2 outdoor pools, pool loungers
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Reviews of Copal Tree Lodge, a Muy'Ono Resort

4.5 out of 5
Copal Tree Lodge, a Muy'Ono Resort
15 Wilson Road, Toledo District, Punta Gorda

Reviews

9.6

Exceptional

Rating 10 - Excellent. 39 out of 48 reviews" "
Rating 8 - Good. 8 out of 48 reviews" "
Rating 6 - Okay. 0 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Copal
Incredible stay, such a unique eco lodge with very engaging tours highlighting their local products and community
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 4 nights in Jul 2023
Response from JenB on 9 Aug,2023
Hi robin, Thanks for staying with us during your trip to Belize. we look forward to hosting you again soon. Warm regards

2/10 Terrible

Ediberto

Stayed 1 night in Jun 2023
Response from JenB on 18 Jul,2023
Good Morning, Thank you for sharing. We are sad to see your experience was not as expected. Could you kindly share with us in more detail what you experienced and how we can improve in this regard. Warm regards

10/10 Excellent

Andrea De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning. Rooms are lovely. Property is beautiful. Great pools. Incredible views. And the customer service was excellent.
Stayed 1 night in Jan 2023
Response from JenB on 6 Feb,2023
Hi Andrea, Thank you for staying with us during your stay in Belize. We look forward to hosting you again. Warm regards

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing people working there. Our stay was exceptional.
Response from Dennis on 26 Jan,2023
Good morning Ashley, Thank you much for providing us with your review. We are happy to note that our on site team was able to provide you with an AWEmazing experience. We look forward to a future booking with us.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful spot with some of the friendly staff around. Highly recommend!
Response from Dennis on 26 Jan,2023
Good morning Dan, Thank you for taking the time out to leave us a review. We are happy that you thoroughly enjoyed our property, and that our staff was able to contribute to the success of your visit. We look forward to a future stay with us. With kind Regard,

10/10 Excellent

Dominiquee’

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful lodge in the jungle. Awesome room and contact with the nature. Lots of monkeys. The only thing that could improve was the restaurant. Some of the waiters were slightly demotivated, it took a very long time for the food to arrive (even if you were the only person in the restaurant!) and the food selection was very little. The rices are matching the high end resorts but the service not yet. For instance a $200 massage on a sheet with blood stain should be a no go. But overall a nice experience.
Response from JenB on 30 Dec,2022
Hi Anna, Thank you for staying with us during your visit to Belize. We appreciate your feedback as it can only assist in the improvement of our services. We will ensure this is shared with the onsite team and hope we can host you again in the future. Warm regards.

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could hear the howler Monkeys. Wonderful dining! Great staff.
Stayed 1 night in Oct 2022
Response from JenB on 28 Oct,2022
Hi Pam Thank you for leaving us a great review and rating. We appreciate the feedback and looking forward to hosting you and your love ones again. Warm regards

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is surrounded by beautiful jungle with great hiking trails that I used pretty much every day! You truly are in the middle of a lush green surrounding, with monkeys in the trees and birds all around you! The kindness, positive attitude and helpfulness of the staff made all the difference! Everyone was extremely helpful, always smiling and paid attention to details! Our cabin (#11) was beautiful and due to it being a little elevated it felt very private! The excursion they had were a little pricey but the massages are reasonable (definitely recommended)! We did a half day fishing with a fantastic guide (Jose) who was so passionate and knowledgeable about fishing, it was a great day and the chef even prepared our fish for us that evening! Food was a bit pricey but delicious, we several times went into town to try local restaurants as well!
Stayed 7 nights in Aug 2022
Response from JenB on 22 Aug,2022
Hi Karin, Thank you for leaving us a great review and rating. We appreciate the feedback and looking forward to hosting you and your love ones again. Warm regards

10/10 Excellent

Margaret Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect jungle paradise. The pools and activities offered are simply superb. The staff was immensely helpful, making all of it feel luxurious and like home at the same time. Definitely for the active to mildly active traveler because if the weather is bad it can get a little boring. But I would recommend this resort to anyone looking for a fancy cultural immersion.
Stayed 6 nights in Jun 2022
Response from Mr Goff on 5 Jul,2022
we would like to thank you for choosing to stay with us here at Copal Tree Lodge.. we really had a great time and we hope that in the future we can do it again

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and surrounding property. We kayaked down the Rio Grande river twice, mountain biked the trails and hiked while we were there. We dined in the evenings at Copal Tree and during the day traveled 4 miles to Punta Gorda to check out the local food fare. We also participated in the Mixology Class which was interesting and fun. Kudos to Ducky, Tim and Mark who were our attentive Bartenders and waiter
Stayed 2 nights in Jan 2022
Response from Dennis on 10 Jan,2022
Good morning Andy, Thank you for your kind words. We know that you had many options for your recent vacation to Belize, as such, thank you for choosing to stay with us here at Copal Tree Lodge. We are pleased to note that your thoroughly enjoyed your stay with us, and that our staff was key in assuring this. We would love to host you and your loved ones for a future stay.

10/10 Excellent

Wes, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing and the property was a “once in a lifetime” experience, but on checking out an expensive fishing rod that I had checked in to the front desk had been broken by a staff member I would think inadvertently and the general manager made no attempt to contribute to its replacement, but did make a weak attempt to dismiss his staffs culpability in said matter. For this reason and this reason only we will not be going back ever again.
Stayed 3 nights in Dec 2021
Response from Copal Tree Lodge Team on 11 Dec,2021
Thank you for taking the time to leave a review. We’re glad to hear that much of your experience here in beautiful Belize was nothing short of memorable; we strive to treat all guests like family. However, we wanted to offer our apologies in regard to your broken fishing rod. There is no excuse for it being damaged by the team during your excursion and we have already put in place procedures to mitigate risk in the future. Additionally, we’re in the process of replacing your damaged fishing rod. If you have any more comments or concerns, please do not hesitate to reach out to us. We do sincerely hope to see you again and show you true Belizean hospitality.

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2021

10/10 Excellent

Liz

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2021
Response from Dennis on 14 Oct,2021
Greetings Liz, Thank you for choosing to stay with us here at Copal Tree Lodge, during your recent visit to Belize. We are very appreciative of your patronage. Hosting your party was a true pleasure. We know that as you settle back into your day-to-day routine, it can become a bit hectic, and as such we thank you for taking the time out to leave us a review and share with others, your experience with us. We are elated that your experience with us was, 'excellent! Here at Copal Tree Lodge, we aim at offering the best possible guest experience, and I feel that in this instance, we were able to accomplish this. We would love to host you and your loved ones again, soon. If you need to reach us for whatever reason, whether it be to arrange a future visit or if you have a query that needs a response, please feel free to contact us directly.

10/10 Excellent

Jed Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, staff, and location. Once in a lifetime experience!
Stayed 4 nights in Sep 2021
Response from Dennis on 14 Oct,2021
Good morning Jed, First off, thank you very much for choosing to stay with us here at Copal Tree Lodge, during your recent visit to Belize. We are aware that as you settle back into your day-to-day routine, it can become a bit hectic, and as such we thank you for taking the time out to leave us a review and share with others, your experience with us. We are pleased to note that every aspect of our property met and surpassed your expectations! Here at Copal Tree Lodge, we aim at offering the best possible guest experience, and I feel that in this instance, we were able to accomplish this. We would love to host you and your loved ones again, soon. If you need to reach us for whatever reason, whether it be to arrange a future visit or if you have a query that needs a response, please feel free to contact us directly.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Gigantic mountain and jungle view.
Stayed 2 nights in Jul 2021
Response from Dennis on 3 Aug,2021
Good morning, Thank you very much for leaving us a quick review. We are pleased to note that you enjoyed your stay with us. We look forward to hosting you again in the near future. Warm Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly special. There is so much to do on site from the bean to bar class, distillery and farm tours plus hiking and kayaking. In addition there are amazing excursions to choose from. Our room was gorgeous and the extra cost of the canopy suites is well worth it. There was so much attention to detail with the design of the property. Staff were super helpful and the guides were clearly knowledgeable and passionate about what they were sharing. My only warning is to bring your bug spray!
Stayed 4 nights in Jun 2021
Response from Dennis on 5 Jul,2021
Greetings from Copal Tree Lodge, Thank you for choosing to stay with us, during your recent visit to Belize. We appreciate your patronage. We know that as you settle back into your day-to-day routine, it can become a bit hectic, and as such we thank you for taking the time out to leave us a review and share with others, your experience with us. We are appreciative of all input and thank you for bringing the issue of the bugs to our attention, as we continue to work on how we can relieve the effects of these unwelcome visitors. Please accept our sincere apology. We would love the opportunity to host you and your loved ones again.

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t even 2nd guess - this is the best in Belize
We stayed in the signature rooms but toured several other room types before we left. Every room is spectacular and all excursions are exceptional. Service too is fabulous
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 10 nights in May 2021
Response from Dennis on 17 Jun,2021
Greetings from Copal Tree Lodge, Thank you for choosing to stay with us during your recent visit to Belize. We appreciate your feedback and look forward to hosting you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Dennis on 17 Jun,2021
Greetings from Copal Tree Lodge, Thank you for choosing to stay with us during your recent visit to Belize. We appreciate your feedback and look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
I had a wonderful experience! The staff was AMAZING! The food was fresh and the drinks were good. I love the total experience of the jungle and being in the wild especially the sound of those howler monkeys early in the morning. And the SHOWERRRRR was the selling point of the room.
Stayed 4 nights in Apr 2021
Response from Dennis on 17 Jun,2021
Greetings from Copal Tree Lodge, Thank you for choosing to stay with us during your recent visit to Belize. We are grateful that you took the time out to leave us a review and share your experience with us. We are pleased to note that you enjoyed every aspect of your stay with us. We appreciate your feedback and look forward to hosting you again in the near future.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but with the usual struggles of the times.
They are charging too much for their activities, and the service they use to give covid tests did not show up - twice! Everything onsite was quite nice.
Stayed 4 nights in Apr 2021
Response from Resort Team on 9 Apr,2021
Thank you for taking the time to write a review. We appreciate hearing you enjoyed your stay, we strive to treat all guests as family. All tours are similarly priced to other offerings nearby. Additionally, the medical organization for your covid test was unable to conduct it on a national holiday, your original request date. Unfortunately, they were a bit late on the next day. We are working to rectify this situation with the organization to make sure this does not happen in the future; we apologize for the inconvenience. We hope to see you in Belize next time!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jungle resort and highly recommend. The service staff was pleasant. The food and drinks were very fresh and delicious. The canopy suite experience was amazing!
Stayed 3 nights in Feb 2021
Response from Luds on 24 Mar,2021
Thank you for taking the time to share your experience with us. It was indeed our pleasure hosting you.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay at Copal Tree Lodge
If you want to stay at a 5 star eco lodge and to really get in touch with nature this is the place. The Resort, food, and customer service is excellent. Make sure to be patient with everything as the workers are on island time. Recommend the Amazon tour and biking into town to explore.
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treetop rooms/suites were literally that! Awesome views. Private and open to the jungle.
Stayed 2 nights in Feb 2020
Response from Guest Relations on 2 Mar,2020
Thank you for taking the time to leave a review, please let us know how we can improve our rating for your next stay!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Copal tree resort is amazing. The setting, service, and even the howler monkeys below our lodge. We enjoyed both our dinners and breakfasts there. Detail is what it is all about and from our amazing room 10 with screened porch to the best pillows we have had in Belize. Sitting on our porch in this jungle setting will always be remembered.
Stayed 2 nights in Feb 2020
Response from Mr. Goff on 10 Feb,2020
Hi Norma, Thank you for leaving us with such an amazing review. We are thrilled that you've enjoyed Copal Tree Lodge. We do hope to see you again on your next adventure to Belize.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lodge in the jungle. Attentive staff a and excellent service. WiFi worked great in the room contrary to some other reviews. Ducky the bartender was great and the tour of the property rum distillery with Waluco was interesting and informative.
Stayed 2 nights in Jan 2020
Response from Mr. Goff on 7 Feb,2020
Hi! Thank you for choosing to stay with us at Copal Tree Lodge. We really enjoyed having and making memories with you. We're glad you've enjoyed our bar and distillery tour. Our team is very appreciative of the recognition. Once again thank you and hope to see you on your return to Belize.

8/10 Good

Cece, Columbia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is absolutely beautiful also P.G. is authentic friendly and pure. Definitely not your typical tourists town. It’s very ‘untouched’. The only con to this property is the food and cost. We enjoyed the breakfast which was slightly over priced but still good. We had dinner once and decided not to eat dinner again. Found much better good for better cost in town
Stayed 3 nights in Jan 2020
Response from Guest Relations on 22 Jan,2020
Thank you for leaving a review and we're glad you enjoyed the natural beauty of Belize! We pride ourselves on sourcing locally-grown, organic ingredients for food, with about 75% grown on the property. Many guests choose the all-inclusive package, which includes all meals and drinks. We hope to see you next time!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Mr Goff on 27 Dec,2019
We would like to thank you for choosing us here at Copal Tree Lodge, we really had a great time and we hope that in the future we can do it again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Luds on 17 Sept,2019
Thank you for the 5-star ratings.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jungle setting, quiet, calming, no distractions! Spacious room with extra large bathroom and hammock
Stayed 1 night in Aug 2019
Response from Mr Goff on 10 Sept,2019
We are so glad that you enjoyed your self, and we hope that in the future we will see you again

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Mr Goff on 17 Jun,2019
Thank you for the time spent with us: We look forward to when we see you again

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Mr Goff on 13 Jun,2019
Thank you for the time spent here with us, and we look forward to when you come to visit us again. Please have a pleasant and wonderful day

10/10 Excellent

Sandra, Beverly Hills, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Unique rainforest experience with screened balconies and wonderful room views in the natural setting above rio grande river. Food and drinks were excellent and staff wonderful! Tours offered too over priced!
Stayed 4 nights in Jul 2018
Response from Luds on 18 Jul,2018
Thank you Sandra for taking the time to share your experience. Please know that your concerns are duly noted and will be reviewed by management. We do hope to see you on your next visit to Belize.

10/10 Excellent

Marie, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at Copal Tree Lodge
Wonderful experience! Great food and drinks.Plan to return.
Stayed 1 night in Jun 2018
Response from Luds on 18 Jul,2018
Thank you Marie. It was indeed our pleasure hosting you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, staff and food excellent. Dream place to stay. Very comfortable, like a luxury lodge in the jungle...
Stayed 4 nights in Apr 2018

10/10 Excellent

Dianne, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location in the jungle
Staff is very friendly and looks after guests with great care
Stayed 3 nights in Apr 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the world?
A six star experience!

10/10 Excellent

Mona , Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical Paradise!!!
I was reminded this Spring Break that it is necessary to release, relax, reconnect with family and to rejuvenate the mind. Our stay again in Belize allowed us to do just that. What a tropical paradise. Our family at CopalTreeLodge displayed true Southern hospitality. The food, conversations and the culture will definitely be remembered. Melitta, I can’t wait to try my new recipes!🍴😋
Stayed 5 nights in Mar 2018

10/10 Excellent

Victor, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of a kind experience
The staff was awesome, from Berta checking us it to the manager walking us out everyone was pleasant and attentive. The room was clean and we were impressed by the huge shower that overlooks the jungle. At night we sat in the screened in porch with lights off and just listened to jungle, that was worth the trip right there. The coffee is excellent, beans from Guatemala and roasted on the property. The second day they knew how we liked our coffee! The only negative at the Lodge was the food. Other than an excellent filet mignon the meals were average. We did not go on any excursions connected with the hotel so I can’t comment on that but I am sure they will take good care of you because they are really nice and attentive people.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic visit; the cave exploring/swimming up the river was the highlight of our trip!
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Dennis on 26 Jan,2023
Good morning, Thank you for leaving us a rating. We look forward to a future stay with us. With kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mr Goff on 12 Feb,2020
We would like to thank you for choosing us here at Copal Tree Lodge, we really appreciated having you stayed with us, what a great time we had and we hope that into the near future we can do it all over again

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, muy Buena comida. Problemas de conectividad, internet limitada solo al lobby, telefonia no disponible debido a problema climatico.
Stayed 2 nights in Aug 2019
Response from Mr Goff on 3 Sept,2019
We want to thank you for the time spent here with us, sorry about the weather but we are hoping that we can see you again, and when you come to see us again hopefully the weather will be better

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mit dem Standseibähnchen zur eigenen Suite
Das beste Hotelzimmer, das ich je hatte. Mit einem eigenen Standseilbähnchen ging es zur Jungle Lodge hoch. Riesen Zimmer, der reinste Tanzsaal. Und 4 Suiten haben sich einen gemeinsamen Pool geteilt. Gegen Abend konnte man die Brüllaffen hören. Raum 15 war wohl der beste, so mit Abendsonne und Blick über den Urwald. Einzig die Kochkünste könnten sie noch verbessern. Aber zum Frühstück konnte man die Kolibris beim Sirup naschen beobachten.
Stayed 2 nights in Dec 2018
Response from Ludrick on 20 Feb,2019
Thank You very much, It was a pleasure to have you staying here with us, and we look forward to having you come stay with us again. Have a wonderful Day