Pillow-top beds, desk, blackout curtains, iron/ironing board

Reviews of Days Inn & Suites by Wyndham San Antonio near Frost Bank Center

2.5 out of 5
Days Inn & Suites by Wyndham San Antonio near Frost Bank Center
4038 Frontage Road I-10 East, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 547 out of 1140 reviews" "
Rating 8 - Good. 285 out of 1140 reviews" "
Rating 6 - Okay. 143 out of 1140 reviews" "
Rating 4 - Poor. 81 out of 1140 reviews" "
Rating 2 - Terrible. 84 out of 1140 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except bed very noisy
Stayed 1 night in May 2024

10/10 Excellent

Thomas, Wichita Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great price.
Stayed 1 night in May 2024
Response from Manager on 2 May,2024
Hello Thomas,We're pleased to hear you enjoyed your stay with us. We appreciate your positive feedback and hope to welcome you back again in the future. Thank you for choosing to stay with us.

2/10 Terrible

Terry L

Travelled with family
Disliked: Amenities, property conditions & facilities
The location was not the greatest and the food was limited to 2 items for the breakfast some mornings. The room had broken lamps and the other guest were very loud late at night.
Stayed 3 nights in Apr 2024
Response from Manager on 1 May,2024
Hello Terry L, We value your feedback and apologize for any inconvenience you experienced during your stay. Our team will address the issues mentioned to enhance our services. We appreciate you bringing this to our attention and hope to welcome you back for a more enjoyable stay.

4/10 Poor

Matthew, Pueblo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be deep cleaned, room smelled. Breakfast wasn't very good. Coffee was fantastic.
Stayed 4 nights in Apr 2024
Response from Manager on 30 Apr,2024
Hello Matthew, Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team for further review. We're glad you enjoyed our fantastic coffee and hope to welcome you back for an improved experience next time.

10/10 Excellent

Benita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect. Besides the friendly and courteous employees. Would definitely stay here again
Stayed 2 nights in Apr 2024
Response from Manager on 30 Apr,2024
Hello Benita,We are delighted to hear that you enjoyed our hotel's ideal location and our team's exceptional service. We look forward to welcoming you back on your next visit.

10/10 Excellent

Anahi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely I will back here!!
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr,2024
Hello Anahi,We are delighted to hear that you enjoyed your stay with us and are looking forward to welcoming you back in the future. Your satisfaction is our top priority, and we appreciate your feedback.

10/10 Excellent

Lou-man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 23 Apr,2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Noemi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t that clean
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr,2024
Hello Noemi, We appreciate your feedback regarding the cleanliness of your room. Please know that we take these comments seriously and will address them with our housekeeping team for improvement. Thank you for bringing this to our attention as we strive to provide a comfortable stay for all our guests.

8/10 Good

Maria

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Staff was very friendly and helpful, you could hear people on the top floor moving stuff like furniture late at night.
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr,2024
Hello Maria,We appreciate your kind words about our staff. We apologize for any inconvenience caused by noise disturbances during your stay. Our team always strives to provide a pleasant experience for all guests. Please feel free to contact our management team directly to discuss your concerns further.

8/10 Good

Stella

Travelled with family
Liked: Cleanliness, staff & service
Overall this is a good place to stay. The room was clean but the hallways are a little banged up. The elevator was not very clean. There was a bird living in or near bathroom fan. The USB outlets were not working. The breakfast was fine. The neighborhood not the best. It was an easy drive to river walk. For the price a good deal. Would stay again.
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr,2024
Hello Stella, Thank you for your feedback. We appreciate your positive comments on the cleanliness of your room and the breakfast. We have noted your observations on the hallways and elevator for further improvements. Our team will investigate the issue with the USB outlets. We are glad you found our location convenient and hope to welcome you back in the future.

10/10 Excellent

Chris

Travelled with partner
We stayed for one night, but it was a spacious room with refrigerator, microwave, coffee bar, and comfortable room. I would recommend this hotel.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr,2024
Hello Chris,We are delighted to hear that you enjoyed the spacious room equipped with convenient amenities during your stay. Your recommendation means a lot to us, thank you for sharing your positive experience.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr,2024
Hello Henry,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or queries, please do not hesitate to reach out to our management team. Your satisfaction is our top priority.

8/10 Good

Richard

Liked: Cleanliness, staff & service
A good value. Would stay again.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr,2024
Hello Richard,We are delighted to hear that you found our hotel to be a good value and that you would consider staying with us again. Your positive feedback is truly appreciated. If you ever have any further comments or suggestions, please don't hesitate to reach out to us.

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property for the value but limited options for food in the immediate area and a housing project next door. I didn’t feel safe walking around the neighborhood. Friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr,2024
Hello Stephen,Thank you for your feedback. We are glad you appreciated the value of our property and found our staff friendly and helpful. We understand your concern about the surrounding area and will pass on your comments to the appropriate team for review. Your safety and comfort are important to us.

8/10 Good

CHRIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low income housing right beside but not a problem. Property was clean and had free breakfast. Room was pretty good. Short uber ride to downtown river walk area. Quick to get out of the city. Better than expected.
Stayed 4 nights in Apr 2024
Response from Manager on 10 Apr,2024
Hello CHRIS, We're pleased to hear you found our property clean and enjoyed our complimentary breakfast. Our convenient location offers easy access to downtown attractions. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr,2024
Hello Stephen,We're delighted to hear you found our hotel to be a great value. We strive to provide excellent service at competitive rates for our guests' enjoyment and satisfaction. Thank you for choosing to stay with us.

6/10 Okay

Melody

Stayed 1 night in Feb 2024
Response from Manager on 7 Apr,2024
Hello Melody,We are glad you chose to stay with us! Should you have any feedback to share about your experience, please do not hesitate to contact us. We appreciate your stay and hope to welcome you back soon.

10/10 Excellent

Jose, Conroe

Liked: Staff & service, property conditions & facilities
Everything was good 👍
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr,2024
Hello Jose,We are delighted to hear that you had an overall positive experience during your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff. Is an old building but well maintained. Good Value
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr,2024
Hello Jessica, We appreciate your compliments on our cleanliness and staff. Our team works hard to ensure guests have a comfortable stay. Should you have any further feedback, please feel free to reach out to our management team for assistance.

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Manager on 3 Apr,2024
Hello Edgar, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Jose, Conroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar,2024
Hello Jose,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Yahaira

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Yahaira,We are sorry to hear about the challenges you faced during your stay. We appreciate your feedback and will use it to improve our services for future guests. If you have any more details to share, please feel free to reach out to our management team directly.

2/10 Terrible

Daiza

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, nasty property
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 26 Mar,2024
Hi Daiza,We're deeply sorry to hear about your disappointing experience during your stay. Maintaining cleanliness and providing exceptional service are fundamental aspects of our commitment to our guests, and we regret that we fell short of your expectations in these areas. Your feedback is invaluable, and we will address these issues with our team to ensure that they are rectified immediately. We strive to provide a comfortable and pleasant environment for all our guests, and we apologize for any inconvenience caused. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Best Regards,Guest Experience Team

8/10 Good

octaviano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with the TV remote
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello octaviano, We apologize for any inconvenience you experienced with the TV remote during your stay. Kindly reach out to our management team for further assistance with this matter. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Frank

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price. Close to the interstate. Coffee machine wasn’t working in the breakfast but there is a Starbucks and a McDonald’s now the street. Also, the hide-a-bed had no bedding on it but the front desk had no problems getting it. Just had to ask.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello Frank,We appreciate your positive feedback on our affordable accommodations and convenient location. We apologize for any inconvenience you experienced with the coffee machine during breakfast, but we're glad to hear you found alternatives nearby. Thank you for bringing the bedding issue to our attention, our team is always here to assist with any requests.

6/10 Okay

Julissa

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
As soon as we approached the counter, the front desk lady was not very attentive nor respectful. Kept interrupting me & was trying to help 5 other guests at the same time instead of having them wait in line & finish checking me in first. Once we entered the room, the floor was noticeably dirty. Hair, dust & crumbles all over it. The bed had hair from which I assume was from previous guest. Stains on the sheets & pillows. The shower was leaking. & to top it off my bracelet got stolen on the 3rd/4 night we were there. I’m assuming it was the 15 year old they had cleaning rooms.
Stayed 4 nights in Mar 2024
Response from Manager on 22 Mar,2024
Hello Julissa, I'm sorry to hear about your recent experience at the hotel. We take feedback seriously and will address your concerns with the team. Your comments will help us improve our services for future guests. Our housekeeping standards will be reviewed to ensure the highest level of cleanliness. Please contact management directly to discuss the matter further.

10/10 Excellent

Linda

Travelled with family
Very clean.
Stayed 2 nights in Mar 2024
Response from Manager on 20 Mar,2024
Hello Linda,We are delighted to hear that you found our hotel to be very clean. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 19 Mar,2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ernesto

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar,2024
Hello Ernesto,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Laura

Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr,2024
Hello Laura,We're delighted to hear you had a wonderful stay with us! Please don't hesitate to reach out if there's anything we can do to make your next visit even more exceptional.

10/10 Excellent

Ouyinh

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient hotel to stay in!
Stayed 4 nights in Mar 2024
Response from Manager on 15 Mar,2024
Hello Ouyinh,We are stoked to hear that you found our hotel great and convenient for your stay. Our team strives to provide a comfortable experience for all our guests. Should you have any future feedback or need assistance, please don't hesitate to reach out to our management team. Your satisfaction is our top priority.

8/10 Good

Deepak

Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr,2024
Hello Deepak, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back soon for another enjoyable visit!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options.
Stayed 2 nights in Mar 2024
Response from Manager on 15 Mar,2024
Hello Bryan,We are pleased to hear that you enjoyed our breakfast offerings during your stay. Feedback like yours helps us ensure a satisfying experience for all our guests. If you have any other comments or suggestions, please feel free to reach out to our management team for further assistance.

8/10 Good

Rudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Took to long for hot water to heat up
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar,2024
Hello Rudy, We apologize for any inconvenience you experienced with the hot water. Guest feedback is valuable for our ongoing improvements. Feel free to reach out to our management for further assistance.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay, everything was Great!! The room was huge, bed felt like home and the full breakfast was a plus. The entire staff was very friendly and welcoming. I’m definitely coming back to this location in the very near future.
Stayed 3 nights in Mar 2024
Response from Manager on 12 Mar,2024
Hello Mary,We are thrilled to hear that you had an excellent stay with us! It's wonderful to know that you enjoyed the spacious room, comfortable bed, and delicious breakfast. Our team takes pride in providing friendly and welcoming service to all our guests. We look forward to welcoming you back to our hotel soon for another great experience!

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast on the 1st day was limited but solid the next day. It’s located in a sketchy neighborhood but very safe at the hotel. Very clean & Yaesh (not sure of spelling) was very Friendly & Helpful. Easy access to downtown too.
Stayed 2 nights in Feb 2024
Response from Manager on 9 Mar,2024
Hello Charles,We appreciate your feedback on the varied breakfast experience and our safe location. It's delightful to hear about Yaesh's positive impact on your stay. Your insights on our proximity to downtown are valued.

8/10 Good

Danitza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is in a good location, very clean in general, room, blankets and restroom
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar,2024
Hello Danitza,We're pleased to hear you found our location convenient and our rooms clean. Your feedback is valuable to us as we strive for excellence in guest satisfaction. If you have any further comments or suggestions, please feel free to share them with us.

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice. Could use a small amount of maintenance. The front desk appeared to have control to override the HVAC thermostat setting. And it was very noisy in the room from people in adjacent rooms in the evening and morning hours.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar,2024
Hello Mark,We appreciate your feedback on your recent stay with us. Our team will look into the maintenance concerns you mentioned. Please note that our front desk follows procedures for adjusting HVAC settings. We regret any inconvenience caused by noise from adjacent rooms. Your comments will be shared with the relevant departments for improvement.

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar,2024
Hello Lisa,We are delighted to hear that you enjoyed your stay at our hotel! If you have any further comments or if there is anything we can assist you with, please feel free to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Bentura

Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Hello Bentura, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Sherry

Liked: Amenities, property conditions & facilities
Very clean. The breakfast was great.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar,2024
Hello Sherry,We are delighted to hear that you found our hotel clean and enjoyed the breakfast. Your feedback is greatly appreciated. Thank you for choosing our hotel for your stay.

6/10 Okay

DONNA

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb,2024
Hello DONNA,We appreciate you choosing our hotel for your stay! Should you wish to share any specific details about your experience, please don't hesitate to get in touch with us. We value your input and hope to welcome you back in the future.

10/10 Excellent

Robin

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar,2024
Hello Robin,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb,2024
Hello Daniel,We are delighted to hear that you had a pleasant stay at our hotel! Should you have any additional comments or suggestions, please feel free to reach out to us directly so we can ensure future visits are just as enjoyable. We hope to welcome you back soon!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Property seems maintained. Reasonable priced near the Frost Bank Center
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb,2024
Hello Karina,We appreciate your feedback on our well-maintained property and convenient location near the Frost Bank Center. Your comments are valued as we strive to provide a positive experience for all our guests. Please feel free to reach out to our management team for any further needs or concerns you may have.

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the San Antonio Stock Show and Rodeo. Therefore it’s a win for me. The staff is always nice and the hotel is always clean.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb,2024
Hello Lori, We're delighted to hear that our convenient location near the San Antonio Stock Show and Rodeo was a positive aspect of your stay. We pride ourselves on maintaining clean accommodations and providing attentive service from our staff. Thank you for taking the time to share your feedback with us.

6/10 Okay

Jessica

Business traveller, Travelled with partner
Liked: Staff & service
Walter at the front desk is an absolute gem, and the other staff are very friendly. The hot items section of the complimentary breakfast is not good. The gravy was the consistency of water. The sausages were not cooked properly, the eggs were an inedible hard texture. Don’t let this be a selling point for you to stay here.
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb,2024
Hello Jessica, Thank you for your feedback regarding the service provided by Walter at our front desk. We truly appreciate your kind words about our friendly staff. We're sorry to hear that your experience with our complimentary breakfast did not meet your expectations. We will make sure to address the specific issues you mentioned with our team to improve the quality of our hot items. We value your input and hope to have the opportunity to better serve you in the future.

8/10 Good

GLENN HERNANDEZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt that the people of the hotel is making an effort to deliver a quality service for the money we pay. The room is clean. the service is excellent and fast.
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb,2024
Hello GLENN HERNANDEZ,Thank you for taking the time to share your positive experience at our hotel. We greatly appreciate your kind words regarding the cleanliness of our rooms and the excellent service provided by our staff. We strive to ensure that every guest feels valued and well taken care of during their stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall the stay was good, the bathroom was dirty. There were dirt/stains around the faucets that i was able to wipe away with toilet paper. The vanity shelf was dusty and there was dirt/dust buildup in the corners around door frame. The rest of the room looked okay but also couldnt tell details due to very little lighting. The sheets smelled fresh and clean.
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb,2024
Hello Linda, Thank you for sharing your feedback with us. We appreciate your positive comments and have noted your concerns regarding the cleanliness of the bathroom. We constantly strive to improve our services and will address this issue with our housekeeping team to ensure a better experience for our future guests.

10/10 Excellent

Homero Trevino

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar,2024
Hello Homero Trevino,We're thrilled to hear you enjoyed your stay with us! We hope to welcome you back soon for another wonderful experience.