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Reviews of Residence Inn by Marriott Philadelphia Conshohocken

3 out of 5
Residence Inn by Marriott Philadelphia Conshohocken
191 Washington St, Conshohocken, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 992 reviews" "
Rating 8 - Good. 250 out of 992 reviews" "
Rating 6 - Okay. 117 out of 992 reviews" "
Rating 4 - Poor. 69 out of 992 reviews" "
Rating 2 - Terrible. 68 out of 992 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came from out of town. Great rooms. Great breakfast. Very clean. Easy to Uber or walk.
Stayed 1 night in May 2024

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Vianney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast each morning and friendly place to stay
Stayed 3 nights in May 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Residence Inn Conshohocken on 13 May,2024
Thank you for the 5/5 rating Karen. We appreciate you choosing to be our guest and hope to see you again in the future.Sincerely

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Residence Inn Conshohocken on 13 May,2024
Thank you ever so much Michelle. We appreciate your 5/5 review! Please visit us again in the near future.Best regards.

10/10 Excellent

Alyson

Stayed 2 nights in Apr 2024
Response from Residence Inn Conshohocken on 13 May,2024
Thank you for the 5/5 rating Alyson. The team works very hard to make a favorable impression on our guests. We appreciate your kind review.Many thanks.

8/10 Good

Mark

Business traveller
Liked: Staff & service, amenities
Great experience with the staff, especially Coutrney. The location was very convenient. - The room itself was slightly dirty, some stains on the walls, especially by the sink. A cobweb above the bed
Stayed 2 nights in Apr 2024
Response from Residence Inn Conshohocken on 21 Apr,2024
Thank you for your feedback Mark. We appreciate the kind words and apologize for the housekeeping misstep. We hope to see you again!

8/10 Good

Nareshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very enjoyable to stay in. My only hesitation is that the rooms don't feel private enough because of the room doors having large gaps on the bottom.
Stayed 2 nights in Apr 2024
Response from Residence Inn Conshohocken on 21 Apr,2024
Thank you for your positive review. We appreciate your feedback and hope you will return.

10/10 Excellent

James

Travelled with family
Liked: Amenities
Great
Stayed 2 nights in Apr 2024
Response from Residence Inn Conshohocken on 21 Apr,2024
Thank you for the 5/5 review James. You kind words are appreciated.

8/10 Good

Segundo

Stayed 2 nights in Apr 2024
Response from Residence Inn Conshohocken on 5 May,2024
Thank you for the solid review. We appreciate your kindness.Best regards.

2/10 Terrible

Joshua

Travelled with family, Travelled with family and small children
Disliked: Amenities
Not only was the room moldy and dilapidated with rotten walls around the air unit… You then had to pay an additional fee to park after you already paid an unacceptable amount for the hotel in the condition it’s in. Not to mention the horrid smell in the hallways.
Stayed 1 night in Apr 2024
Response from Residence Inn Conshohocken on 21 Apr,2024
Thank you for your review Joshua. It is disappointing to hear that your stay was not in line with our expectations. We appreciate the feedback.Best regards.

10/10 Excellent

Natasha, Bridgeport

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the hotel. Staff was very nice.
Stayed 1 night in Mar 2024
Response from Residence Inn Conshohocken on 6 Apr,2024
Thank you for the positive review Natasha. You kind words are appreciated.Sincerely.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Residence Inn Conshohocken on 6 Apr,2024
Thank you for the positive review Molly.Kind regards.

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Honestly if wasn’t that bad I enjoyed it and it was convenient
Stayed 1 night in Mar 2024
Response from Residence Inn Conshohocken on 6 Apr,2024
Thank you very much for the 5/5 review Kayla. We appreciate your kind words and hope to see you again in the future.Best regards.

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun to visit for the Conshy St Patrick’s day celebration!
Stayed 1 night in Mar 2024
Response from Residence Inn Conshohocken on 18 Mar,2024
Great to hear you had a great time.

10/10 Excellent

Peter, wall

Stayed 1 night in Mar 2024
Response from Residence Inn Conshohocken on 6 Apr,2024
We appreciate the 5/5 Peter. Thank you for taking the time to share your experience.All the best.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great room!
Stayed 2 nights in Feb 2024
Response from Residence Inn Conshohocken on 6 Mar,2024
Thank you kindly for the 5/5 rating!

4/10 Poor

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently there are rail road tracks right next to the hotel and they blare their horn every time they go by and it’s quite often. I also didn’t realize that the bathroom in the 1 bedroom suite is in the bedroom, so everyone has to come through the bedroom to go to the bathroom.
Stayed 1 night in Feb 2024
Response from Residence Inn Conshohocken on 6 Mar,2024
Thank you for your feedback. Yes, the Septa Regional Rail runs nearby allowing guest easy access into Philadelphia. We apologize that you found it disturbing.We appreciate your comments.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities
The tub drain was broken off and the toaster wouldnt stay down other than that I loved the room and luckily it was near the elevators The staff was very friendly
Stayed 2 nights in Feb 2024
Response from Residence Inn Conshohocken on 23 Feb,2024
Thank you for the 5/5 rating. We appreciate your feedback and hope you will visit us again!Kindest regards.

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, convenient, clean and easy. No housekeeping unless asked for. Need better TP!
Stayed 2 nights in Feb 2024
Response from Residence Inn Conshohocken on 23 Feb,2024
We appreciate the 5/5 rating. Thank you kindly for your feedback. Best regards.

2/10 Terrible

Melissa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checkin we couldn’t locate any staff. Once we did get checked in, we couldn’t get any blankets for our pull out couch. We also couldn’t get any creamer for our coffee or tea. Our room was supposed to have a bathtub shower combo. for the kids, we only had a shower. On our second evening we ran out of toilet paper and towels. We called to the desk three times, never replenished. We went and grabbed toilet paper and towels from the pool area. Around bedtime, our neighbors started smoking marijuana, and we went to the desk to see if the hotel would get the natter cleared up. Our room filled with smoke. The woman at reception checked us out of our room and gave us key cards to a new room on the other side of the hotel. We declined, as it was 11pm and the kids were sleeping. She told us to move or go home. It took us 90 minutes to pack and move, but at least we had toilet paper. Hotel said they would call expedia and get back to us with a partial refund, but they never did.
Stayed 2 nights in Feb 2024
Response from Residence Inn Conshohocken on 23 Feb,2024
Thank you for your feedback.

4/10 Poor

Antonio

Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Residence Inn Conshohocken on 23 Feb,2024
Thank you for your review.Best regards.

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, amenities
The curtains didn’t close all the way so light came in and the refrigerator was very noisy
Stayed 1 night in Feb 2024
Response from Residence Inn Conshohocken on 14 Feb,2024
Thank you for your feedback. We will be certain to address your concerns.Best regards.

4/10 Poor

Charles

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Residence Inn Conshohocken on 14 Feb,2024
Thank you for your review. We hope to make a more favorable impression on you in the future.Best regards.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Residence Inn Conshohocken on 14 Feb,2024
Thank you for your 4/5 rating. We appreciate it very much.Best regards.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night away
Stayed one night on a Saturday. Originally 1st room was next to very noisy couple, requested room change and they changed our room immediately to an even better room and gave us some waters and peanut chews :). Room was very clean. Got in hot tub before bed and it was relaxing. Got up and worked out in the well equipped gym followed by the hot tub and breakfast buffet. We would definitely stay again.
Stayed 1 night in Feb 2024
Response from Sade on 6 Feb,2024
Thank you for your response!

10/10 Excellent

Bishmie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how secluded and laid back the property was....also i took my wife and daughter to the waterfront behind the property to skip rocks...such a really nice time highly recommend!!
Stayed 3 nights in Jan 2024
Response from Sade on 6 Feb,2024
Thank you we hope to see you soon!!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Sade on 6 Feb,2024
Thank you for your feedback!!!

6/10 Okay

Penny

Business traveller
Liked: Cleanliness, property conditions & facilities
The night shift person who checked was just ok.!we are Marriott Members and have always found everyone pleasant. This particular young lady barely lifted her head up as we walked up to the check in desk. She never smiled, explained things in a very flat tone and was not engaging at all.
Stayed 1 night in Jan 2024
Response from Sade on 6 Feb,2024
Thank you for your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
A wonderfully homey stay
Loved the apartment feel of this place for my stay. It is amazing that it is fully furnished and stocked with cutlery, plates, microwave...all the necessities to stay long-term in comfort and without spending an arm and a leg on eating on every day. Complimentary breakfast is simple but includes the staples to start off your day right.
Stayed 3 nights in Jan 2024
Response from Sade on 6 Feb,2024
Thank you for your feedback!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This one of the nicest hotels I've stayed at. Just a weekend getaway with my two sons. We got the one bedroom suite. Very clean and lots of room. Very affordable. I'm guessing because it's off season but very nice. My only complaint is when we went to the pool and hot tub, there were just way too many people, we had to turn around and go back to our rooms. I understand it's a Saturday night and swim at your own risk but there should be a maximum number of people at a time. So we never got to experience neither which is one of the reasons I picked this hotel. I had a long week and needed that hot tub. Overall I definitely recommend this hotel and would stay here again.
Stayed 1 night in Jan 2024
Response from Residence Inn Conshohocken on 21 Jan,2024
Thank you for the great review. We appreciate your business and hope you can come back again and enjoy the pool and hot tub.Best regards,

4/10 Poor

Jennifer

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Residence Inn Conshohocken on 21 Jan,2024
Thank you for your response. We will be reaching out to you to rectify this matter.Best regards,

8/10 Good

Mike

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Waited 35 minutes for someone to show up at the desk to check me in. Not even an apology.
Stayed 2 nights in Jan 2024
Response from Residence Inn Conshohocken on 21 Jan,2024
Thank you for the 4/5 rating despite a delayed check-in. We apologize for the inconvenience and hope you will stay with us again.Best regards,

6/10 Okay

Yaisa

Stayed 1 night in Jan 2024
Response from Residence Inn Conshohocken on 21 Jan,2024
Thank you for your response. Hopefully next time we will earn a more favorable rating.Thank you for your patronage.

8/10 Good

karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good but a little disappointing.
We chose this place over others because it had a bar. However the bar does not open till Jan 8. The shower had one of the bottles broken off the wall. The fridge door was missing a handle. The pool water was cloudy and you couldn’t see 6 inches in front of you. The staff was very friendly. The building and parking set up were nice. The breakfast had a nice variety.
Stayed 3 nights in Dec 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you for your feedback. We appreciate you taking the time to share your experience.Best regards.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
The stay was great and everyone enjoyed the pool and breakfast. The only compliant I have is that our reservation was for a queen bed but the room only had a double bed.
Stayed 2 nights in Dec 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you for your feedback. We hope to see you again!Best regards.

6/10 Okay

Thomas

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Very nice hotel but already rundown, hard to find people that worked there. Room was nice and comfortable but a lot of little things - big crack in the sink, closet door broken, trim missing, stains on the walls, etc. no sheets or blankets for the pull out, hard to find anyone to get them.
Stayed 3 nights in Dec 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you for your feedback. We appreciate you pointing out some areas of opportunity for us.Best regards

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt more like having an apartment than a hotel room which was really nice. The room was great and the staff was amazing!
Stayed 2 nights in Dec 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you for the great review. We appreciate your kind words.Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and Sweet Stay
My 1 night stay was good. Although my husband and I arrived pretty late, we still manged to get some good rest, delicious free breakfast and nice customer service. We will be back.
Stayed 1 night in Dec 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you for the favorable review. We are glad to hear that you enjoyed your visit.All the best.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Residence Inn Conshohocken on 17 Dec,2023
Thank you kindly for the 5/5 rating. We appreciate your kindness and hope to see you again.Kindest regards,

10/10 Excellent

Tina

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you kindly for the 5/5 review. We greatly appreciate it!Best regards.

6/10 Okay

Kiera

Travelled with family
Liked: Cleanliness
Towel bars were broken. Asked for housekeeping 2 days and never received it. Beds were not very comfortable and there is a train at all hours that is noisy.
Stayed 3 nights in Dec 2023
Response from Residence Inn Conshohocken on 17 Dec,2023
Thank you for your feedback. We sincerely apologize for the inconvenience and will be certain to address your concerns.Best regards,

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big, comfortable room
Stayed 5 nights in Dec 2023
Response from Residence Inn Conshohocken on 7 Dec,2023
Thank you for the positive review Jon.All the best.

10/10 Excellent

Christopher

Stayed 7 nights in Nov 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you for the 5/5 review!Kindest regards.

2/10 Terrible

Ryan

Stayed 1 night in Dec 2023
Response from Residence Inn Conshohocken on 4 Jan,2024
Thank you for your review. We are sorry to see that we did not make a favorable impression.Happy holidays.

10/10 Excellent

Juanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Residence Inn Conshohocken on 7 Dec,2023
Thank you for the 10/10 review. The team works very hard and it is nice when their efforts are recognized.Best regards.

2/10 Terrible

Allegra

Travelled with partner
Disliked: Amenities
You stay above railroad tracks with trains blowing horns all evening. Worst sleep ever. Undrinkable coffee. Rusty bathroom and no consideration to discount based on sleepless nights or unsatisfactory amenities.
Stayed 2 nights in Nov 2023
Response from Residence Inn Conshohocken on 7 Dec,2023
Thank you for your feedback.

10/10 Excellent

Zade

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Residence Inn Conshohocken on 7 Dec,2023
Thank you for the 5/5 review!Kindest regards.

8/10 Good

Edwin, Darby

Stayed 1 night in Nov 2023
Response from Residence Inn Conshohocken on 17 Dec,2023
Thank you for the positive 4/5 rating. We hope upon your return we will be able to move to a 5/5 in your eyes.Best regards.

10/10 Excellent

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean efficient services including great breakfast
Stayed 2 nights in Nov 2023
Response from Residence Inn Conshohocken on 7 Dec,2023
Thank you for the wonderful review.Much appreciated.