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Reviews of Towneplace Suites by Marriott Horsham

2.5 out of 5
Towneplace Suites by Marriott Horsham
198 Precision Dr, Horsham, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 232 out of 451 reviews" "
Rating 8 - Good. 129 out of 451 reviews" "
Rating 6 - Okay. 44 out of 451 reviews" "
Rating 4 - Poor. 23 out of 451 reviews" "
Rating 2 - Terrible. 23 out of 451 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was well kept. Number of residents living there had dogs. The first floor of bee had numerous dogs barking in rooms. Parking was a little congested near the buildings. I would assume it’s due to multiple people living in one room. Other than that, the breakfast was good. The staff was friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Jennifer on 6 May,2024
Thank you for your good rating and feedback. We hope you choose to stay with us again when your travels bring you near our area!

10/10 Excellent

Katie

Liked: Cleanliness, staff & service
Other than minor maintenance issue everything was good
Stayed 1 night in Apr 2024
Response from Jennifer on 6 May,2024
Thank you for the good rating. We hope you choose to stay with us again when your travels bring you near our area again.

4/10 Poor

Jerome, Odenton

Liked: Staff & service
Disliked: Property conditions & facilities
Did not like being billed for parking. Its bad enough that room rates are going higher and higher, now you want to charge for the parking space. sad sad sad
Stayed 1 night in Mar 2024
Response from Jennifer on 6 May,2024
Thank you for your feedback, just as other properties in the Horsham area the parking fee was implemented in January. I apologize we did not share this information with you during your check in. We hope you choose to stay with us again when your travels bring you near our area.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 2 nights in Mar 2024
Response from Christine on 8 Apr,2024
Thank you Douglas for your positive review. We hope you decide to stay with us when you are back in the area.

4/10 Poor

David

Business traveller
Disliked: Staff & service, amenities
Weird brown stain on the curtains
Stayed 1 night in Jan 2024

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and clean. The breakfast was a disappointment because there wasn't much of a selection. Our family stayed in 2 rooms and both rooms had TV problems. The nighttime staff couldn't fix the TV issues.
Stayed 3 nights in Jan 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Very accommodating to an early check in. Very accommodating of a reservation change because of a storm coming in. Everything was clean, staff was nice.
Stayed 2 nights in Jan 2024

4/10 Poor

Rajasekhar

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

EVERTON

Travelled with family
Disliked: Cleanliness
My room has a strong smell of cigarettes, I tried to change rooms. There were no two-bedroom apartments available.
Stayed 1 night in Jan 2024

2/10 Terrible

T

Stayed 1 night in Jan 2024
Response from Jennifer on 19 Feb,2024
Thank you for your honest rating. We apologize we fell short throughout your stay. We hope you choose to stay with us again when your travels bring you near our area again to better improve your stay.

10/10 Excellent

Annamarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean
Stayed 5 nights in Dec 2023
Response from Jennifer on 19 Feb,2024
Thank you for the good rating and positive feedback. We hope you choose to stay with us again when your travels bring you back to our area!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t retur
The hotel is tired and worn. Bedding didn't stay on the bed while we slept. Uncomfortable and lumpy bed. Would not return.
Stayed 1 night in Dec 2023
Response from Jennifer on 9 Jan,2024
We apologize the bed impacted your stay. I've gone ahead and shared this information with management. We hope you choose to stay with us again when your travels bring you near our area again and to make up for your unhappy stay.

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service, amenities
Maid never came in 4 days. NEVER. NOT ONCE. LOYAL MARRIOTT CUSTOMER. Never have had a bad experience. Rooms always clean. Awesome customer service. Never a billing issue.. This Towne place Suites wasn't originally a Marriott property and it showed but you shouldn't be able to tell.
Response from Jennifer on 19 Feb,2024
Hello and thank you for your feedback. Our housekeeping policy is that our housekeepers are to not enter a guests room unless it is upon request, we apologize for falling short in sharing this information. We hope you choose to stay with us again when your travels bring you near our area again to better improve your stay.

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Dec 2023
Response from Jennifer on 9 Jan,2024
Thank you for the positive feedback and good rating. We hope you choose to stay with us again when your travels bring you near our area again!

10/10 Excellent

Markaze

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Jennifer on 9 Jan,2024
Thank you for the high rating and positive feedback. We hope you choose to stay with us again when your travels bring you near our area again!

10/10 Excellent

Michael John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best part is the kitchen! You can cook, they have pots and pans and cutlery.
Stayed 1 night in Dec 2023
Response from Jennifer on 9 Jan,2024
Thank you for the good rating and positive feedback. We hope you choose to stay with us again when your travels bring you near our area again!

6/10 Okay

Billie

No alarm clock in room, coffee should be in the breakfast room, breakfast sandwich should stay wrapped
Stayed 4 nights in Nov 2023
Response from Jennifer on 28 Nov,2023
We apologize for failing to meet your expectations. We will forward this to corporate for consideration. We hope you choose to stay with again when your travels bring you back to our area.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Nov 2023
Response from Jennifer on 28 Nov,2023
Thank you for the good rating. We hope you choose to stay with us again when your travels bring you back to our area.

10/10 Excellent

Angel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 4 nights in Nov 2023
Response from Jennifer on 28 Nov,2023
Thank you for the positive feedback and good rating. We hope you choose to stay with us again when your travels bring you back to our area.

10/10 Excellent

cecile

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative was the pull out futon. Very uncomfortable. My adult daughter shared a room with us and couldn't sleep all night. The futon was hard as a rock and only 1 sheet , 1 pillow and a scratchy blanket provided. We checked in late so didn't bother to get better linens from front desk. We would have tried had we known it would so negatively affect her sleep. Everything else was very good.
Stayed 1 night in Nov 2023
Response from Jennifer on 26 Nov,2023
Thank you for the high rating. We apologize the sofa bed made an impact on your stay. We will forward this to our corporate office for consideration. We hope you choose to stay with us again when your travels bring you near our area again. We will do our utmost to accommodate your stay and make sure it is comfortable for everyone.

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jennifer on 19 Nov,2023
Thank you for your rating. We hope you choose to stay with us again when your travels bring you near our area again!

10/10 Excellent

Ruth

Very Nice Place😃
Very nice and comfortable place. I will be returning soon!
Stayed 5 nights in Nov 2023
Response from Jennifer on 9 Nov,2023
Thank you for the positive feedback! We hope you choose to stay with us again when your travels bring you near our area !

10/10 Excellent

Trundy

Stayed 2 nights in Nov 2023
Response from Jennifer on 9 Nov,2023
Thank you for the high rating. We hope you choose to stay with us again when your travels bring you near our area!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jennifer on 5 Nov,2023
Thank you for the high rating. We hope you choose to stay with us again when your travels bring you near our area!

6/10 Okay

Zabir

Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were super nice.
Stayed 8 nights in Oct 2023
Response from Jennifer on 2 Nov,2023
Thank you for the positive feedback. We hope you choose to stay with us again when your travels bring you near our area again!

6/10 Okay

Shante, Camden

Travelled with family
Liked: Staff & service
Shower ceiling leaked & was moldy.
Stayed 2 nights in Oct 2023
Response from Jennifer on 30 Oct,2023
We appreciate your feedback and apologize for the inconvenience. Management and maintenance have been notified of the issue to prevent issues like this from happening again. We hope you choose to stay with us again when your travels bring you near our area!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, room comfort
Served it’s purpose, expected more for the money.
Had a 2 bedroom suite with kitchen. Furniture outdated, 1 bathroom with 2 doors, a very tight fit. My mother was claustrophobic. Daily breakfast had warmed up individual quiche and breakfast sandwiches. Not bad.
Stayed 2 nights in Oct 2023
Response from Jennifer on 26 Oct,2023
Thank you for your feedback, we apologize for any inconvenience the layout of the bathroom had caused. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Jennifer on 22 Oct,2023
Thank you for the high rating. We hope you choose to stay with us again when your travels bring you to our area!

10/10 Excellent

Michelle

Stayed 1 night in Sep 2023
Response from Jennifer on 5 Nov,2023
Thank you for the good rating. We hope you choose to stay with us again when your travels bring you near our area again!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very quiet at night rooms well maintained. Breakfast in the morning is a nice option
Stayed 7 nights in Oct 2023
Response from Jennifer on 15 Oct,2023
Thank you for the good review! We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

Donna

Stayed 14 nights in Sep 2023
Response from Jennifer on 4 Nov,2023
Thank you for the high rating. We hope you choose to stay with us again when your travels bring you near our area again!

8/10 Good

Norbert

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Fair compromise
Overall experience 6/10
Stayed 10 nights in Sep 2023
Response from Jennifer on 12 Oct,2023
Thank you for your feedback. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Sep 2023
Response from Jennifer on 8 Oct,2023
Thank you for the positive feedback. We hope you choose to stay with us again when your travels bring you back to our area!

8/10 Good

Peter Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Sep 2023
Response from Jennifer on 8 Oct,2023
Thank you for the positive feedback. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

Phuong

Travelled with family
Liked: Cleanliness, staff & service
Nice location
Stayed 2 nights in Sep 2023
Response from Jennifer on 8 Oct,2023
Thank you for the positive feedback. We hope you choose to stay with us again when your travels bring you back to our area!

6/10 Okay

Todd

The room had a slight odor when we first arrived but overall the room was clean and nice. When i had to use the toilet at 3:00 am, it did not flush and almost overflowed. I went downstairs at 6:00 am to report the issue, i was told that it could not be repaired until at least 8 or 9 am. I asked if there was a plunger but none was found so i drove to Walmart to purchase one. It did not resolve the issue. My fiancée and i had to use the toilet near the front desk. Unacceptable! Perhaps the odor we observed was that the toilet that was thought to be repaired was not. It was noted that there were metal scratch marks at the bottom of the bowl.
Stayed 1 night in Sep 2023
Response from Jennifer on 13 Oct,2023
I apologize for the inconvenience you experienced during your stay. I understand your frustration and it is unacceptable that you had to go to Walmart yourself for a plunger. I have contacted maintenance and management to ensure the proper guidelines are in place to ensure similar situations do occur again in the future. We hope you choose to stay with us again when your travels bring you back to our area.

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer on 8 Oct,2023
Thank you for the good rating, we hope you choose to stay with us again when your travels bring you back to our area!

8/10 Good

Barbara

Travelled with family
Staff was great.
Stayed 2 nights in Sep 2023
Response from Jennifer on 28 Oct,2023
Thank you for the positive review. We hope you choose to stay with us again when your travels bring you near our area!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Thumbs Up
Clean, comfortable and quiet
Stayed 2 nights in Sep 2023
Response from Jennifer on 25 Sept,2023
Thank you for the positive feedback and good rating. We hope you choose to stay with us again when your travels bring you back to our area!

8/10 Good

Charles, Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jennifer on 24 Sept,2023
Thank you for th4 4/5 rating. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

Alison

Stayed 4 nights in Sep 2023
Response from Jennifer on 21 Sept,2023
Thank you for the good rating. We hope you choose to stay with us again when your travels bring you back to our area!

8/10 Good

mark

Liked: Cleanliness, staff & service, room comfort
Dormitory Upgrade
Well worn accomodations, but clean and comfortable room. Not much to do in the adjacent neighborhood Easy parking Marginal breakfast
Stayed 1 night in Sep 2023
Response from Jennifer on 11 Sept,2023
Thank you for the 8/10 rating. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around stay.
Response from Jennifer on 8 Sept,2023
Thank you for the review. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

James, toms river

Stayed 1 night in Aug 2023
Response from Jennifer on 11 Sept,2023
Thank you for the good rating. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family reunion
Stayed 2 nights in Aug 2023
Response from Jennifer on 21 Aug,2023
Thank you for the high rating, we hope you choose to stay with us when your travels bring you back to our area!

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Jul 2023
Response from Jennifer on 27 Jul,2023
Thank you for the 4/5 rating. We hope you choose to stay with us again when your travels bring you back to our area!

10/10 Excellent

John R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice, clean, and comfortable. The staff was friendly, and helpful. The breakfast was just ok, but good enough.
Stayed 3 nights in Jul 2023
Response from Jennifer on 25 Jul,2023
Thank you for the good rating and staying with us. We hope you choose to stay with us again when your travels bring you back to our area!

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jennifer on 25 Jul,2023
Thank you for the 4/5 review. We hope you choose to stay with us again when your travels bring you back to our area!

6/10 Okay

carla, Fairfax

Stayed 3 nights in Jul 2023
Response from Jennifer on 8 Aug,2023
Thank you for your review. We hope you choose to stay with us again when your travels bring you back to our area.