Search Chalets in Policeman's Creek Boardwalk

"The Spa and Hotel was amazing and we really enjoyed the spa.However, I had mentioned in the special request that we were celebrating our 20th wedding anniversary. We don’t mind paying for anything extra, and the pricing details were clear. What disappointed us was that the hotel didn’t acknowledge the occasion at all. If nothing is done for special occasions, then there may not be much point in having a section for it when making the reservation. Overall, the food was great, but the experience would have felt more complete with at least a small acknowledgment of the celebration."

"Clean room "

"Although the rooms have had many upgrades (flooring, bathroom) much of the furnishings are still very dated (fridge with broken shelves, dusty lamps, drapery). The rooms are spacious but noise from the adjacent rooms was quit noticeable. Noticeable dust-bunnies and garbage when I arrived. Staff were very friendly and accommodating."

"Clean, comfortable, no complaints, no A/C though so even in winter with the heating off it was a little too warm for me"

"The staff were very accommodating and the one lady even recognized me from literally a year ago! I had a good stay last year (2025), so it was on my agenda to book another stay here when I came to Banff this year. It’s nice there’s a spa and restaurant on site and it’s within walking distance to downtown. Very nice place!!"

"Very old property, when you walking in floor, it’s screaming. Very poor cleanness. Pool water needs to be cleaned."

"Nice place to stay while enjoying the mountains. "

"Excellent experience! Great customer service, modern facilities and amazing restaurant."

"Easy shuttle service to local ski hills. Pool facilities were in good shape. Very clean rooms"