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Reviews of Americas Best Value Inn & Suites Fontana

2 out of 5
Americas Best Value Inn & Suites Fontana
16780 Valley Blvd., Fontana, CA

Reviews

7.6

Good

Rating 10 - Excellent. 246 out of 699 reviews" "
Rating 8 - Good. 226 out of 699 reviews" "
Rating 6 - Okay. 101 out of 699 reviews" "
Rating 4 - Poor. 57 out of 699 reviews" "
Rating 2 - Terrible. 69 out of 699 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Tiffany

Stayed 1 night in Apr 2024

4/10 Poor

Abel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell really bad of dirty
Stayed 3 nights in Mar 2024
Response from Guest Relations on 6 Apr,2024
Dear Abel,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any unpleasant odor or cleanliness concerns during your stay. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.

8/10 Good

Lucy, Huntington Park

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Oguzhan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist and people were terrible
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar,2024
Dear Oguzhan,We are disappointed that our service was a cause for concern during your recent visit. We will speak with our team right away and use your feedback to reinforce our commitment to providing nothing less than service with a smile. Allow us to demonstrate our true caring spirit of hospitality the next time you return to Fontana.

8/10 Good

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, lighting was good and plenty of supplies.
Stayed 1 night in Mar 2024

8/10 Good

Sherri

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rosa

Stayed 1 night in Feb 2024

10/10 Excellent

Rosa

Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a little ghetto but the room was clean.
Stayed 1 night in Jan 2024

6/10 Okay

Joseph, Seaside

Travelled with family
Disliked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Dec 2023

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like is close to different place
Stayed 2 nights in Feb 2024

2/10 Terrible

thomas, SAN FRANCISCO

Travelled with family
Bedbugs!!!!!!! Rudeness!!!! Lack of cleaning!!!
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan,2024
Dear Thomas,Thank you so much for the feedback. Please accept our apologies for any perceived rudeness, as this is never our intention. We'll be sure to discuss your comments regarding this matter internally and make changes where necessary. In addition, while we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into your feedback further. Please consider giving us another chance soon; we're confident we can change your perceptions.

8/10 Good

Ivan

Stayed 1 night in Jan 2024

10/10 Excellent

Priscilla

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Alan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

awilda

Travelled with family
Liked: Cleanliness, room comfort
Bkfst area
Everything fine except dress code should be enforced to all visitors who decide to show up at bkfst in their sexy underwear and no pants on when families also use bkfst area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

GRACE, Calgary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS SUPPOSED TO BE NON SMOKING, BUT THE ROOM STILL SMELL LIKE SMOKE. NO CUSTOMER COURTESY TO ADD TOWELS N CLEAN OUR ROOM. VERY LITTLE BREAKFAST, I THOUGHT I BOOKED A CONTINNENTAL BREAKFAST THAT WAS INCLUDED, NOT WHAT WAS OFFERED THERE. FALSE ADVERTISEMENT ON YOUR PROFILE. DIRTY N OLD ROOMS, WILL NEVER RECOMMEND IT TO ANYONE.
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Dec,2023
Dear Grace,Unfortunately, we did not see your message as the Expedia system stopped relaying messages to our email. Did you speak with the front desk agent, what was their response? Normally, if this happens, we offer our guests a different room. Should you wish to discuss your visit further, please do not hesitate to reach out to us offline. Regards,Management

8/10 Good

francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good..
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023

10/10 Excellent

Ivan

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Nov 2023

6/10 Okay

Irma

Stayed 1 night in Nov 2023

8/10 Good

Annette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable, spacious, great layout. Loved the full length mirror and dining area. Staff were professional and courteous. Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Nader

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Blanca

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ny son almost fell down in hes wheelchair because the sidewalk is not safe..it was rare see all time a usb cordon around of the inside fire alarms, 121 room
Response from Guest Relations on 3 Nov,2023
Dear Blanca,What you have described isn't the experience we want our guests to have. We'll be sure to look into all your comments regarding the sidewalk and the fire alarm further and make improvements where necessary. Please do not hesitate to reach out to us to discuss your comments and experience further. We'd be very grateful for the opportunity to connect with you.

10/10 Excellent

Dynel R

Stayed 1 night in Oct 2023

6/10 Okay

Ofelia

Stayed 1 night in Oct 2023

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All was good except for the bed, very hard so didn't get much sleep
Stayed 1 night in Oct 2023

8/10 Good

Valerie

Business traveller, Travelled with partner
Entire place is old and worn out. Everything needs to be updated.
Stayed 3 nights in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Jazmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet. Family oriented.
Stayed 3 nights in Jul 2023

10/10 Excellent

Athena

Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Staff was very helpful as I had screwed up my reservation. Place was clean and location was right off the 10 freeway.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

8/10 Good

Jose

Travelled with partner
Liked: Amenities
The price is good
Stayed 1 night in Sep 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe place
Stayed 1 night in Sep 2023

2/10 Terrible

Judith

Stayed 1 night in Aug 2023

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed staying Here, it’s a nice place. I love that they have spectrum Wi-Fi & cable, the beds are very comfortable and they provide 3 pillows, I also like the fact they have a mini fridge and microwave in each room. Can’t wait to come back soon, I also like the fact they do free breakfast for the guests who stay here.
Stayed 2 nights in Aug 2023

10/10 Excellent

Leda

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Great room size, out of coffee in the dining room and no continental breakfast only some sweets no drinks or hot water for tea
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes! Does not look like the pictures!
This place is run down! The lobby smelled like marijuana. It took so long to check in for some reason. There were holes in the top sheets on the bed, the shower curtain barely stayed on the rod bc the curtain holes were ripped and stretched out. Oh, the black marker we saw ready to put on the bad spots of the black iron railing was hysterical! Went down for the breakfast and there was 1 container with (very cold) coffee, and no cream. You can easily tell that the owners of this establishment do not care about the hotel or about the service.
Stayed 1 night in Jul 2023
Response from Guest Relations on 29 Jul,2023
Thank you for your comments. Your experience is not typical of the quality we provide, and we have our team looking into this matter so we can improve. We would love another chance to impress you in the future.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Call from manager while on the road before arrival
I received a call from the manager while I was on the road to confirm, I was able to get a early check in which was great cause I was really tired from driving. I do not think in all my years that I ever got a call before arrival. I was really impressed by that.
Stayed 1 night in Jul 2023