Lobby sitting area

Reviews of Phnom Penh Era Hotel

4 out of 5
Phnom Penh Era Hotel
No. 44 Street 163, Sangkat Olympic, Khan Chamkarmon, Phnom Penh

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 28 reviews" "
Rating 8 - Good. 8 out of 28 reviews" "
Rating 6 - Okay. 3 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Brady

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Bar at pool area was closed. And so no way to order drinks or food. Only able to attend breakfast buffet.
Stayed 5 nights in Feb 2024
Response from Liphan on 26 Feb,2024
*Pool Open Daily from 6:00am to 9:00Pm*Gyp Open Daily 6:00am to 9:00Pm*Drink list Display at the bar counter, 6:00am to 9:00Pm

10/10 Excellent

Bryan

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Cleanliness 👍 Shower head and tub very poor design of location
Stayed 1 night in Jan 2024
Response from Sky on 8 Feb,2024
Thank you very much for your comments, we will keep improving. Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean. Great location
Stayed 2 nights in Jun 2019
Response from Piseth on 12 Jun,2019
Dear Value Customer, Greetings from Phnom Penh Era Hotel. Thank you so much for choosing our property for your accommodation and sharing experience with other travelers. We delighted that you were satisfied with our full facilities and service performance. It is our prime commitment to provide the best service to our guests. We hope to see you again soon. With best regards, Piseth.

10/10 Excellent

Tianting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
I got the corner suite, room was huge, had a commercial kitchen. Prices are reasonable, $15 Khmer massage. Free breakfast had a good selection. Free parking. Higher floors had good views of the city.
Stayed 2 nights in Feb 2019
Response from Piseth on 13 Feb,2019
Dear Tianting, Warmest greetings from Phnom Penh Era - The Unique Luxury Hotel. We would like to extremely thank you for choosing our hotel for your recent stay in Phnom Penh. It was our pleasure to provide best services and comfortable stay to our guests. On the other hand, We’d be grateful for you would review us to share your experience to the other traveler. We are highly delighted that you had enjoyed with our services performance and met your expectation with our full facilities. Thanks again, and we hope you'll choose our Phnom Penh Era Hotel for next time you're in Phnom Penh. With best regards, Piseth.

2/10 Terrible

Daniel, Singapore

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poor staff attitudes. Most staff are unhelpful and not able to communicate in English. This hotel caters mostly for Chinese national tour groups and local conference delegates. Bad breakfast choice. Food and drinks were not replenished. As paying guests, you have to "fight" for seats and food with hotel staff mainly their own management staff who dine about 9.30am. Dining tables were left dirty and used silverwear weren't replaced for new dining guests.
Stayed 7 nights in Oct 2018
Response from Piseth on 8 Nov,2018
Dear Daniel, Warmest greetings from Phnom Penh Era – The Unique Luxury Hotel. First of all, we’d to say thanks to you for choosing our property for your accommodation in Phnom Penh and we also regretted to hear that you weren’t satisfied with our service performances while you were staying with us. Actually, in the late of Oct and early of Nov, our occupancy was very high and also has many meeting as well. Most of our guests had breakfast at the same time in our restaurant so the seat may not fit for all of them. One more thing, we are sure that our staff always replenishes food or cleans all dining tables after guests finish their meal and re setup for the new guest but just a bit late if many guests coming. Anyway, we’d like to apologize for any inconvenient cases while you were here and take note your mention to improve our service quality to be better. With best regards, Piseth

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel Located near the Russian markets and S21Staff were first rate and helpful, the breakfast buffet had a very good selection, coffee was very good. Great rooftop swimming pool gym and sauna
Stayed 1 night in Aug 2018
Response from Piseth on 1 Sept,2018
Dear John, Greetings from Phnom Penh Era - The Unique Luxury Hotel. Thank so much for choosing our property for your accommodation and review us about services qualities to share experience with another guest. We hope to see you again next time when you are in Phnom Penh. With best regards, Piseth.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean hotel. Breakfast could have been better.
Stayed 2 nights in Jul 2018
Response from Piseth on 26 Jul,2018
Dear Valued Customer, Greetings from Phnom Penh Era Hotel. Many thanks for choosing our property for your accommodation in Phnom Penh. We hope to see you again next time. With best regard. Piseth

8/10 Good

Ron, Las Vegas, N.V.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Songkhran visit
Easy to locate hotel, good breakfast, good friendly staff....
Stayed 6 nights in Apr 2018
Response from Chan Sothun on 20 Apr,2018
Dear Valued Guest. Warmest greetings from Phnom Penh Era Hotel- a luxury hotel. Thank you so much for review us on Expedia.Com for our staffs performance for overall facilities services. looking forward to hearing from soon thanks, Best Regards Chan Sothun

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Clean hotel. Nice service. Good breakfast. Would stay again! :)
Response from Chan Sothun on 13 Apr,2018
Dear Guest, Warmest greetings from Phnom Penh Era Hotel- a luxury hotel Thank you so much review us on Hotel.com about staff and overall services performance thanks, Best Regards Chan Sothun

10/10 Excellent

M A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Phnom Penh
Amazing hotel. Very big room, nice views, all super clean and good breakfast
Response from Chan Sothun on 20 Feb,2018
Dear Valued Guest, Warmest greetings from Phnom Penh Era hotel-a luxury hotel We’d be grateful for you would ''Amazing hotel ''review us on Expedia.com to sharing your experience stay to other visitors every month plan the perfect trip in Phnom Penh. Once again ! thank you so much for your satisfies with our services performance and met your expectation in here. Thanks again, and we hope you'll choose our Phnom Penh Era Hotel the next time you're in Phnom Penh. Thanks, Best Regards, Chan Sothun

10/10 Excellent

Anisha, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable
I was only there for a night, but I had an amazing stay. By the time I reached the hotel, room service had ended for the night, but the staff was kind enough to order me food (pizza) from outside and have it delivered. The beds were extremely comfortable and the rooms were nice and spacious. The pool was also extremely nice and the food was delicious. If I had any comments to share - it would be the lack of vegetarian options in the breakfast buffet. All in all, a very pleasant stay.
Stayed 1 night in Dec 2017
Response from Chan Sothun on 4 Jan,2018
Dear Anisha, Greetings from Phnom Penh Era Hotel-a luxury Hotel We would like to extremely thank you for choosing our hotel for your recent stay in Phnom Penh.It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment. We’d be grateful for your review us on Expedia.com.and yourself was enjoyed with our services and staffs performance. Thanks again, and we hope you'll choose our Phnom Penh Era Hotel the next time you're in Phnom Penh. Best Regards, On behalf of Phnom Penh Era Hotel Chan Sothun

10/10 Excellent

Maxine, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gemd very attentive and pleadantt
I was shocked by this hotel. Everything was first rate. The room was huge which included a king size bed and A marble bathroom. The staff was attentive and helpful. A nice breakfast with an assortment of Western and Asian food. Even though it was a buffet there was always someone to get me what I like and bring it to the table. The main restaurant served a good selection of Chinese food. Most of the clients are Asian as are most hotels. Sometimes a lack of good English and tourist brochures. Since this is s brand new hotel that may change. By American standards the price was unreal fir a 4 star hotel. Highly recommended!!
Stayed 1 night in Oct 2017
Response from Chan Sothun on 3 Jan,2018
Dear ms Maxine, Warmest greetings from Phnom Penh Era Hotel- luxury hotel We are appreciated for positive review for Phnom Penh Era Hotel.It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment. We are looking forward to welcoming you for next trip in Phnom Penh Highly appreciated Thanks, Chan Sothun

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Piseth on 17 Mar,2020
Dear Sir/Madam, Greeting from Phnom Penh Era Hotel. Thank you so much for choosing our property for your accommodation and I hope to see you again in the near future. Thank you.

8/10 Good

KINICHIRO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Piseth on 25 Nov,2019
Dear KINICHIRO, Greeting from Phnom Penh Era. Thank you so much for choosing our property for your accommodation. We hope to see & ready to serve you again in the near future. With best regards, Piseth

2/10 Terrible

bertrand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robbery in my suitcase in my room!!!
Last stay my sunglasses were stolen in my room. When I asked for compensation the management denied facts and didn’t offer any compensation. I am travelling the world and it never happened. This was my last stay at ERA, I will change for a better hotel with honest staff (or responsible). To ERA management, I will make a much noise as possible so that all my contacts ignore your hotel or at least are aware how bad you treat your customers. BAD PEOPLE
Stayed 1 night in May 2019
Response from Piseth on 20 Jun,2019
Dear Bertrand, Warmest greetings from Phnom Penh Era Hotel. Thank for choosing our hotel for your accommodation in Phnom Penh. We’ve so regretted to hear that your sunglasses were lost while you staying with us. Once we got your message, we are immediately taking action with HODs and staff on this case and found that room #1417 was well cleaned and ready for check-in since the morning. As per informed by our front desk team, you were checked in at 06:48 pm on 10th May and early checked out on 11th May at 05:16 am. We also checked the video camera and sure that there is no other person or hotel staff entered your room during you stayed here. On the other hand, there is no something was found in your room, in the lift, or on the floor after you checked out, reported by the housekeeping team. We are worried that your property was not lost inside of our hotel. However, we keep announcing to our staff and thank for taking your value time to stay with us. With best regards, Piseth.

8/10 Good

HYOJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박시설의 위치는 그다지 좋지않았지만, 내부 시설은 깔끔하고 좋았습니다. 직원들은 매우 친절했으며, 서비스또한 만족스럽습니다.
Stayed 6 nights in Dec 2018
Response from Piseth on 18 Dec,2018
Dear HYOJIN, Warmest greetings from Phnom Phnom Penh Era Hotel. Many thanks for taking your valued time to stay with us and leaving your comment. we are delighted that you were satisfied with our full facilities and service performance. Actually, our location is in the central and surrounded by interested site like Toul Sleng genocide museum, Olympic market, Olympic Stadium, vegetarian restaurant ... Anyways, we'd be grateful for your comment as it was so much importance. We hope to see you again next time you are in Phnom Penh.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プノンペンの中心部。
Stayed 1 night in Nov 2018
Response from Piseth on 5 Dec,2018
Dear Valued Customer, Warmest greetings from Phnom Penh Era Hotel. Thanks for choosing our property for your accommodation and reviewing us on expedia. We hope to see you again next time you're in Phnom Penh. With best regards, Piseth.

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra valuta för pengarna
Ett relativt nybyggt hotell. Ligger en bit från stan. Det gav valuta för pengarna. Personalen borde nog få mer kurser i engelska då det var svårt att kommunicera med de flesta
Stayed 1 night in Nov 2018
Response from Piseth on 25 Nov,2018
Dear Valued Customer, Warmest greetings from Phom Penh Era Hotel. Thanks you for taking your valued time to stayed with us and wrote a review to show your experience. Your comment is much importance for us to improve our services qualities. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Piseth on 25 Sept,2018
Thank you!

10/10 Excellent

Kwangjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮은 4성급 호텔.
구시가지였다는데 조용하고 호텔은 깨끗하고 좋았습니다. 입구에 올라가는 계단이 좀 버거웠지만 짐 들어주시는분이 들어주면 편함..내가 들고 올라가면..첫인상이 안좋을지도 ㅋ..욕실은 분리형으로 깔끔하고 좋았습니다. 가격대비 훌륭한듯..
Stayed 2 nights in Aug 2018
Response from Piseth on 30 Aug,2018
Dear Kwangjin, Greetings from Phnom Penh Era Hotel. Thank your so much for taking your valued time to stayed and wrote review to shared your experience to other guests. We hope to see you again soon when you are in Phnom Penh. With best regards Piseth.

10/10 Excellent

bertrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top in Phnom Penh
Stayed 2 nights in Jul 2018
Response from Piseth on 3 Aug,2018
Dear Valued Customer, Greeting from Phnom Penh Era Hotel. Thank you so much for review us through Expedia. With best regards,

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
宿泊客が問題
立地が今ひとつ。近くに推奨するレストランは無いと言われた。宿泊客が、うるさい。ロビーを初め、レストランで大きな声で話していた。不愉快。
Stayed 3 nights in Jun 2018
Response from Piseth on 26 Jul,2018
Dear Valued Customer, Greetings from Phnom Penh Era Hotel. Thanks for taking your valued time to stay at our property and leaving your comment. We'll try our best to improve our services to be better. With best regard, Piseth.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
清潔感のあるホテル
清潔で、居心地の良いホテルでしたが、中国人観光客がいっぱいでうるさかったです。
Stayed 3 nights in May 2018
Response from PIseth on 14 Jun,2018
お客様各位、 プノンペン・エラ・ホテルからのご挨拶 私は、この機会に、私たちを見直し、経験を共有する貴重な時間をとっていただき、ありがとうございます。 次回、プノンペン・エラ・ホテルに滞在する予定です。 敬具、

6/10 Okay

Jonas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel wrong description.
Actually a quite nice hotel. But very disappointed about the description of the room. Paid extra for a bigger room with 2 rooms and even a fireplace. Got the same room as if I had paid 20% less. When I told management they said sorry, but gave no refund or compensation.
Stayed 1 night in Mar 2018
Response from Chan Sothun on 19 Mar,2018
Dear Jonas, Warmest greetings Phnom Penh Era Hotel-a luxury hotel We are regret to hear that you not satisfies by confusion room description. We are already checked with my team,they appreciate offer you with airport transfer one way for free if you wish so.Once again! we had been contacted to Hotel.com team to changed room description for us already. We hope you'll choose our Phnom Penh Era Hotel the next time you're in Phnom Penh. Thanks, Best Regards Chan Sothun

10/10 Excellent

sangkyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Response from Chan Sothun on 1 Mar,2018
Dear sangkyu on, Warmest greetings from Phnom Penh Era Hotel We’d be grateful if you would review us on Hotel.com.It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment. Thanks again, and we hope you'll choose our Phnom Penh Era Hotel the next time you're in Phnom Penh. Thank, Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and kind
I feel like I stay at the Chinese hotel. The room and the hotel are clean and the staff are kind. but, only one thing I don't like is that there's no place that I can go near hotel.
Stayed 2 nights in Feb 2018
Response from Chan Sothun on 17 Feb,2018
Dear Guests, Warmest greetings from Phnom Penh Era Hotel We would like to extremely thank you for choosing our hotel for your recent stay in Phnom Penh.It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment. We’d be grateful if you would review us on Hotel.com, Actually, We appreciated to inform you that Khan Chamkarmon is the most popular area as Business Center, walking distance only 5 minute to Olympic Stadium, Shopping Center,Local and western Restaurant,Toul Sleng Museum it's very close to us just 5 minute by Tuk Tuk. Anyway, you might be check with our friendly receptionist.they are happy to assist you for all information in Phnom Penh. Thanks again, and we hope you'll choose our Phnom Penh Era Hotel the next time you're in Phnom Penh. Best Regards, Chan Sothun

10/10 Excellent

Amanda, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of Phnom Penh
I had a very pleasant stay at the Phnom Penh Era Hotel. There’s a huge difference between this hotel and the other “cheaper” hotels in the city. The staff is super friendly and helpful. I had a big room with two beds for myself. The bathroom had a seperate bathtub and shower so I was able to take a hot bath after a long day. The hotel is overal very clean and comfortable.
Stayed 2 nights in Jan 2018
Response from Chan Sothun on 17 Jan,2018
Dear Amanda, Warmest greetings from Phnom Penh Era Hotel- a luxury Hotel Thank you so much for excellence feedback about our hotel.We are excited for your met expectation with our overall services facilities and staffs performance..It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment. Thanks again, and we hope you'll choose our Phnom Penh Era Hotel the next time you're in Phnom Penh. Thanks, Best Regards Chan Sothun

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Groot, verzorgd hotel
Wij verbleven één nacht in dit hotel. De ontvangst was erg hartelijk, het gebruikelijke welkomstdrankje een aangename verfrissing. De kamers zijn erg ruim en beschikken over alle gewenste voorzieningen. De bedden zijn groot en de matrassen niet té hard. Badkamer met zowel bad als douche. De kamer was absoluut kraaknet. Het hotel beschikt over een zwembad annex bar en zitruimte op de 16de, bovenste verdieping. Het ontbijt is in buffet vorm en erg uitgebreid. Het hotel is gelegen in de buurt van het Olympic Stadium, toch een einde afgelegen van de belangrijkste bezienswaardigheden en restaurants. Met de tuk tuk sta je er anderzijds wel voor een paar dollar op een kwartiertje.
Stayed 1 night in Nov 2017
Dear Mr Federic, Warmest greetings from Phnom Penh Era Hotel We would like to extremely thank you for choosing our hotel for your recent stay in Phnom Penh.It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment. We’d be grateful if you would review us on Expedia.com . It’s the world’s largest travel site, helping millions of visitors every month plan the perfect trip. Thanks again, and we hope you'll choose our Phnom Penh Era Hotel the next time you're in Phnom Penh. Best Regards, Chan Sothun