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Reviews of Victor's Residenz - Hotel Schloss Berg

5 out of 5
Victor's Residenz - Hotel Schloss Berg
Schlossstr. 27-29, Nennig, Perl, SL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 266 out of 399 reviews" "
Rating 8 - Good. 99 out of 399 reviews" "
Rating 6 - Okay. 20 out of 399 reviews" "
Rating 4 - Poor. 12 out of 399 reviews" "
Rating 2 - Terrible. 2 out of 399 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I have ever stayed in. We booked it for the Sunday evening of Easter weekend. We arrived about 14:50 to be told we had been given an upgrade which was a lovely surprise. We were then shown to seats in the bar & given a glass of sparkling rose each. Following this we were taken to our Roman suite which was spacious & luxurious. We were impressed with the selection of toiletries & the two shower rooms meaning we could get ready at the same time. The Lindt chocolate bunnies were a nice touch. The spa was incredibly clean & the attendant was welcoming & accommodating showing us a quiet side room with available day beds to relax on. There were plentiful towels & the sauna & steam rooms were particularly quiet which was brilliant. The pool was a little on the chilly side but cool enough for swimming laps. Dinner was fantastic, we were greeted with a handshake and treated like valued guests throughout. We started with local bubbles and enjoyed the set 5 course menu. The staff were really attentive, kind & very generous with the cheese as we said we would share one & a pudding. Following our meal we went upstairs to the bar where they had a great range of whiskey & little Easter eggs on the bar. We slept well under duvets that felt like clouds. In the morning we enjoyed the Nespresso coffee & truffles before heading to breakfast where the selection was impressibly vast. Thank you so much for your hospitality and providing us such a memorable stay :-)
Stayed 1 night in Mar 2024
Response from Management Victor's Residenz Hotel Schloss Berg on 16 Apr,2024
Dear guest, WOW, our heartfelt thanks for your words of praise! It's wonderful to read that you enjoyed your stay with us so much. Please come back again soon! Why don't you take a look at our website from time to time with our great offers. Best regardsKatrin Stegmaier and Andreas Apel

10/10 Excellent

John, Great Missenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a shot but great stay. My lasting memory is of the attentive and courteous staff.
Stayed 2 nights in Dec 2023
Response from Victor’s Residenz-Hotel Schloss Berg on 27 Dec,2023
Dear guests,Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Chris

Stayed 1 night in Jul 2023
Response from Das Team des Victor’s Residenz-Hotels Schloss Ber on 22 Jul,2023
Lieber Gast,Danke für Ihren Aufenthalt und die gute Bewertung. Wir freuen uns, dass Sie sich in unserem Haus wohlgefühlt haben. Gerne möchten wir Sie auch in Zukunft bei uns begrüßen. Mit freundlichen Grüßen

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience!
Stayed 2 nights in Apr 2023
Response from Victor's Residenz-Hotel Schloss Berg on 19 Apr,2023
Dear guests,Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Carol-Ann

Stayed 1 night in Feb 2023
Response from Das Team des Victor's Residenz-Hotels Schloss Berg on 17 Feb,2023
Lieber Gast,Vielen Dank für Ihre wunderbare Bewertung!100% - dem gibt es nichts mehr hinzuzufügen - außer wir freuen uns jedes Mal über Ihren Besuch. Wir machen weiter so und freuen uns schon auf ein baldiges Wiedersehen.Herzliche Grüße von der Mosel.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish we could have stayed longer. Very nice
Stayed 1 night in Oct 2022
Response from Victor’s Residenz-Hotel Schloss Berg on 7 Nov,2022
Dear guest,Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Hopefully for a longer stay :) Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Shai, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW would not be enough to describe this hotel/resort. It is sooooo amazing, starting from the moment you arrive, greeted by the most friendly staff, then to the best room you can expect. Then there’s the view, the spa, the wellness center, the food. We could not have asked for a better place than this!
Stayed 2 nights in Oct 2022
Response from Victor's Residenz Hotel Schloss Berg on 24 Oct,2022
Dear guest, WOW, our heartfelt thanks for the words of praise! It is wonderful to read that you enjoyed your stay with us so much. Please come again quite soon! Just check our website from time to time with our great offers. Many greetingsKatrin Stegmaier and Andreas Apel Management Victor's Residenz Hotel Schloss Berg

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Guests
The guest advised that their stay was very enjoyable and everyone was very helpful. Thank you
Stayed 1 night in Sep 2022
Response from Victor's Residenz-Hotel Schloss Berg on 26 Sept,2022
Dear guests,Thank you for 100%! We are very pleased that you spent a relaxing time with us.Please be assured, we will continue to do everything possible to ensure that our hotel continues to meet the highest standards.We look forward to seeing you again soon.Your team of the Victor's Residenz-Hotel Schloss Berg

8/10 Good

Guenter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay
Stayed 4 nights in Sep 2022
Response from Victor's Residenz-Hotel Schloss Berg on 21 Sept,2022
Dear guests,Our entire team says "thank you very much" for taking the time to give our hotel such a good review after your trip home. We appreciate your positive feedback, which reflects your successful stay and would be thrilled to welcome you again soon.Kind regards,Victor's Residenz-Hotel Schloss Berg

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seamless, an overnight stay in a lovely hotel
Stayed 1 night in Aug 2022
Response from Your Team of the Victor´s Residenz Hotel Schloss B on 30 Aug,2022
Dear guest,First of all we would like to thank you for having chosen Victors Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel.Please let me also thank you for the very positive comments you gave about your stay at the Victors Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day.I look forward to welcoming you personally during your next visit to the Mosel valley.Kind regards,

10/10 Excellent

jaehee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Victor's Residenz-Hotel Schloss Berg on 24 Aug,2022
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Wir freuen uns auf einen nächsten Aufenthalt im Dreiländereck Deutschland-Frankreich-Luxemburg. Ihr Team vom Victor's Residenz-Hotel Schloss Berg

10/10 Excellent

Alexander, East Greenwich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 7 nights in May 2022
Response from Victor’s Residenz-Hotel Schloss Berg on 13 Jun,2022
Sehr geehrter Gast, Über Ihre positive Rückmeldung freuen wir uns sehr! Wir freuen, Sie bald wieder einmal im Victor’s Residenz-Hotel Schloss Berg willkommen heißen zu dürfen. Mit besten Grüßen von der Mosel Das Team des Victor’s Residenz-Hotels Schloss Berg

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was just beautiful. The room was amazing and the people where zoo super nice and friendly.
Stayed 2 nights in Nov 2021
Response from Victor’s Residenz-Hotel Schloss Berg on 18 Nov,2021
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True five star luxury
Excellent hotel, best value five star I know of. It deserves all it's stars, service is great, pool and spa area lovely rooms and facilities splendid.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Victor's a number of times, and this was the most pleasant experience my family and I have had there to date. 24 hours of great decompression with their perfect facilities and staff. Recommend it wholeheartedly. Good 90 c sauna, 8 c cold dip, excellent family pool area.
Stayed 1 night in Feb 2020
Response from Andreas Apel on 28 Feb,2020
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property could not be better. The hotel is in a beautiful, peaceful place and the Schloss and new hotel are just beautiful. The staff from the reception to the wait staff could not be better. So helpful, professional and treated us as very special guests. Facility amenities are also 5 star.
Stayed 3 nights in Nov 2019
Response from Your Team Victor´s Residenz Hotel Schloss Berg on 27 Nov,2019
Dear guest, First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. We look forward to welcoming you again during your next visit to the Mosel valley. Kind regards,

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel with beautiful views
Absolutely gorgeous hotel and wish we could've stayed longer than 1 night. we ate in their bistro restaurant which was good apart from the vegetarian curry, very bland and carb over-load ! Every member of staff at the hotel was brilliant. They greeted us with a glass of Rose wine, the best I have ever tasted which is from their region ( FYI Q Vee secco Rose) only fault mobile air-con unit in room was very noisy.
Stayed 1 night in Sep 2019
Response from Andreas Apel on 24 Sept,2019
First of all we would like to thank you for having chosen the Victor´s Residenz Hotel Schloss Berg and for having taken the time to fill out the guest questionnaire. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to Schloss Berg. Kind regards, Your Team of Victor´s Residenz Hotel Schloss Berg

10/10 Excellent

Carina Vester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Andreas Apel on 2 Sept,2019
Vielen Dank, dass Sie Gast in unserem Haus waren. Vielen Dank auch für die hervorragende Bewertung. Wir werden diese an alle Mitarbeiter weiterleiten. Auch in Zukunft freuen wir uns, Sie in unserem Haus begrüßen zu dürfen. Mit freundlichen Grüßen Das Team des Victor’s Residenz-Hotels Schloss Berg

10/10 Excellent

Marcin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for business and leisure.
Great hotel in beautiful location of Mosel river. Large free car park, good internet, comfortable rooms. 20 min drive from Luxembourg Airport and the town, good location for business. Nespresso machine in room would be nice, otherwise well equipped rooms. Quality spa area, recommend for business and holidays.
Stayed 3 nights in Jul 2019
Response from Andreas Apel on 23 Jul,2019
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Hotel is old not like picture showed on websites. I booked two rooms, located separately far away. I arrived at hotels around noon, but two rooms couldn’t not be closer.
Stayed 1 night in Jul 2019
Response from Katrin Stegmaier and Andreas Apel on 30 Jul,2019
Thank you very much for your comment. We really regret that you did not enjoy your stay with us. Each room in our hotel has a different style, this is the reason why we can not show every room on our Website. We always do our best to locate families near to each other but in case our hotel is near by fully booked it is very hard to Change any reservations. Please accept our apologize for any inconveniences. We hope that you took some good memories with you and we look forward to welcome you again, so we can convince you of our high quality standards. Best regards Katrin Stegmaier and Andreas Apel Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic rooms have no air conditioning and are not r
Very old bedding and styling in our room. No air conditioning and noisy due to wedding party. This hotel is not actually at the castle, and while it has many amenities, it was not a comfortable stay. Some more expensive rooms have updated interiors and air conditioning units. Good pool though.
Stayed 1 night in Jun 2019
Response from Katrin Stegmaier and Andreas Apel on 30 Jul,2019
Dear guest, thank you very much for taking the time to leave a comment for our hotel. Guest feedback is a valuable tool to improve our service. Our rooms are located in both buildings in our Renaissance castle or in our mediterranean villa, we always recommend to book directly with us, as our reservation team can help you to find the perfect room for your needs. We have installed air conditioning up from deluxe rooms but as our Renaissance Castle is a listed building, we are not allowed to do any constructions inside the building (air-conditioning). We hope that you took some good memories with you and we look forward to welcome you again, so we can convince you of our high quality standards. Best regards Katrin Stegmaier and Andreas Apel Hotel Management

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
There was no air condition in the room and the stay was very much unpleasant. We were moved between rooms from a moderate one to a worse one. The charge for adding A/C for one night was high. Service was good and breakfast is excellent.
Stayed 2 nights in Jun 2019
Response from Katrin Stegmaier and Andreas Apel on 30 Jul,2019
We are sorry that you were not completely satisfied with the stay in our hotel. It is of course always our goal to make every guest happy - the sadder we are, if we do not succeed. We hope that you took some good memories with you and we look forward to welcome you again, so we can convince you of our high quality standards. Best regards Katrin Stegmaier and Andreas Apel Hotel Management

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
Really nice place and the area is gorgeous. The suite was roomy, plush and with a nespresso machine. We only stayed one night, though really enjoyed the grounds and watching the sunset over the hills nearby.
Stayed 1 night in Apr 2019
Response from Andreas Apel on 17 May,2019
First of all we would like to thank you for having chosen the Victor´s Residenz Hotel Schloss Berg and for having taken the time to fill out the guest questionnaire. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to Schloss Berg. Kind regards, Your Team of Victor´s Residenz Hotel Schloss Berg

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from Andreas Apel on 1 May,2019
Vielen Dank für Ihre so herzliche Bewertung. Es ist schön zu hören, dass wir mit unserem Hotel, dem Angebot und auch unseren engagierten Mitarbeitern Ihnen einen wunderbaren Aufenthalt ermöglichen konnten. Nun wünschen wir Ihnen eine schöne Zeit und hoffen sehr, Ihre Reise führt Sie erneut in unser Haus. Mit Besten Grüßen von der Mosel, Ihr Team des Victor´s Residenz Hotel Schloss Berg

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was fantastic! They couldn’t do enough to help make your stay pleasant
Stayed 1 night in Nov 2018
Response from Andreas Apel on 12 Dec,2018
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly upscale hotel
This is an upmarket hotel well placed for the Moselle wine trail and Luxembourg. The facilities are exquisite with a nice indoor pool, an onsite spa and outstanding views across the valley. Staff are helpful and attentive.
Stayed 2 nights in Nov 2018
Response from Andreas Apel on 12 Nov,2018
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Andreas Apel on 26 Sept,2018
Über Ihre positive Rückmeldung freuen wir uns sehr! Schön, dass wir Sie mit unserem Service und unseren Leistungen überzeugen konnten. Wir würden uns freuen, Sie bald wieder einmal im Victor’s Residenz-Hotel Schloss Berg willkommen heißen zu dürfen. Mit besten Grüßen von der Mosel Das Team des Victor’s Residenz-Hotels Schloss Berg

6/10 Okay

Kenneth, Dundee

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK
Had to upgrade room to get Air Con. Restaurant on-site was ok, but only ok, however bar area and bar server were brilliant.
Stayed 1 night in Jul 2018
Response from Your Team at the Victor’s Residenz-Hotel Schloss B on 23 Aug,2018
We were very glad to have you as our guest. Thank you very much for taking your time to fill out our questionnaire. It is a great help for us to create a pleasant atmosphere for future times as well. We are thankful for all hints and pieces of advice to improve our service and quality. We were pleased about your positive assessment of our house. Best regards Your Team at the Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Your Team at Victor's Residenz-Hotel Schloss Berg on 23 Aug,2018
Thank you very much for your stay at our hotel. We are pleased to learn that you were fully satified with our services. The next time, your way is leading you to the Mosel River Valley, we would be happy to welcome you again to our hotel. Best regards, Your Team at Victor's Residenz-Hotel Schloss Berg

8/10 Good

McKinzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Retreat
Found this gem and wasn’t disappointed. I would’ve come just for the pool; the spa is icing on the cake. Splurged on a massage and facial—absolutely wonderful. Jana succeeded in making me look and feel 10 years younger. The hotel is in the country, making it a true resort in my opinion. If you seek to relax in tranquil serenity, add this place to your list. Breakfast is included, but you could be fooled into thinking it is for an extra fee—a bountiful buffet that varies daily, and your choice of tea or coffee (good coffee) brought to your table, either inside the restaurant or on the terrace. Luxembourg’s Müllerthal Trail is 40 mins drive away, and a worthwhile excursion for those looking to explore. Jogging trails surround the resort, allowing for scenic workouts, or an evening stroll. Rooms come with robes hanging in the closet, instantly setting the tone for your stay: relax and enjoy. Rating is 4/5 due to spotty free wifi (could not video chat), no bars of soap in the bathroom (only a dispenser of hand soap) and admittedly a very picky pet peeve—the bar could not make an Irish coffee, but was slightly redeemed by having Ardbeg whiskey on hand. Also, the electronic key system for the rooms will take you a few trys to figure out; hotel staff are very helpful though. An excellent getaway and a place I hope to return to!
Stayed 3 nights in Jul 2018
Response from Andreas Apel on 21 Jul,2018
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018
Response from Andreas Apel on 9 Dec,2018
Danke für Ihren Aufenthalt und die gute Bewertung. Wir freuen uns, dass Sie sich in unserem Haus wohl gefühlt haben. Gerne möchten wir Sie auch in Zukunft bei uns begrüßen. Mit freundlichen Grüßen Das Team des Victor’s Residenz-Hotels Schloss Berg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and very helpful and friendly staff
We stayed in June for 3 days as part of a short trip to the Moselle. The hotel staff were very helpful and friendly. They organised free bikes for us to cycle along the Moselle and also gave us maps and directions for walking in the vicinity of the hotel. The room was clean and very comfortable. Everything was maintained to a very high standard. Nothing was too much trouble for the staff. Real German hospitality at its best !
Stayed 3 nights in Jun 2018
Response from Andreas Apel on 30 Jun,2018
First of all we would like to thank you for having chosen the Victor´s Residenz Hotel Schloss Berg and for having taken the time to fill out the guest questionnaire. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to Schloss Berg. Kind regards,

10/10 Excellent

Simon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserved of all previous reviews! Wonderful hotel with first class service! I couldn't highly recommend this hotel enough. Exemplary in every aspect of what makes a 5 star hotel, a 5 star hotel.
Stayed 1 night in Jun 2018
Response from Andreas Apel on 30 Jun,2018
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, beautiful setting.
Lovely hotel at beautiful location. I did experience quite some noice from neighbouring room due to loud air conditioning or jacuzzi or other electronic device which prevented me from sleeping.
Stayed 1 night in Jun 2018
Response from Andreas Apel on 30 Jun,2018
First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to the Mosel valley. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg

10/10 Excellent

Michael, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of nowhere
Nice place, not many people. Pool is very small but the extra services like cleaning car windows overnight and fresh cut fruits while relaxing made this a very positive experience.
Stayed 1 night in Jun 2018
Response from Andreas Apel on 30 Jun,2018
First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to the Mosel valley. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place for relaxing.
The hotel had every amenity. Service and comfort were exceptional as was the food. Breakfast was afeast of everything imaginable. It was truly a place for relaxing and enjoying the sun and spa.
Stayed 1 night in May 2018
Response from Andreas Apel on 30 May,2018
First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to the Mosel valley. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg

6/10 Okay

Enrique S

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location; beds & pillows needs an upgrade
Response from Andreas Apel on 30 May,2018
Thank you for your positive feedback. It's a pleasure for us to share your comments with our Team. We are happy, you enjoyed your stay and hope, you will come back soon! Best regards, Your team of Victor’s Residenz-Hotel Schloss Berg

10/10 Excellent

Michael, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
only stayed for 2 nights, but had an excellent experience. Very friendly staff and everything is super clean.
Stayed 2 nights in Apr 2018
Response from Andreas Apel on 28 Apr,2018
First of all we would like to thank you for having chosen Victor´s Residenz Hotel Schloss Berg and for having taken the time to leave a comment for our hotel. Please let me also thank you for the very positive comments you gave about your stay at the Victor´s Residenz Hotel Schloss Berg, which I shared with our team. Your feedback will encourage our team members to maintain their efforts and to try to improve our quality of service every day. I look forward to welcoming you personally during your next visit to the Mosel valley. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg

10/10 Excellent

Leopold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in a castle
5 Star hotel, service and room Definitely will be back Make sure you clarify room choice in castle or hotel Overall 5 star
Stayed 1 night in Mar 2018

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome awaits
Delightful reception staff. Luxurious room - very tastefully decorated. High quality bedding, though we were a little too warm between the heavy duvet and mattress topper. Excellent, civilised breakfast in a lovely dining room. We would have taken dinner in the hotel, but not a great choice for vegetarians so had to drive to nearby Remich. Pool facilities, quiet and pleasant during our one visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Anastasia , Aussie in Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great location, good food and service. Highly recommended.
Stayed 2 nights in Nov 2017
Response from Andreas Apel, Direktion on 10 Jan,2018
Dear Guest, thank you for choosing the Victor´s Residenz Hotel Schloss Berg and for the very positive comments. We look forward to welcoming you again at our hotel. Kind regards, Your Team of Victor´s Residenz Hotel Schloss Berg

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Natalia, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars service
Most comfortable bedding I've ever experienced in a hotel. Breakfast was exceptional!
Stayed 3 nights in Sep 2017
Response from Andreas Apel on 19 Sept,2017
Dear Natalia, thank you very much for the excellent rating. We will forward your comments to all our staff. We hope to have the pleasure to welcome you back soon. Kind regards, Your Team of the Victor´s Residenz Hotel Schloss Berg.

10/10 Excellent

MARZBAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience!
A super luxurious hotel resort on the German side of the Luxembourg border, around 40 minutes drive from Luxembourg airport and downtown Luxembourg. Everything about the resort was great - service with a smile, warm people, breakfast, bar, restaurant, room decor, etc. Since it's cool most of the year, there is no air conditioning.
Stayed 2 nights in May 2017

10/10 Excellent

Lori, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice of hotel

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel of resort hotel
Marvaleous stay. Friendly staff. Attentive service. Location and hospitality outstanding . Next time, w'll stay for at least a week or more.

10/10 Excellent

Robert, Louisville Ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice however, one complaint no fan. This is Germany and very few hotels have AC even in August, but a fan in the room on a hot night would have been appreciated. With that said we want to go back the hotel is beautiful.

10/10 Excellent

Wilfried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort