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Reviews of Park Chalet, Shahdag, Autograph Collection

5 out of 5
Park Chalet, Shahdag, Autograph Collection
Gusar-Laza Road Km 28-29, Shahdag, Qusar

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 50 reviews" "
Rating 8 - Good. 15 out of 50 reviews" "
Rating 6 - Okay. 4 out of 50 reviews" "
Rating 4 - Poor. 3 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Talib

Stayed 1 night in Feb 2023

10/10 Excellent

Gulnara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Hotel has great staff! When booking the room I indicated 3 people (2 adults and 6 yo kid). I paid for the kid as well, thinking that this would be payment for all extras in relation to the kid, but turned out that this was just breakfast and in general the room with king size wouldn’t fit 3 people! The staff was kind enough to resolve issue immediately, offering the room with 2 queen size beds, which is same cost. In general, nice hotel, nice breakfast.
Stayed 3 nights in Feb 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but some things could improve.....
Nice hotel with nice rooms and very clean. However, a few comments. 1. The breakfast area is almost too small when the hotel is full, we were lucky to get a table and it was a bit chaotic. 2. The rooms are like saunas even with the heating turned off, we couldn't open the window because we were with a small baby. 3. You should really consider providing a late check out as standard on a weekend, people are there to ski and it is a real pain in the backside having to check out when you want to ski. It would be great if you could check out at 4pm after finishing skiing.
Stayed 2 nights in Feb 2023

6/10 Okay

Stephan

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel bar on7th floor is smoking area. In evenings it is unbearably smoky in there.
Stayed 4 nights in Jan 2023

8/10 Good

Anjali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stay was amazing, beautiful location and delicious food. Will definitely come back again. 😀
Stayed 2 nights in Dec 2022

8/10 Good

Gulnara

Liked: Staff & service
Stayed 3 nights in Jan 2022

8/10 Good

Iain

Liked: Property conditions & facilities, room comfort
Skiing Trip
Stay was very nice as always. Only thing the hotel needs to do is allow the room temperature control to drop below 25 deg C. Room was too warm to sleep in.
Stayed 2 nights in Jan 2022

10/10 Excellent

Namig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Just go and see yourself, you wont regret
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020

8/10 Good

Emin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Elmaddin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

REHAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay.
Stayed 1 night in Dec 2019

8/10 Good

Norah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Khadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull day
Great to see the snow
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything was fine. Comfortable beds, large bathroom, decent breakfast, easy check-in. We did have a slight issue with them charging us for 3 children for breakfast instead of two and it took a bit to get it sorted. But all was well in the end.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Only downside was size and tap in sink - too small and tap point directly out. We also had toilet seat that was cracked and glued rather than replaced
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much Kamilla (reseption). Very positively, great job
Stayed 2 nights in Feb 2019

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my room and restaurant was mind blowing. everything at this place was amazing . i loved the snow shower .
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and has spacious room. We went there several weekends with our kids. The staff is helpful, kind and friendly. The location is perfect for weekend skiing. Compared to Europe the slopes are mostly empty and in good condition. I see some improvement potential in preventing kitchen odeur on the floors, the sometimes slow breakfast coffee delivery and a faster checking for returning guest. Overall we are really pleased with the hotel and the service.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Ridiculous policy
There is indescribable policy in the hotel. We went there together with 3 family ,each family 2 adults 2 kids ( almost the same age).In spite of hotels.com gave option to choose children as well while booking the room hotel didn't provide extra bed for kids.Reception requested extra pay for this.Only 1 family was lucky they had extra bed at room without any payment.Another suprise we meet at breakfast .1 family from us only 2 person allowed to have breakfast.No one can explain in the hotel what is going on and what a ridiculous policy that they have.Could not get chance to meet manager to get explanation.Reseption had excuse that he is in the long meeting)...So,someone who is planing to have trip there be ready to meet this stupid cases.You payment won't be what you paid online,as other hotels.Here is working magic rules which i guess depend on decision maker's mood)).Except this situation hotel in general is ok,hotel staff are freindly,polite.Breakfast is perfect.Room was clean only problem is temperature in the room can not be adjusted.Controller is not reacting and only way to get temperature drop swich off the system.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is very big, personal is very helpful. The only problem is there is no medicine you can get in the hotel, if you catch cold ot have headache you must take it with you
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Park Chalet.
Nice room with a view, good breakfast, good room service, good internet.
Stayed 2 nights in Jan 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Vugar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size
Enjoyed trip only disappointment was with room provided. I have booked for 4 people 2 adults and 2 kids, bit provided room was with one queen bed which is ridiculous for 4 people, except that everything were good
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Tania

Liked: Cleanliness
Not enough sleeping places were free provided
The property is good looking and pretty clean . A staff is polite but not competent or flexible to resolve problems if you’ll have any. Hotel’s policy is aimed to make you extra payments (like extra bed ).
Stayed 3 nights in Dec 2018

10/10 Excellent

manu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sevinj, Baku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect! Very chic!Fantastic WiFi! Wonderful staff! Thanks!
Stayed 1 night in Jan 2018

6/10 Okay

Anar

Disliked: Staff & service, property conditions & facilities, room comfort
Dear ALL WE have booked junior suite Room .But when we arrived to hotel receptions gave us junior suite room but only for 2 person 1 bed without extra bed .But we were with our children . We apply to reception about extra bed but they answered that we booked this room online and they could not help us .We must apply to you or pay 70 AZN for person . We try explained them that we bookedjunior suite for 4 person but they did not understand us .Finally we spend night uncomfortable .
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel
The hotel is very close to the other two hotels which made it convenient to walk between the three. When we arrived we had to wait almost the whole day for the extra bed although we requested it by email before arrival and again the minute we checked in but it took around 6 hours to provide it which was a little disappointing for us and the kids. The kids area is nice The resturant at the top is good
Stayed 3 nights in Dec 2017

8/10 Good

Vladimir, Pilsen, Czech Rep.

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel next to skiing area.
Everything in the hotel was as one would expect from a 5 star hotel. The staff were nice and helpful, room clean with beautiful view. Sauna and pool OK.

10/10 Excellent

samer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hope to visit the hotel again ....

10/10 Excellent

Fawaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to Shadhag
Thank you bit was great. The hotel staff was cooperative and mostly friendly.

10/10 Excellent

Rauf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Лучший отель
Очень хороший отель. Отдохнули просто замечательно!
Stayed 4 nights in Jan 2022

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Hashim

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Nicht Sauber!
Der Zustand des Hotels und Designg ist wirklich gut! Nir leider Service und Sauberkeit hats uns getäuscht.
Stayed 1 night in Jan 2020

10/10 Excellent

Sefer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Galina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Tagir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Поездка на Горнолыжку
Впечатления от отеля как всегда приятные, останавливаюсь не в первый раз и отель держит марку, обслуживание на высоте
Stayed 1 night in Feb 2019

10/10 Excellent

Vladimír

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Chalet - skvělé ubytování u sjezdovek.
Do Šahdagu jsme přijeli lyžovat a tak pro nás byl pobyt v Park Chalet ideálním řešením. Problém vznikl v rezervaci hotelu, kdy nám byla rezervace udělána na termín o týden pozdější než byla naplánována naše cesta a tato rezervace se nedala změnit ani zrušit a proto jsme museli pobyt zaplatit podruhé a dráže.
Stayed 3 nights in Jan 2019

10/10 Excellent

YELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Рекомендуем!
Отель новый (3-4 года) внутри приятный дизайн подходящий под горнолыжный курорт. Завтраки бесплатные и превосходные ( огромный выбор на любом вкус) так же как и вечерний буфет! В номерах чисто , уютно есть все необходимое ( чайник, кофеварка,холодильник,фен) Персонал очень дружелюбный и готовый помочь во всем, Внизу есть спа с бассейном и сауной . Аренда лыж в соседнем отеле но это 50 метров от отеля. Подъёмники тоже рядом. Купить пас и нанять инструктора тоже можно рядом Школа. Очень рекомендую! Рядом ещё 2 отеля но из них этот нам нравится больше всех!
Stayed 1 night in Mar 2018

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien
Très bon séjour, très bel hotel tout recent

10/10 Excellent

Vladislava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель супер, но с персоналом проблемы.
Итак, мы прибыли в отель. Заселение с 14:00. В 13:40 мне сказали: через 15 минут мы вас заселим. В итоге заселили в 15:00 и то в номера, которые нам непредназначались.. Далее ужин. Он отличный! Есть и свежеприготовленное мясо, и овощи, и десерты, и тд. Посещали бар ASPEN на 7 этаже - обслуживание ужасное: ждали 40 минут пока подойдут к нам и уберут со стола, убрали и пропали, только кальянщик к нам приходил...ну смешно. Спа - с обслуживанием тоже какие-то проблемы. Посещали 2 раза, один из раз на ресепшене вообще никого не было, записались сами и пошли, так персонала вообще нигде не было. С кадрами явно какие-то проблемы.
Stayed 4 nights in Jan 2018

10/10 Excellent

Tagir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Парк Шале отзыв
Очень хороший отель, обслуживание на высоком уровне, жалко что жили всего 1 день, хотелось остаться бы на более длительный срок
Stayed 1 night in Dec 2017

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Adbulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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