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Reviews of Hotel Gran Mariscal Quito

3 out of 5
Hotel Gran Mariscal Quito
Juan Leon Mera y Joaquin pinto, Quito, pichincha

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 31 reviews" "
Rating 8 - Good. 6 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

RAFAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fernando and Gustavo were amazing hosts, not only did we get a warm welcome, they shared city tips, recommendations, history and traditional food places. By far they exceeded our expectations.
Stayed 2 nights in Oct 2023
Response from Juan Fernando Rueda on 12 Oct,2023
Estimados amigo esperamos que su regreso a casa aya sido el mejor, siempre esta sera su casa en la ciudad de Quito Dios les bendiga siempre

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was basic and simple but met our needs. It was rather noisy at night, hearing echos in the lobby and street noise from nearby parties. The owner was very friendly and offered to help us make plans and arrangements around Quito. We didn’t need his assistance but he always wanted to stop and chat. He did sometimes lock the front door of the hotel which he said was for safety but was sometimes inconvenient as we could not get in ourselves. They let us keep our room for a very late check out, which was very generous!
Stayed 3 nights in Dec 2021
Response from Juan Fernando Rueda on 21 Dec,2021
Good morning to be able to work for you, we will take into account your recommendations that will help us to improve, we wish you happy holidays and we will always be at your service

4/10 Poor

Ramos

Travelled with group
Disliked: Amenities
Control excesivo de acceso en las salidas y entradas. No me sentia libre de salir libremente en las noches. Tenia que esperar que abrieran la puerta luego de las 10:00 y percibia molestia en el empleado luego al tener que levantarse para abrir.
Stayed 6 nights in Nov 2021
Response from Juan Rueda on 1 Dec,2021
Buenos dias , nuestro hotel es un hotel que cumple con las normas de proteccion de bioseguridad ya que es la manera de cuidar a nuestros huespedes y nuestra ciudad lamentamos que le paresca exesivo pero la salud es prioridad tal como se le infoirmo a su arivo y consta en nuestra informacion antes de la compra, a su arribo se le informo de los horarios y las condiciones para que su estadia sea la adecuada, para nosotros es un honor el siempre atenderlo tal como se lo ha echo, prestando todas las facilidades que estan habilitadas segun las normas vigentes en nuestra ciudad y pais, como usted recordara

10/10 Excellent

Brian Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a small property but has a lot of charm. The manager is very accommodating friendly and helpful.
Stayed 7 nights in Sep 2021
Response from Juan Fernando Rueda on 21 Sept,2021
Muchas Gracias por su visita esperamos poder volver a atenderlo Atentos Saludos siempre su casa

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Juan Fernando Rueda on 22 Jan,2021
Etimados Amigos Gracias por su visita esparamso volver a verlos pronto en esta su casa en la ciudad de Quito

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed all of it. Would have liked access to WIFI and english speakimg staff, but i would definately recommend and stay here again. No real complaints. Great job!
Stayed 2 nights in Mar 2020
Response from Juan Fernando Rueda on 30 Mar,2020
Muchas gracias por sus amables comentariso que nos ayudan a mejorar

8/10 Good

Scott, Calgary, AB

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gran Mariscal is a small property and therefore somewhat lacking in amenities, my only complaint. The location is only two blocks from the bars and restaurants of Plaza Foch. The premises were immaculate, and the staff was wonderful despite having only one very kind lady with a rudimentary grasp of English. Everyone was eager to please and we were treated like royalty.
Stayed 3 nights in Mar 2020
Response from Diana on 11 Mar,2020
Thanks for your comments help us improve, we hope to have you again soon Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. Staff are very helpful and accommodating. Friendly staff.
Stayed 2 nights in Mar 2020
Response from Diana on 11 Mar,2020
Gracias por sus comentarios nos ayudan a mejorar , esperamos tenerlos pronto nuevamente saludos

6/10 Okay

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Fernando on 24 Feb,2020
Gracias por su comentario nos ayuda a mejorar.

8/10 Good

Yoisman, Miami, fl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and staff is nice but located near plaza foch which has prostitutes and not decent people.
Stayed 4 nights in Feb 2020
Response from Juan Fernando Rueda on 10 Feb,2020
Dear Friends, we appreciate your visit and your comments always help us, to improve the theme of night activity is a social issue in which local government authorities are taking action. As you can see we are a safe hotel that works for the good of tourism We hope to see you soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older hotel it was maintained very nice. The hotel is close to a bar / nightclub. Music could be heard until late night.
Stayed 7 nights in Sep 2019
Response from Diana on 10 Oct,2019
Dear Sir We appreciate your comments to which We will follow up and solve your anticipated visit to is your home in Quito

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean, the staff was super helpful.
Stayed 6 nights in Aug 2019
Response from Juan Fernando Rueda on 5 Sept,2019
Dear Sir Thank you very much for your comments that help us continue working and striving every day We hope to see you again soon in your home God bless you

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quito August 2019
A nice hotel in the Mariscal section of Quito, the owner/manger Fernando and his team went out of their way to be accommodating, responsive and helpful. A very warm and welcoming atmosphere from the hotel staff defines this hotel, and makes it worth booking for a stay in Quito
Stayed 2 nights in Aug 2019

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the early check in, allowed by the Manager. I like when a client call the management, explain the situation, and the Management give a prompt solution. This is called "Customer Service, Customer satisfaction". The new time I go to Quito, I won't hesitate to stay again in this Hotel. Thank you
Stayed 2 nights in Aug 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We really enjoyed our stay, we didn’t check out the gym but it exists. Fernando was really helpful and helped us plan the rest of our Ecuador trip.
Stayed 2 nights in Aug 2019
Response from Juan Fernando Rueda on 17 Aug,2019
Good afternoon For us the Gran Mariscal Hotel family is always a pleasure to enjoy the company of people as you hope to see you again in this your home in the city of Quito, thank you for your kind choice and God bless you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good sized rooms and super-friendly, helpful staff.
Stayed 2 nights in Aug 2019
Response from Juan Fernando Rueda on 15 Aug,2019
Dear Friends Thank you for your comments always at your service. We look forward to your return soon and wish you a happy home. God bless you

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the Mariscal.
Nice, comfortable, clean, Really friendly staff and good beakfast. Could cab to old town for a few bucks
Stayed 1 night in Jul 2019
Response from Juan Fernando Rueda on 22 Jul,2019
Dear Emilie Thank you for choosing us, always your comments are important, we hope to see you again soon God bless you

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Juan Fernando Rueda on 17 Jun,2019
Muchas Gracias por su amable calificación sera un gusto poder atenderlo nuevamente en esta su casa en la ciudad de Quito Saludos

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Juan Fernando Rueda on 3 May,2019
Muchas gracias Por su visita esperamos poder volver a servirlo pronto Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is a gem and couldn’t have been more Helpful. Rooms at the front are noisy though. The area is perfect for exploring Quito.
Stayed 1 night in Apr 2019
Response from Juan Fernando Rueda on 17 Apr,2019
Dear Friends Nothing more pleasing than attending you as you deserve again thanks for visiting our country, our city and your home that will always be ready for you Thanks and see you soon we wish you a happy return to your residency God bless you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Conviently located. Facility was very clean and the staff was very helpful in arranging day activities. Only negative was the pump was broken on the hot tub.
Stayed 4 nights in Feb 2019
Response from Juan Fernando Rueda on 22 Feb,2019
Dear Friends We hope that your trip back home is the best your comments help us improve and we will soon be fully operational, remember that this is your home and in your next visit we can share a complimentary glass of wine in addition to a discount on its transport services from and asia the airport. We appreciate your trust and we hope to see you soon

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Gran Mariscal Quito was a very clean and comfortable place to stay. The manager was very nice and eager to do anything to make sure our stay was pleasant. When we were there, they were still working on the gym/spa area, but it looks like it will be nice. We would definitely stay there again.
Stayed 2 nights in Jan 2019
Response from Juan Fernando Rueda on 28 Jan,2019
Dear Friends Thank you for visiting our country and especially the city of Quito and its home we continue and we will continue working so that the service of our hotel is the best and thanks to your comments we take into account all the new details, we hope to have them again in your home Greetings and even

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to stay in a hotel as clean as this hotel 🏨. Had to go all the way to Ecuador to find it.
Stayed 2 nights in Jan 2019
Response from Juan Fernando Rueda on 5 Jan,2019
Dear Friends Your comments are very important for us and help us to continue working to improve, thank you for choosing us and giving us the opportunity to work so that your experience is of quality and the one you deserve. This will always be your home for you, your family or friends. Thank you for choosing our country, Quito and especially for being part of our family. We wish you success and a safe return home

4/10 Poor

Laura

Stayed 1 night in Jun 2023
Response from Fernando oRueda on 8 Jun,2023
agradecemos su comentario

4/10 Poor

Juan

Stayed 1 night in Jun 2022

8/10 Good

Nevio

Stayed 11 nights in Apr 2022
Response from Juan Fernando on 15 May,2022
Esperamo que todo este bien y que Dios les bendiga siempre

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 1 night in Oct 2020
Response from Juan Fernando Rueda on 17 Nov,2020
Muchas gracias por su visiat estaremos siemrpe atentos a su regreso a esta su casa

6/10 Okay

Oscar

Liked: Staff & service
Hotel correcto
Hotel con un precio algo elevado en cuanto relación calidad precio,es un hotel sencillo,nuevo,y el personal muy atento,mención especial,para el sr juan Fernando, siempre tratando de agradar. Algo que no me gustó es que las toallas estando mojadas ,no te las cambian,y las tienes que solicitar. La zona por la noche es horrible,da un poquito de miedo.
Stayed 3 nights in Aug 2019
Response from Juan Fernando Rueda on 5 Sept,2019
Estimado señor Muchas gracias por su comentarios que los tomamos como una ayuda para mejorar, cada pequeño detalle hace la diferencia y lo haremos Que Dios les cuide y guié sus pasos siempre

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utrolig god service og rene rom. Mange gode restauranter i nærheten. Hjelpsomt personale og komfortable senger.
Stayed 5 nights in Aug 2019
Response from Juan Fernando Rueda on 17 Aug,2019
kjære venner takk for den vennlige kommentaren, vi vil alltid vente på at du kommer tilbake til dette huset ditt, som Gud leder dine trinn alltid

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un super rapport qualité prix service !
Un super rapport qualité prix service !
Stayed 1 night in Jul 2019
Response from Juan Fernando Rueda on 31 Jul,2019
muchas gracias por sus comentarios, siempre a sus ordenes