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Reviews of Grand Elevation Hotel

3.5 out of 5
Grand Elevation Hotel
House #G6,7,8 Sothearos, Tonle Bassak Chamkamorn, Phnom Penh, Kandal

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 64 reviews" "
Rating 8 - Good. 30 out of 64 reviews" "
Rating 6 - Okay. 17 out of 64 reviews" "
Rating 4 - Poor. 3 out of 64 reviews" "
Rating 2 - Terrible. 4 out of 64 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Alan

6/10 Okay

chansophan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When we arrived it was good but the morning there was not even enough food for my group of people. I paid extra money for breakfast but when we got there at 7:30 a few people got food and some didn’t due to no more food left. Later on that day we had some confusion about our keys so we ask them to unlock our doors until we can figure out if we had mistakenly left the keys in the room and the staff automatically as us to pay extra for a key. The following day some of our group was asked if we paid for breakfast not in such a nicely manner. There’s a female staff that just stands there not saying hi nor even help when we go down for breakfast no use of having someone without any people skills. We stayed there for a few days and booked 3 rooms I wouldn’t recommend this place to anyone else.
Stayed 3 nights in Nov 2023
Response from Saoly on 13 Dec,2023
Dear Guest, Thank you for selecting to stay at Grand Elevation Hotel and sharing your review on your recent stay. We would like to take this opportunity to apologize for the inconvenience this has created during your stay. Our team will turn your comments into actions for improvement of our service and will of course provide more training to our staff on the hospitality. We value all the fact comments which allow us to make things better for our perspective guests. Anyway, thank you so much for your time and effort to share your comments. Best regards,Mr.Leam Saoly

8/10 Good

michael

Stayed 1 night in Jun 2023

8/10 Good

augustine

Stayed 1 night in May 2023

10/10 Excellent

Elijah James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Staff.
The staff at this hotel are some of the kindest individuals I’ve met in the industry. Breakfast is buffet style and has a good variety of options. One of the best mattresses I’ve slept on in SE Asia.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very old building but cozy Just not into rooms without window felt trapped Friendly staff Breakfast was cold but was a ok buffet Needed something printed out and they were very kind to help me out They is major construction happening behind the hotel so it can be a little noisy at times Overall desert place for the price I paid
Stayed 4 nights in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The reason I chose this hotel was because it was pet friendly. But the area under the bed where pet tends to get in was not cleaned at all and very dirty. If the facility is “pet friendly”, they should improve cleanliness. I also got rash all over my leg because of bedbug. I don’t recommend this place..
Stayed 3 nights in Mar 2022

2/10 Terrible

Phan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller room than I thought 😁 the beds were very comfortable, the shower was unexpectedly small next to the toilet 😁 I had a great time. Thanks for a positive experience in Phnom Penh
Stayed 2 nights in Dec 2021

6/10 Okay

Samuel

Travelled with partner
Liked: Staff & service, amenities
I liked the room itself, it had a nice preview on the beds. I didn’t like the rooms bathroom door was squeaky and hard to close, and there was a moldy smell.
Stayed 2 nights in Dec 2021

2/10 Terrible

Derrick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Most hotels in Phnom Penh are dusty and this one is no different. Service are always average or above Average but it never clean to your standards
Stayed 1 night in Mar 2020
Response from Saoly on 10 Mar,2020
Dear Derrick, I am sorry to hear about your unpleasant experience during your stay with our hotel. I do not want to give ourselves any excuses, the point is, you did not enjoy your stay and that means we had failed. All our guests are important to us and we extend our sincere apologies if you felt a lack of warmth in our hospitality. As we continually endear you to deliver the best-personalized service that all our valued guests deserve, your feedback helps us make the necessary improvements. Whilst you have indicated otherwise if you should visit Phnom Penh again, please allow us the privilege to take care of you, we hope we could be given the opportunity to make up for all the unpleasantness you had experienced during your stay with us. Best regards, Mr.Leam Saoly Operation Manager

6/10 Okay

michael

Liked: Staff & service, property conditions & facilities, room comfort
Staff friendly enough but I wouldn't stay again.
Booked a delux room but was given a standard windowless room instead and told no delux rooms left. walls were dirty and our door key appeared to open every door - as I found out when I accidentally went to the wrong floor. They changed us to the delux the day after, no refund for the difference, the other room was nicer but the Friday night rave went on till gone 4am.
Stayed 3 nights in Feb 2020
Response from Saoly on 19 Feb,2020
Dear Value Guest, Thank you for your feedback. I was disappointed to read that you did not have a pleasant stay experience and can assure you I will be personally investigating the matter. I know you're booked a deluxe room but we are really sorry about this room type we don' t have deluxe room type, please check again with your booking in expended. Anyway, thank you so much for your time and effort to share your comments. Best regards, Mr.Leam Saoly Operation Manager

10/10 Excellent

augustine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ou can leave luggage while touring-Free
This is a quaint little hotel not quite centre of the city service is beautiful staff non intrusive rooms small but adequate no street noise It’s near a big shopping centre Eon and a thriving food market dentist ( I had a tooth problem) Main thing is it’s got reasonable rates. I booked for 6 nights ended up staying 11 Left Luggage NOW THIS Is Important. Should you wish to travel around Cambodia or elsewhere don’t matter. These guys would allow you to leave you luggage for as long as it takes for FREE. I am in Malaysia at the moment my 20 kg are still there. This is not advertised but ask and you shall receive. MOSQUITOES Cambodia is mosquito country. These guys have long corridors and burn citronella oil at each end. A similar contraption is also in your room . I think I gad 1 mossie bit while I stayed there and I am not sure it was not from waiting gor street food one evening Breakfast Simple maths says buy your room with breakfast with booking you are buying breakfast at $1.09 for all the beans eggs rice French fries coffee orange drink stir fry salad fruit salad( did I say coffee) you can eat drink Had my breakfast at 9.30 am finished at 10.30 (was on holiday for goodness sake I can afford to take my time) and this carried me till dinner Been to Phnom Penh 10 times this is the first time I found such an agreeable hotel. I am Australian we are not known for tipping. I did tip here at check out
Stayed 6 nights in Feb 2020
Response from Saoly on 19 Feb,2020
Dear Value Guest, I would like to thank you for this great review about your recent stay at our Relaxing Hotel in Phnom Penh. We are really happy that you took the time to comment on your experience at Grand Elevation Hotel The support of our guests is extremely rewarding for our team and we really appreciate your compliments about the attentions you received from our team. The satisfaction of our guests is our priority and we are delighted to have exceeded your expectations. Hoping to have the pleasure of welcoming you back soon to your Phnom Penh Hotel. We are truly sorry for the disturbance caused by breakfast. Phnom Penh is a little city but booming in terms of building development now. Construction is entering the last stage so some areas there are many mosquitos and we are really sorry again for this problem. Warm regards, Mr.Leam Saoly Operation Manager

8/10 Good

agha owais

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
2 Star Hotel on reasonable price
Good hotel according to its price but it is totally out dated very old style hotel it is 2 star hotel the doors and the overall equipment is out dated, their Breakfast is good
Stayed 1 night in Feb 2020
Response from Saoly on 17 Feb,2020
Dear Value Guest, Thank so much for your stay at Grand Elevation Hotel and taken your time to share your feedback and we are really happy to hear you liked our hotel and our breakfast. We take all complaints seriously, and I want to assure you that we have procedures and standards in place to ensure the comfort and safety of all of our guests. We wish you a pleasant day ahead and look forward to welcoming you back soon. Thank you once again for reaching out. Best Regards, Mr.Leam Saoly Operation Manager

2/10 Terrible

Ricaredo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Saoly on 13 Jan,2020
Dear Value Guest, Thank you for choosing to stay at Grand Elevation Hotel. I personally would like to apologize for the aspects of your experience that fell short of expectations for our hotel. We definitely knew how you felt. Our team will turn your comments into actions for the improvement of our hotel. Best regards, Mr. Leam Saoly Operation Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Saoly on 25 Dec,2019
Dear Value Guest, Thank you for taking the time to leave us such a beautiful review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about your enjoy at our hotel. I will be very happy to share your comments with our team. Thank you so much for staying at Grand Elevation Hotel and we look forward to your next stay. With much appreciation, Mr. Leam Saoly Operation Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is nice and affordable. However, it was disappointing to see that the housekeeping staff went through my belongings and took a few small items during my stay.
Stayed 8 nights in Nov 2019
Response from Saoly on 11 Dec,2019
Dear Value Guest, Thank you for your recent stay with us and for taking the time to share your feedback. First and foremost we are very sorry that we didn't meet your expectations and for the unhappiness, you experience in our hotel. We take all complaints seriously, and I want to assure you that we have procedures and standards in place to ensure the comfort and safety of all of our guests. We will check our housekeeping team about made you disappoint and training our staff more. We are really sorry to make you unhappy during your stay at our hotel. We wish you a pleasant day ahead and look forward to welcoming you back soon. Thank you once again for reaching out. Best Regards, Mr.Leam Saoly Operation Manager

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Leam Saoly on 17 Sept,2019
Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room for you. Thank you for staying at Grand Elevation Hotel and we hope that you will consider us for your next trip! Sincerely Mr.Leam Saoly Operation Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Leam Saoly on 15 Sept,2019
Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room for you. Thank you for staying at Grand Elevation Hotel and we hope that you will consider us for your next trip! Sincerely Mr.Leam Saoly Operation Manager

6/10 Okay

Oliver

Liked: Staff & service
Expected more.. But liveable
Entering the hotel is very nice, they have plenty of seating inside and a couple of seats outside.. It all looks quite nice. The room on the other hand was less than impressive.. Very small, no window so no natural light, bathroom and toilet down the hall and shared (I don't think the hotel description made this clear), dead cockroach on the floor, very loud in the morning. Glad I only booked one night and It was pretty cheap, so can't be too disappointed
Stayed 1 night in Aug 2019
Response from Leam Saoly on 4 Sept,2019
Dear Value Guest Thank you for sharing your feedback regarding your stay! I am glad that we were able accommodate a room for you. Also, thank you for the kind words regarding you like our interior design. We take all complains seriously, and I want to assure you that we have procedures and standards in place to ensure the comfort and safety of all of our guest. We sincerely apologize for not meeting your expectation during your stay. About room, Our housekeeping team will do more visual inspection of all the room to make sure all our rooms are neat and clean before they used. Thank you for staying at Home Chic Hotel and we hope that you will consider us for your next trip. Sincerely Mr. Leam Saoly Operation Manager

8/10 Good

Kimmie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not bad for the price
Other than our first day the room not being ready when we got there the rest of the time we had an enjoyable stay. Our first day we didn’t get into our room till almost 9pm because they were cleaning it. The room was good but the daily housekeeping services weren’t great however everyone was very friendly. Didn’t care for the security guards some were extremely pushy wanting to help and then saying oh you didn’t give me any money for helping you. Felt uncomfortable around one of them but the desk clerks were very nice.
Stayed 11 nights in Aug 2019
Response from Soaly on 24 Aug,2019
Dear Value Guest Thank you so much for your spending time for write your reviews,we apologize to you for unhappy and I will check and fix with team again about somethings wrong. Best regards, Mr.Leam Saoly Hotel Suopervisor

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Mr. Leam Saoly on 19 Jul,2019
Dear Value Guest Thank you so much talking time review our property, We are so glade to hear that you enjoyed your stay at our hotel and we are thrilled that we were able to exceed your expectations. We looking forward to welcome you back to our hotel in the future. Sincerely, Mr Leam Saoly Operation Manager.

8/10 Good

Brandon, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite centrally located along one of the main roads in Phnom Penh. Ample transportation options available. Room was clean and hotel appears to be well-maintained. Try not to order anything from room service though...
Stayed 2 nights in Jun 2019
Response from Management team on 7 Jul,2019
Dear valued customer, Thank for your time to review our hotel. We hope to service you again in the near future. Kind Regards, Management team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like - It is cheap and located within walking distance of casino and pubs. Dislike - Booking time the photos of the room on Expedia is of the wrong room type.
Stayed 1 night in Jun 2019
Response from Management team on 7 Jul,2019
Dear valued guest, Thank for staying with us and share us a good comment. We hope to see you again in the near future. Best Regards, Management team

6/10 Okay

wong chee

Liked: Staff & service
This is a hotel for shop-o-holic and Naga-holic.
I would rate this place the most is 3.5, definately not 4.0 or above.The cable TV was not OK.
Stayed 2 nights in May 2019
Response from Nimol Tha on 20 May,2019
Dear guest, Thank for your time to write us a good review. We will observe to make sure all small detail our guest need is fix. Management and team are looking forward to see you again in the near future. Kind Regards, Management team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff's was all very nice and accommodating. The room was nice and cold.
Stayed 2 nights in Apr 2019
Response from Snowy on 8 May,2019
Dear guest, Thank for staying with and share a review. We wish to see you again. Kind Regards, Management team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Snowy on 8 May,2019
Dear guest, Thank so much for staying with us. We wish to see you again. Have a good day! Kind Regards, Management team

8/10 Good

Azlan, Malaysia

Business traveller, Travelled with group
Liked: Cleanliness, amenities
I stayed in this hotel for 3 nights, in a 3-person room What I like: 1) cheap price of the accommodation 2) buffet breakfast is pretty cheap if pre-booked with room 3) easy and fast check-in, and also check-out 4) not so crowded hotel 5) elevator is working fine (even though a bit slow and only one is available) 6) non-smoking room 7) drinking water is available free flow in the lobby 8) A waiter who can let us know which food is halal during the buffet breakfast 9) Iron is available (you just have to ask from the front desk) 10) Wi-fi usable in the room (although sometimes fails us) 11) descent toilet and bathroom + toiletries 12) over 60 TV Channels in the room (although most of them are not in English) 13) Three pair of slippers in the room, which is actually a pair of slippers and can be brought down to breakfast and sightseeing What I don't like: 1) We ordered for a room with 3 single bed, but end up getting a room with a single bed and a queen bed (totally unacceptable for 3 traveling men). When the porter sends us to our room, we are totally surprised. So the porter made a call to the front desk and tells us the next day we can change, that day is already full. The next day we came, they said they already gave us a 3-person room, what else do we want? Pfft, unfulfilled promise! 2) echoing corridor 3) losing a toothpaste on the second day. We assume it is unintentionally thrown away during room service. Nevertheless, we still don't like it, so it goes in the list
Stayed 3 nights in Feb 2019

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Good place for the money
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel but many rooms without Windows
Stayed 1 night in Feb 2019

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Comfortable Stay...."
It's good to be back again at the Grand Elevation Hotel. Service was great and the Room was comfortable. Will definitely come back again when I'm in Phnom Penh. Cambodia
Stayed 4 nights in Feb 2019
Response from Snowy on 10 Feb,2019
Dear Valued Guest, We appreciated your review of your stay in our Historical building, Grand Elevation Hotel in Phnom Penh. Thank you very much for taking some of your precious time to write it. Of course, I wouldn't say I'm not honored by your kind words about us, but above all, your comments about our Team being very friendly and extremely helpful are the most important to my eyes. We are all very lucky to work all together everyday, we love it and we want to share it with you, all of you! I hope to see you again soon in Grand Elevation Hotel. Warm regards, Management team

8/10 Good

Katie

Liked: Cleanliness, staff & service
Good budget option
The location of the hotel is good, 5 minutes to aeon mall and about the 5-10 minute walk the other direction to the royal palace or riverside. As a budget option this hotel is fine. Budget room although a bit small it is clean with a private bathroom and a simple breakfast included in the price
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good and bad location
This hotel is very close to many things. It's in walking distance of the palace, Wat Botum Independent monument, street food park and Aeon Mall. However our room didn't look like the photos and was right at the front of the hotel, above the salon which meant hearing them open and close loudly each day (it sounds like thunder). The street itself is quite busy so there is a lot of noise. Get a room 3rd floor or higher. Breakfast is pretty good.
Stayed 3 nights in Jan 2019
Response from Snowy on 5 Feb,2019
Dear valued guest, Thank you very much for taking some of your precious time to write it. We are apologize of the noise we will observe and fix as soon as we can. I hope to see both of you again soon in Grand Elevation Hotel. Warm regards, Snowy and Her team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended and helpful staff
Very accommodating and helpful staff. Air conditioning worked well and wifi did too (although the signal would get weak late at night when everyone is back in their room). Breakfast buffet is pretty good and includes fruit, coffee, and orange juice. Tuk tuk ride through grab are cheap and within walking distance of Aeon mall (if you need to use credit card or exchange money). #ExclusiveTrail recommends
Stayed 1 night in Jan 2019
Response from Snowy on 5 Feb,2019
Dear Valued Guest, We appreciated your review of your stay in our Historical building, Grand Elevation Hotel in Phnom Penh. Thank you very much for taking some of your precious time to write it. Of course, I wouldn't say I'm not honored by your kind words about us, but above all, your comments about our Team being very friendly and extremely helpful are the most important to my eyes. We are all very lucky to work all together everyday, we love it and we want to share it with you, all of you! I hope to see both of you again soon in Grand Elevation Hotel. Warm regards, Snowy and Her team

8/10 Good

Ishak, kajang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Snowy on 23 Jan,2019
Dear guest, Thanks you very much for your kind review. We are looking forward to see you again soon. Kind Regards, Snowy

8/10 Good

EMMA

Liked: Staff & service, property conditions & facilities, room comfort
It was good but would be better if the room is serviced every day.
Stayed 5 nights in Nov 2018
Response from Adore on 18 Feb,2019
Dear Mr. Emma Greeting from Grand Elevation Hotel Behalf of Grand Elevation families we would like to say thank you so much to choose to stayed at Grand Elevation Hotel during you visited in Phnom Penh We highly appreciated to know that you had enjoyed your stay here and the management and staff are looking forward to welcoming you back again in near the future. With our care and loved. Sincerely, Long Panha (Mr.) Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2018
Response from Snowy on 18 Oct,2018
Dear valued guest, Thanks for staying with Grand Elevation Hotel and share us your experience. We are looking forward to see and serve you again. Kind Regards, Snowy

6/10 Okay

MIWA

Stayed 2 nights in Dec 2023

4/10 Poor

SEUNGSIK

Travelled with group
Disliked: Property conditions & facilities
예약당시 인터넷상 느낌이 와르르 무너졌음 실제 룸이 3층인데도 밖이 안보이는 등 어두워 별로였음
Stayed 2 nights in Jul 2023
Response from Saoly on 24 Aug,2023
Dear Guest, I am sorry to hear about your unpleasant experience during your stay with our hotel. I do not want to give ourselves any excuses; the point is, you did not enjoy your stay and that means we had failed. All our guests are important to us and we extend our sincere apologies if you felt a lack of warmth in our hospitality. As we continually endeavour to deliver the best personalized service that all our valued guests deserve, your feedback helps us make the necessary improvements. Whilst you have indicated otherwise, if you should visit Phnom Penh again, please allow us the privilege to take care of you, we hope we could be given the opportunity to make up for all the unpleasantness you had experienced during your stay with us. Best regards,Mr.Leam Saoly

2/10 Terrible

YUN Ju

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023

6/10 Okay

byungjoon

Disliked: Cleanliness, staff & service
기본적인 숙소
기본적인 저렴한 숙소임 .방문은 잘 닫히지 않으며 화장실은 공용입니다.방음은 거의 되지 않고 티브이도 깨끗하게 나오지 않읍니다
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

普通
価格相応。大通りに面しているので車のピックアップはしやすい。
Stayed 1 night in Feb 2020
Response from Saoly on 28 Mar,2020
Dear Value Guest, Thank you so much for your kind review. We really appreciate you taking the time out to share your experience with us. I am very pleased to hear that you like our service and was a pleasant stay. We count ourselves lucky for customers like you. We look forward to working with you again in the future. Best regards, Mr.Leam Saoly Operation Manager

6/10 Okay

Nicolai

Travelled with group
Disliked: Staff & service
Fint hvis det kun er en eller to overnatninger
Stedet var fint placeret. Morgenmadek var lidt kedelig og smattet. Vaskeservice kan ikke anbefales. Stedet er MEGET lydt, hvilket er meget furstrerrende når folk kommer trampene hjem hver nat mellen 2 og 4.
Stayed 7 nights in Feb 2020
Response from Saoly on 7 Mar,2020
Dear Value Guest, Thank you for your feedback. I was disappointed to read that you did not have a pleasant hotel experience and we would like to say sorry to make you unhappy during stay at our hotel. According to you say don't like our breakfast but we don't know why because we got a lot of feedback from our guests always like our breakfast. Sorry about noisy a bit at night because we have some guests check in at night on the sometimes. We wish you a pleasant day ahead and look forward to welcoming you back soon. Best regards, Mr.Leam Saoly Operation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
朝食ブッフェが良かった。
Stayed 2 nights in Feb 2020
Response from Saoly on 10 Feb,2020
Dear Value Guest, We really appreciate your feedback regarding you like our breakfast. I am glad that we were able to accommodate a room for you. Thank you for staying at Grand Elevation Hotel and we hope that you will consider us for your next trip! Best regards, Mr.Leam Saoly Operation Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione molto buona per esplorare la città. Personale gentilissimo e disponibile per soddisfare le nostre richieste. Colazione ampia e buona anche per gli standard occidentali (ottimo cappuccino). Camera piccola ma accogliente e bagno sufficientemente spazioso. Sicuramente consigliato!
Stayed 1 night in Jan 2020
Response from Saoly on 9 Jan,2020
Dear Value Guest, Thank you for choosing our hotel, and for taking the time to write a good review. We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Mr. Leam Saoly Operation Manager

10/10 Excellent

akkiy, Osaka,Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地場所*大きな通り沿いにあって分かりやすい。 フロント*清潔で居心地が良い。 受付*堪能な英語と日本語にも柔軟。 ベッドや部屋*特に問題もない。 その他*持ち運び用のお水を汲める。 等
Stayed 1 night in Dec 2019
Response from Saoly on 24 Jan,2020
Dear Value Guest, Thank you so much for your kind review. We really appreciate you taking the time out to share your experience with us. I am very pleased to hear that you like our service and was a pleasant stay. We count ourselves lucky for customers like you. We look forward to working with you again in the future. I will be very happy to share your comments with our team. Thank you so much for staying at the Grand Elevation Hotel and we look forward to your next stay. Best regards, Mr. Leam Saoly Operation Manager

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
ห้องพักค่อนข้างตามราคาไม่สะอาดเท่าไหร่ สิ่งอำนวยความสะดวกขั้นพื้นฐานโอเคร หากจะออเด้อเพิ่มอาหารเช้าให้ไปหาทานข้างนอกดีกว่าเพราะมีไข่ดาว ข้าวผัด ผัดหมี่ ผัดผัก สลัด ผลไม้ ขนมปังปิ้งแยมรสชาติแปลก มีกลิ่นบุหรี่เข้ามาในห้องตลอด และเสียงคุยกันโหวกเหวกของแม่บ้านตลอดที้งวัน ผ้าเช็ดตัวรบกวนเตรียมไปเองเพราะไม่สะอาด แต่พนักงานบริการดีมากคอนเฟริม เหมาะสำหรับคนเข้าพักที่ไม่คิดอะไรมากเน้นประหยัดก็ตอบโจทย์แต่แนะนำโรงแรมใกล้เคียงที่ใหม่กว่าน่าจะโอเคร
Stayed 2 nights in Dec 2019
Response from Saoly on 24 Jan,2020
Dear Value Guest, Thank so much for your stay and take your time for comment, I was disappointed to read that you did not have to enjoy our hotel. We are really sorry and Our team will turn your comments into actions for improvement of our service and will, of course, provide more train with smell room. We wish you a pleasant day ahead and look forward to welcoming you back soon. Best regards, Mr.Leam Saoly Operation Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel aux petits soins, toujours disponibles, hotel très bien situé. Nous avons eu une chambre sans fenêtre, propre avec climatisation, un peu petite. Hôtel globalement d’un bon rapport qualité prix, un bon choix pour visiter Phnom Penh.
Stayed 3 nights in Nov 2019
Response from Saoly on 5 Dec,2019
Dear Value Guest, Thank you for taking the time to leave us such a beautiful review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about you enjoy at our hotel. I will be very happy to share your comments with our team. Thank you so much for staying at Grand Elevation Hotel and we look forward to your next stay. Best regards, Mr.Leam Saoly Operation Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Saoly on 16 Oct,2019
Dear Value Guest Thank you for your recent stay with us and for taking time to share your feedback. First and foremost we are very sorry that we didn't meet your expectation and for the unhappiness you experience in our hotel. We take all complains seriously, and I want to assure you that we have procedures and standards in place to ensure the comfort and safety of all of our guest. With regards to your concern about the room amenities and services in our hotel as we strive to improve with each and every stay. Please be assured that we have studied all your valuable comments with concerned operations departments carefully. We will work harder on improving our standards and hope to regain your confidence in our hotel and services. We wish you a pleasant day ahead and look forward to welcoming you back soon. Thank you once again for reaching out. Best Regards, Mr.Leam Saoly Operation Manager