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Reviews of Sheraton Qingdao Licang Hotel

5 out of 5
Sheraton Qingdao Licang Hotel
No. 678 Jinshui Road, (Close to Yanchuan Road), Qingdao, Shandong

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 125 reviews" "
Rating 8 - Good. 43 out of 125 reviews" "
Rating 6 - Okay. 15 out of 125 reviews" "
Rating 4 - Poor. 4 out of 125 reviews" "
Rating 2 - Terrible. 4 out of 125 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brandon

Stayed 2 nights in Nov 2023

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, staff & service
The air conditioning is not working in my room. I called the property manager and they sent the maintenance worker to fix it, but the temperature is still not going down. It’s warm and humid in the room.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ali, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel located in Licang area. overall quality are excellent. great breakfast and really outstanding service. 24/7 store is next to the gate. There is also a shopping mall near by. Good choice for business trip.
Stayed 2 nights in Dec 2020
Response from Bella on 29 Dec,2020
Dear guests, thank you very much for choosing Sheraton Qingdao Licang Hotel. You can enjoy all kinds of exciting programs and dynamic urban atmosphere at The Marriott Hotel. We sincerely look forward to your visit again.

4/10 Poor

Jianping

Stayed 3 nights in Aug 2020

8/10 Good

Hassaan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business travelers.
Friendly staff, pleasant stay.
Stayed 1 night in Dec 2019
Response from Ray on 24 Dec,2019
Dear guests, thank you for sharing the experience of sheraton Qingdao licang greentown hotel, with you to explore the world, taste the journey, looking forward to your visit at this moment

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good stay.
Stayed 3 nights in Nov 2019
Response from Ray on 22 Nov,2019
Dear guests, thank you for sharing your stay experience at sheraton licang green city, Qingdao. You will explore the world with us and enjoy every bit of our journey. We are looking forward to seeing you again at this moment

8/10 Good

Truc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, food at restaurant is amazing
Stayed 1 night in Nov 2019
Response from Ray on 21 Nov,2019
Thank you for sharing your stay experience at sheraton licang green city Qingdao. No matter where you go or what you do, we will bring you a series of excellent hotels and experiences. We sincerely look forward to your coming again

10/10 Excellent

Kris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Qingdao
Hotel is about 20-30 min from the airport. Has a great breakfast and is near to some shopping and restaurants. The rooms are very large and well appointed. A great place to stay to explore Qingdao.
Stayed 2 nights in Oct 2019
Response from Ray on 2 Nov,2019
Dear guests, thank you for sharing your stay experience at sheraton licang green city, Qingdao. You will explore the world with us and enjoy every bit of our journey. We are looking forward to seeing you again at this moment

8/10 Good

Susie

Stayed 5 nights in Oct 2019

6/10 Okay

Yu Wen

Disliked: Cleanliness, room comfort
Cigarette smoke smell even on smoke free floor
Room had heavy traces of cigarette smoking, the central air conditioning was either turned off or not directed to them room making the room really warm and stuffy. The toilet floor was full of dried urine splatters. If only the management can clean up its act, the hotel is actually not bad. Everywhere smell of cigarette smoke even though we are on the smoke free floor.
Stayed 2 nights in Oct 2019
Response from Ray on 18 Oct,2019
Dear guests, it is a pity that you are not satisfied with your stay this time. Thank you for your attention and trust to the hotel all the time. We look forward to your call so that we can hear more valuable opinions from you

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from larua on 11 Sept,2019
Thank you for taking the time to complete our stay review. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2019
Response from Laura Qi on 29 Aug,2019
尊敬的客人您好，感谢您分享青岛李沧绿城喜来登酒店的入住体验，伴您探索世界，细味旅途点滴，心系这一刻。期待您的再次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from larua on 7 Aug,2019
Thank you for taking the time to complete our stay review. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

4/10 Poor

Teresina, Canada

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Awfull customer service, limited staff Members with knowledge or understanding of English language. Food selection very limited and boring.
Stayed 6 nights in Jul 2019
Response from laura on 30 Jul,2019
Thank you for taking the time to complete our stay review. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

YOUNG AE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from laura on 24 Jul,2019
We are extrodinarily delighted to see your comments regarding our hotel .We do hope that we could be welcoming you back soon and provide our service that could beyond your expectations!

8/10 Good

Rouben

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Laura Qi on 11 Jan,2019
We are extrodinarily delighted to see your comments regarding our hotel .We do hope that we could be welcoming you back soon and provide our service that could beyond your expectations!

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Yu Fung, Hongkong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from larua qi on 5 Sept,2018
Thank you for taking the time to complete our stay review. We wish to offer you better service next time when you are here. We are here to provide the best experience for your stay and forward to have you back.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An unknown beggar walked in with me and my business partner and after telling him to leave he went down stairs and came up the elevator at his will, like it was his personal home. Hotel personal did nothing to restrict his free move from down stairs to nocking at our door for several hours begging for money. I thought being the Sheraton, it would be more professional. So we moved to a more professional 5 star hotel. Thank you for your time.
Stayed 1 night in Jul 2018
Response from Laura Qi on 14 Aug,2018
We are deeply sorry for the inconvenience occurred to you. The comments you provided will be treated seriously and allow us few days to investigate and we will strengthen security monitoring and inspection.Please accept our sincere apologies. We still look forward to welcoming you back and hopefully you will see our improvement, please do let us know if you have any plan travel back to Qingdao.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from laura qi on 1 Aug,2018
Thank you for taking the time to complete our stay review. We are here to provide the best experience for your stay and looking forward to have you back.

8/10 Good

Shui Tong Tom

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Laura Qi on 11 Jun,2018
Dear Shui Tong Tom , We are delighted that your stay with the Sheraton Qingdao Licang Hotel was enjoyable. We hope we will have another opportunity to welcome you back soon for further exploration. We very much appreciate your time and feedback.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Need more staff training
The receiptist is not being trained well, took too long for check-in and double charged room fees. Very disappointed.
Stayed 3 nights in May 2018
Response from laura on 23 May,2018
Dear Anonymous, Thank you for taking the time to complete our stay review. we are deeply sorry for what you experienced in our hotel! The comments you provided will be treated seriously and we will improve on these shortcomings ASAP. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. we still look forward to welcoming you back and hopefully you will see our improvement, please do let us know if you have any plan travel back to Qingdao. Sincerely, Laura Qi

6/10 Okay

Tammy, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from LAURA on 11 Dec,2018
DearTammy, I would like to sincerely thank you for taking the time to share your feedback on your recent visit to our iconic property.We are delighted that your stay with the Sheraton Qingdao Licang Hotel was enjoyable. Only through the concerned guest like yourself that we are able to continually improve our service. We hope we will have another opportunity to welcome you back soon for further exploration. We very much appreciate your time and feedback. Sincerely, Laura Qi

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll stay again
Excellent hotel staff. Live music in the evenings, great restaurants, nice clean rooms.
Stayed 6 nights in Nov 2017
We are grateful to see your comments ,We hope your stay was enjoyable and looking forward to seeing you visit us again soon!

10/10 Excellent

Changyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Everything was perfect, except transportation.
Stayed 2 nights in Oct 2017
Thank you for choosing Sheraton Qingdao Licang Hotel as your accommodation! We are very delightful to see your compliments regarding our associates and for sure will convey your words to our associates.We always strive to manage our hotel as a "home away home" to all our guests. Looking foward to welcoming you and your friend to Sheraton Qingdao Licang in the near future!

8/10 Good

BYEONGHO

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017
Thank you for choosing Sheraton Qingdao Licang Hotel as your accommodation! We are very delightful to see your compliments regarding our associates and for sure will convey your words to our associates.We always strive to manage our hotel as a "home away home" to all our guests. Looking foward to welcoming you and your friend to Sheraton Qingdao Licang in the near future!

10/10 Excellent

Allen D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around Great!
Great staff! Fantastic rooms. Front desk went out of their way to accommodate our needs. Restaurant staff very attentive. Great value!!

6/10 Okay

Seung Chang

Liked: Cleanliness, property conditions & facilities

8/10 Good

David K.W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Travis, Oakville, ON

Liked: Room comfort
Looks OK now but quickly deteriorating
Surprisingly the room looked out onto what looked like a landfill. The room itself was large, spacious and nicely decorated however it is clear that maintenance is not a priority. Bathroom fixtures have been pulled from the wall and shodily repaired, windows had not been cleaned on the inside for some time and bathroom tiles were stained.

10/10 Excellent

Syrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Aaron, Maui

Liked: Cleanliness, room comfort
Disliked: Staff & service
Mr. Brock
Great rooms, but Heavenly beds are heavenly beds - you expect that. Unfortunately, it's a total package that needs attention. Our AC would NOT go below 25 degrees. The man was called, he offered his only two words, "Machine" ....pause..."down", and left. An hour and a half later, the followup call arrives at 11:30 pm to wake me up and see if it works. I'm sorry, but that was just a tad too late. I will continue to use Starwood hotels because I know they do care and will try to make it right, but their leadership needs to sincerely re-evaluate their attention to detail in their Chinese market, because the local leadership are NOT on the same page.

10/10 Excellent

Jose Angel, Guangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very nice perfect for me

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Close to the airport

10/10 Excellent

Gene, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel not far from the airport
This was a great place for our family to stay not far from the airport. The room was clean, the facilities were well kept, and we were all very comfortable. The rooms were huge with plenty of space to spread out. We only ate at the club lounge on the 21st floor, but we found it good if you're looking for generally western fare. Of course there were a few Chinese selections available as well. Portions were a bit small, though, especially for dinner. Breakfast was much better. I'll also note that in almost every hotel in China they will say something about coffee making facilities which usually means a hot pot and instant coffee. I was very pleased to discover our room actually had packets of ground coffee and a small French press. Of course there were tea bags available for those that prefer hot tea in the morning. The fitness room was well equipped as hotels go and well kept. Not only were towels provided, but cold bottled water was also plentiful. There was a reasonable selection of dumbbells and enough machines for a typical workout. The treadmills offered several language selections. You may also want to consider exercising outside or joining one of the frequent tai chi classes nearby. The staff speaks English well enough to meet the needs of most foreigners. My Mandarin is good enough to deal with most hotel situations, but I didn't have to rely on that at all. They were all very willing and happy to help with all of my needs. Great place for a western break.

2/10 Terrible

Jorge Ignacio, Santiago, Chile

Liked: Cleanliness, room comfort
Disliked: Staff & service
TERRIBLE!
TERRIBLE! Just to mention a few points (all this in onlytwo days): 1. When I arrived nobody helped with my luggage in order to get inside the hotel. 2. Personel dont speak a word of english! 3. They tried to charge me again for the rooms when I was making check out neverminding the room was paid before I get there. 4. In te restaurant I had to get myself to the kitchen in order to get some olive oil as asking for it 5 times to dfferent waiters seemed not enough. Bottom line: Dont pay what they charge here as is exactly the same as paying 40 dollars in a regular chinese hotel.

8/10 Good

Kevin, Denver, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for biz
business stay. hotel was brand new and very clean. stayed during off season, so japanese rest. not open. Staff a little light. Rooms nice. Food very good, gym nice, the neighboorhood is in a highend area. Surrounding homes new and very nice. pretty close to the freeway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

8/10 Good

S.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jongcheol

Stayed 1 night in Oct 2023

10/10 Excellent

Jinxi

Stayed 2 nights in Nov 2023

10/10 Excellent

Søren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and rooms
Great clean hotel with comfy rooms and beds. Nice breakfast where the staff was nice and helpful. Better than the reception staff that can't even great you when you pass them. The hotel lacks personality The restaurant closes early in the evening but there are many in the mall next door. I'd stay here on my next business trip again.
Stayed 2 nights in Oct 2023

10/10 Excellent

SUNGJOON

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

sing kwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Feng-Min

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Kyung Min

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행
친절하고 편리했습니다. 단, 금연룸이였는데 담배냄샤가 많이 나서 아쉬웠습니다.
Stayed 1 night in Mar 2023

8/10 Good

Kyung Min

Stayed 1 night in May 2022

6/10 Okay

Kyung Min

Stayed 1 night in Feb 2022