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Reviews of The Pier Hotel

3.5 out of 5
The Pier Hotel
No.9 Pak Sha Wan Street, Sai Kung

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 194 reviews" "
Rating 8 - Good. 90 out of 194 reviews" "
Rating 6 - Okay. 22 out of 194 reviews" "
Rating 4 - Poor. 5 out of 194 reviews" "
Rating 2 - Terrible. 3 out of 194 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Wing yee emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Man Hoi Michael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Roof top offers an excellent view of the bay.
Stayed 1 night in Nov 2021

8/10 Good

Oi Chun Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Yiu ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
The view of ocean front terrace is nice and the room is clean. However, the service of the front desk is poor, take long time for check-in and get the key card. The conditions in room is bit wear and tear. Stains can be found on bedsheet and sofa. The swimming pool was closed as they have private event on the next day, we can only enjoy the facilities with half hour.
Stayed 1 night in Aug 2021

8/10 Good

Yik Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view , room is spacious and clean
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Need to deep clean and renovated
It was disappointing about the cleanliness of the room. Hair found on the bedsheet, dusted shelf where the towels kept, food scraps and chocolate found behind the bedside table, toothpaste stains in the toilet glass…
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

6/10 Okay

Chun Lai

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

6/10 Okay

Chun Chun Ada

Travelled with group
Liked: Property conditions & facilities, room comfort
Adequate. Do not expect Customer service.
Customer service/experience was like hostel, not a hotel. Staff is not particularly friendly. No one has a smile (having a mask on was not an excuse). I requested a twin bedroom. Understood it was subject to availability but the reception stayed silent and did not mentioned at all. Nothing much to comment as there was no service per se.
Stayed 2 nights in Feb 2021

8/10 Good

Keen Sing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with tranquility
Nice hotel with terrific seaview. Tranquil and comfortable.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The room is comfortable. But the hotel is in isolated area, it’s not convenient unless you drive with your own car. The facilities in hotel is not enough.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Lori

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious, the facilities are thoughtfully prepared. And most importantly the ocean view makes the whole stay much more enjoyable.
Stayed 1 night in Jan 2020

8/10 Good

Kan Chun

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Marina and having a good restaurant around.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A view peaceful weekend well spent in a very nice hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

Bik Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful experience.We will come again
Stayed 1 night in Oct 2019

6/10 Okay

Pooja

Disliked: Room comfort
I would say I would say out of 10 I will rate 3
The breakfast was useless. I want to have variety. There was no room service. Should include more food option
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the almost-carpet-free room the most! Restaurant is clean and fascinating.
Stayed 2 nights in Oct 2019

8/10 Good

Ngo ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

KF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent view and quiet environment, breakfast is good and hotel staffs are really nice. If more shuttle bus to Sai Kung town center will be better since the location is a bit far from Sai Kung town center.
Stayed 1 night in Oct 2019

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, room comfort
Nice place but won't be back
Came here for a weekend staycation and chose this hotel after reading several HK magazines The room was great - we had a free upgrade to ocean terrace room with a great view. Really can't say the same about the complimentary breakfast at the restaurant though - an unfrozen croissant, one piece of sandwich cheese, few slices of tomato and straggly lettuce, with a poached eggs and one coffee (worth $160 !). Took my breakfast in town instead. Pool looked nice but lacked a beverage/bar stand hence we wouldn't have stayed more than an hour anyway. Overall - great concept and view, friendly service but needs improvement in food and recreation.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for weekend escape Serene seaview, excellent atmosphere
Stayed 1 night in Oct 2019

8/10 Good

Siu Mei Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and location. Really enjoyed my getaway trip at the Pier Hotel
Stayed 1 night in Sep 2019

6/10 Okay

Vincent

Travelled with family
Liked: Staff & service, property conditions & facilities
The balcony is very close to the street You can see someone walking outside
Stayed 1 night in Aug 2019
Response from Guest Services Team The Pier Hotel on 15 Aug,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Best Regards, Guest Services Team The Pier Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Slightly high pricing, decent room with nice bathroom, excellent breakfast in Japanese style, but lots of cigarette butts in the balcony. Should not charge too high for parking
Stayed 1 night in Jul 2019
Response from Guest Services Team on 1 Aug,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Best Regards, Guest Services Team The Pier Hotel

8/10 Good

Tze Har E

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Guest Services Team The Pier Hotel on 31 Jul,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Best Regards, Guest Services Team The Pier Hotel

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from FD on 17 Jun,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Best Regards, Guest Services Team The Pier Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy neighbourhood till 1am we can hardly sleep. Called front desk for help still no improvement. We re unlucky. Nice restaurant and nice room
Stayed 1 night in Jun 2019
Response from FD on 17 Jun,2019
Dear Guest, Thank you for your staying with The Pier Hotel. We are certainly making our improvement in all areas and look forward to welcoming you back to our hotel very soon. Best Regards, Guest Services Team The Pier Hotel

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019
Response from Tony Lo on 26 May,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Best Regards, Guest Services Team The Pier Hotel

8/10 Good

yat ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor choice and quality of breakfast
The breakfast is a big disappointment especially the pseudo Japanese one. Western ones are mediocre...
Stayed 1 night in May 2019
Response from Tony Lo on 17 May,2019
Dear Guest, Thank you for your staying with The Pier Hotel. We are certainly making our improvement in all areas and look forward to welcoming you back to our hotel very soon. Best Regards, Guest Services Team The Pier Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are amazing. Breakfast was just OK. The price was a little expensive - I feel that if it were a bit cheaper, I'd be a more frequent guest.
Stayed 1 night in May 2019
Response from Karyn Lee on 7 May,2019
Thank you for staying with us. We are certainly making our improvement in all areas and look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayacation
Fantastic location for a short break in Hong Kong
Stayed 1 night in Apr 2019
Response from Karyn Lee on 3 May,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Guest Services Team on 29 Apr,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback. Best Regards, Guest Services Team The Pier Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Karyn Lee on 13 Mar,2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well presented and clean hotel. Perfect for a weekend visit to Sai Kung.
Stayed 2 nights in Feb 2019
Response from James Chak on 10 Feb,2019
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Diarmuid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, breakfast issues
Nice hotel but was very disappointed that we booked a room for 2 adults and 1 child but it only included breakfast for two people so we had to pay (HKD150!!!) for my sons breakfast. Also very disappointing that breakfast only includes 1 coffee or tea or juice, and if you want another you have to pay... I don't know another hotel in the world that has a similar policy.
Stayed 1 night in Feb 2019
Response from Karyn Lee on 9 Feb,2019
Thank you for your staying with The Pier Hotel. We are certainly making our improvement in all areas and look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
new chic hotel
its a really nice hotel away from the city. very nice view n quiet area. however i because its not a chained hotel, servicing staffs are not as professional or well trained. overall great hotel n they have japanese grilled fish for breakfast which was pretty tasty actually!
Stayed 1 night in Jan 2019
Response from James Chak on 2 Feb,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Karyn Lee on 25 Jan,2019
Dear Guest, Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for a weekend escape. Totally relaxed
Stayed 1 night in Jan 2019
Response from Odette Lake on 13 Jan,2019
Thank you for staying with us. We appreciate your feedback. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a lovely time but the only feature could be improved is having on site meals and room service as only breakfast could be got onsite.
Stayed 6 nights in Dec 2018
Response from Karyn Lee on 4 Jan,2019
Thank you for staying with us. We appreciate your feedback. Thank you.