Villas in Rochester

"Love The Berkman!"

"The room was clean, but small. I've stayed in King suite with kitchenette a few times in the last few months. The rooms on the third floor are smaller than the second floor. Everything is tighter spacing and there is only one lounge chair in the third floor rooms. The second floor rooms have two lounge chairs and more spacing around furniture. The breakfast was virtually nonexistent this time. This is abnormal, but unacceptable. The only hot food option was waffles and pancakes. There were no eggs, meat, etc., no butter, limited milk and yogurt, and no fruit."

"The TV does not have any streaming service availability. The alarm clock did not work and the previous guests had left a not to that effect but obviously it wasn’t taken care of. I asked the front desk for coffee packets for the second night of our stay but none were ever brought to us. "

"Yes"

"Clean room soft bed and pillows"

"Bathrooms are not the cleanest and pillows are not the best"

"This is our 2nd time staying here, the first time was perfect, the 2nd time not so much. The even hotel building is shared with stabridge suites. we arrived at 8:30 pm on a sunday evening. The even reception desk was empty and we were able to checkin at the staybridge reception, The onsite parking ramp is frst come first served and was full, and we had to park 5 blocks away and shuttle to and from the hotel, even though there is an employee parking directly across the street that was nearly empty. The Staybridge receptionist did not explain the parking very well and was rude when we asked follow up questions. There was a map that was not provided initially when explained where to park, until we asked for the address. We had a Mayo appt in the morning and wanted to know how to get to our car. she said come down in ample time to get the shuttle, we asked what was ample time and she snapped "AMPLE TIME". we then asked how long Is ample time and she said 20 minutes. It took about an hour to bring our luggage to our room, park our car, then call for a shuttle, and get back to our room. I was looking forward to a hot tub after a long drive but pool area closes at 10 so no time for that due to checkin. The rooms were clean and comfortable but the checkin and parking issue was added stress and was not very welcoming."

"Excellent restaurant and bar great service "

"Don't stay here if you have high to average expectations for what a hotel should be. This property is in serious need of some TLC. Our room was dirty and run down. The elevator button on the 4th floor had a cover plate that was too small, so you could see the wires behind on one side, and the plate was taped onto the wall on the other side. Our lamp shades were dirty, one lamp was broken, the curtains were filthy, there was a crack in the ceiling, and the walls were dirty. Our room was advertised as sleeping 7 on Expedia, but it only slept 6. The desk attendant said they didn't have any cots, and the room only slept 6. A lot of the dryers in the laundry room were marked "out of order" and our dryer was stealing our quarters. The desk attendant ended up putting an "out of order" sign on our dryer as well."