Free cots/infant beds, free WiFi, bed sheets
Check availability

Reviews of Casa Conforto

3 out of 5
Casa Conforto
Rua da Misericórdia, Ponta Delgada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 118 reviews" "
Rating 8 - Good. 44 out of 118 reviews" "
Rating 6 - Okay. 6 out of 118 reviews" "
Rating 4 - Poor. 2 out of 118 reviews" "
Rating 2 - Terrible. 2 out of 118 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

philip

Liked: Cleanliness, property conditions & facilities
Was perfect spot to see the city
Stayed 7 nights in May 2024

10/10 Excellent

Anna

Travelled with group
Liked: Amenities
Simple and easy to get to. Would stay here again.
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from airport. The staff are always helpful and friendly. The common areas of kitchen and living room were appreciated.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kim Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,
Stayed 1 night in Sep 2023
Response from Eli. on 28 Oct,2023
Dear Kim,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa Conforto.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Sep 2023
Response from Eli. on 28 Oct,2023
Dear Allan,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards,Casa Conforto.

10/10 Excellent

Alice

Stayed 1 night in Aug 2023

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we had was the lack towel rack and having wet towels and swimsuits from our cascade hickes, wet towels from the beach and wet towels from using the shower, it would have been nice to have a couple places to hang stuff other than in the wardrobe.
Stayed 5 nights in Jul 2023
Response from Casa Conforto Team on 31 Jul,2023
Dear Shannon,Thank you very much for the time you took to comment us. We will take you co.ment into consideration.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards,Casa Conforto Team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the center of Ponta Delgada. Rooms are to great spec and very nice Skandi design. Very clean. Staff is super friendly and was very helpful giving great restaurant recommendations. Street parking available but charged during the day.
Stayed 2 nights in Nov 2019
Response from Nicolau on 12 Feb,2020
Thank you for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything Great except for the Internet
We really enjoyed our stay at Casa Conforto, with one notable exception, the internet. The location was amazing (walkable to everything in Ponta Delgada). The staff was friendly and attentive. The room was very comfortable and clean. The towels amazing. The only reason I didn't give it a smiley face was because of the internet. It is awful!!!!! You get kicked out about every 15 minutes and have to resign back in and are directed to their Facebook page. When we questioned the staff about it they said it was for security reasons, which I find hard to believe. I've stayed at many hotels and Air B&B's, travel frequently yet have never experienced this before. If you need reliable internet, this is not the place for you.
Stayed 7 nights in Jan 2020
Response from Nicolau on 5 Feb,2020
Thank you for your review. We will try to see if something happened with the internet. We really didn't had any other complaints about that issue so it is a little hard to know whats wrong, but nevertheless we will try to find out. We are very sorry for any inconvenience that this issue caused you. With regards and see you soon

10/10 Excellent

Erzsébet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Nicolau on 10 Jan,2020
Thank you very much for your review and preference. We hope that you return again soon With regards from Ponta Delgada

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 3 nights at Casa Conforto. It was absolutely wonderful. We would’ve stayed our entire trip here but we didn’t book soon enough. Staff were so helpful and friendly, especially Anna, who answered all of our questions.. and we had some everyday :). The room was so clean and comfortable. Soft bed, high ceilings, excellent shower :). The location is perfect for exploring the city, shops and restaurants. We rented a car and it was very easy to find parking. No charge after 7pm and travelling in and out of the city was a easy. My boyfriend and I were very happy with Casa Conforto. We are now staying in Casa Arcades which is the same company and it’s just as wonderful. It’s been all around an excellent stay. We will definitely be stay here again!
Stayed 3 nights in Oct 2019
Response from Nicolau on 24 Oct,2019
Thank you for your stay and preference. We hope that you return again soon :) With compliments from PDL

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from Casa Conforto on 29 Sept,2019
Hello, Thanks for your message. Hope you enjoyed your stay in Casa Conforto. I hope to see you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very helpful. Helped make my time in Ponta Delgada even better. I would stay here again :)
Stayed 1 night in Sep 2019
Response from Nicolau on 22 Sept,2019
Thank you very much for you review and kind words. With compliments from Ponta Delgada

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean small hotel
Bang in the centre, so very well located. No dedicated parking but easy to park on the street wherever you can grab one or the park house (paid during workdays). Great living room and kitchen. Arranged car rental for us at a cheaper price - was the cheapest across our 18 days in Azores. Hotel and room was spotlessly clean and the staff very friendly. Some improvement points are 1. The room wasn't prepared for 2 adults and 2 kids though it was mentioned in the booking - credit to the staff though who honestly accepted the mistake and fixed the issue within the next hour. The room can be a small for a family (It's European size) but if you're just looking for a clean bed to sleep, it works. 2. We decided to skip the breakfast basket as we felt it was a bit expensive - you can have a full service breakfast in restaurants nearby at a cheaper price.
Stayed 4 nights in Aug 2019
Response from Nicolau on 27 Aug,2019
Thank you very muchf for your review as it is very important to us so we can always improve our services. With compliments from S. Miguel

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely place to stay in heart of Ponta Delgado. Excellent value. Loved the common spaces and the room was a bit tight but very comfortable. Great, helpful staff. Highly recommended.
Stayed 2 nights in Aug 2019
Response from Nicolau on 27 Aug,2019
Thank you for your review. We hope to see you again soon. With compliments from S. Miguel

8/10 Good

Regina, California

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of the City, newly updated and very clean, the rooms were modern and comfortable. The down side lots of stairs, No elevator so if stairs are a problem this is not for you.
Stayed 1 night in Jul 2019
Response from Casa Conforto on 27 Jul,2019
Hello Regina, Thanks for your feedback. Hope you enjoyed your stay in Casa Conforto. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful property. The high ceilings and grand staircase made it feel like a palace. There is a living room and kitchen available. The best thing about it was the very helpful and friendly staff. It is also very well located for exploring Ponta Delgada. I am certainly likely to return to one of their properties again.
Stayed 2 nights in Jul 2019
Response from 2RCAzoreshousing on 18 Jul,2019
Thank you for your kind words! We hope to see you in a near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfectly situated in downtown. So close to my favorite cafe and all of the Best restaurants. Staff went out if their way to accommodate any situation we may have asked for, such as dropping off luggage early, etc. The AC is unique to this hotel, as many don’t have it in their rooms, but it was surely a bonus in the summer. Can’t say enough good things about the whole establishment. The breakfast was gourmet with warm bread and pour over coffee, local milk, cheese and fruit. It was like getting a gift every morning. I look forward to going back. I can’t imagine staying anywhere else, not even the 5 star hotels could lure me over. Authentic, simple, pure bliss.
Stayed 4 nights in Jul 2019
Response from 2RCAzoreshousing on 18 Jul,2019
Thank you for your kind words. We hope to see you in a near future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel is loud, as the lobby and kitchen are right beside the suites.
Stayed 5 nights in Jun 2019
Response from Casa Conforto on 2 Jul,2019
Hello, Thanks for your feedback. Hope you enjoyed your stay with us. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from 2RC Azores Housing on 28 Jun,2019
Thank you for your review, your feedback is really important for us to improve our services. All the best.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from 2RC Azores Housing on 28 Jun,2019
Thank you for your review, your feedback is really important for us to improve our services. All the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what was required - clean, comfortable, central and very helpful crew running it.
Stayed 3 nights in Jun 2019
Response from Casa Conforto on 25 Jun,2019
Thank you very much for the kind words. It was a pleasure hosting you. Kind Regards, Casa Conforto.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from Casa Conforto on 16 Jun,2019
Hello William, Thanks for your feedback. Hope you enjoyed your stay in Casa Conforto. I hope to see you again. Best Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last day in Porta Delgada
Great room, good location
Stayed 1 night in Jun 2019
Response from Casa Conforto on 16 Jun,2019
Hello Robert, Thanks for your feedback. Hope you enjoyed your stay in Casa Conforto. I hope to see you again. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in the heart of the city and the staff was very friendly, accommodating and helpful. The rooms were unique, clean and modern. Wish we could have stayed longer.
Stayed 1 night in Jun 2019
Response from Casa Conforto on 16 Jun,2019
Hello, Thanks for your feedback. Hope you enjoyed your stay in Casa Conforto. I hope to see you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Great place to stay - extremely clean, charming, comfortable and friendly staff. Centrally located to great restaurants and shops. I rented a car and had no problem parking it in the garage around the corner from the hotel - less than $20 for overnight.
Stayed 3 nights in May 2019
Response from Casa Conforto on 4 Jun,2019
hi, Than you very much for your message. We hope to see you soon. Best regards, Casa Conforto

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the historic character of this hotel with a modern touch. We thought the parking was included in the price so were unhappy to discover that was not true.
Stayed 5 nights in May 2019
Response from Casa Conforto on 28 May,2019
Thank you for staying with us!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
We did not stay there, as advertise photo of exterior was not representative, and we were told that it had parking since I had a rental car. First it was hard to find,on a small one way street and it was not yet open in morning, no place to park(even on street) When I went back in afternoon, I asked where parking , and was told the did not have any. The only good news, that a young lady behind the Conforto desk was helpful in arranging a reservation at Azor Hotel (which was great)
Stayed 2 nights in May 2019
Response from Casa Conforto on 30 May,2019
Thank you for your feedback. Our staff menbers informed you during the check-in that we have a park, but a paid park.

8/10 Good

Jojo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendky staff. Clean room. Plenty of hot water and the pressure is good considering we are on the top floor. We did not get the breakfast package but there is a complementary coffee in the common kitchen. The best thing about Azores is the people. Every one is always smiling and very friendly. Im coming back for sure.
Stayed 6 nights in May 2019
Response from Casa Conforto on 23 May,2019
Hello Jojo, Thanks for your feedback. Hope you enjoyed your stay at Casa Conforto. I hope to see you again at Casa Conforto. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very early check in for me and they provided me with directions to self check in. Room was ready. They made sure to connect with me with email with every need. Clean and shower pressure was great. Very very good location. Garage and restaurants in 2 min walk.
Stayed 3 nights in Apr 2019
Response from Casa Conforto on 16 Apr,2019
Hello, Thanks for your feedback. Hope you enjoyed your stay at Casa Conforto. I hope to see you again at Casa Conforto. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great location in historic district. Close to food, groceries, and shopping. Breakfast baskets were generous and items changed daily. Hot water in the shower and great pressure. Decent bed and walk out balcony overlooking the street.
Stayed 5 nights in Mar 2019
Response from Casa Conforto on 29 Mar,2019
Hello, Thanks for your feedback. Hope you enjoyed your stay at Casa Conforto. I hope to see you again. Best Regards

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
visually looks good. Very noisy rooms, you can hear everything happening outside as if you are sleeping on the street. Wifi was down all the time. They don’t clean the rooms nor refill the soap. Bad service
Stayed 4 nights in Feb 2019
Response from Casa Conforto on 18 Mar,2019
Thank you for you feedback! We sorry about the soap.

6/10 Okay

Verified traveller

Travelled with partner
Staff really good on arrival but this deteriorated as the week went on. Kitchen facilities were useful but insufficient fridge space. Tea and coffee facilities needed in bedrooms
Stayed 7 nights in Feb 2019
Response from Casa Conforto on 4 Mar,2019
Thank you for your feedback and for choosing us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019
Response from Casa Conforto on 16 Apr,2019
Boa noite, Muito obrigado pelo seu feedback. Esperamos que tenha desfrutado da sua estadia na nossa Casa Conforto. Melhores cumprimentos

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was very easy. The staff was easily accessible for questions about the property or the city. The cleaning staff was accommodating to us, since we didn't have our room cleaned for the week we were there, but they were good about giving us fresh towels when we asked. The location was great, with parking right out front in a pinch for a fee, or else in a garage nearby if that wasn't available, and a 6-minute walk from a free lot. We were a 5-minute walk from delicious food at Sabores or Rotas da Ilha Verde. We took the word of some other prior patrons about the beds (we love a hard bed), but the bed was still not hard enough for us, and didn't offer the back support we love. Other than that, the room was large and clean, with awesome heights to the ceilings. It was nice to have a kitchen available, too, and the shower was large and had great water pressure and temperature (the rain head shower was nice). The large windows that opened onto balconies was nice for fresh air and for watching the sunset. The street did stay sorta noisy with drunken fools most of the nights, but only intermittently. Overall, a nice place to stay.
Stayed 6 nights in Feb 2019
Response from Casa Conforto on 21 Feb,2019
Hello, Thanks for your feedback. Hope you enjoyed your stay at Casa Conforto. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Room comfortable and very clean
Stayed 7 nights in Jan 2019
Response from Antonio Rodrigues on 3 Feb,2019
Thank you for your comment. We are pleased

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week long stay was comfortable and perfect location wise, being the centre of the city. We arrived late at night and were told the entrance code for the hotel and room details over the phone which was smooth. It also wasn't hard to find the hotel as all the cabs are familiar with the residence. We were moved to a different room mid week as the bathroom door became jammed which was annoying. Furthermore, we had our breakfast basket delivered to the wrong door some days and the smell around our new room was not pleasant. Otherwise, we had no complaints, its a very clean and modest place to stay, staff are friendly when approached for questions and the kitchen facilities are useful. However, I can see how some people would find the stairs to be a an impediment as there are a few to go up everyday and there are no lifts, making it a wheelchair unfriendly environment. Would recommend for individuals and small groups wanting to stay close to the centre for a couple of days.
Stayed 7 nights in Jan 2019
Response from Casa Conforto on 14 Jan,2019
Thank you so much for staying with us!Your feedback it's very important to us.

10/10 Excellent

GABRIEL BAUER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice place , the best position and super clean hotel !
Stayed 2 nights in Jan 2019
Response from Casa Conforto on 11 Jan,2019
Thank you so mcug for your feedback!~

8/10 Good

anthony

The location in the town centre is perfect for exploring the city. Just 5 mins taxi from the airport , cost about 5 euro. Almost immaculate decoration inside and simple colours and tasteful. My room was only a few months from having been refurbished so again faultless. All staff I met were helpful , friendly and polite. All the basics were good , excellent shower ,bed , air con and cleanliness. The only issue to be aware of is the road and street noise . This usually stops around 11 pm but Saturday nights can go on a bit ! Minor , very minor points , there is a lounge and kitchen available for guests , which is lovely but can lead to food smells ! Maybe good extractor reqd. The pillows on the bed are poor quality . There is limited street parking and good covered parking maybe 100 metres away which costs about 7 euro per night. Would I stay again , YES.
Stayed 7 nights in Nov 2018
Response from Casa Conforto on 3 Dec,2018
Thank you so much for your feedback!

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location. Great week.
Stayed a week here. The loveliest staff who were extremely helpful. Wonderful clean room and building. Right in the heart of the city centre. If I was to be at all critical it would be that the shared kitchen idea works for some people but not really for me. I never really felt able to cook in it or put white wine in a communal fridge. I would have preferred a small fridge and kettle in the room. Overall though a fabulous stay and somewhere I would thoroughly recommend. The breakfast in a basket idea was fun as well. Great value accommodation in an amazing part of town.
Stayed 7 nights in Nov 2018
Response from Casa Conforto on 14 Nov,2018
Thanks for staying with us!

8/10 Good

Martijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Casa Conforto on 25 Oct,2018
Thank you so much for staying with us, hope to see you again in a near future!

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Azores my Hawaii in the Atlantic at half the cost
Service 10 ,cleanliness 10,location 10,confortable bedfing 10,I highly recomend Casa Conforto . The Azores is besutiful its people and foods are fabulous
Stayed 5 nights in Aug 2018
Response from Rodrigues on 8 Sept,2018
Thank you for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Rodrigues on 8 Sept,2018
Thank you for staying with us

10/10 Excellent

Ruby, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right in the historic center. Be sure to verify the check-in procedures before arriving.
Stayed 2 nights in Aug 2018
Response from Rodrigues on 1 Sept,2018
Thank you very much for your comment

10/10 Excellent

Michael

In the heart of Ponta Delgada
This is really a nice and comfortable place, in more less the middle of the city center. It’s possible to order breakfast with your stay. We were staying there for one night on our way back to Porto. It was very easy to check in, even for us that got there very late in the evening because of a delayed flight. It’s not the last time we will visit, for sure.
Stayed 1 night in Aug 2018
Response from Casa Conforto on 29 Aug,2018
Hello Michael, Thank you so much for stayinh with us! We are glad to hear your opinion. Bests Regards

10/10 Excellent

Joe, Colorado Springs, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem! Great room, great concept, great experience, and a perfect location in downtown Ponta Delgada.
Stayed 1 night in Jul 2018
Response from Casa Conforto on 22 Aug,2018
Thank you so much for staying with us, it was a pleasure to have you with us!

10/10 Excellent

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Adolfo Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Eli on 19 Nov,2023
Caro Adolfo, Muito obrigada pela avaliação. Lamentamos pela experiência. Vamos esforçar-nos para melhorar os nossos serviços.Com os melhores cumprimentos, Casa Conforto.

8/10 Good

LUISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gli appartamenti sono in centro , molto comodi a tutto il centro. Comoda la piccola cucina in comune. Difficolta' per parcheggio.
Stayed 5 nights in Jul 2023
Response from Elisabete. on 7 Aug,2023
Dear Luisa,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa Conforto.