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Reviews of Palace Gate Hotel & Residence By EHM

4 out of 5
Palace Gate Hotel & Residence By EHM
10B, St. 264, Sangkat Chaktomok, Khan Daun Penh, Phnom Penh

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 283 reviews" "
Rating 8 - Good. 77 out of 283 reviews" "
Rating 6 - Okay. 23 out of 283 reviews" "
Rating 4 - Poor. 6 out of 283 reviews" "
Rating 2 - Terrible. 10 out of 283 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
It's really nice Close to attractions The food in the Restaurant good But the coffee ☕ today was undeniable
Stayed 2 nights in Apr 2024

10/10 Excellent

Selena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and accommodating. Breakfast was amazing with alot of options.
Stayed 13 nights in Feb 2024
Response from Mr. Devid on 11 Apr,2024
Dear Selena, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff friendly and accommodating. It's always our goal to ensure our guests feel welcomed and well taken care of. We're also delighted that you enjoyed our breakfast offerings with the variety of options available. If you have any suggestions or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

8/10 Good

Brian, Tacoma

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Mr. Devid on 6 Apr,2024
Dear Brian, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your feedback with us. We appreciate your honest review and your decision to rate us with 4 out of 5 stars.Your insights are valuable to us as they help us understand where we excel and where we can make improvements. We are pleased to know that you had a positive experience overall.If there are specific areas where you feel we could enhance our services to earn a 5-star rating from you in the future, please do not hesitate to let us know. We are committed to continuously improving our offerings and ensuring the satisfaction of our customers.Once again, thank you for choosing us, and we look forward to serving you again soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay with friendly staff. Large clean room with balcony and view of the city. Was good to have large fridge freezer. Great location for royal palace and river
Stayed 2 nights in Feb 2024
Response from Mr. Devid on 22 Feb,2024
Dear Gillian, Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your stay and that our staff contributed to making it a memorable one. Our team takes pride in providing friendly and attentive service to ensure our guests feel welcome and well taken care of.It's fantastic to know that you appreciated the spacious and clean room with a balcony, offering a picturesque view of the city. We strive to create a comfortable and inviting atmosphere for our guests, and it's rewarding to hear that we succeeded in your case. Additionally, we are pleased that the amenities, such as the large fridge freezer, added to the convenience of your stay.Our location near the royal palace and river is indeed a highlight, and we're glad you found it convenient for exploring the area. We hope you were able to make the most of your time in the city and create lasting memories.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another delightful experience in the future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
It’s close to the palace, museum, train station and casinos!!!
Stayed 3 nights in Feb 2024
Response from Mr. Devid on 19 Feb,2024
Dear George, Greeting from Palace Gate Hotel & Residence!We deeply appreciate your positive comments. We are thrilled to hear that you had a delightful experience during your stay at Palace Gate Hotel & Residence.We look forward to your next stay, and please don't hesitate to reach out if there is anything we can assist you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
It’s great. Good location. Good value. Stayed there twice and will stay again soon.
Stayed 2 nights in Feb 2024
Response from Mr. Devid on 9 Feb,2024
Dear George, Greeting from Palace Gate Hotel & Residence!We deeply appreciate your positive comments. We are thrilled to hear that you had a delightful experience during your stay at Palace Gate Hotel & Residence.We look forward to your next stay, and please don't hesitate to reach out if there is anything we can assist you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 Excellent

ali

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mr. Devid on 5 Feb,2024
Dear Ali,Greeting from Palace Gate Hotel & Residence!We are thrilled to receive your 5-star rating! Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed with us and your satisfaction is our ultimate goal.We eagerly await the opportunity to welcome you back in the near future..Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Milo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mr. Devid on 6 Apr,2024
Dear Milo, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review and the 5-star rating! We are thrilled to hear that you had a fantastic experience with us. Our team strives to provide excellent service, and it's incredibly rewarding to know that we hit the mark for you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.We look forward to welcoming you back soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
We loved the property and the service. We will return next year with our team. The staff took excellent care of us. The room are spacious and clean. The beds are GREAT! And that says a lot for Cambodia beds.
Stayed 1 night in Jan 2024
Response from Mr. Devid on 26 Jan,2024
Dear Kimberly, Greeting from Palace Gate Hotel & Residence!Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay and that our staff was able to make a positive impression on you. Our team takes great pride in providing excellent service, and it's always rewarding to know that their efforts have been appreciated.We are also thrilled to learn that you found your room to be clean and that the bed provided a comfortable night's sleep. Creating a cozy and welcoming environment for our guests is one of our top priorities, and it's fantastic to hear that we succeeded in making your stay enjoyable.Your kind words serve as motivation for us to continue delivering exceptional experiences to all our guests. If your travels bring you back to our area, we would be honored to welcome you again.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Large room with very comfortable bed and great hot shower. Huge views from the balcony on the 9th floor. The staff was excellent and the breakfast superb. It was easy to walk from the hotel to explore, but when a car or tuk tuk was needed they were there rapidly. Great experience!
Stayed 1 night in Jan 2024
Response from Mr. Devid on 22 Jan,2024
Dear Mark, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Narin, Hayward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful older hotel with the most spacious room and the most kindest/friendliest, hospitable staff. They aim to please each guest no matter what is requested. The beds and pillows are soft and comfy. The balconies have a great view of the city and/or of the big Pagoda across the street. I didn’t even mind the monks early chanting some mornings. It was very spiritual and good for my soul. The hotel restaurant is also very convenient and I recommend their daily breakfast with differing daily menus which was quite delicious ranging from western foods to some local Khmer dishes. I regret that I didn’t have any time to swim in their indoor pool since I was out and about most of the time that I was there. I especially appreciate that the hotel offer multiple security guards posted at the entrance on the street which made me feel very safe while I was staying there. They were also very kind always offering a helping hand into or out of my transportation and they are best at keeping eager tuk tuk drivers at bay. All of their staffs daily acknowledgments and smiles left a very warm impression in my heart. I would recommend this hotel to anyone, I would be delighted and very satisfied to be able to return to the Palace Gate & Residence again someday.
Stayed 4 nights in Dec 2023
Response from Mr. Devid on 10 Jan,2024
Dear Ms. Narin, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Federico

Stayed 2 nights in Jan 2024
Response from Mr. Devid on 10 Jan,2024
Dear Federico, Greeting from Palace Gate Hotel & Residence!Really appreciate for taking your time to rate us.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place; it was like an oasis of calm and elegance in a very busy city. The staff were consistently pleasant and helpful; they were even willing to take my postcards across town to the post office for me. And, great location.
Stayed 3 nights in Jan 2024
Response from Mr. Devid on 10 Jan,2024
Dear Christopher, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with spacious, clean rooms! Decor and ambience were nicely appointed. Staff was great, helpful, and polite. Breakfast was good and food tasted good. The area is also very walkable and tuk-tuks are always available outside. We did not use the indoor pool, however.
Stayed 2 nights in Jan 2024
Response from Mr. Devid on 22 Jan,2024
Dear Gerald, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Savun, Renton

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mr. Devid on 22 Jan,2024
Dear Savun, Greeting from Palace Gate Hotel & Residence!Thank you so much for taking your time to rate us.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

2/10 Terrible

Saul

Stayed 1 night in Dec 2023
Response from Mr. Devid on 22 Jan,2024
Dear Saul, Greeting from Palace Gate Hotel & Residence!We appreciate you taking the time to provide us with such truthful feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. Please email us with your phone number or any means of communication for us to discuss your issues personally. Yours SincerelyDevid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Veasna

Travelled with group
Liked: Cleanliness, room comfort
Great choice for anyone to stay at
Had a great stay here. Despite being in a somewhat busy area it was so peaceful and relaxing. Room was a good size and kept very clean. Will stay here again on my next trip.
Stayed 4 nights in Nov 2023
Response from Mr. Devid on 20 Dec,2023
Dear Veasna, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Wonderful
What a lovely hotel! From the moment we arrived we were taken care of and welcomed. The entire staff was lovely but Mr Sak was especially amazing. So helpful and kind. When we couldn’t figure out Grab app he booked a tuk tuk for us using his account. I am looking forward to staying again. The room was clean and well equipped and the breakfast was DELICIOUS. Hospitality above and beyond!!
Stayed 2 nights in Nov 2023
Response from Devid on 29 Nov,2023
Dear Value Guest, Greeting from Palace Gate Hotel & Residence!Thank you for taking the time to review your stay at Palace Gate Hotel & Residence.We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Marek

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Devid on 29 Nov,2023
Dear Marek, Greeting from Palace Gate Hotel & Residence! Thank you for your kind review and for choosing Palace Gate Hotel & Residence.We are delighted that you enjoyed your stay with us.We look forward to welcoming you again in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Good

Sania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall we had a great stay. The property is beautiful with all amenities needed in a room. The room was very spacious and good value for money. The only drawback was the sound of prayers from the Pagoda next door that would start from 4am until 8am.
Stayed 3 nights in Sep 2023
Response from Mr. Devid on 6 Oct,2023
Dear Sania, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.However, we are very sorry to hear that you were not satisfied with the noise from Pagoda.During this Pchum Ben season there will be some noise from Pagoda and this will be no more noise after the Pchum Ben finished.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and positive staff!! We enjoyed staying there and would certainly come back
Stayed 2 nights in Sep 2023
Response from Devid on 2 Oct,2023
Dear Michael, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness
This was one of the worst stays I’ve had anywhere. After saying the hotel was full and my booking wasn’t available then took an hour to sort out a room. Then 30 more minutes to confirm. They said they’d have to move me after one day to a different room and that I should leave my suitcases packed. I have a conference to speak and they said they would move my stuff for me. This didn’t end up being the case. I missed a meeting while waiting for the room. I went upstairs to my room and then they wouldn’t let me carry my items to the room because they said they would do it for me. I waited about 20 minutes and they didn’t come up because my clothes were in my check in luggage. I went downstairs to see the front desk playing on their phones and luggage sitting there. I carried up my own luggage only to find the key didn’t work. The front desk then said they didn’t have any for me and they would work on it and I could come back later. At this point it’s 1 am and I have already missed a surprise party for my birthday and the guests were starting to leave as I’m two hours late. The next day I came into the hotel after my conference expecting a room move only to wait 30 minutes for them to tell me I’m staying in the same room. Overall the hotel was nice but the booking and organisation were a nightmare
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Verbally assaulted and frightened
The stay started off great with us being upgraded when we arrived. We liked it so much that we decided to stay an extra day. The trouble came when the security guard in front of the hotel verbally assaulted my wife. She was waiting for a tuk tuk and he started screaming at her in her face. He was asking her where she was going and were making rude comments about her size. He berated her until the tuk tuk drove off while others nearby laughed. She was scared and devastated by the experience. When she told the front desk, there wasn't anything done. The manager asked to speak with us, but never showed up, as we were leaving early the next morning. We've traveled to 30 countries and have never had an experience like this. What started off as a great time was ruined. If it were a random person, we'd shrug it off, but this person worked for the hotel. Her sense of safety was shaken. We'd never stay here again.
Stayed 1 night in Jun 2023
Response from Devid on 12 Jul,2023
Dear value customer, Greeting from Palace Gate Hotel & Residence!Thank you for taking time to write such a detailed feedback. All your comments are crucial to educating our staff about good service and the opposite. We will ensure your feedback will be shared to our team and all your complaints are well addressed to the concerned department on your next visit. We look forward to the next opportunity to serve you better in the near future.Yours SincerelyDevid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property, super offers able for a westerner. Staff was wonderful and very helpful. I would absolutely stay here again if I came back to Phnom Penh
Stayed 3 nights in Mar 2023
Response from Devid on 24 Jun,2023
Dear Joshua, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Good

Ouhammou, Dubai

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Devid Sophornprak on 22 May,2023
Dear OuhammouWe highly appreciate your positive feedback to Palace Gate Hotel & Residence We do take pride in serving to our guests' needs the best way we can.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Good

JOHN

Travelled with family
Liked: Cleanliness
The property neighborhood was under construction can be quite noisy, there was no view of the palace as in the property description It was good for a short stay
Stayed 2 nights in Apr 2023
Response from Devid Sophornprak on 14 Apr,2023
Dear JohnThank you for your review. We are delighted to hear that your overall experience at Palace Gate Hote Residence Is positive. We are disappointed to hear that there is some construction nearby us which you didn't meet your expectations. This crucial feedback will be used in meeting to ensure to arrange a top floor for you Thank you once again and We look forward to the next opportunity to serve you better in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Stefan Ulf Goeran

Stayed 2 nights in Apr 2023
Response from Devid Sophornprak on 15 Apr,2023
Dear Stefan ULF Goeraan Thank you for taking the time to review your stay at Palace Gate Hotel & Residence We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Good

J David L

Stayed 1 night in Apr 2023
Response from Mr. Devid on 8 Apr,2023
Dear Devid, Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & ResidenceWe hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Yutaka

Liked: Cleanliness, room comfort
Totally it was very comfortable stay
Stayed 1 night in Mar 2023
Response from Devid Sophornprak on 3 Apr,2023
Dear YutakaGreetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards,Devid Prak Senior Resort Manager Palace Gate Hotel Residence

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Good location and fabulous photos of old Cambodia throughout the building
Stayed 2 nights in Mar 2023
Response from Mr. Devid on 24 Mar,2023
Dear Greg, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, room comfort
Lovely colonial building in great location
1 night staycation. Nice twin room with kitchenette and small balcony plus sofa. Comfy beds and great kitchenette. We went to the sister hotel for outdoor pool and restaurant
Stayed 1 night in Mar 2023
Response from Mr. Devid on 13 Mar,2023
Dear Julie, Greeting from Palace Gate Hotel & Residence!We highly appreciate your positive feedback to Palace Gate Hotel & Residence. We do take pride in serving to our guests' needs the best way we can.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Timothy, Greenville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We got the 2 bedroom presidential suite and it was fantastic. Views were outstanding, looking over the Cambodia-Vietnam Friendship monument, the nearby Mekong, and two city squares. Centrally -located within walking distance of the palace, independence monument, street food, restaurants, and two huge squares. Extremely clean property. Staff were amazing. Really helpful, from assistance with medical emergency, to exchanging larger currency for smaller bills, to extending our stay. The hotel has a lot of charm. Delicious welcome drink available throughout the day. Very well-priced 5-star restaurant.
Response from Devid Sophornprak on 27 Jan,2023
Dear Timothy Greetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards,Devid SophornPrak Senior Resort Manager Palace Gate Hotel Residence

8/10 Good

Kosal

Liked: Cleanliness, property conditions & facilities
Room is big and clean
Response from Devid Sophornprak on 14 Jan,2023
Dear Kosal Greetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards,Devid SophornPrak Senior Resort Manager Palace Gate Hotel Residence

6/10 Okay

Sam, Anchorage

Disliked: Amenities, property conditions & facilities
Lots of ants in the bathroom and eles where in the room
Response from Devid Sophorn Prak on 26 Dec,2022
Dear Sam We appreciate you taking the time to provide us with your detailed feedback about your experience. We are very sorry to hear that numerous things throughout your stay did not meet your expectations ( Lots of ants in the bathroom and eles where in the room ) Please note that your concerns have been passed on to our Housekeeping and operation Manager We sincerely hope you give us another chance as we will definitely improve our services. Yours SincerelyDevid Sophronprak Senior Hotel Manager Palace Gate Hotel Resort

10/10 Excellent

Kaysamacha

Liked: Cleanliness, room comfort
We had a great experience at this hotel. Everyone was very friendly and helpful. Great location and amenities. We would definitely stay here again.
Stayed 5 nights in Nov 2022
Response from Devid Prak on 30 Nov,2022
Dear Kaysamacha Greetings from Palace Gate Hotel & Residence,We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Pen Cambodia .We are delighted to learn that you had an excellent stay with us and particularly value our Hotel . Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near futureKind regards,Devid PrakSenior Hotel ManagerPalace Gate Hotel & Residence

8/10 Good

Steven

Stayed 6 nights in Oct 2022

2/10 Terrible

HAYLIANG

Stayed 3 nights in Jun 2022
Response from Devid Prak on 7 Jul,2022
Dear Hayliang, Thank you very much for sharing your experience you had with us, I apologies that we did not exceed the standard you have received during previous stays. We would like to hear more from your experience throughout your stay in order to improve our hotel. Apologies again that your expectations were not met and I hope that in the future you would reconsider coming in our establishment to give us another try. Yours Sincerely, Devid Prak Senior Hotel Manager Palace Gate Hotel & Residence

2/10 Terrible

John

Stayed 1 night in Jun 2022

6/10 Okay

Soheng

Stayed 2 nights in May 2022
Response from Devid SophornPrak on 2 Jun,2022
Dear Soheng, Thank you very much for sharing your scare experience you had with us, I apologies that we did not exceed the standard you have received during previous stays. We would like to hear more from your experience throughout your stay in order to improve hotel service standard. Apologies again that your expectations were not met and I hope that in the future you would reconsider coming in our establishment to give us another try. Yours Sincerely, Devid Prak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

David

Stayed 2 nights in May 2022
Response from Devid Prak on 22 May,2022
Dear David Thank you for choosing Palace Gate Hotel & Residence , On behalf of the entire team we would like to express our heartfelt and sincere gratitude for your wonderful review which have been shared with all of our Heartiest with great pride. and we look forward to welcoming you back again in the near future. Kind regards, Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Michael

Stayed 6 nights in Apr 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service by all at The Palace Gate has been absolutely fantastic. The staff have gone above and beyond. I stayed at Naga 7 times, however in the future Palace Gate will be my choice. It’s located down a quiet street short walk to riverside, basically centrally located. The staff polite and efficient.
Stayed 1 night in Apr 2022
Response from Devid SophornPrak on 30 Apr,2022
Dear MIchael, Thank you for choosing Palace Gate Hotel & Residence , On behalf of the entire team we would like to express our heartfelt and sincere gratitude for your wonderful review which have been shared with all of our Heartiest with great pride. and we look forward to welcoming you back again in the near future. Kind regards, Devid SophornPrak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, room comfort
Nice hotel
The location was good. The room was clean, had a small kitchen. The refrigerator was nice for water and soda. The room was quite did not any traffic or other guests. The bed was comfortable. Overall this hotel was a nice surprise. Non expensive but friendly staff and nice room.
Stayed 2 nights in Mar 2022
Response from Prak Devid on 15 Mar,2022
Dear James Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our Phnom Penh during your recent visit to Phnom Pen Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Tariq

Liked: Cleanliness, room comfort
Excellent.
Great little boutique hotel. The front desk manager Seng was extremely attentive and courteous. Hotel has a nice gym. PP is a big city is close to things is relative to what you want to stay close too. Nothing was too far for a tuk tuk.
Stayed 3 nights in Feb 2022
Response from Devid Prak on 12 Mar,2022
Dear Tariq on Thank you for choosing Palace Gate Hotel & Residence , On behalf of the entire team we would like to express our heartfelt and sincere gratitude for your wonderful review which have been shared with all of our Heartiest with great pride. and we look forward to welcoming you back again in the near future. Kind regards, Devid Sohornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Richard

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Perfect place
Amazing place with an amazing staff. It was close to everything and the service was marvelous. We will stay there again.
Stayed 6 nights in Feb 2022
Response from Devid Prak on 27 Feb,2022
Dear Richard Thank you for choosing Palace Gate Hotel & Residence . On behalf of the entire team we would like to express our heartfelt and sincere gratitude for your wonderful review which have been shared with all of our Heartiest with great pride. and we look forward to welcoming you back again in the near future. Kind regards, Devid Prak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Excellent

Dick

Liked: Cleanliness, room comfort
Perfect Getaway
It is like a gem in the city of Phnom Penh. Rooms are decorated with local touch design, staffs are well-trained, friendly, and quick to respond to requests. Hats-off especially to Seng Saila for his responsiveness and helpfulness. The hotel also have a very nice outdoor area. Lush greeneries with excellent settings to chill and enjoy on poolside. Perfectly located beside the royal palace in which you can enjoy the view from the rooftop bar. Will definitely be back
Stayed 2 nights in Oct 2021

10/10 Excellent

Savun

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, clean room and helpful staffs.
Stayed 11 nights in Jul 2021

10/10 Excellent

Robert

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Quality
Excellent
Stayed 1 night in May 2021

8/10 Good

Mengbo

Liked: Cleanliness, room comfort
High value/price ratio hotel
People were hyper friendly, helpful and responsible. Facilities inside the room and common places are clean and functional. Was very nice to have fitness and swimming pool, and to have breakfast included. Value/price ratio is very high..
Stayed 3 nights in Dec 2020
Response from PR on 15 Dec,2020
Dear Mengbo, We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence. We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely, Palace Gate Hotel & Residence

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Large Rooms. Very attractive decor and always clean. Wonderful location with outstanding views.
Stayed 3 nights in Mar 2020
Response from h.saatchi on 25 Mar,2020
Dear guest, Thank you for your kind review and for choosing Palace Gate Hotel & Residence. We are delighted that you enjoyed your stay with We look forward to welcoming you again in the near future. Yours Sincerely, Palace Gate Hotel & Residence