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Reviews of ROOST Rittenhouse

4 out of 5
ROOST Rittenhouse
1831 Chestnut Street, Philadelphia, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 150 out of 185 reviews" "
Rating 8 - Good. 22 out of 185 reviews" "
Rating 6 - Okay. 6 out of 185 reviews" "
Rating 4 - Poor. 3 out of 185 reviews" "
Rating 2 - Terrible. 4 out of 185 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was exactly as pictured and described. Staff was friendly and helpful and happy to answer any questions. Great location.
Stayed 8 nights in Apr 2024
Response from Irena O on 24 Apr,2024
Dear Corey,We are very humbled by your review. Thank you for staying with us and hope to see you again soon!

2/10 Terrible

Jeffrey

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Austin Ginsberg on 25 Mar,2024
We're sorry to hear that you didn't have a good experience during your stay with us. We always strive to make our guests' experiences as nice as possible. We didn't receive any notes about issues or complaints during your stay - and we wish we were able to provide the level of service we're known for.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful boutique hotel in Philadelphia
A wonderful boutique hotel in a good location in Philadelphia for a great price. It is walking distance to the train, Rittenhouse Square, and Reading Market. Many eateries and stores nearby. The studio apartment I stayed in was spacious with high quality fixtures and appliances. It was quiet and cozy. The staff are all welcoming. Would stay here again!
Stayed 2 nights in Feb 2024
Response from Irena O on 28 Feb,2024
Dear Judith,Thank you so much for staying with us and providing a valuable feedback. We are happy that you enjoyed your stay and nearby attractions. There is so much more to see and do- please come back and stay with us again soon!

10/10 Excellent

Brian, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sean, the host/concierge was amazingly friendly and helpful. The accommodation was so comfortable and spacious. Would stay there again and soon!! Loved it!! Perfectly located for shopping, dining and walking.
Stayed 4 nights in Feb 2024
Response from Irena O on 23 Feb,2024
Dear Brian,Thank you for your kind words and all Team at Roost is happy that you had a great experience. Please come back and stay with us soon again!

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Irena O on 23 Feb,2024
Dear Melody,Thank you for the grand 10! We will make sure to keep up with it!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!! Love, love, love it!!!
This is a great place to stay in center city Philly. We had a wonderful time here and looking forward to booking another stay soon.
Stayed 2 nights in Jan 2024
Response from Austin on 13 Feb,2024
Crystal,Thank you so much for your review. We're happy to hear you enjoyed your time with us - and we look forward to seeing you again soon!

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Wonderful place to stay. Very tasteful modern design, very comfortable and excellent staff and location. Our favorite place to stay in Philadelphia
Stayed 2 nights in Feb 2024
Response from Austin on 13 Feb,2024
Ellen,Thank you so much for the kind words about our hotel and staff. We're happy to hear you've enjoyed your stay, and look forward to seeing you again!

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome sauce
Great place to stay.
Stayed 2 nights in Jan 2024
Response from Irena O'Sullivan on 30 Jan,2024
Dear Chanel,Thank you for choosing Roost for your lodging destination. It is a great place, because we have a great guests such as yourself!

6/10 Okay

Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, apartment is comfortable but lacks light in the living room, a chair in the sleeping room and mainly, the heater makes too much noice
Stayed 7 nights in Jan 2024
Response from Iren O'Sullivan on 26 Jan,2024
Dear Manuel,Thank you for choosing Roost for your travel destination and are saddened that did not meet your expectations. We are grateful that you brought it to our attention that we can improve upon moving forward.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Irena O'Sullivan on 26 Jan,2024
Dear Gregory,We are so happy that you enjoyed your stay with us and provided a feedback. We hope to host you at Roost Philadelphia again soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for us to stay for a long weekend - since there was a snow storm and one of us got sick during our stay (unrelated to Roost!), it was especially nice to have so much space to spread out, and to have a kitchen. Would definitely come again. (Just a note that there are many steps to get in, so could be a problem for some people who need to avoid stairs).
Stayed 3 nights in Jan 2024
Response from Irena O'Sullivan on 26 Jan,2024
Dear Elizabeth,So sorry that chilly weather in Philadelphia made you sick, but are happy that you had comfortable stay and we hope you recuperate famously. Please come back and try us in the summer, when you can enjoy all amenities Philadelphia has to offer!

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Rittenhouse
The room at Roost was fabulous. So spacious, the bedroom was quite comfortable, but having it separate from the living/kitchen was really nice, and if I was not alone, would be great with a couple or child. My only ask would be a bit better signage, the address is on the shop next door, and I arrived late so it was a bit confusing on how to get in.
Stayed 2 nights in Jan 2024
Response from ROOST Rittenhouse on 19 Jan,2024
Good Afternoon Jeff, Thank you for taking the time to share your experience of the ROOST Rittenhouse. It means the world to us to know that you truly enjoyed your stay with us. Please be assured that we appreciate all your comments and feedback. We hope to see you return soon. Warm Regards,Irena O'Sullivan

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have been staying at Roost Rittenhouse for years. This time, the apartments seemed in need of refurbishment and the attitude of desk staff seemed negative and unhelpful especially on the final morning.
Stayed 2 nights in Jan 2024
Response from Irena O on 16 Jan,2024
Dear Michael,Thank you for staying with us at Roost Rittenhouse. We at Roost pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.We are pleased to announce that property is scheduled for renovations and hoping that your next stay will be comfortable and pleasant.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ROOST Rittenhouse on 19 Jan,2024
Good Afternoon Rudolph,Thank you for the 10 of 10 review! It means the world to us that that you truly enjoyed your stay with us here at ROOST Rittenhouse. We hope to see you back soon for another great time. Warm Regards,Irena O'Sullivan

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This place is great!!
Stayed 1 night in Jan 2024
Response from ROOST Rittenhouse on 19 Jan,2024
Good Afternoon Rosa,Thank you for the 5 star review! It means the world to us to know that you truly enjoyed your stay with us. Please be assured that we will be sharing your review with our entire team! We hope to see you back soon for another great time. Warm Regards,Irena O'Sullivan

10/10 Excellent

Mike

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Irena O on 31 Dec,2023
Dear Mike,We have a great staff to accommodate a great guests! Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Irena O on 31 Dec,2023
Dear Susan,Thank you for choosing Roost Philadelphia and giving us a review. We are happy that you enjoyed the stay and hope to dee you again soon!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was the perfect size with all the amenities you could need. Staff, Lisa on the front desk in particular, were absolutely lovely and helpful.
Stayed 7 nights in Sep 2023
Response from ROOST Management on 31 Oct,2023
Thank you for your kind words, Joanna. We are delighted to hear fhat you enjoyed your stay!

10/10 Excellent

Richard

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise...apartment feel
I know the area, but wasn't aware of Roost before. It is an extended stay-style hotel, but it feels more like an apartment. We were drawn to it because it allowed pets. It exceeded our expectations and the room and bathroom were modern and well-appointed. You could stay a while, but we only needed it for the weekend. The extra bonus was LaColombe coffee beans, automatic grinder and brew options.
Stayed 2 nights in Oct 2023
Response from Seamus on 27 Oct,2023
Richard, We are thrilled to hear you discovered Roost (and love La Colombe Coffee)! We have another Roost opening in Philadelphia within months, and continue to grow into more cities each year. We look forward to welcoming you back to Roost Apartment Hotels soon. Thanks so much for your kind review and we'll see you soon!

10/10 Excellent

Florence, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Irena O on 26 Oct,2023
Dear Florence,Thank you so much for staying with us and providing your feedback. We are humbled by your response and hope to host you again in a near future!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ROOST Management on 18 Oct,2023
We are delighted to hear that you enjoyed your stay!

4/10 Poor

Duane

Stayed 1 night in Sep 2023
Response from Irena O on 26 Oct,2023
Dear Duane,We appreciate your feedback and are sorry that your stay did not meet your expectations. Please contact us directly and let us know where we fall short that we can fix that moving forward. Warm Regards

10/10 Excellent

Viola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from ROOST Management on 22 Sept,2023
Thank you, Viola! We are delighed that you enjoyed your stay!

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5+ Stars!
Fantastic location - Target and CVS just steps away. Historical places about a 20 minute walk. Close to airport too. The staff is FANTASTIC!!! I will definitely stay here again!
Stayed 2 nights in Sep 2023
Response from ROOST Management on 22 Sept,2023
Thank you, Melissa! We are delighed that you enjoyed your stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment and the staff are awesome. Outside windows could use a cleaning. The area is slowly coming along in gentrification but is still rough-ish. Rittenhouse Square is very close and it's a great park, notwithstanding the roughness north of it. There was a *expletive* screaming toddler who ran around THUMP THUMP THUMP THUMP all day and night. The walls are thin between apartments, so we could hear the wiener kid screaming constantly. Woke us up early and kept us up in the evening. Not the hotel's fault, but be aware. Overall, a very good and relaxed experience.
Stayed 2 nights in Sep 2023
Response from Irena O on 4 Sept,2023
Dear Michael,Thank you for choosing Roost as your lodging destination and taking the time to give us a review. We are happy that you enjoyed your stay and apologizing for disturbance from next door. We are thriving to make all our guests as comfortable as we can and if there is anything we can do, please let us know. Warm Regards

8/10 Good

Soraya

Stayed 1 night in Aug 2023
Response from ROOST Management on 22 Sept,2023
Thank you, Soraya. We are delighted that you enjoyed your stay!

10/10 Excellent

Patti

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Erica Stumm on 7 Aug,2023
Thanks, Patti. We're delighted to see that you enjoyed your stay!

2/10 Terrible

daniel

Stayed 1 night in Jul 2023
Response from Irena O on 4 Sept,2023
Dear Daniel,Thank you for staying with as at Roost and giving us a score. We are thriving to make our guests as comfortable as we can and if we fail- we would like to rectify the situation as soon as possible. Can you let us know why you scored as so low? If we don't know- we cannot fix it. Contact us directly and we will be glad to help!Warm Regards

10/10 Excellent

Dale

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really loved this place. The Staff was amazing and the room was perfect for what we needed. We will definitely be staying here again next time we visit.
Stayed 5 nights in Jul 2023
Response from Naomi C on 16 Jul,2023
Thank you Dale! We are thrilled you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Naidine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extraordinarily helpful, professional, and pleasant. Our room was very beautiful - and very quiet, even though we were right in the middle of the city. The only disadvantage worth mentioning is that parking was inconvenient.
Stayed 2 nights in May 2023
Response from Erica Stumm on 13 Jun,2023
Thank you for your kind words, Naidine. We are delighted to hear that you enjoyed your stay!

10/10 Excellent

ann martie

Travelled with family
Liked: Cleanliness, room comfort
Super friendly staff-thank you Sean and Lisa for being so welcoming. The apartment was perfect-quiet and super clean. Would stay again in a heartbeat!
Stayed 1 night in Apr 2023
Response from ROOST Management on 24 Apr,2023
Thank you for your kinds words. We are delighted to hear that you enjoyed your stay.

10/10 Excellent

John

Travelled with family
Liked: Amenities, property conditions & facilities
People are excellent
Response from Erica Stumm on 16 Jan,2023
Thank you for your kind words, John. We are delighted to hear that you enjoyed your stay and we hope that you choose ROOST in the future.

10/10 Excellent

Rogelio

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful apartment. Spacious and well designed in a renovated old building. Excellent location near Rittenhouse Square. Highly recommended
Stayed 3 nights in Oct 2022
Response from Erica Stumm on 6 Dec,2022
Thank you for your kind words. We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Neat place, great people, and nice surroundings.
Stayed 3 nights in Sep 2022
Response from Seamus on 19 Sept,2022
Thank you so much for your kind review Samuel! We look forward to welcoming you back soon.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A lovely property, so close to shops and dining! All the Staff were a pleasure to talk with. Would definitely stay again!
Stayed 9 nights in May 2022

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Koby

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

David J

Stayed 3 nights in Aug 2021

10/10 Excellent

mary

Stayed 8 nights in Nov 2021

10/10 Excellent

Endrit

Stayed 2 nights in Nov 2021

10/10 Excellent

sabrina

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Lovely & Caring Staff
Always love my stay at Roost Rittenhouse. The location & practicality of the rooms are well suited for my frequent trips to Philadelphia. I love seeing the same staff, Chanel & Sean, as they help warm up my trip each time I stay! Thank you for the hospitality
Stayed 3 nights in Nov 2021
Response from Erica Stumm on 23 Nov,2021
Thank you for your kind words. We are delighted to hear that you enjoyed your stay!

10/10 Excellent

Charles R

Liked: Cleanliness, room comfort
Nice digs
comfortable and convenient. Nice cozy little apartment near Rittenhouse Square.
Stayed 4 nights in Nov 2021
Response from Chris Miller on 18 Nov,2021
We are pleased that you enjoyed your stay. We look forward to your next visit!!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The employees went way over the top and way out of their way to make our stay comfortable and enjoyable. We will only stay at Roost Rittenhouse.
Stayed 2 nights in Nov 2021
Response from Chris Miller on 18 Nov,2021
We are so glad to hear our staff was able to help. Thank you for the positive feedback!!! We look forward to your next stay!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
Difficult entry steps (not handicapped or suitcase friendly). No on-site parking (nearby garage was $42/day). Friendly desk staff. Noisy A/C. Lots of street noise til 3am through closed windows. Windows were inoperable (painted and blocked in place). Window sills rotted away & some windows had gaps under, letting a few bugs in. Displeasing views. Floors were not level, seemingly sinking in places. Plenty of hot water but took awhile to get hot. Large rainfall shower head provides large coverage area but no spray pressure. Insufficient towels for a week's stay without housekeeping. No laundry detergent provided. Nice gas range. Insufficient dish-ware & cutlery (service for 4). Could have used a microwave-safe coffee mug, an oven mitt, smaller nonstick skillet, a nonstick pot, & some glass canisters for leftovers. Decorated nicely, but getting worn & scuffed up. Cloth sofa (couldn't sanitize). Comfy bed, but no top sheet. Nightstand blocked bedroom door from being opened or closed. Electrical outlets worn out (power adapters fall out). Breaker tripped when running toaster. Unencrypted WiFi; WiFi access code timed out twice prematurely; no hardwired ethernet. Non-smoking facility was great, but smokers on the front steps were not.
Stayed 5 nights in Sep 2021

10/10 Excellent

Gregory

Stayed 4 nights in Sep 2021
Response from Erica Stumm on 4 Nov,2021
Hello Gregory, we are delighted to see that you enjoyed your stay. Thank you for choosing ROOST Rittenhouse!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Our go-to spot when in Philadelphia
The ROOST is conveniently located near Rittenhouse Square and many of the finest restaurants in the city. The rooms are nicely decorated and cared for, with ample space and all the things one needs. Staff and management are friendly and able to address issues as they arise.
Stayed 3 nights in Sep 2021
Response from Christopher Thomas on 28 Sept,2021
Hello, Thank you so much for taking the time to write and share your experience with us. I am so glad you enjoyed your visit. I will share your glowing comments with all the members of my team. Thank you for staying with us and we would be thrilled to welcome you back! All the best, Christopher Thomas General Manager

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, room comfort
Will stay here again!
The staff is extremely professional and courteous, and helped us through some initial difficulties. There's a 24-hour CVS on the corner, which is a big plus.
Stayed 3 nights in Jul 2021
Response from Kate on 19 Jul,2021
Thank you for the great review! We can't wait to have you back with us again soon (with fewer speedbumps, but equally fantastic staff!)

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2021
Response from Kate on 19 Jun,2021
Thank you for the phenomenal rating! We hope to see you next time you're in Philadelphia!

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
May stay
We chose Roost as we were staying a few days and I was interested to try the apartment concept. Generally it was fine, great location and we had everything we needed. Staff were very friendly and helpful when asked. A couple of comments - it was unseasonably cold when we stayed and the unit was freezing. We weren't able to keep the AC/heating on at night because it was so loud and was located right by the bedroom so had to warm the apartment up during the day and then hope for the best. I'm not sure how this would be in winter or the height of summer. There are no curtains, just blinds and lots of windows. Also, you are provided with a dishwasher & tablets, but no dishcloth or dishwashing liquid which means you either have to buy some (which we did) or run a practically empty dishwasher. Washing machine also came without any pods or liquid. Lastly, we had an issue with our TV which required the manager to come and reset it. A few basic instructions in the room would have been helpful as we could have done this ourselves with a bit of guidance.
Stayed 6 nights in May 2021
Response from Kate on 21 Jun,2021
Thank you for this feedback! We're always looking for new ways to improve guest experience and reviews like this are a great stepping stone for us! I hope you enjoyed your stay in Philadelphia!