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Reviews of Regency Inn Richmond

2 out of 5
Regency Inn Richmond
1500 Eastridge Road, Richmond, VA

Reviews

6.4
Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 97 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 332 out of 1000 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bryan

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
As with most things you get what you pay for. This was a relatively cheap room that ultimately served its purpose as a place to sleep for 1 night. Supposed to be a smoke free room but we could smell it pretty strong as soon as the door was opened. Amenities were as expected for a cheap place. Mini refrigerator was fine for our few things. Microwave worked fine. Bed was normal (horrible) for a cheap hotel. Mattress was shaped like a bowl and pretty uncomfortable but served its purpose for a place to sleep. The door didnt latch properly so we had to put a chair in front of it to keep it so that no light would shine through. Room overall was in need of repairs. The mirror on the ceiling was not a perk either but rather weird. Staff seemed good but we really only interacted during checkin. My rating is low because of the smoke smell being bad and the door not functioning correctly. Both are issues that we should not have encountered. We will NOT be staying there again
Stayed 1 night in May 2024

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, amenities
The rooms was under construction and the tv didn't work properly.
Stayed 1 night in May 2024

2/10 Terrible

Lynn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property met none of our expectations. We decided not to stay and left to find another hotel.
Stayed 1 night in May 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

MATTHEW J, Biddeford

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and courteous. The reason I’m leaving the review is because this hotel was greatly misrepresented on Expedia. The pictures on their site must be 10 years old. The entire place is run down. Everything in my room was old and worn out. The walls had several unfinished patches. My key stopped working twice and I had to go to the front desk for a fix.
Stayed 2 nights in Apr 2024

10/10 Excellent

Vanessa

Liked: Amenities
The Staff were very professional, helpful, nice and rooms were clean. I also felt safe.
Stayed 1 night in Apr 2024

2/10 Terrible

Demetrius

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kept having people standing in front my door being loud knocking on the wall next door had to fix the AC unit myself because it didn’t work housekeepers kept waking me up because they don’t offer dnd signs
Stayed 4 nights in Apr 2024

8/10 Good

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

MyTwo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jharion

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but the entertainment could be better
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really a hidden gem it is cheap very clean the staff was so friendly and welcoming. The parking lot is nice and smooth lots of parking area. The outside is in great shape and clean. The rooms are clean and smell good and it has a rustic old time luxury feel. And they has cool lighting outside.
Stayed 1 night in Apr 2024

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique it's a Walmart across the street and a chick fila
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 3 nights in Apr 2024

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities
T
Stayed 1 night in Apr 2024

6/10 Okay

Mickenson

The space seems like old, and noisy the room, the phone doesn't work
Stayed 1 night in Apr 2024

10/10 Excellent

Bryant

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Overall it was a great stay. Property does need some maintenance work done in the rooms
Stayed 1 night in Mar 2024

2/10 Terrible

Erik

Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and reflects price. Window was cracked. Internet wasn’t working. Fine on a budget.
Stayed 2 nights in Mar 2024

6/10 Okay

Nicole

Stayed 1 night in Mar 2024

6/10 Okay

Buster

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Cora

Liked: Cleanliness, amenities, property conditions & facilities
I like the location and room especially the customer service
Stayed 1 night in Mar 2024

2/10 Terrible

klaus

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel is in great need of repair. the room was basically falling apart— power outlet with two lights plugged in (only lights in the main room) was dangling out of the wall. ceiling tiles sagging and broken in some areas. mysterious fluid spattered across the mini fridge. tv so far away from the bed that i decided to move the bed and to my surprise i found someone’s leather… intimacy device. the bathtub has seen better days— permanent grey spots (looked like it was peeling?) throughout and not cleaned well besides. odor of acetone very strong upon entering the hotel room. several patches of wall smeared in drywall putty or something similar, at a striking contrast to the dismal orange wall coloring. a chunk missing out of the cabinet that holds the mini fridge. neighbors on all sides very .. active? sounded like they also needed to rearrange the furniture, for which i could not blame them. best part of my stay was checking in and having a lovely conversation with the lady who works the overnight shift.
Stayed 1 night in Mar 2024

4/10 Poor

Brianne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was polite at check-in and check-out. I’ve stayed here once before and that room was accommodating but this time the room had a few flaws. The toilet wouldn’t properly flush, the temperature gauge on the unit wouldn’t go past 65 so I had to turn it off because it was blowing cold air and the TV couldn’t pick the same number of channels like the last stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Bryant

Liked: Cleanliness, staff & service
The staff was excellent and did an Awesome job helping to accommodate my needs. The property does need some maintenance work done. Overall, it was a great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff and easy checkin. She made sure I had what I needed and made me feel comfortable.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked room. When arrived there was a note on the door that said closed for renovations!!!
Stayed 5 nights in Apr 2023

2/10 Terrible

Donyai

Stayed 1 night in Mar 2023

2/10 Terrible

Jerimiah

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
They had roaches and the floor in my room was coming up
Stayed 2 nights in Mar 2023

2/10 Terrible

Katharine, Henrico

Stayed 1 night in Mar 2023

8/10 Good

Michele

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Mar 2023

10/10 Excellent

Jezreel

Stayed 1 night in Feb 2023

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was so bad that we left after one night, though we had paid for three. The room was in bad repair--chipping paint, crumbling ceiling tiles. It was also not properly equipped -- no wastebasket anywhere in the room; the electric outlets were a fire hazard, hanging out of the wall. And despite the no-smoking signs everywhere, the room smelled of cigarette smoke, and many guests could be seen standing outside their doors and smoking. The wifi didn't work, and the staff's only suggestion was that we try it late at night. It was also very noisy; we were awakened at 6 AM by two men shouting at each other, followed by a door slamming. I half expected to hear a gunshot next, but didn't. The bed was also lumpy and uncomfortable.
Stayed 2 nights in Feb 2023

6/10 Okay

Sandi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Joseph

Stayed 1 night in Feb 2023

10/10 Excellent

Krystal

Stayed 1 night in Feb 2023

6/10 Okay

Mark

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
An older property. In need of renovation/upgrades. There was full trash cans through out the hallways/common hallway/stairs areas. The TV in room was not in a position that was easily watchable. Lighting in room was very low/dim,
Stayed 1 night in Feb 2023

4/10 Poor

GARY

Stayed 2 nights in Feb 2023

2/10 Terrible

Demetrius

Stayed 1 night in Feb 2023

10/10 Excellent

Joseph

Stayed 1 night in Feb 2023

4/10 Poor

Tammy

Stayed 1 night in Feb 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spare yourself
Nastiest hotel I’ve ever seen.
Stayed 3 nights in Feb 2023

4/10 Poor

Shandre

Stayed 1 night in Feb 2023

10/10 Excellent

Clater

Stayed 1 night in Feb 2023

2/10 Terrible

Jules

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
cigarette smell, old bath tubs
Stayed 2 nights in Feb 2023

6/10 Okay

Sandra

Liked: Property conditions & facilities
Disliked: Room comfort
Not too bad
Checking service was okay nonchalant but it was okay the only thing was that the beds were very uncomfortable the twin beds they sink in and the telephone didn't work for me to call the office but all in all everything was well as quiet they do keep the grounds and area clean the rooms were clean they smell good so I do give them five stars on that
Stayed 1 night in Feb 2023

4/10 Poor

Sean

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This was not the best place to stay. Kinda old and and kinda dirty. I’ve seen worse but not great.
Stayed 2 nights in Feb 2023

2/10 Terrible

Levent

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst stays I have ever made, perhaps the worst. This property looks never cleaned, too dirty. Stains everywhere on the walls, doors, bathrooms. There is not even a towel hanger. Smells a bad odor. Had to stay as I was tired to go anywhere else. Otherwise would definitely not stay.
Stayed 1 night in Feb 2023

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
This motel is not being taken care of at all. Holes in the walls broken fixtures, ripped curtains. It was a terrible experience and I advise travelers to find a different accommodation.
Stayed 1 night in Feb 2023

2/10 Terrible

Delvy, Fort Lauderdale

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Is bad the room
Stayed 1 night in Jan 2023

6/10 Okay

Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the beds. I dont like rhe fact that if i stay a week i have to pay a pet fee for each day it should be a one time fee. Like 30.00 extra for a week. And the wifi sucks i stayed there cause it says you have wifi in each room, i actually moved rooms trying to get a better signal and it didnt help. They relly need to fix that. I believe if its not fixed ill find another hotel to stay at on my next visit.
Stayed 1 night in Jan 2023

4/10 Poor

russell

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Sorry to say but this place is run down
Stayed 1 night in Jan 2023