Hotels near Roberto Arias Perez Colsubsidio Theater

"Staff were fantastic. "

"Clean room "

"Great stay"

"I've been a frequent guest of the Ibis Bogotá Museo since 2014. During my most recent stay, I paid the early check-in fee because I wanted to properly store my luggage and valuables in my room and leave for several meetings scheduled for the afternoon. Upon accessing my room, I put some of my valuables in the in-room safe. This type of safe has been used by the hotel ever since they opened. Nevertheless, the safe malfunctioned and could not be unlocked. It took me 2 calls, 2 in-person requests, and more than 2 hours to have the safe opened by staff, despite Ibis' advertised 15-min satisfaction guarantee. As expected, I couldn't make it to the meetings I had scheduled for the afternoon and wasted the money I paid for the 'early' check-in. Front desk staff gave all kinds of excuses, including having no maintenance staff on weekends at all (which means I was lied to during my first 2 calls), the hotel not having the 'tool' to unlock a malfunctioning safe (negligent security), and staff not having access to training videos on how to deal with this issue (inappropriate staff training). I was given the name of a manager, Mrs. Zuluaga, but was told that she was not on site. I explicitly requested that she'd contact me proactively, which never happened. The next day I asked twice to speak with her before checking out but I was denied. Don't expect any 'satisfaction guarantee' to ever be honored. It's all lies and deceptive advertising."

"Breakfast was good lot to choose, good transportation and lots of restaurants "

"Breakfast was very good and extraordinary. They have everything in the buffet. Transportation always available and secured. Security was in a very high attention you know we're in Bogota. A lot of restaurants behind the hotel. Just take the elevator and you are in. Highly Recommended. "

"I stayed here because it was close to the festival ground. It was easy to access downtown and tourist areas via taxi 10 - 15 minutes. The staff was friendly and always available 24/7. There was a laundromat 5-10 minute walk from hotel. Small food shops and stall around the neighbourhood."

"buen ambiente y atención"

"Fue una experiencia muy buena"