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Reviews of Hilton Rome Eur La Lama

4 out of 5
Hilton Rome Eur La Lama
Viale Europa SNC, Rome, RM

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 50 reviews" "
Rating 8 - Good. 8 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 4 out of 50 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Melodyi

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

manuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
HUGE Rooms! new! great breakfast
Stayed 3 nights in Apr 2024

6/10 Okay

Robin

Stayed 1 night in Mar 2024

2/10 Terrible

srinivasalu

Disliked: Property conditions & facilities
AC was not working Technician came in the middle of night worked till 1am, no luck Second night lights were not working, had to shift room Overall didn’t meet expectations
Stayed 3 nights in Jan 2024

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do better
Overall it was a pleasant stay with friendly staff. However, there are few amenities such as a market place, or even vending machines to get a drink without having to pay $8 at the bar for a bottle of soda. Do better Hilton.
Stayed 2 nights in Jan 2024

2/10 Terrible

Sushmit, Zambia

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Not worthy of the Hilton brand, especially being an airport short term stay hotel. Calls from the room to Room Service went unanswered 5 times in a row, calls to guest relations went unanswered, when I went up to the restaurant I was told I could get packed food for the room as I was tired, only to be served a tray with open plates and no cover and told to take my own tray back to the room. Thankfully after requesting more than once, one of the restaurant staff was kind enough to help carry the food and drinks back to the room. Rooms are old, bathroom door warped from water vapour with paint chipped, tear on both chairs in the room, general upkeep much to desire. For the price being charged, definitely not worth it and certainly not being recommended to anyone!!
Stayed 1 night in Nov 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were very helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

MARGARET, NATCHEZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were all so great. Restaurant really good. Room very comfortable, beds were perfect.
Stayed 1 night in Aug 2023

10/10 Excellent

Ariella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel
This was a one night layover stay for a family trip. The hotel is brand, new and state of the art. It is very beautiful and comfortable. The staff is very welcoming and helpful to tourists. It was about a 20 minute drive to and from the airport. The only thing that we did not like, but did not address since it was just for one night, that the AC unit could not be controlled.lt was set on a higher temperature. Personally, we felt the mattresses were a little on the hard side. This room is more for couples and not families, since the shower door is completely see-through, and there is no privacy for changing. Other than that I do recommend this hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Jaime Adalberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. We had a great time on our 8 days stay. The staff are so nice and accommodating especially Serena.
Stayed 8 nights in Aug 2023

8/10 Good

Quan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an overall good experience. The staff were nice and helpful. The location was close to a metro and the property was modern and clean. The only problem was the shower leaked out a bit. We put a towel by the door to clean it up.
Stayed 4 nights in Jul 2023

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent design and service.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Still under construction - rooftop restaurant and wellness center were not open, only one set of lifts was working, there was a problem with getting hot water in more than one room
Stayed 7 nights in Jun 2023

6/10 Okay

Ashish

Business traveller
Liked: Cleanliness, staff & service
Ideal location, great potential but not there yet.
Ideal for conferences at Centre next door. Brand new and well designed. However some challenges remain. Only half the lifts operational so waiting for ages to get to and from your room. Most Western TV channels not working, including BBC. Limited English language options overall.
Stayed 4 nights in Jun 2023

10/10 Excellent

Kirstie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent new luxury hotel
Stayed 1 night in Jul 2023

6/10 Okay

Carmen, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival the air conditioning was broken. We had to wait to get checked in. Finally we checked in. At about 2am air conditioning broke again. Then we were changed to another room. Staff is proffered. Overall we were not satisfied because of the air conditioning.
Stayed 1 night in Jun 2023

4/10 Poor

Eric

Travelled with partner
Disliked: Cleanliness
Not convenient for Rome tours due to location outside city. Not many dining options in the immediate area. Overall cleanliness of hotel was lacking.
Stayed 7 nights in May 2023

10/10 Excellent

Ian

Travelled with partner
Stayed 3 nights in May 2023

8/10 Good

TANVIR

Stayed 3 nights in Apr 2023

2/10 Terrible

Elad

Business traveller
Disliked: Staff & service, amenities
Hotel was charging extra fees without authorization after 2 times that we asked to not give any pre authorized payment for extras. Very untrusted reception stuff!
Stayed 2 nights in Apr 2023

10/10 Excellent

briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel stay was amazing here. The bar tender Valero has great customer service. The overall property was clean. Staff was amazing!
Stayed 1 night in Apr 2023

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Rome. The area is quiet and across from the metro. The hotel is chic and rhe staff was friendly and professional. I have stayed in many hotels over the years and this one was by far one of the best. Our room was spacious, modern luxurious. We didn't want to leave! 10 out of 10!
Stayed 3 nights in Apr 2023

4/10 Poor

CLAUDIO, TRENTO

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Personale poco professionale.Alto il prezzo ma scarsa qualità .Mai più in questo hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Giancarlo

Stayed 1 night in Apr 2024

10/10 Excellent

Lorenzo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura di tutto rispetto
Stayed 1 night in Apr 2024

10/10 Excellent

Lorenzo

Stayed 1 night in Feb 2024

10/10 Excellent

Luca

Stayed 1 night in Feb 2024

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ernesto

Stayed 1 night in Jan 2024

8/10 Good

Leny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supriu a expectativa.
Quarto com bom tamanho, cama confortável, chuveiro c boa pressão, bom café da manhã.
Stayed 1 night in Oct 2023

8/10 Good

Baris

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Sep 2023

2/10 Terrible

TAYLOR

Liked: Staff & service
Stayed 6 nights in Sep 2023

10/10 Excellent

Dennis

Stayed 3 nights in Aug 2023

4/10 Poor

Chen Liang

Business traveller
Disliked: Cleanliness
Stayed 3 nights in Jul 2023

10/10 Excellent

Larissa

Stayed 2 nights in May 2023

8/10 Good

Sanna-Maria

Liked: Staff & service
Stayed 3 nights in May 2023

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Gerfried

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

PATRICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Murat

Travelled with group
Liked: Staff & service, room comfort
Nytt men inte helt klart
Helt ok hotell, nytt men mycket fungerar nästan bra. Personalen är trevliga men få till antalet och det känns som flera av dem har sitt första jobb. Städningen kan bli bättre och vi saknade t.ex duschtvål trots att min fru påpekade det 3-4 ggr, vi fick ingen. Hissarna är otroligt sega och skapar ibland frustration bland gästerna. Modern stil med snygga rum med väl igenomtänk design och funktion. Väldigt lyhört.
Stayed 3 nights in May 2023

10/10 Excellent

Seckin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metro istasyonunun dibinde. Kahvaltısı ve akşam yemekleri de güzel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

WT MARCELLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Praticamente abbiamo sbollato l hotel...siamo stati i primi clienti. La struttura è bellissima...ottimo servizio. L unico problema è che non siamo riusciti a fare la doccia con acqua calda! Probabilmente era così nuovo che ancora erano da fare gli ultimi collaudi!!
Stayed 2 nights in Feb 2023