Pembroke Resorts

"Two days being there I asked for water, more coffee and Kleenex. Didn’t get them! The next time I went to the front text and requested them for my room. Never got them! Last morning I nearly got scolded because I couldn’t adjust the hot/cold on the shower! If scolding hot! I plan to contact the owner of the resort!! Very disappointed! Been going there the past ten years when visiting. "

"Great location good rest right outside hotel. Close to hwy to Boston and Cape Cod"

"Very noisy, hard to find parking."

"Very helpful front desk staff, easy to communicate and solve problems efficiently."

"Location was great to the Logan Airport shuttle And many restaurants It was very clean tidy, and the staff was very nice"

"very well maintained, staff super friendly"

"Staff were incredibly friendly and helpful throughout our stay."

"We have stayed here many times after getting married here in 2020. The splash pad and pool is perfect for our 2 young children. This last stay was probably our least favorite stay. The hotel is under major renovations which we didn't know about until we arrived. During our stay there was a dryer lint fire that filled the hotel with heavy smoke. my family and I were napping on the 4th floor where the smoke detectors failed to sound. We only got out of the building cause I awoke to the smell of smoke. Checked the hallway and saw the emergency lights flashing but no alarm sounding. Called the front desk no answer then looked outside to find several fire trucks and first responders. I woke up my family and we ran down the stairs as the fire fighters were running up them. very scary to stay somewhere that had malfunctioning fire alarms especially somewhere we love to return to. If the fire had not been contained we could have had a very serious situation. Will never stay anywhere unless we are on the 1st floor after this experience."

"Staff was very helpful and accommodating. They helped us book a last-minute reservation and then seamlessly switched our rooms for us when the water faucet broke."