Private beach, white sand
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Reviews of Frenchman's Cove Resort

3 out of 5
Frenchman's Cove Resort
Main Rd into Frenchman's Cove, PO Box 101, Port Antonio, Portland

Reviews

6.4
Rating 10 - Excellent. 17 out of 58 reviews" "
Rating 8 - Good. 11 out of 58 reviews" "
Rating 6 - Okay. 8 out of 58 reviews" "
Rating 4 - Poor. 9 out of 58 reviews" "
Rating 2 - Terrible. 13 out of 58 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property could be a gold mine but it is extremelg outdated; the roads to get to some of the villa are not good. The staff didnt intrifuce themswlves and were not friendly on our first intwraction with us. Im glad it was only one night, becauss there will not be any more or reccomendations.
Stayed 1 night in Apr 2024
Response from Frenchman’s Cove Team on 26 Apr,2024
Dear GeorgeThank you for your feedback. We remember your arrival, your request at that time to cancel your booking, which we were unable to accommodate at such short notice, and your early departure this morning.Our guests tend to report that our staff are warm and welcoming, so we are surprised to receive your comments. Frenchman’s Cove retains the spirit of its creation from its design in the late 1950’s, which remains largely unchanged. Most of our guests love the ambience of the faded grandeur, and implore us to never change it. We are disappointed that it is not what you were expecting. The internal paths and roads are deliberately maintained to be accessible, but not so as to encourage fast driving, which would disturb the calm of the resort.

8/10 Good

ROBERT

Travelled with family, Travelled with family and small children
Liked: Cleanliness
This is a quaint property with a nice beach and family friendly environment. The villas are a little antiquated but very clean.
Stayed 2 nights in Mar 2024
Response from Frenchman’s Cove Team on 26 Apr,2024
We appreciate your comments and thank you for your visit. Hoping to host you again soon.

10/10 Excellent

Suzan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was remote and quiet
Stayed 2 nights in Feb 2024

4/10 Poor

Eva

Stayed 1 night in Jan 2024

4/10 Poor

Bonet

Stayed 2 nights in Jul 2023

8/10 Good

Dorcas

Stayed 1 night in Jul 2023

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Frenchman's Cove Customer Services on 12 Jul,2023
Thank you for your positive review Filip. It was great to have you at Frenchman's Cove, we hope that you come stay with us again soon.

10/10 Excellent

christopher

Stayed 1 night in Jun 2023
Response from Frenchman's Cove Customer Services on 12 Jul,2023
Thank you for your positive review Christopher. It was great to have you at Frenchman's Cove, we hope that you come stay with us again soon.

4/10 Poor

Diana

Travelled with family
Disliked: Staff & service
The place is beautiful but very old. The villa we stayed in was beautiful but bathrooms weren't the cleanest and there were alot of bugs. I believe for the price I paid the least there could have been is coffee in the room. You give a full kitchen with no plates, glasses or mugs. Kitchen is kind of pointless. I was quite disappointed with the experience considering it was quite expensive.
Stayed 1 night in May 2023

4/10 Poor

Raymond

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the vegetation. However, the facilities are horribly run down and not maintained. No restaurant on site, and had to pay for beach chairs that were in bad shape. Will not return nor recommend it.
Stayed 1 night in Feb 2023

10/10 Excellent

Warren

Travelled with family and small children
Liked: Cleanliness, staff & service
Frenchman’s is simply a beautiful property, and we will certainly be visiting again. The room needs a bit of TLC, but that pales in comparison to the atmosphere is offers.

2/10 Terrible

Georgia

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guys trip
Everything was amazing
Stayed 1 night in Dec 2022

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Satisfactory stay.
Stayed 2 nights in Oct 2022

2/10 Terrible

Stephanie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
My stay at Frenchman cove was very unpleasant. I booked 2 villas for 3 nights., Whereas the grounds was very nice and well kept with the natural vegetation and flora … the villas were not well kept. Some of the furniture were so old.. the bathroom lighting was horrible. The Villa had a lot of cracks and spaces in the wood ceilings and windows. As a result, a lot of insects came in. The worst part of my stay however was getting up to rodent droppings all over the kitchen sink… microwave, fridge area and loud sounds of croaking lizards…. The management was kind enough to refund a nights stay but our experience was already damaged and we just could not enjoy even the last night. We Were very disappointed !!
Stayed 3 nights in Oct 2022

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We likedthat the villa was old style and nice. and the beach was walking distance. The floors were a little dirty but the rest of the amenities were nice and old school with new creature comforts like hot water and internet
Stayed 2 nights in Oct 2022

2/10 Terrible

Denise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks as it it has not been renovated or upgraded in over 10 years, lights and fans did not work, sheets looked as if they have been on the bed for over a year and were hard and rough. The beds and seating area was not comfortable. The villa was away from everything and you would have a very long walk or you have to drive to get to the beach or the office. There was no one on the property after 5:30 to help. There was no working number to call and get to anyone in customer service. It was just terrible!!!
Stayed 2 nights in Sep 2022

4/10 Poor

Sonia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Facilities were shabby. No restaurant, no amenities, no wi-fi. no prior notification to bring your own water for drinking and access to the beach was denied as they closed the beach to their paying guests to accommodate a private affair. Very disappointing experience.
Stayed 2 nights in Aug 2022

8/10 Good

Daphton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really love the beach and the river and the lawn was well manicured I would recommend this place to all my friends and definitely revisit
Stayed 2 nights in Aug 2022
Response from ANgella Bolton-Trowers on 7 Aug,2022
Thank you for your feedback We are pleased you enjoyed and look forward to hosting you again. Maybe consider staying longer and enjoy the offer of spending 7 nights get the 8th night free.

6/10 Okay

Celina

Travelled with partner
The beach was amazing but the property was very deserted. Maybe because of Covid. But there was nothing. No breakfast, no dinner. Only the Lunch at the small beach restaurant. I would recommend a daytrip to the Frenchman’s cove beach but not to stay at the resort.
Stayed 3 nights in Apr 2022

2/10 Terrible

Abby

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The A/C isn't working, the fan can’t regulate speed, the kettle doesn't work, the glass sliding door of the balcony won’t lock, plus there is NO telephone can calling customer service and NO television, I feel like I've gone back half a century, even there is strange smelling from bathroom at night, a smell of decay. HERE IS THE POINT, 2 people only in one room, you have to book 2 rooms if you have a little kid in your family, their manager said “I don’t care about how does your 3 people family to stay, kid stays with Mom or Dad or alone, anyway you have to separate in to 2 different rooms.”this is a strange idea that I have never heard before. And they have a false message: the price include breakfast. Unfortunately, there is NO any breakfast, bring something to eat with you or you will start new day with hungry.
Stayed 2 nights in Apr 2022

8/10 Good

Elaine, Connecticut

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very peaceful! Road to the villa is too bad also outside need renovating. Need to modernised the property.
Stayed 2 nights in Mar 2020
Response from FMC on 13 Mar,2020
Thank you for your feedback and we note your recommendation and can report despite our not wanted to lose the authenticity of Frenchman's era we are undergoing developments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a shame that the buildings are in such disrepair as the location is beautiful and the staff is most helpful. As to the disrepair it has gone so far, that in the great house there was no hot water. The beach is wonderful of course.
Stayed 4 nights in Mar 2020
Response from FMC on 13 Mar,2020
Thank you for taking the time to provide feedback. We are happy to state we are presently in the process of renovating and are concerned to hear of your experience as we had recently installed solar water heaters which are performing very well.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older resort. We loved our villa! Peaceful and private. Easy to get to and find. Short drive to Blue Lagoon or into town.
Stayed 3 nights in Mar 2020
Response from FMC on 17 Mar,2020
We appreciate you taking the time and your kind review. We sincerely hope you will be able to revisit us soon.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from fmc on 5 Mar,2020
Thank You for staying

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from FMC on 29 Feb,2020
Please provide a review

10/10 Excellent

Malkia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply beautiful!
If you are no fuss this is the perfect place for you. Plus you get your own basically private beach. Don’t be fooled by other reviews. If you require fuss this is not for you.
Stayed 3 nights in Feb 2020
Response from fmc on 25 Feb,2020
Thank you for sharing. We are elated you appreciate the simplicity of our property and the ambience of relaxing and enjoy nature. We do hope you will revisit

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The beach is incredible. The property is spectacular. Loved my days in the "jungle", trees that smell just out of this world. The sounds in an eco-system that is rather untouched/unaltered. Exceptional. The hotel however, I was disappointed with. The breakfast offered rather few options (boiled eggs, toast, jam and fruits each morning), but that was ok. The worst was the water quality: terrible! The water from the dispenser smelled like rotten eggs. And when I opened the kettle in the cafeteria, it had clumps of food in it. My room was fine given that I didn't spend much time in it, but no little refrigerator, kettle, of hairdryer.
Stayed 3 nights in Feb 2020
Response from fmc on 25 Feb,2020
We are astounded at the water quality and unsanitary conditions you mention, We are unable to comment as we are not aware of this being reported or happening. The breakfast offered and amenities present are dependent on room type chosen. We do hope if you will stay again, we can showcase our offerings.

4/10 Poor

Sagine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, Unsanitary and Outdated Rooms
Bathrooms are extremely outdated. The toilets were running the entire time. Broken tiles. The towels had some odor. There were a lot of bugs in the room. The breakfast is a joke. The front desk person was not there in the morning and the guard didn't know what time she would be arriving. The only thing i I enjoyed was the beach. They need to update the rooms.
Stayed 2 nights in Feb 2020
Response from FMC on 25 Feb,2020
Ms. Delly, We apologize you were not greeted by a receptionist the morning off your departure, this was due to an external emergency. As we continue to correspond via email we will discuss the rooming condition which you to date have not mentioned to us.

10/10 Excellent

Mark, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service
Best beach ever a most see property and staff was great the manager Angela was the perfect host. The best customer service seen anywhere. The villa was good NEEDS TO UPDATE FURNITURE PROVIDE TV,INTERNET.
Stayed 2 nights in Dec 2019
Response from FMC on 8 Jan,2020
Thank you for sharing appreciation for our beach and it was truly our pleasure hosting you. We note your recommendation for updated furnishings and happy to report we are in the process of these changes to better accommodate. Hoping to have you revisit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from fmc on 2 Jan,2020
Thank You for your reveiw

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location is everything. We loved our villa... photos online don’t do it justice. The ocean view from our villa was amazing. There’s no WiFi in the room but this is a place where you should disconnect and unwind. I do wish the rooms came with soap shampoo conditioner. The breakfast was as basic as it gets. Fresh fruit and boiled egg Will return
Stayed 1 night in Dec 2019
Response from FMC on 15 Dec,2019
It is always pleasing when our guest understand our preference to disconnect and unwind. We take under advise the improvements suggested and look forward to hosting you once again. Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from FMC on 11 Dec,2019
Thank you for taking the time to review. Seasons Greetings from the Frenchman's Family

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019
Response from FMC on 16 Oct,2019
kindly note we are unable to see your review. Could you be so kind to retype and submit. thank you

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from FMC on 16 Sept,2019
Please note comment is blank

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from fmc on 8 Oct,2019
please resend as no message is being seen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I love the greenery and the nature of frenchman cove. What would make it more comfortable would be a television and a refrigerator.
Stayed 2 nights in Aug 2019
Response from FMC on 22 Aug,2019
Thank you for expressing your love for the natural setting of our property. We note your recommendations, we aim to have our guest disconnect from electronic stimulation to better appreciate nature. From your review it can be identified you stayed in our standard room as these do not carry refrigerators and will consider the implementation of minibars but encourage you to revisit and enjoy our villas equipped with kitchenettes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from FMC on 19 Aug,2019
Please note we are unable to see your comment, If you would be kind enough to reattach so we may respond appropriately.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old dirty bugs falling from the ceiling it’s looking like an abandoned place horrible
Stayed 3 nights in Jul 2019
Response from FMC on 10 Jul,2019
We regret that you have viewed our property in such light but can assure you that we acknowledge being in a forest setting all precautions are taken in regards to pest control and property management.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Literally the worst property I stayed in on the entire island. Nothing works. Old facility. Hard to take a shower when the cold water knob doesn't work. Hard to sleep when the air conditioning won't cool. Staff is apathetic and slow. No amenities. Nothing works, nobody cares. Isolated. We booked two days, barely stayed 12 hours before we high-tailed it out of there. Pathetic.
Stayed 2 nights in Jun 2019

8/10 Good

Stephen

Disliked: Property conditions & facilities, room comfort
Fantastic beach but rooms very tired and outdated. Few dining/bar facilities etc
Stayed 1 night in Jun 2019
Response from FMC on 8 Jul,2019
Thank you for your feedback. We appreciate hearing the views of our guests. We are happy to inform you that we are undergoing a refurbishing exercise of all accommodations to enhance the experience without losing the authenticity of Frenchman's. We take note of dining options. We do hope you will visit again soon and experience our improved property

6/10 Okay

ALEXIA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We stayed at a one bedrom villa for three nights. It was beautifull, clean and spacious. The whole place is really beautifull with a private beach and a river falling into the sea! But the villas have no internet access nor 3G by Digitel, as hot spots only worked at reception area and sometimes at the Great House. Also the window doors were very old and locking them was very difficult and took several minutes. Drawers were falling off as well as kitchenette's cupboards. Although the place was run down the service was helpfull and overall we enjoyed our stay.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is pretty outdated, but is clean and the grounds are pristine. The cove is absolutely amazing and you can sit on that beach for days.
Stayed 2 nights in Dec 2018

6/10 Okay

Gerardo, Montego Bay

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Basic room for the price paid; basically you are charge for the location ...our rooms did not have hot water; they only provide cheap soap; breakfast very sub-par.
Stayed 1 night in Nov 2018

8/10 Good

Jan, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
they have one of the best beaches in Jamaica....
beach and small river are great, accommodation is dated and needs upgrading, good place where locals go to one of the better beaches.
Stayed 1 night in Dec 2017

2/10 Terrible

Joseph, Vancouver Island

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Star Resort this is not!
Expedia bills this resort as 3 stars! We booked based on the Expedia rating. This is the worst resort/hotel we have ever visited. We booked 2 nights and were charged in full at check in. Our room was dingy and dirty with no TV and there was NO HOT WATER at all to the room. The balcony was very dingy with only one old chair. We were the only room occupied in the large main building and were the only 2 guests for a very spartan breakfast. There is no phone in the room to call the office, very dark outside, raining and too far to walk to office to complain. We left as early as possible the morning after our first night, by taxi, there was no manager available to speak with and we asked for full refund via the front desk clerk, we did not hear from anyone from the hotel although we left our mobile number and email and our credit card was charged in full!
Stayed 2 nights in Nov 2017

2/10 Terrible

Jaye, Brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor up keep of property
resort is in need of repairs hot water was not available roads I'm need of repairs

6/10 Okay

Margaret, south dakota

Liked: Cleanliness, staff & service
Spacious grounds and villas. Great breakfast at resort, but bar and restaurant at beach unpredictable (maybe independent of resort). Stayed in #14, air unit old and dripped on bed, shower weak,

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
WARNING
WARNING You will pay about $ 138 a night for very limited wifi, no TV, and NO HOT WATER. Not even warm water! I complained repeatedly, and finally just gave up! You should stay at one of the nearby guest houses (with hot water) for about $50 a night.

8/10 Good

Kerida

Liked: Cleanliness, staff & service
Basic but naturally beautiful
Staff are friendly and willing to please. We are vegetarians and the restaurant staff were happy to cook special meals for us. The original cottages that were booked were far apart and the staff helped to change the cottages so our family could be close together. Its nice when staff can customize to make a happy vacation.