Shangri-La Hotels and Resorts, Pasig hotels

"Hotel looks nice in photos in person it’s horrible. Dingy, rough, our toilet wouldn’t stop flushing and our water pressure was so low. Not a fan of this place at all. The pool also didn’t work "

"Perfect "

"The rooms were clean and the amenities were good. The rooms were in good condition and spacious and the AC worked well, which is good in the warm and humid Philippines. The breakfast buffet? Yum!! Many choices with a wide variety tastes...from Filipino, to Japanese, to American with a very spacious dining area. Would I stay there again? Definitely!! The higher floors are better since it is in the city with the usual Philippine traffic/noise!"

"Great friendly service. Good location. Breakfast was mostly good, there were good days and not so good days. I found the pool very cold to swim in. Nice lounge on third floor. "

"Though the bathroom was easily water clogged, the entire stay was great."

"Property is generally clean but room is poorly lighted. Room needs fixing/improvement like wall and table/cabinet. Staff are amazing and very helpful!"

"JOSEPH FROM DAY SHIFT, ABBY FROM NIGHT SHIFT, AND LEIGH FROM EVENING SHIFT WERE VERY ACCOMODATING, VERY PLEASANT WERE DELIGHT TO DEAL WITH. THE STAFF FROM THE ENVIRONMENTAL SERVICE WERE ALL VERY PROFESSIONAL AND EFFICIENT. THANK U ALL."

"good location and friendly staff"

" Our stay was three weeks. The rooms are spacious, perfect for small families or getaways. The staff are attentive, incredibly patient and so friendly. Easy and reliable shuttle service to and from the airport. Although rooms are clean, only negative, the furniture and curtains are old and need replacing. And our refrigerator kept breaking down. On location Happy Chef restaurant. Cozy atmosphere, nice window view of Ortigas avenue. We ate there several times for the morning buffet and dine in. Variety of options on the menu. Flavors are consistent and the team treats you like family. Want to acknowledge Michelle, Alexa, Belle, John and Edmar. Great team of regular staff and trainees. The Front Desk and Security Team always made sure we had what we needed when we arrived at the hotel or left for the day. Traveling with elderly parents, I felt comfortable for parents. Often times my father would take morning walks, and they always looked out for him. They took great consideration when the grab or taxi arrived to help them in and out the vehicles. They greeted us by our names which added a sincerity to our day. Very warm and welcoming to hear your name recognized. Kudos to: Chito, Jesiel, Ato, Dante, Joey, MJ, Emmanual, Clyde, Nico, and William Also want to acknowledge our housekeeper Lerma and the fellas that operated the Spa and Gym. Lerma is such a hardworking little lady. Great staff at the spa always helpful and aware "