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Reviews of Termas de Papallacta

3.5 out of 5
Termas de Papallacta
km. 65 via Quito - Baeza, Papallacta, Napo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 192 out of 244 reviews" "
Rating 8 - Good. 45 out of 244 reviews" "
Rating 6 - Okay. 4 out of 244 reviews" "
Rating 4 - Poor. 3 out of 244 reviews" "
Rating 2 - Terrible. 0 out of 244 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The breakfast is very good for being breakfast included.
Stayed 1 night in Mar 2024
Response from Termas Papallacta Team on 31 Mar,2024
Thank you Jack for your review! We're glad you enjoyed everything during your stay, including the breakfast. We hope to see you again soon!

10/10 Excellent

PATRICIA

Travelled with family and small children
The view among mountains, the walking among trees and rivers, the pool/spa with hot waters, excellent breaks fast and people very friendly
Stayed 1 night in Mar 2024
Response from Termas Papallacta Team on 31 Mar,2024
Thank you, Patricia! We're glad you enjoyed the mountain views, walks, hot springs, breakfast, and our friendly staff. We hope to see you again soon!

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice, helpful and friendly
Stayed 2 nights in Mar 2024
Response from Termas Papallacta Team on 25 Mar,2024
We're thrilled to hear that you had such a positive experience with our team! Providing exceptional service and creating a welcoming atmosphere for our guests are top priorities for us. Your kind words mean a lot, and we'll be sure to pass along your compliments to our staff. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Brooke

Travelled with group
Liked: Amenities, property conditions & facilities
Pamper yourself at Termas Papallacta! Self care is important and you deserve it. This place is so relaxing, calm and clean.
Stayed 2 nights in Mar 2024
Response from Termas Papallacta Team on 25 Mar,2024
Thank you Brooke for your glowing review! We're delighted to hear that you found Termas Papallacta to be a haven for relaxation, tranquility, and cleanliness. Providing a space where guests can pamper themselves and prioritize self-care is what we strive for. Your feedback reinforces our commitment to creating a serene environment for our visitors. We appreciate your kind words and look forward to welcoming you back for another rejuvenating experience soon!

10/10 Excellent

Nicolle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great having the thermal spring pools right outside our bedroom door. It felt very private and the thermals were amazing.
Stayed 1 night in Feb 2024
Response from Termas Papallacta Team on 25 Mar,2024
We're delighted to hear that you enjoyed the convenience and privacy of having the thermal spring pools right outside your bedroom door! It's wonderful to know that you found them amazing and that they added to your overall experience. We aim to provide our guests with a memorable and relaxing stay, and we're thrilled that you had such a positive experience. Thank you for sharing your feedback, and we hope to welcome you back soon for another rejuvenating visit!

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional place to stay and enjoy!
Stayed 2 nights in Feb 2024
Response from Termas Papallacta Team on 25 Mar,2024
Thank you for your glowing review! We're thrilled to hear that you found our place exceptional and enjoyable. Providing a wonderful experience for our guests is what we aim for, and it's rewarding to know we hit the mark with you. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Harry

Liked: Cleanliness, property conditions & facilities
Incredible view
Stayed 1 night in Jan 2024
Response from Termas Papallacta Team on 25 Mar,2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed the view. It's our pleasure to provide our guests with unforgettable vistas. We hope you'll come back soon to experience it all over again.

8/10 Good

NGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a luxury, worth to pay? Depend on your budget but definitively, it’s expensive. The pools are right in front of your room are nice but there’s not enough of turbulence. If you want a jacuzzi, then you have to pay an extra.
Stayed 1 night in Jan 2024
Response from Termas Papallacta Team on 31 Mar,2024
Thank you for sharing your thoughts, NGA! Your feedback is valuable to us as we continuously strive to improve our services. We're glad to hear you enjoyed some aspects of your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Teodor

Stayed 1 night in Jan 2024

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024

10/10 Excellent

Lucia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a couple of days
I was pleasantly surprised with Termas de Papallacta, it is beautifully maintained, excellent service, the rooms are spacious and clean, the food was delicious. We booked a couple of massages at the spa. Overall a great stay, and we will be back.
Stayed 1 night in Dec 2023
Response from Termas Papallacta Team on 31 Mar,2024
Thank you Lucia for your review! We're thrilled you enjoyed your stay at Termas de Papallacta. We're glad you appreciated our well-maintained property, excellent service, spacious and clean rooms, delicious food, and relaxing massages at the spa. We can't wait to welcome you back!

10/10 Excellent

Emilia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning place, the property itself is gorgeous and the nature around it just adds to the amazing experience. Highly recommend, worth the stay.
Stayed 1 night in Dec 2023
Response from Termas Papallacta Team on 31 Mar,2024
Thank you Emilia for your review! We're thrilled you found our property stunning and enjoyed the surrounding nature. We're grateful for your recommendation and delighted to hear that your stay was worth it. We hope to welcome you back soon!

10/10 Excellent

Jose, Panama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice retreat in the Oriental Andeans. Surrounded by green mountains , this cozy place with natural hot springs, good food and fantastic service. Special mention of Juan Ramon at the restaurant
Stayed 1 night in Dec 2023
Response from Termas Papallacta Team on 31 Mar,2024
Thank you Jose for your review! We're thrilled you enjoyed your retreat in the Oriental Andes. It's great to hear you liked our cozy atmosphere, natural hot springs, good food, and fantastic service. We'll let Juan Ramon know about your kind words. Hope to see you again soon!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hot spring pools!
Stayed 1 night in Nov 2023
Response from Termas Papallacta on 5 Dec,2023
Dear Jennifer, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing get away a short distance from Quito. Papallacta feels like luxury in nature.
Stayed 1 night in Oct 2023
Response from Termas Papallacta on 5 Dec,2023
Estimado Natalia, gracias por tu comentario. Nos alegra que hayas disfrutado de tu estadía con nosotros. Esperamos que nos puedas visitar pronto nuevamente. Atentamente, Equipo Termas Papallacta

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While Expedia was a big problem, this beautiful spa and hotel are not to be missed. The thermal pools, cute cabins, privacy and world class spa treatments make this a must visit if you are in Ecuador.
Stayed 1 night in Sep 2023
Response from Termas Papallacta on 5 Dec,2023
Dear Evan, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

EJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Relaxing beyond belief. The Spa treatments we received were wonderful.
Stayed 2 nights in Aug 2023
Response from Termas Papallacta on 18 Aug,2023
Dear EJ, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tubs were lovely and well kept. The hiking trail was gorgeous. Jennyfer at the front desk was very kind and helpful. I resented the high cost in the restaurants. There is no way to leave the property to eat so they have you captive and charge a very high amount for poor quality food. The free breakfast was terrible tasting.. inedible.
Stayed 1 night in Jul 2023
Response from Termas Papallacta on 18 Aug,2023
Dear Cynthia, thank you for your review. The feedback and suggestions given by our valued guests are very important for the continuous improvement process that we handle. We will take your recommendations into account to continue improving our food. Sincerely, Termas Papallacta Team

10/10 Excellent

Cyndy, pico rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Ezria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything and everyone who works here were excellent. This is the prettiest hot springs resort I have ever seen.
Stayed 1 night in Jun 2023
Response from Termas Papallacta on 5 Jul,2023
Dear Ezria, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Maria

Stayed 1 night in Jun 2023

10/10 Excellent

Alfonso, Washington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wanderfull
Stayed 1 night in Jun 2023
Response from Termas Papallacta on 5 Jun,2023
Dear Alfonso, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort!
From the minute we arrived, we knew this place would be an awesome experience. And it was! Friendly staff, nicely appointed rooms, hot spring pools right outside our door. Food was great, and everything felt just right our entire stay.
Stayed 2 nights in May 2023
Response from Termas Papallacta on 5 Jun,2023
Dear George, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is wonderful. The gardens around the pools are magical. A lovely experience only marred by an unfortunate experience in the restaurant. Somehow, service was abysmal. My friends got their dinners, mine (the same dish as theirs) came 30 minures later. We couldn't seem to get our server's attebtion at all for a second round of drinks, dessert or even just a slice of lemon for the trout which wasn't on their plate but was on mine. My friends ended up sharing their dinner with me before my dinner arrived. After another 30 minutes waiting for a check since it was clear we couldn't get dessert, we finally got up and found another server since ours had abandoned us so we could pay. Possibly there was a communication problem but not sure what it could have been.
Stayed 1 night in May 2023
Response from Termas Papallacta on 16 May,2023
Dear Lisa, thank you for your review. The feedback and suggestions given by our valued guests are very important for the continuous improvement process that we handle, especially when adapting to this new situation and way of working. We will take your recommendations into account to continue improving. Sincerely, Termas Papallacta Team

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service is amazing. They help you with wathever is needed.
Stayed 1 night in May 2023
Response from Termas Papallacta on 16 May,2023
Dear Juan, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Just a wonderful experience, surrounded by mountains and fresh air. Room was comfortable with heated floors and quiet. Many pools surrounding the rooms at different temperatures and available at night for guests. Great hiking and trails with waterfalls a short distance away. Restaurant on site with great food and service. Amazing place, wished I could stay longer.
Stayed 1 night in May 2023
Response from Termas Papallacta on 16 May,2023
Dear Mike, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Thaddeus

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place… a must.
Stayed 2 nights in Apr 2023
Response from Termas Papallacta on 16 May,2023
Dear Thaddeus, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

cristel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really recommended for a family trip
Stayed 1 night in Apr 2023
Response from Termas Papallacta on 13 Apr,2023
Dear Cristel, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar espectacular, vistas muy lindas, personal súper amable, cómoda muy bien. Las termas de la zona de las habitaciones están habilitadas 24 horas, lo cual es genial
Stayed 1 night in Apr 2023
Response from Termas Papallacta on 13 Apr,2023
Estimada Daniela, gracias por tu comentario. Nos alegra que hayas disfrutado de tu estadía con nosotros. Esperamos que nos puedas visitar pronto nuevamente. Atentamente, Equipo Termas Papallacta

10/10 Excellent

louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in the rain forest
Great place to relax and enjoy nature. Hot baths in front of your room very private. Would have like to stay longer but more certainly will come back.
Stayed 1 night in Mar 2023
Response from Termas Papallacta on 13 Apr,2023
Dear Louis, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A spa respite in Ecuador
It is an amazing place to stay, we had a cabina and it was 100% over the top, roomy, comfortable, ideally located and the amenities were excellent. The included breakfast was huge and the access to the hiking trails and pools was truly a treat, especially after traveling for a couple of weeks. We did not use the spa. One precaution - DO NOT USE their laundry service! They charge a lot by the piece and what would be one load of laundry became a $75 load of laundry and they lost items - not great when we had a couple of more weeks of travel.
Stayed 2 nights in Mar 2023
Response from Termas Papallacta on 13 Apr,2023
Dear Mayra, thank you for your review. The feedback and suggestions given by our valued guests are very important for the continuous improvement process that we handle. Sincerely, Termas Papallacta Team

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were excellent, and the girls at the desk spoke excellent English and didn’t even laugh at our attempts in Spanish! Loved all the thermal pools, especially nice right outside the room. We had access to the public area pools, but those right outside our room were so nice and convenient, we stayed there. The restaurant was a bit pricey, so we walked down the road for dinner and had several options. The included breakfast was amazing, so many options! The room was beautiful and smelled so nice, and we enjoyed the trail along the energetic stream-several nice rapids.
Stayed 1 night in Mar 2023
Response from Termas Papallacta on 13 Apr,2023
Dear Lynn, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Yoav

Stayed 1 night in Mar 2023

8/10 Good

Laura

Stayed 1 night in Mar 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
The property is beautiful, great ambience. I would love to stay here again. Also got two massages which were very reasonably priced. Food at the hotel restaurant was good.
Stayed 1 night in Feb 2023
Response from Termas Papallacta on 13 Mar,2023
Dear Rebecca, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Tommy, Etobicoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Had a relaxing stay at the hotel, highly recommended.
Stayed 1 night in Feb 2023
Response from Termas Papallacta on 28 Feb,2023
Dear Tommy, many thanks your visit, come back assap.

10/10 Excellent

Paulina

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It is wonderful to be able to get in the hot springs water in front of your room until early morning:)
Stayed 1 night in Feb 2023
Response from Termas Papallacta on 13 Mar,2023
Dear Paulina, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Zyomara, QUITO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso y el paisaje increíble
Stayed 1 night in Jan 2023
Response from Termas Papallacta on 8 Feb,2023
Estimada Zyomara, gracias por tu comentario. Nos alegra que hayas disfrutado de tu estadía con nosotros. Esperamos que nos puedas visitar pronto nuevamente. Atentamente, Equipo Termas Papallacta

10/10 Excellent

gordon

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Jenifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely attentive and helpful. Wonderfully clean hot spring pools. I highly recommend this property for your stay in Papallacta.
Stayed 1 night in Jan 2023
Response from Termas Papallacta on 8 Feb,2023
Dear Jenifer, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, beautiful landscape, the hotel amenities exceed expectations and the food is incredible. Highly recommend
Response from Termas Papallacta on 8 Feb,2023
Estimado Luis, gracias por tu comentario. Nos alegra que hayas disfrutado de tu estadía con nosotros. Esperamos que nos puedas visitar pronto nuevamente. Atentamente, Equipo Termas Papallacta

10/10 Excellent

nagesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with great view. Great place to relax and food was wonderful.
Response from Termas Papallacta on 4 Jan,2023
Dear nagesh, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon. Kind regards, Termas Papallacta Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Steve, Bethesda

Stayed 1 night in Dec 2022