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Reviews of Star Sands Hotel

2.5 out of 5
Star Sands Hotel
Beach Road, PMB 1148 PO Box 10003, Garapan, Saipan

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 28 reviews" "
Rating 8 - Good. 11 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

3.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Moseyal

Disliked: Staff & service, amenities
Staff was not real helpful with any questions I had. They were stand offish. Carpet in the room was filthy.
Stayed 2 nights in Dec 2019
Response from Bing on 30 Dec,2019
Thanks for staying with us. We appreciate your feedback! We would like to express our sincere apologize for all the inconveniences that you have experienced during your stay. We have addressed your concern to our management, and we will take action to improve our quality services to make our value customer 100% satisfaction during their stay We look forward to welcoming you back on your next visit here in Saipan.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities
This place is a disaster from the management to low level staff rude and 100% rude asking $200. Sequrity deposit for $40 . Per day room also the owner are there they are looking foot to top and harassing and discriminating as well. This is it nothing more
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019
Response from Bing on 2 Apr,2019
Thanks for staying with us. We appreciate your feedback! looking forward to serve you again in your next visit in saipan.

6/10 Okay

E.Duncan, Yokosuka, Japan

Liked: Cleanliness, property conditions & facilities
The stay was beyond amazing until check out. They blamed me for a towel I didnt take and tried charging me 50 dollars for a towel. You have to hand in a deposit as well. As for the parking, it was alright. My husband and I only ran into 1 problem when we got told to park in the back of the facility but when we tried we were told otherwise. That ruined it a little for me as well. The staff were nice but kind of unprofosseional in a way as well. Our first day in, while taking a shower, the water ran out on us all of a sudden so that was scary haha. Be careful of having the room clean as well bccause they will surely change the sheets and towel and they will charge you $10 for the washing. Other than that it was a pleasant stay. It was right where the “party” street as I would say or the main road where everything is. Getting to places from the hotel was easy peasy as it was located into the muddle of where everything is. Would recommend but just dont expect much haha.
Stayed 5 nights in Sep 2018
Response from Bing on 30 Sept,2018
Thanks for staying with us. We appreciate your feedback.we will do our very best to impoved all your conerned. looking forward to serve you again in your next visit here in saipan. thank you..

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The location and cleanliness is all the place has going for it. It is pretty centrally located in the city center. But be prepared to be charged for every little thing, from parking in what is apparently a rental car lot, to using the provided towels, it's going to cost you. They feel no hesitation in publicly shaming you with your use of these facilitites and charging you extra fees for services which are included and fees wich are not mentioned on their website. I would not recommend to anyone.
Stayed 1 night in Jun 2018
Response from 欧阳 on 25 Jun,2018
Hello! The parking lot of our hotel is free of charge. And the towels in the hotel are changed every two days. Thank you very much.

8/10 Good

Pedro, Saipan, MP

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Overall it was a good experience. The reception was not that good, had to wait some minutes to get service. But the room was clean and confortable.
Response from Bing on 20 Apr,2018
Thank you we will take action any comment to improve our quality sevice to make our value customer 100% satisfaction during their stay..

6/10 Okay

j kim, korea

Liked: Cleanliness, staff & service
This hotel is fit for night flight or short stay.
Stayed 1 night in Dec 2017
Response from ou yang on 11 Dec,2017
Thank you for your comments.

6/10 Okay

sia

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Bing on 23 Jan,2020
Thank you very much for choosing Star Sands Hotel, and for taking the time to share with us your feedback. looking forward to serve you again in your next visit in Saipan.

10/10 Excellent

CHANGWOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무 좋았습니다
저는 3박4일 머물렀는데 매일 청소가 깔끔하였고 에어컨도 빵빵해서 더운나라에서 시원하게 지냈습니다 물은 복도 끝에서 떠 와야되서 불편했지만 전체적으로 응대나 숙소는 만족했습니다!
Stayed 3 nights in Dec 2019
Response from bing on 18 Dec,2019
Dear Changwoo, It is our pleasure to have you stay with us.We appreciate your feedback! It is great to hear that you had a memorable stay with us.it was a fulfilment to us that you are happy with our service.looking forward to serve you again in your next visit in Saipan.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
部屋は2階で階段はフロントにあるのでセキュリティ的にあんしんです。 共用ですが、電子レンジ、熱湯給湯あり
Stayed 6 nights in Feb 2019
Response from bing on 31 Mar,2019
Thanks for staying with us. We appreciate your feedback! looking forward to serve you again in your next visit in saipan.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
엘리베이터 없음/ 칫솔 치약 비누 없음 / 베개에 얼룩.. / 생수없음 (로비(?) 정수기이용해야됨) /
Stayed 1 night in Feb 2019
Response from bing on 22 Feb,2019
Thanks for staying with us. We appreciate your feedback! we always take action any concerned to improved our services. Yes we provide toothbrush and tooth paste upon request only. Body wash and shampoo well provided each room, each floor have water dispenser with cold and hot water ready to drink.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2019
Response from Bing on 2 Apr,2019
Thanks for staying with us. We appreciate your feedback! looking forward to serve you again in your next visit in saipan

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2019
Response from Bing on 2 Apr,2019
Thanks for staying with us. We appreciate your feedback! looking forward to serve you again in your next visit in saipan.

10/10 Excellent

YOUJUNG

하루 묵기에 좋아요!
Stayed 1 night in Aug 2018
Response from bing on 29 Aug,2018
Hello Youjung, Thanks for chosing starsands hotel, we're happy and looking forward to see and serve you again in your next visit here in saipan.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
思ったいたよりも良かったです
外観はレンタカー屋と建物を兼用していることもあってか、一見ホテルと言った感じではないです。宿泊ゾーンは二階部分になっていました。 内装は中国風だったと思います。毎日スタッフが細かいところまで清掃してくれていたようで、清潔感が保たれていました。 Wi-Fiは私の部屋では問題なく使えました。 立地はガラパン中心部から近く、大通りに面しているのでDFS、ABCストア、スーパーへ歩いても問題ない距離です。 アメニティは歯磨き、歯ブラシはついていませんが、シャンプー、ボディソープはあります。 あとテレビは受信しなかったと思います。 私は空港の送迎を事前にお願いしましたが、 問題ありませんでした。 今回の宿泊で大きな問題もなく、また機会があれば利用したいと思います。
Stayed 4 nights in Aug 2018
Response from Bing on 3 Sept,2018
Thanks for staying with us. your feedback is greatly appreciated.looking forward to serve you again in your next visit here in saipan.

8/10 Good

c, garapan

Liked: Room comfort
Disliked: Staff & service
번화가 근처
번화가 근처라서 차가 없이도 걸어서 충분히 구경하고 쇼핑할 수 있습니다. 침대도 편안하고 안락합니다.
Stayed 1 night in Jul 2018
Response from bing on 31 Jul,2018
Thank you for your feedback.looking forward to serve you again in your next visit here in saipan. thank you for choosing star sands hotel.

8/10 Good

Ivan, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
歐陽經理和執房工人monica非常友善,有出外用的大浴巾提供。步行數分鐘便是商店街,在pacific mart買飲品小吃平。附近palm street和coconut street有家常粵菜小店。
Stayed 6 nights in May 2018
Response from 欧阳 on 1 Jun,2018
感谢您入住我们的酒店。非常感谢您的反馈！

10/10 Excellent

SUOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿굿 ~ 가성비 갑입니다!
4월에 3박4일 묵었어요 직원분도 너무 친절하시고 방도 깨끗이 치워주셨어요~ ^^ 복도에 전자렌지, 정수기 있어서 사용하기 너무 편리했어요 에어컨도 빵빵하고 ㅎㅎㅎㅎ 시내 바로옆이라 이동하기도 편했구요~! 너무너무 좋았습니다^^ 시끄럽다는 후기 있던데, 저는 조용하고 좋았습니다 ㅎㅎㅎ 다음에 또 묵고싶어요^^
Response from Edgar on 12 May,2018
Hafa Adai, Thanks for staying with us. We appreciate your feedback! We hope to see you again.

8/10 Good

karony, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お得感満載
まだ出来立てのホテルです。 １階はレストランとレンタカー屋さん。2階建で２階が宿泊施設になります。 入り口が１階でレンタカー屋さんと一緒なので、ここでいいのかな？という入り口ですが、中はカウンターが並んでいて、一番奥のカウンターがホテルの受付です。 フロント対応の男性は感じが良く、２階までスーツケースを運んでくれました。(階段のみです) 部屋は綺麗でゴージャスな感じのお部屋でエアコンも良好！ 冷蔵庫、テレビ、クローゼット、ドライヤー、アメニティはボディソープ、シャンプー、バスタオル、フェイスタオルです。 歯ブラシはありません。 コーヒー(顆粒)紅茶がありました。 お湯、お水は廊下にあります。 部屋には窓のみバルコニーはありません。 廊下を出ると共有のバルコニーがあり、ここで喫煙、洗濯が干せます。 しかし灰皿はありませんし、共有の干し場なので、干すのはちょっと不安もありますね。 ドア一枚なので廊下の声は聞こえましたが、となりの声は聞こえませんでした。 チェックアウトしようとしていたら、清掃をしている男性が荷物を運んであげるよーと笑顔で声をかけてくれ、下まで運んでくれました。 しかしチェックアウトのためカウンターへ行くと、男性とは正反対に無愛想な女性の対応！ 男性スタッフが、良過ぎたからか？かなりの温度差にビックリです。 お値段も手頃で、お部屋も良いので次回もこちらにお願いしようと思っています！
Stayed 1 night in Apr 2018
Response from ouyang on 9 May,2018
Thanks for staying with us. We appreciate your feedback!Welcome back next time.

10/10 Excellent

Yim May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的住宿體驗
員工很親切，亦很幫忙，地點很方便，值得推薦，下次再去都會住在這裡。
Stayed 6 nights in Mar 2018
Response from 欧阳志 on 23 Mar,2018
感谢您入住我们的酒店。非常感谢您的反馈！欢迎下次再来塞班！

8/10 Good

Hideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの対応はあまり良くありませんでしたが、 ルームサービス係の対応により良い旅ができました。 言わないと何もありません。（グラス、マット等）
Stayed 17 nights in Feb 2018
Response from OUYANG on 12 Mar,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Donghyun

Liked: Cleanliness, staff & service, property conditions & facilities
청결도는 깨끗한 편이였고 주변에 큰개를 키워서 그런지 사람지나 다닐때 시끄러움
Stayed 1 night in Feb 2018
Response from OU YANG on 10 Mar,2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックイン、アウトもスムーズに出来ました。特に気になる点はありません。快適に過ごす事が出来ました。
Stayed 4 nights in Feb 2018
Response from Bing on 28 Feb,2018
Thank you for staying star sands hotel. looking forward to see you again in your next visit in saipan.

8/10 Good

coco, 日本

2泊3日の宿泊
・ガラパン地区に位置し飲食やショッピング等徒歩で行けます。2泊3日でしたが、レンタカー借りず、バス乗らず過ごしました。もしレンタカー必要なら、このホテルの1階がレンタカー会社なのでホテルフロントで受付出来ます。 ・マリンスポーツやアクティビティのピックアップは他のリゾートホテルに送迎になると思います。中にはこのホテルまで迎えにきてくれる会社もありますがかなり少ないと思います。また、昨年出来たばかりのホテルという事でホテルの存在を現地の人は知りません。どこのホテル？と聞かれる会話でこのホテル名を言ってもまったく伝わりません。ホテル1階のレストラン「トニーシーフード」は知られているので、その2階だよと毎回説明が必要です。 ・現金デポジットとありますが、クレジットカードでも可でした。 ・アメニティはありませんでした。バスタオルとハンドタオルのみ。歯ブラシや歯磨き粉、カミソリなどは皆無。現地スーパーで買いました。 ・シャワーの水圧は許容範囲でしたが、お湯はあまり暖かくなりません。 繁華街に近いけど静かなホテル。
Stayed 2 nights in Feb 2018
Response from OU YANG on 10 Feb,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
昨年オープンのＨＯＴＥＬ
昨年オープンのＨＯＴＥＬ，テレビが設置されたのことで宿泊してみました。メモリアルパーク、買い物、食事、カジノ等すべて徒歩圏。目の前には日本人経営のレストラン＆バーがありチョイ飲みに最高，１階が受付(レンタカーの受付あり）２階が宿泊棟になっておりとても静かでした。また利用したいＨＯＴＥＬの一つです。
Stayed 3 nights in Jan 2018
Response from ouyang on 22 Jan,2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service
Star Sands
중국인이 운영하는 호텔이고 고객들 대부분도 중국인 입니다. 위치는 매우 훌륭하나 시설이 좋거나 깨끗하거나 뷰가 좋거나 한 호텔은 아닙니다. 그냥 잠만 잘 용도라면 묵을만 합니다.
Stayed 2 nights in Dec 2017
Response from OUYANG on 4 Jan,2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 호텔
처음에 들어갔을때 너무 습하고 더웠으며, 이불에 머리카락이 많았다는 것 두가지를 제외하면 깨끗하고 친절한 서비스가 있었던 좋은 호텔
Stayed 2 nights in Dec 2017
Response from OUYANG on 4 Jan,2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

dahye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치도 숙소도 너무 좋았습니다.
위치도 숙소도 너무 좋았습니다. 청결하고 친절하고 침대도 편했어요
Stayed 3 nights in Nov 2017
Thank you hope to see you again on your next visit in saipan.