle & tea bags. Also, there was no fresh seasonal fruits in breakfast except apples. Surprising given abundance of fresh fruits in shops nearby.
Stayed 7 nights in Jun 2022
Response from San Paolo on 15 Jul,2022
Dear / a First of all we want to thank you for taking the time to review your experience at the Hotel San Paolo Palace. We thank you for the appreciation received, in particular on the swimming pool and on the professionalism of the staff. We are sorry you have encountered any problems with the room. We sincerely hope to have you back as our guest so that you can improve your experience with us. Sincerely

8/10 Good

Laranzo

Stayed 5 nights in Jun 2022
Response from San Paolo on 11 Jul,2022
Thank you for giving us your opinion on our services.

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
Ask for a sea view room on an upper floor.
Great room on the ocean side of the building. The room was big but dated.
Stayed 5 nights in Jun 2022
Response from San Paolo on 11 Jul,2022
Dear / a First of all we want to thank you for taking the time to review her experience at the Hotel San Paolo Palace. We thank you for the appreciation received. We would like to inform you that we are already carrying out renovations. The structure has 14 floors so it takes time to renovate all the spaces. We sincerely hope to have you as our guest so that you can further enhance your experience with us. A warm greeting and see you soon!

8/10 Good

Anna

Very nice staff…Danilo, Giacomo in the restaurant, and the other men in the restaurant, the bartender Eugene….v.good stay. 😘
Stayed 4 nights in May 2022
Response from RITA on 10 May,2022
THANK YOU SO MUCH

10/10 Excellent

June

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel,nice staff,nice grounds and rooms swimming pool fabulous breakfast with good varieties
Stayed 3 nights in Apr 2022

4/10 Poor

Alper

Disliked: Cleanliness, property conditions & facilities, room comfort
With same price I stayed in better places
Good staff, good breakfast, lots of parking lot, room need some upgrades,
Stayed 1 night in Feb 2020
Response from Anna Maria on 11 Feb,2020
Dear guest, we are pleased to know that your stay at the Hotel San Paolo Palace**** was pleasant. I take this opportunity to invite you again so that you can enjoy another comfortable stay at the San Paolo Palace Hotel**** Kind Regards from the Staff See you soon

8/10 Good

Troy, Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe location extremely friendly staff
Stayed 2 nights in Dec 2019
Response from Anna Maria on 13 Jan,2020
Dear Troy, it's a pleasure to welcome you!!! Thanks for you review and for choosing us, we hope to see you soon! Kind regards from all the staff Anna Maria Customer Care

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, friendly staff. Rooms were large and clean and comfortable beds.
Stayed 1 night in Oct 2019
Response from Anna Maria on 24 Oct,2019
Dear guest, we are pleased to know that your stay at the Hotel San Paolo Palace**** was pleasant. I take this opportunity to invite you again so that you can enjoy another comfortable stay at the San Paolo Palace Hotel**** See you soon Anna Maria Customer Care

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Anna Maria on 23 Sept,2019
Dear guest, we are pleased to know that your stay at the Hotel San Paolo Palace**** was pleasant. I take this opportunity to invite you again so that you can enjoy another comfortable stay at the San Paolo Palace Hotel**** Best Regards Anna Maria Customer Care

6/10 Okay

Mr Carlos

Liked: Staff & service
Not so goos
Facilities are dated and the rooms are not very well maintained. The air conditioning was deficient. The pool however was very good. The location is not nice, at night it feels quite scary and there isn’t much to do nearby.
Stayed 3 nights in Aug 2019
Response from Anna Maria - Customer Care on 29 Aug,2019
Dear Carlos, thank you so much for taking the time to review your experience on expedia. I am sorry that you have encountered this problem with your room, we are already carrying out renovations in the rooms so in case you want to stay again at the Hotel San Paolo Palace**** you can request new and renovated rooms. We hope to have you as our guest soon because we are certain that we can meet your expectations so we send you our most cordial greetings

4/10 Poor

Davide

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel stuck in the 70s, needs a very, very deep renovation.
Stayed 1 night in Aug 2019
Response from Anna Maria on 27 Aug,2019
Dear Davide, thank you so much for taking the time to review your experience on expedia. I am sorry that you have encountered this problem with your room, we are already carrying out renovations in the rooms so in case you want to stay again at the Hotel San Paolo Palace**** you can request new and renovated rooms. The staff will be happy to meet your requests. We hope to have you as our guest soon because we are certain that we can meet your expectations so we send you our most cordial greetings Best regards

8/10 Good

Maria

Stayed 1 night in Aug 2019

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Everything about this hotel is great.
Stayed 2 nights in Aug 2019
Response from Anna Maria on 22 Aug,2019
Dear guest Thank you for taking the time to review your experience on Expedia. we are happy that you are satisfied with your stay at our hotel. We look forward to seeing you again. Best Regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The airconditioning made a lot of noise. The 3rd an 4th star can you find when you are looking up on the roofterrace.
Stayed 1 night in Aug 2019
Response from Anna Maria on 22 Aug,2019
Dear guest, First of all, I want to thank you for sharing your experience in Expedia. For us the comments of our guests are very important because they help us to improve the services we offer to our guests. As for the air conditioning, we take note and will try to solve the problem as soon as possible. We hope to have you back as our welcome guests Best Regards

4/10 Poor

Anisha, London

Travelled with group
Disliked: Staff & service, property conditions & facilities
We couldn't sleep well for the entirety of our trip because our mattresses were rock hard. We did complain about this to the staff who seemed helpful and promised to look into it but did nothing. Our room was also very dated and stuffy. The common areas were all fantastic though.The location of the hotel is also not ideal, although not far from the city (half an hour walking distance) it is in a very dodge area.The receptionists were very reluctant to book the 'free' shuttle service which we gave up asking for.
Stayed 4 nights in Jul 2019
Response from Anna Maria on 24 Aug,2019
Dear guest, thank you very much for taking the time to review your experience on expedia. I am sorry that you have encountered this problem with your room, we are already carrying out renovations in the rooms so in case you want to stay again at the Hotel San Poalo Palace you can request new and renovated rooms. The staff will be happy to meet your requests. I take note of your comments about the staff and I take this opportunity to apologize and to invite you again to the hotel San Paolo Palace **** Best Regards

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good value for money
Good hotel, area is not close to the center, not enough services to your stay
Stayed 1 night in Jul 2019
Response from Anna Maria on 24 Aug,2019
Dear guest, we are pleased to know that your stay at the Hotel San Paolo Palace**** was pleasant. I take this opportunity to invite you again so that you can enjoy another comfortable stay at the San Paolo Palace Hotel**** Best Regards

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Good air conditioning, property could use a facelift. Restaurant was pretty good.
Stayed 2 nights in Jul 2019
Response from Anna Maria on 24 Aug,2019
Dear guest, we are pleased to know that your stay at the hotel San Paolo Palace was pleasant. In particular, we are pleased to read that you enjoyed our restaurant where you can taste typical dishes cooked by our chef. I take this opportunity to invite you again so that you can enjoy another comfortable stay at the San Paolo Palace Hotel**** Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for price
We stay 2 nights. A good hotel , clean and big rooms. but, the area is not so close to the city, small swimming pool and not enough place or beds.... the bar is far downstairs and not serve food.
Stayed 1 night in Jul 2019
Response from Anna Maria on 24 Aug,2019
Dear guest, thank you very much for taking the time to review your experience on expedia. I am sorry that you have encountered this problem with the beds and the bar. I take note of your comments I take this opportunity to apologize and to invite you again to the Hotel San Paolo Palace **** Best Regards

2/10 Terrible

Fpotter, Lake Stevens WA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was horrible: check in was ok, lobby has been majorly updated. Got to our room with nice view of ocean. Stains all over outdated carpet. Fridge didn’t work, beds were like rocks, sheets had stains, shower had mold. We checked out after first night of a two night stay and were still charged the city tax didn’t offer to change rooms or refund just said ok so we left.
Stayed 2 nights in Jul 2019
Response from Anna Maria on 24 Aug,2019
Dear guest, thank you so much for taking the time to review your experience on expedia. I am sorry that you have encountered this problem with your room, we are already carrying out renovations in the rooms so in case you want to stay again at the hotel San Poalo Palace you can request new and renovated rooms. The staff will be happy to meet your requests. The city tax is a municipal tax which unfortunately cannot be processed. We apologize for this inconvenience. We hope to have you as our guest soon because we are certain that we can meet your expectations. Best Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Far to be a 4 stars hotel. Nice lobby but room very old and noisy.
Stayed 2 nights in Jul 2019
Response from Anna Maria on 24 Aug,2019
Dear guest, thank you so much for taking the time to review your experience on expedia. I am sorry that you have encountered this problem with your room, we are already carrying out renovations in the rooms so in case you want to stay again at the Hotel San Paolo Palace you can request new and renovated rooms. The staff will be happy to meet your requests. I take this opportunity to apologize and to invite you again to the Hotel San Paolo Palace ****

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a little bit of a walk into town. I would have preferred to be more in the center
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Maybe 10 years ago this hotel was 4 stars... ok, I personally hate carpet floors, and this one is ugly. And I really expect that, if I leave my room only at 4 pm because I decided to rest more on a Saturday, the hotel has staff available to turn out the room.
Stayed 3 nights in Apr 2019

8/10 Good

Margo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms were acceptable but without coffee or ironing facilities. The rooftop pool and restaurant were inaccessible due to construction work. This could have been made clearer from the advertising on the website.
Stayed 3 nights in Mar 2019

8/10 Good

Julio

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Bedri, Uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty and run down hotel. I shall never use your site again, unless i receive full refund. No thanks.
Stayed 2 nights in Nov 2018