Property was beautiful and breakfast was one of the nicest we have experienced. Service outstanding at breakfast, okay at Italian restaurant and terrible at Thai restaurant. Food served before wine, even after asking for the wine twice. Kids either screaming at Thai restaurant or playing loud movies on portable devices to keep them occupied. No staff bothered to tell the guests this was unacceptable. It happened on two separate occasions for dinner, and we just had to get out of there after the second timeโso we didnโt have the dessert which was included with our set Thai dinner. The staff didnโt apologize or even send our dessert to our room; unacceptable when you are paying 8,000 Baht for dinner for two. Also, no service at the poolโhad to get up and get water at the bar on multiple occasions. Then when I did, they wanted to bring it to where I was sittingโwhy? Iโm already up-use your energy to go around and see if other guests need anything. The last breaking point was all the children at the pool. Although there is an โadults onlyโ section, it is not. The โadults onlyโ section is one row with families allowed to sit directly behind that row. Therefore they are screaming right behind you and splashing in the pool. Why even have anโadults onlyโ? Have a โreal oneโwith an entire section of chairs and pool available to โadults onlyโโ-they certainly have the room. Not a five star resortโonly In price. There are too many other nice resorts, we wonโt be back!!
