4/10 Poor
Pedro, San Jose
2 May,2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately I had a very disappointing experience with Hotel Piran. At arrival around midnight the front desk informed me that I couldn’t park my rental car in Piran and instructed a taxi driver to drive me to the garage they have a partnership with. The taxi ride was more expansive than originally mentioned by the hotel and the taxi ended up taking me to a garage that the hotel didn’t have a partnership with - which resulted in a parking fee significantly more expensive than initially informed. On top of that, the hotel didn’t have hot water in the shower at the time of my arrival (the front desk offered me another room, but the issue was affecting the entire hotel).
I contacted the hotel’s manager and hotel customer support for some sort of discount or refund, but it was refused.