Find Luxury Hotels in Puerto Rico Island

"They never clean the room, no toilet paper The bar was close "

"Where to start… Check-in was a horrible experience and set the tone after a long day of traveling. My husband pulled up front to check us in and waited 10–15 minutes, only to be told I had to check in because the reservation was under my name. Ridiculous, considering we share the same last name and credit card. I rushed inside, only to be forced to wait in line again while the agent (Melenny, I believe) rolled her eyes and sarcastically apologized in Spanish as she helped someone else instead. Having to wait a second time with three hungry, exhausted kids in the car was beyond frustrating. On the way to our room, my husband and I immediately noticed the hallway was literally leaning. Our king ocean-view room (2519) included a sofa bed, small eating area, and sink. The view the next morning was beautiful, overlooking the pool and beach, and breakfast was a pleasant surprise with good hot options for everyone. Unfortunately, the carpets were absolutely disgusting. My kids walked on them barefoot and their feet were completely black—I had to wash them before bed. At the pool, you’re forced to grab chairs early or pay $10 per chair and $15 for an umbrella. The same applies to the beach. The pool bar staff were some of the rudest, most egotistical people I’ve encountered, deliberately making guests wait despite good tipping. The location is convenient, with dining, golf, and amenities nearby—but the service and cleanliness were extremely disappointing. "

"Second time staying and is the only place to stay in PR!! Loved all of it!"

"Facility was clean , friendly staff. Multiple elevators was a plus. "

"More of an average experience than a true “resort”. Every pool lounge chair was taken by 9am every day, which is pretty ridiculous. No enforcement of “no saving seats.” Couldn’t use the hot tub as it was constantly full of children (should be adults only). Beach was nice although I noticed they refused to set up chairs for people after 3/4 because “the beach closed at 6p” which also seems a little ridiculous. The lunch food was mediocre; dinner at the Ocean restaurant was one is rhe worst meals of my life and incredibly overpriced. Drinks there were so bad that I sent mine back and ordered a wine. I stayed here many years ago and enjoyed it but probably won’t be back again now. Also - double check your bill; they didn’t include a credit I was owed initially and as others have pointed out, they are not very transparent about resort fees (although I read about them beforehand). "

"I love our stay. Very safe place "

"Staff was amazing, Israel front desk super helpful and amazing. Girl who work at game room restaurant then morning at the cafe she was always going above and beyond Joselyn maybe her name. Staff was great. Place need some upgrades for sure. Also Ricardo from the restaurant with the games was amazing. "

"Yes"

"Basic hotel room but very convenient to the airport."