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Reviews of Crystal Hill R

3 out of 5
Crystal Hill R
Kg. Kundasang, Ranau, Sabah

Reviews

5.8
Rating 10 - Excellent. 16 out of 185 reviews" "
Rating 8 - Good. 47 out of 185 reviews" "
Rating 6 - Okay. 53 out of 185 reviews" "
Rating 4 - Poor. 34 out of 185 reviews" "
Rating 2 - Terrible. 35 out of 185 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Yen Leng

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Imran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and view
Stayed 1 night in Nov 2022

2/10 Terrible

Chiew Keng

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

THANGADURAI

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Positive and negative about crystal hill hotel
I've booked 2 days in crystal hill hotel. The first day the TV is not working the hotel towel is not clean as well. There were bugs and some insects in our room and the glasses they provide also not clean. The good point about this hotel is they provide water heater and a wonderful view from our balcony and the heater from our bathroom worked well for the first day.........The second day we actually frustrated and decided to move other place Caz in the morning 6am heater doesn't working and we forced to bath in cold water in the early morning. But we can stay there for the nature and the view. Overall the hotel gave a great experience.
Stayed 2 nights in May 2022

8/10 Good

Cyril Steven Bosuang

Travelled with partner
Liked: Cleanliness, staff & service
The view was superd! Rooms need to be improve. Require cafeteria will be a best solution, because its not near town to buy own food or anything.
Stayed 1 night in Apr 2022

10/10 Excellent

Syarif Bush Luang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2022

8/10 Good

TAU

Stayed 1 night in Mar 2022

8/10 Good

EARNA

Stayed 1 night in Feb 2022

6/10 Okay

Chow Chung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars View with rundown facilities
On 1st night, the first room was rundown. The bed was very bad condition like sleeping on the wire frame, toilet was not clean and without any toilet paper. 3 person checked in a 2xdouble bedroom, but only 2 towels and 2 soap provided. Dirty stain were everywhere on the curtain, bed sheets and wall. Bugs and big fat mosquito is full and biting my kids (at 4am, I had kills more than 15 of them). On 2nd day, asking for change room however was rejected at once due to we already checked in on the room, cannot be changed. After much discussion, finally they changed us to next room which is much better in condition. Self prepared mosquito repellence and expected same soap quantity. Can sleep better. Despite of the room condition, the view is outstanding 5 stars. You have180 degree view of Mount Kinabalu and Kundasang town.
Stayed 2 nights in Apr 2021

2/10 Terrible

Hyerolyn jecqulye

Disliked: Staff & service
View is perfect. but i will not recommend this place if it is for comfort. The house keeping didnt change the bed sheet. They use back the ones customer use before. Room is not like in the picture i saw. Shower also broken. condition 5/10. if u stay for the view definitely recommended
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM IS a) FILTHY, DIRTY & SMELLY. b) ALL BATHROOMS MOULDY, DAMAGED & FAULTY SHOWER, CRACKED TILES MAY CUT & INJURE PEOPLE c) CROCKROACHES IN ROOMS d) SPIDERS & COBWEBS IN ALL OF THE BOTTOM OF DRESSIMG TABLES, WALLS, EVEN ON FRONT DOOR e) DIRTY, MOULDY & STAINED LINEN, BEDSHEETS, BEDSHEET COVER & PILLOW CASES f) BADLY MAINTAINED WITH DETACHED SKIN OF DRESSING TABLES & WARDROPE WITH SHARP EDGES WHICH MAY INJURE PEOPLE. g) PICTURES OF MISSING SOFA, POTS, TABKE LAMPS AS SHOWN IN BOOKING WEBSITE. h) WE WERE VERY BADLY SHAKEN, SHOCKES & DID NOT SLEPT WELL WITH THESE TERRIBLE CONDITIONS.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
The morning view was fantastic. I really like the location of Crystal Hill.
Stayed 1 night in Feb 2020

2/10 Terrible

jaen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most horrible stay
This is the most horrible stay so far in my life. the washroom was dirty, moldy; the curtain and the sofa cushion were also moldy. The room was stuffy, no fan was provided, with the windows open, it would be too cold. No slippers were provided in the wet toilet, shower head was not functioning well. We ordered breakfast to be available at 7a.m. as we need to rush for the hike, it didn't arrive till 7:15a.m.
Stayed 1 night in Jan 2020

6/10 Okay

Nordin

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Amin, Brunei

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location is good. But lack facilities and amenities.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Beautiful view but too many mosquito in the room
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Mimik

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bilik yg kami dapat ok. Cuma kebersihan bilik x ok. Tambahan nak buat air panas pun x dpt. Apabila ptg ada panas sedikit. Kipas mmg x ada. Malam mmg sejuk giler. Selimut n cadar x bersih. Staff ok. Pemandangan mmg cantik.. Cuma kena hati2.terutama faktor keselamatan keluarga Dan juga barang-barangan yg dibawa. X tahu nak taip apa lagi. Sesiapa yg nak menginap d sini blh tgk review org lain jugak ya. Tq. 🙃
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
need to upgrade...
Stayed 1 night in Sep 2019

2/10 Terrible

csy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
dirty ,dirty and dirty
Stayed 1 night in Aug 2019

6/10 Okay

Bon

Disliked: Property conditions & facilities
Muslim friendly
Stayed 1 night in Aug 2019

2/10 Terrible

Kellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
super lousy hotel ever！！！cleanliness fail.service fail.everything sucks.i check out after 10 mins n go stay at other hotel
Stayed 1 night in Jun 2019

4/10 Poor

Ali Anwar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too Far Away from the Main Road
The hotel located quite a distant away from the main road. We have to drive 1km plus on dirt road. The condition of the hotel is poor and have poor sound proof system. No restaurant,..and it require us to travel to get our meals.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Worst this time
Stayed 1 night in Aug 2019

2/10 Terrible

Dianna

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Their staff was totally rude.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2019

2/10 Terrible

Tin, Kota Kinabalu

Travelled with family
Disliked: Cleanliness
No unique at all. Room cleanliness worse (pillow, bedsheet, etc). There is no safety lock at the door.
Stayed 1 night in Aug 2019

2/10 Terrible

Zila, Kota kinabalu

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bilik behabuk.. Tandas kotor.. Air panas utk mndi tiada... TV tiada siaran....
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The view is nice But the basic furnitures need to be upgraded Poor hygiene, no bin provided Three persons but only two towels given The road to the property quite dangerous too
Stayed 1 night in Jul 2019

4/10 Poor

Abdul.mutalib

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Ryz, Myy

Travelled with family
Liked: Staff & service, amenities
Location was good
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had booked the honeymoon sweet and from the photos on Hotels.com it looked clean and comfortable. We got to the room and it was filthy and dirty. The bedding was atrocious. Bathroom was grimy with dirt. We complained yet the staff didn’t know what to do!!! They then offered us a suite on the upper level. The room was slightly better but still dirty. There was old brown sofa. My wife was severely bitten by fleas on her thighs and crutch area after sitting there. We left the next day because of this although we booked for 5 nights. All other people complaining about the filthy conditions. Cockroaches in bathroom and bedroom
Stayed 5 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Zubair

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
View cantik.. Tapi maintenance teruk, cadar, sarung kerusi kotor.. Tv perhiasan je. Hmm
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
only view we paid for it.thnks
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really sucks..cleanliness failed..even got nice view,but really poor cleanliness..not worth for money
Stayed 2 nights in Apr 2019

6/10 Okay

Mon, Kuching, Sarawak.

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The view was very cun one...but you need to go to the reception balcony to see it. Early morning is the best time to see it clear from the fog/mist/cloud.(6.40-7.40)am. Cleaner sky's. The facility tho, not much. If they do a renovation work for it it would be great.
Stayed 1 night in Apr 2019

4/10 Poor

Ahmad

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad stay
The room is very dirty, dark, no wifi, rough road to reach
Stayed 1 night in Apr 2019

4/10 Poor

Tan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lower the price otherwise not recommendable
The location was strategically build to provide a grand view of Mt. Kinabalu. That made up for all the below average condition, cleanliness, service, comfort and overall condition of the property. The price we paid DOES NOT commensurate with the general expectation of any season traveler/tourist :(
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

lala

Travelled with partner
Disliked: Property conditions & facilities
The view is fascinating. it look exactly like in the picture. However, the property is kinda old and not clean as much as i expected.
Stayed 2 nights in Apr 2019

8/10 Good

David, sarawak

Travelled with partner
Liked: Staff & service, amenities
I love the view of Mount Kinabalu from this hotel and the staff is friendly but for this particular room 102, they need to fix the door( a bit stuck when i try to open it) and install extra lock for door for safety reason. I hope they will fix the issue because i would like to stay in this hotel for the nxt future trip to KK
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Boring with no view of the mountain from our room.
Stayed 1 night in Mar 2019

6/10 Okay

Wawa, Bandar Enstek

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
View was amazing. The place was a bit old, need some renovation. Smelly blanket.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Arien, melaka, my

Liked: Staff & service
Nice view with mount kinabalu
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
GOOD VALUE FOR MONEY
Stayed 1 night in Feb 2019