Dear Nisha,Thank you so much for taking the time to evaluate your stay with us, and for your great comments about your memorable stay, we are grateful that you have chosen to stay with us, and our services and facilities have met with your entire satisfaction.It was our pleasure being of service to you, and we look forward to welcoming you back in the near future.Regards,Lilian RogerGeneral Manager

Dear Nia,Greetings from Saadiyat Rotana Resort & Villas, thank you very much for your positive feedback about our hotel, we truly appreciate it. We are very happy to know you enjoyed your stay with us. It was our pleasure being of service.Looking forward to welcoming you back in the near future.Lilian RogerGeneral Manager

Dear Paul,Greetings from Saadiyat Rotana Resort & Villas, thank you very much for your positive feedback about our hotel, we truly appreciate it. We are very happy to know you enjoyed your stay with us. It was our pleasure being of service.Looking forward to welcoming you back in the near future.Lilian RogerGeneral Manager

Dear Mr. Pierre,Firstly, thank you for staying with us and for taking the time to write your review. I am saddened to read that we have missed the mark in meeting your expectations. Naturally this is not the first nor the last impression we wish to create. You may be sure that we have taken this feedback very seriously to avoid reoccurrence. Looking forward to another opportunity of welcoming you back to showcase the improvements made.Best regards,Lilian RogerGeneral Manager

Dear Samir,Thank you very much for taking the time to write your review.I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future.Best regards,Lilian RogerGeneral Manager

Dear Nurlan,Thank you for taking the time to write your rating.It was a pleasure to have you as our guest here at Saadiyat Rotana Resort & Villas and I am very glad to learn that our products and services exceeded your expectations. We look forward to welcoming you back soon.Best regards,Lilian RogerGeneral Manager

Dear Ahmed, Thank you for taking the time to write your review.I am pleased that we could exceed your expectations and provide you with the true Rotana experience that we strive to uphold. We look forward to welcoming you back soon.Best regards,Lilian RogerGeneral Manager

Dear Linda,Thank you for taking the time to complete our Guest Satisfaction Survey.It was a pleasure to have you as our guest here at Saadiyat Rotana Resort & Villas and I am very glad to learn that our products and services exceeded your expectations. We look forward to welcoming you back soon.Best regards,Lilian RogerGeneral Manager

Dear Salma,Thank you for taking the time to write your review.It was a pleasure to have you as our guest here at Saadiyat Rotana Resort & Villas and I am very glad to learn that our products and services exceeded your expectations. We look forward to welcoming you back soon.Best regards,Lilian RogerGeneral Manager

Dear Sabrina,Thank you for taking the time to write your review.I am pleased that we could exceed your expectations and provide you with the true Rotana experience that we strive to uphold. Glad that the team swiftly assisted you with the issue you had faced.We look forward to welcoming you back soon.Best regards,Lilian RogerGeneral Manager

Dear Linda,Thank you for taking the time to write your review.It was a pleasure to have you as our guest here at Saadiyat Rotana Resort & Villas and I am very glad to learn that our products and services exceeded your expectations. We look forward to welcoming you back soon.Best regards,Lilian RogerGeneral Manager

Dear Igor,Thank you for sharing your feedback.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Fabrice DucryGeneral Manager

Dear Azubaidi, Knowing that you had a wonderful holiday at Saadiyat Rotana truly means a lot to us. Thank you for sharing your review of our property with other Expedia readers. It's our pleasure to extend the best services and standards that Rotana brand promised.The hotel was designed in a way that couples and family alike can enjoy quality time while staying with us. Looking forward to your next stay. Best regards, Fabrice Ducry General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for rating your experience. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Stewart, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for rating your experience. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Sir/Madam , Thank you very much for choosing to stay with us in these unique times and for sharing your comments and concerns. I would like to address each of your concerns separately. 1. Face Masks in the gym: you are correct, according to government regulations, gym users are not mandated to wear masks when participating in strenuous exercise. 2. Please accept my apologies for the food offering in all restaurants but Si Ristorante Italiano, not meeting your expectations. Please share more details with me so as I can share them with the Executive Chef. 3. Late check out is always granted to our guests occupancy permitting and while we dislike having to decline guest requests, we must also consider the wellbeing of guests waiting to check-in. 4. I understand now that the number of towels you prefer to have placed in your room is different to our standards. If we had only know this before your arrival, we would certainly place the number you require. Please accept my apologies once again for not being able to live up to your expectations this time. Nonetheless, I do hope that you will reconsider your decision of not returning to our Resort, and that we will have the opportunity to host you once more. Sincerely yours, Fabrice Ducry General Manager

Dear Mr. Nitin, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for rating us so highly. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Saeb, Thank you very much for the high rating. We were very happy to hear that everything was to your linking during the stay. Looking forward to seeing you again shortly. Sincerely yours, Fabrice Ducry General Manager

Dear Mr. Mohamad, Greetings from Saadiyat Island and thank you for the high marks in your review. Indeed the facilities you have mentioned are yet to reopen and we are keenly awaiting the government's approval to do so. We look forward to seeing you back in our Resort when the facilities reopen. Sincerely yours, Fabrice Ducry General Manager

Dear MILAN, Thank you very much for staying at Saadiyat Rotana Resort & Villas and sharing your rating. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Mr. Emmanuel, Greetings from Saadiyat Rotana and thank you for sharing your feedback with us. Indeed, the closure of many Hotel facilities came rapidly. The local authorities send strict directives to all Hotels in Abu Dhabi to be followed with immediate effect. Please accept my apology for not being able to make your last stay in our Resort entirely comfortable. Our beach, tennis courts, gym and all of the restaurants have now been reopened. We are awaiting the go ahead for the reopening of the swimming pool shortly as well. I hope that we will be able to welcome you back and make your next stay truly unforgettable. Sincerely yours, Fabrice Ducry General Manager

Dear Sherence, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services and had an amazing stay with us. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Your wonderful compliments to our colleagues have been passed on to them and they were delighted with it. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Leah, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services especially the beach and pool facilities. Great to hear that your children enjoyed the Aladdin's Cave and that we have passed on the standard of your husband when it comes to hotel services. Looking forward to welcoming you back soon and the whole family. Yours sincerely, Fabrice Ducry General Manager

Dear Adri, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. I particularly liked the title. We are pleased to learn that we have met your expectations in most aspects of our services and that you loved the overall ambiance and services of our resort. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Saood, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services and that our staff ere able to assist you throughout your stay. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services especially the cleanliness of the resort. Looking forward to welcoming you back soon. Yours sincerely, Fabrice Ducry General Manager

Dear Gentian, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services and had an amazing stay in our resort. Looking forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Nouf, Firstly, thank you for staying with us and for taking the time to write your review. I am extremely sorry to learn regarding the discomfort and inconvenience especially on the areas where you felt needs attention - pool bar and room service. We will look into these points and action accordingly. Your feedback is really appreciated and will assist us to continuously improve our services and facilities. We look forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Mr. , Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Linda, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Your recommendation of our hotel to your circle of friends and family will be highly appreciated. Looking forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Chris, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Great to hear that you enjoyed our pool, kids club and the beach. Your feedback is really appreciated and will assist us to continuously improve our services and facilities. Looking forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Raymond, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. From the cleanliness to the pool, beach and restaurants. Your feedback is really appreciated and will assist us to continuously improve our services and facilities. Looking forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Your feedback is really appreciated and will assist us to continuously improve our services and facilities. Please do know that it is our pleasure to assist you with all the very best we could to ensure that you had a memorable stay with us. Your wonderful compliments to our colleagues - Martin and April have been passed on to them and they were delighted with it. We look forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services and loved the hotel location. Your feedback is really appreciated and will assist us to continuously improve our services and facilities. Your wonderful compliments to our colleagues have been passed on to them and they were delighted with it. We look forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Alisha, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Please do know that it is our pleasure to assist you and ensure that you had a memeorable stay with us. Your wonderful compliment to our colleagues - Henry and Laura have been passed on to them and they were delighted with it. We look forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Your feedback is really appreciated and will assist us to continuously improve our services and facilities. Looking forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Tarek, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Your feedback is really appreciated and will assist us to continuously improve our services and facilities. Your wonderful compliments to our colleagues have been passed on to them and they were delighted with it. Looking forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back to Saadiyat Rotana Resort & Villas soon. Yours sincerely, Marc de Beer General Manager

Dear Guest, Thank you very much for staying at Saadiyat Rotana Resort & Villas and for writing your review. We are pleased to learn that we have met your expectations in most aspects of our services. Looking forward to welcoming you back to Saadiyat Rotana Resort & Villas soon. Yours sincerely, Marc de Beer General Manager

Dear Suzanne, Thank you for taking the time to complete our guest satisfaction survey. I would like to offer my sincere apologies for the inconvenience caused during your stay with us. We have noted your feedback especially on the areas where you felt needs attention. Your feedback is really appreciated as this gives us the chance to identify the areas for improvement and we do hope that this unpleasant experience will not change your perception of us. Thank you very much for your understanding and we look forward to welcoming you back soon. Yours sincerely, Marc de Beer General Manager

Dear Guest, Thank you for taking the time to write your review during your recent stay with us. It is always encouraging to receive positive feedback on our facilities and services and looking forward to welcoming you back at Saadiyat Rotana Resort & Villas soon. Yours sincerely, Marc de Beer General Manager

Dear Vincent,Thank you so much for taking the time to evaluate your stay with us, and for your great comments about your memorable stay, we are grateful that you have chosen to stay with us, and our services and facilities have met with your entire satisfaction.It was our pleasure being of service to you, and we look forward to welcoming you back in the near future.Regards,Lilian RogerGeneral Manager

Dear Justine,Thank you for having taken the time to complete this review following your recent stay at Saadiyat Rotana Resort & Villas.I was pleased to see we met your expectations and the team and I look forward to your return.Kind Regards, Lilian RogerGeneral Manager