Rockwall Hotels from S$73

"Front desk staff was kind, and the room was somewhat clean. Unfortunately, the rest of the experience went downhill from there. The overall property felt sketchy and left me feeling unsafe—I truly wish I had read reviews before booking. This was not at all the Embassy Suites experience I’m used to. The bar service was especially disappointing. I was the only person sitting at the bar waiting on my husband and was never acknowledged or offered a drink. After about 30 minutes, I finally asked if I could order, and the bartender responded with a sarcastic comment: “Well, this is a bar.” He then instructed us to get up and walk over to get our drinks he wouldn’t serve us at our chairs (mind you we were the ONLY people at the bar top). Said he didn’t want to be expected to serve others, which was both confusing and unprofessional. He spent most of the time sitting down and showed little interest in providing service. To make matters worse, I witnessed concerning food handling. A staff member brought out a bowl of ranch dressing, had the bartender and another employee smell it as if it might be spoiled, then returned it to the serving area and wiped a film off the top with a napkin using her bare hands before putting it back out for guests. Between the lack of hospitality, poor service, and questionable cleanliness standards, this was a very disappointing stay.Would Never book here again."

"It was a clean place and nice room with a minimalist feel. No extras or anything for storage. But it was fine. The staff was helpful. "

"Can't regulate the heating A/C system. The room was too cold upon arrival. The front desk called maintenance to adjust the room temperature. After maintenance came, the room was still too cold. Called maintenance again. After maintenance came a second time, the room was still too cold. I turned off the A/C system in order to have the room at a comfortable temperature. This was the only complaint I have. Everything else was five stars."

"The property was cool and clean, and the bed was comfortable. There were some minor details, like drawers that were dirty or stained and turntable wasn’t working, but overall it was good. The views were great. Check-in was a bit inconvenient because I wasn’t sent the confirmation code, so it took me a while to get in. Thankfully, someone onsite was able to help me. Great location, with lots of places nearby."

"The staff is very nice! Very helpful! "

"clean and amazing "

"Bad"

"Buffet was okay. It was cold "

"The room was Beautiful with a modern flair! The hotel was top tier and a great price for 3 nights! The staff was amazing, kind, and knowledgeable. Room was huge and amazing ! Shower was grand and hot and relaxing! Bed was so soft and comfy! Bar excellent and breakfast was fancy and tasty! My husband loved our stay here I loved our stay as well! We will definitely stay here again! My husband said it as we were leaving and he barely compliments anything! Until next time Lorenzo Hotel! 😘 P.S. didn’t even realize we I was booking that we were booking at the infamous hotel that Tina Turner escaped too! Wow!!! What an honor!! "