Premier Hotel Cabin Right of Rhine

"We only needed a bed for the night as we were attending a concert. The bed was large, clean and very comfortable. The staff was very accommodating. We needed a taxi to get to the venue and they had one for us within 3 minutes. Fresh water, still or sparkling on demand at the front entrance. Shower snd restroom were cleaned and well stocked. The AC wotked great. We were comfortable all night. Fresh nespresso or tea in the AM. Would definitely stay there again"

"Fantastic stay, front desk staff was great, buffet was 100% worth it"

"Room was good. Close to train station and cathedral for Christmas markets. "

"Room was a reasonable size, staff were friendly, location and price were good. I would have preferred the option to make a cup of tea on my room. Unfortunately I was unwell during my stay, ( not the hotels fault). Having the facilities to make a hot drink in my room would have been most welcome. The need to get dressed to go to the lobby to purchase a drink whilst unwell was not an ideal situation. "

"Absolutely perfect location for karneval. Close to everything you need to have a good time. Great restaurants and bars nearby, transit is 30 seconds outside the hotel, can't ask for a better spot. And the rooms are HUGE for Europe. Our one issue was the room was extremely dusty and the pillows were basically non existent, but small price to pay for the location. "

"Excelent"

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "

"Lovely warm pool, kind and helpful staff.nice and clean room 💓"

"Das Zimmer war sehr sauber. Nur die Geräusche von der Straße waren extrem laut -so wie wenn die Fenster nicht richtig zu sind obwohl sie es waren. "