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Recent Reviews in SKA Mall

Surprise! One of my best hotel experiences ever…

5 out of 5

Surprisingly good. Clean, safe, comfortable, quiet, one of the best breakfast buffets ever, a good restaurant for other meals, and the staff were the best. Seriously! For example, when I checked in, the English speaking staff, especially Deddy and Arika, greeted me so warmly and chatted with me for a while, that I felt like an honored guest instead of just another customer. Then later, when I asked to borrow a screwdriver to try to fix a broken handle on my carry-on bag, Deddy and three other people kindly took on the challenge of seeing if they could fix it. Ten minutes later, they brought my repaired bag to my room. I thought I would have to throw it away (and had already bought a backpack to prepare for that), but thanks to them, the handle that wouldn't go down anymore now does, and they showed me what to do if it happens again. Amazing service! They even have a comfortable , safe shuttle van to take you to the nearby airport (small fee: 50k rupiah, a little less than $4). The breakfast was such a pleasant surprise. So many fun specialties of Indonesia along with a few other things. Big selection. At night, I had dinner there in their restaurant as well. At first I was nervous because I seemed to be the only one there at the time, but I gave it a try, and how pleased I was. More expensive than what you can get in a foodcourt or on the street, of course, but still reasonable. And genuinely delicious. The traditional oxtail soup was perfect. Gurame fish also. Yum. …Surprisingly good. Clean, safe, comfortable, quiet, one of the best breakfast buffets ever, a good restaurant for other meals, and the staff were the best. Seriously! For example, when I checked in, the English speaking staff, especially Deddy and Arika, greeted me so warmly and chatted with me for a while, that I felt like an honored guest instead of just another customer. Then later, when I asked to borrow a screwdriver to try to fix a broken handle on my carry-on bag, Deddy and three other people kindly took on the challenge of seeing if they could fix it. Ten minutes later, they brought my repaired bag to my room. I thought I would have to throw it away (and had already bought a backpack to prepare for that), but thanks to them, the handle that wouldn't go down anymore now does, and they showed me what to do if it happens again. Amazing service! They even have a comfortable , safe shuttle van to take you to the nearby airport (small fee: 50k rupiah, a little less than $4). The breakfast was such a pleasant surprise. So many fun specialties of Indonesia along with a few other things. Big selection. At night, I had dinner there in their restaurant as well. At first I was nervous because I seemed to be the only one there at the time, but I gave it a try, and how pleased I was. More expensive than what you can get in a foodcourt or on the street, of course, but still reasonable. And genuinely delicious. The traditional oxtail soup was perfect. Gurame fish also. Yum.

A verified traveller stayed at Pesonna Hotel Pekanbaru

Posted over a year ago

Pesonna Hotel Pekanbaru

Expedia Verified Review…

5 out of 5

Very good hotel. All the staff is very helpful and kind.…

A verified traveller stayed at BATIQA Hotel Pekanbaru

Posted 8 months ago

BATIQA Hotel Pekanbaru

Ayola FirstPoint Pekanbaru is Wonderful!…

5 out of 5

Love staying at Ayola! The wonderful staff is the main reason why! A special thanks to Al, the night receptionist who always went above and beyond to make me smile. Terima kasih, thanks so much! …

A verified traveller stayed at Ayola First Point Hotel Pekanbaru

Posted 10 months ago

Ayola First Point Hotel Pekanbaru

Not Clean…

1 out of 5

The listing states that there is an airport shuttle. A few days before our scheduled arrival, I emailed the hotel to arrange pickup. They responded with a phone number to call. We called and they instructed us to call back the day of. We called back the day of and were informed that they were unable to provide the service for me, suggesting that I take a taxi instead. When I arrived to the junior suite, I was shocked at the lack of cleanliness. The two large beds only had comforters and did not have sheets. The comforters and pillow cases were stained and dirty. Upon pulling the comforters back, I found various long, black hairs. It was very clear that nothing had been washed. The third room had a small bed and pull out bed. Neither bed had anything to cover oneself with, no sheets or comforters. I called the staff and requested bedding be brought to the villa. They only brought one sheet and one comforter, which also had various yellow and brown stains. In this smaller room, I also found a pillowcase in the corner which had been scrunched up. When I opened it up, I found it was very dirty with a substance that looked like stool. In the rest of the villa, there were cobwebs, spider webs, and various dirty surfaces. The couch had pen all over it. Unfortunately, I did not think to take photographs. However, there is no reason why I would make any of this info up. It seems that at one point, this was a nice hotel. However, the standards of cleanliness need to be addressed.…The listing states that there is an airport shuttle. A few days before our scheduled arrival, I emailed the hotel to arrange pickup. They responded with a phone number to call. We called and they instructed us to call back the day of. We called back the day of and were informed that they were unable to provide the service for me, suggesting that I take a taxi instead. When I arrived to the junior suite, I was shocked at the lack of cleanliness. The two large beds only had comforters and did not have sheets. The comforters and pillow cases were stained and dirty. Upon pulling the comforters back, I found various long, black hairs. It was very clear that nothing had been washed. The third room had a small bed and pull out bed. Neither bed had anything to cover oneself with, no sheets or comforters. I called the staff and requested bedding be brought to the villa. They only brought one sheet and one comforter, which also had various yellow and brown stains. In this smaller room, I also found a pillowcase in the corner which had been scrunched up. When I opened it up, I found it was very dirty with a substance that looked like stool. In the rest of the villa, there were cobwebs, spider webs, and various dirty surfaces. The couch had pen all over it. Unfortunately, I did not think to take photographs. However, there is no reason why I would make any of this info up. It seems that at one point, this was a nice hotel. However, the standards of cleanliness need to be addressed.

A verified traveller stayed at The Baliview Luxury Villas & Resto

Posted 10 months ago

The Baliview Luxury Villas & Resto

Expedia Verified Review…

3 out of 5

during booking, have request for NON SMOKING ROOMS but upon check in was told, all NON SMOKING ROOMS ARE NOT AVAILABLE. after complaining, they have managed to provide the rooms BUT regretfully, the rooms were SMOKING rooms and smells still lingers even though the rooms were sprayed with air freshener. VERY DISAPPOINTED. …

A verified traveller stayed at The Premiere Pekanbaru

Posted 7 months ago

The Premiere Pekanbaru

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