Beach nearby, free beach shuttle, sun-loungers, beach umbrellas

Reviews of DoubleTree by Hilton San Juan

4 out of 5
DoubleTree by Hilton San Juan
105 Avenida de Diego, San Juan

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1003 reviews" "
Rating 8 - Good. 235 out of 1003 reviews" "
Rating 6 - Okay. 75 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Doubletree San Juan on 30 Apr,2024
We were thrilled with your review Crystal! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon!

10/10 Excellent

janeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how I was accommodated with early check in and late check out
Stayed 2 nights in Apr 2024
Response from Doubletree San Juan on 30 Apr,2024
Thank you for your review Janeen. We're so glad we could be flexible with your arrival and departure times! We're happy you enjoyed your stay.

10/10 Excellent

Cesar, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localización muy centrica cerca de playas, restaurantes y tiendas.
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 29 Apr,2024
Muchas gracias por tus palabras y por la reseña Cesar,nos enorgullece escuchar que disfrutaste la estadía y que la propiedad fue perfecta para ti. ¡Te esperamos pronto!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Doubletree San Juan on 26 Apr,2024
We were thrilled to read your review Jennifer! We're so glad you enjoyed your stay, and we can't wait to welcome you back soon

8/10 Good

Erlinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hi, my stay was from 4/19-4/25 2024. I found the room to be small due to that there were 3 adults and one child in the room. I found it boring because the music was just english. it's Puerto Rico mind you they should have play some spanish music.there was only one restaurant that didn't service spanish/latin food. The vending machine and the ATM was out for the time I stayed.
Stayed 6 nights in Apr 2024
Response from Dou on 27 Apr,2024
Thanks for sharing your feedback with us Erlinda. We’re sorry your experience didn’t match your expectations; it was an uncommon instance. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

10/10 Excellent

Erika Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful. The staff was extremely wonderful
Stayed 4 nights in Apr 2024
Response from Doubletree San Juan on 16 Apr,2024
Thank you for taking the time to leave a review Erika. We're delighted you had a great stay, and that our staff made your experience even better! We hope to see you again soon!

10/10 Excellent

Shirah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Doubletree San Juan on 16 Apr,2024
It sounds like you had a fantastic time, and we appreciate you choosing us and can't wait to have you back Shirah!

10/10 Excellent

Ivy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a perfect stay. We loved all of the amenities
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 13 Apr,2024
Thank you for your feedback Ivy! We're thrilled you took advantage of our amenities – that's what they're there for! We'd love to welcome you back for another enjoyable stay

10/10 Excellent

Wanda

Travelled with family
Liked: Amenities
Buen servicio en todo y todos muy felices y simpáticos
Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 9 Apr,2024
Muchas gracias por tu compartirnos tu experiencia en nuestra propiedad Wanda; fue un verdadero placer tenerte con nosotros. ¡Esperamos tenerte de vuelta pronto!

4/10 Poor

Maureen

Stayed 1 night in Apr 2024
Response from Doubletree San Juan on 29 Apr,2024
Thanks for sharing your feedback Maureen. We’re sorry to hear your experience didn’t match your expectations. Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from supermarket.
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on 8 Apr,2024
Saludos Chris, Thanks for your feedback. Hope to see you on your next trip!

10/10 Excellent

Sheraine, Pelham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So thankful for this property. The staff was extremely friendly and kind. I would visit again.
Stayed 3 nights in Mar 2024
Response from Doubletree San Juan on 5 Apr,2024
Thank you for your kind words Sheraine, we're so happy to hear you found our property and service wonderful, can't wait to have you back!

10/10 Excellent

Man Yi Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, bus stop less than a block away
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on 5 Apr,2024
Thank you for your review Man Yi, it was a pleasure having you stay with us. We're looking forward to your next visit!

8/10 Good

Lina, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pictures maximize a lot the amenities and room spaces. Very tiny rooms nothing like the pictures. Pool is also very small.
Stayed 4 nights in Mar 2024
Response from Doubletree San Juan on 1 Apr,2024
Saludos Lina, Thanks for your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our hotel manager, Michael Arroyo, with any further comments, concerns, or suggestions you wish to share.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay before a cruise. Location was perfect and there is a grocery store across the street. Beach is walkable or they offer a golf cart shuttle.
Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 1 Apr,2024
Thank you for your feedback, Stacey. We're glad to hear our property was the perfect fit for your trip. We look forward to having you back with us soon!

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super helpful. Love this place
Stayed 5 nights in Mar 2024
Response from Doubletree San Juan on 30 Mar,2024
Thank you for your kind words Eileen, we're beyond ecstatic to hear you had a wonderful stay in our property. Come back soon!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 27 Mar,2024
Thank you for your great review Crystal, it was a pleasure having you with us and look forward to your next visit!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 25 Mar,2024
Saludos Jeffrey, Thanks for your feedback! Hope to see you soon!

8/10 Good

Dr. Travis

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was cool. Nothing to brag about.
Stayed 2 nights in Feb 2024
Response from Doubletree San Juan on 23 Mar,2024
Thank you for your review Dr.Travis, we look forward to your next visit!

2/10 Terrible

Benjamin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was kicked off the property first day and banded with no real reason and no investigation as to why. One of the staff members started to crying and said that she was scared of me for no reason and I was booted. Trash customer service.
Stayed 5 nights in Feb 2024
Response from Doubletree San Juan on 22 Mar,2024
Please feel free to contact our hotel manager, Michael Arroyo, with any further comments, concerns or questions.

10/10 Excellent

Hilda

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 4 Apr,2024
Thank you for your review Hilda, and for choosing our property for your PR stay. Can't wait to have you back!

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location!
Stayed 2 nights in Mar 2024
Response from Doubletree San Juan on 12 Mar,2024
Thank you for your review Ann Marie, and for choosing Doubletree San Juan for your PR stay! We're happy to know our hotel was a perfect fit for you. Hope to see you back soon!

10/10 Excellent

John, Brookfield

Stayed 1 night in Mar 2024
Response from Doubletree San Juan on 4 Mar,2024
Thank you for your review John, we can't wait to have you back with us!

8/10 Good

Marquita A., South Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and well maintained.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on 29 Feb,2024
Thank you for your review Marquita, we’re so happy that you enjoyed yourself. Come back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well kept. Staff was helpful and friendly. There are many restaurants within walking distance.
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on 29 Feb,2024
Thank you for your review Amy, we are happy to hear our hotel was a perfect fit for your trip to PR. We look forward to having you back with us soon!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay. Furnish ride to beach where they have towels on location.
Stayed 3 nights in Feb 2024
Response from Doubletree San Juan on 20 Feb,2024
Thank you for your feedback Russell, and for choosing Doubletree San Juan for your visit to PR. We look forward to having you back soon!

10/10 Excellent

Andrew Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Doubletree San Juan on 19 Feb,2024
Thank you for your feedback Andrew, we look forward to having you back soon!

2/10 Terrible

Erica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I have stayed at this hotel before . First time was a better experience and I even found a roach the first time ; but this visit was the last time . The beach attendant was super rude and I’m surprised they let him be employed there . Walls are paper thin and you can hear hallway noises and house keeping vacuums and talking . Mentioned the rude attendant at check out and they didn’t ask for more information, they just said oh well . Never will I stay here again .
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on 17 Feb,2024
Thanks for sharing your feedback Erica, we’re sorry your experience was not up to standard. It was an uncommon instance, and will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Doubletree San Juan on 15 Feb,2024
Thank you for your review Ann, and for choosing our property for your visit to PR. We hope to see you soon!

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Doubletree San Juan on 29 Feb,2024
Thank you for your review Chrissy, and thank you for choosing our property. We can't wait to your next visit!

10/10 Excellent

Wilmer, Cabo Rojo

Liked: Cleanliness, staff & service, property conditions & facilities
Non expensive luxury room.. smell good, clean and quiet
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on 13 Feb,2024
Thanks for your review Wilmer, we're proud to hear our property was a great fit for your PR visit. We look forward to having you back with us soon!

8/10 Good

Alexandra

Stayed 1 night in Feb 2024
Response from Doubletree San Juan on 21 Mar,2024
Thank you for your review Alexandra, it was a pleasure having with us. Looking forward to your next stay!

8/10 Good

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I found different from my past stays here is that now to go to your room you have to use your key on the Elevator that’s new
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on 13 Feb,2024
Thank you for your review Orlando, we're pleased to have you back with us as your home away from home. See you soon!

10/10 Excellent

Sherese

Liked: Cleanliness, property conditions & facilities
Response from Doubletree San Juan on 13 Feb,2024
Thank you for your 5-star review Sherese, we look forward to your next visit!

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located "close" to the Beach with a shuttle readily available. Room was clean and open but drawers really needed cleaning
Stayed 1 night in Feb 2024
Response from Doubletree San Juan on 10 Feb,2024
Thank you for your feedback David, we're glad to hear you enjoyed our facilities. Your feedback helps us do better.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, great service, kind and friendly to my requests and questions about the area. Will return due to the positive experience at DoubleTree.
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on 6 Feb,2024
Thank you for your feedback Janet, we’re happy you had a fantastic time with us! Thanks for your support, we’re thankful for amazing guests like you. We hope to see you again soon!

10/10 Excellent

Jaquita, Waldorf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property. Staff was nice, facility was amazing, and the location was everything! 24 hr grocery store across the street, and the beach is a 5 minute walk. If u enjoy the night life, everything is within a 5-10 minute Uber ride. I would definitely stay here again!
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on 6 Feb,2024
Thank you for your feedback Jaquita, we’re so happy that you enjoyed yourself. Thanks so much for your kind words and the compliments. Come again soon!

10/10 Excellent

DELILAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really Enjoyed my stay, the front desk was AMAZING! The recommendations for restaurant was so good! Definitely would return.
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on 2 Feb,2024
It was a pleasure having you with us Delilah! Thanks so much for your feedback, we’re happy that you’re happy, and we’re looking forward to your next visit.

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 3 nights in Jan 2024
Response from Doubletree San Juan on 2 Feb,2024
Thanks for your feedback Charisse, I’m glad you felt our Front Desk was eager to assist and make a difference during your stay. I’ll be sure to let the team know. We hope to see you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DoubleTree is for me!
Another great stay at DoubleTree. Very convenient, comfortable and clean. I like that they do not waste money on too much expensive air conditioning. Most of the other San Juan hotels are much too cold.
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on 2 Feb,2024
It was great having you stay with us John! Thanks for the feedback and the support. We’re happy to hear Doubletree San Juan became your home away from home and we’re looking forward to your next visit. Don’t be a stranger!

10/10 Excellent

Joanne

It was a fantastic place to stay prior to our cruise. Great bar and restaurant.
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on 31 Jan,2024
Thanks for the feedback and the support Joanne, it was a pleasure having you visit us here at Doubletree San Juan. We’re looking forward to your next visit!

4/10 Poor

Daryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on 31 Jan,2024
Thanks for sharing your feedback Daryl. We’re sorry your experience didn’t match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach our hotel manager, Michael Arroyo.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and great location
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on 25 Jan,2024
Thank you for your feedback Jack, we are proud to hear our staff was able to make your stay a wonderful one and look forward to your next visit!

10/10 Excellent

Tantianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on 19 Jan,2024
Thank you for your 5-star review Tantianna!

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2024
Response from Doubletree San Juan on 19 Jan,2024
Thank you for your feedback Robert, we are happy to hear you had a wonderful stay with us. Looking forward to seeing you again!

8/10 Good

Isphara

Stayed 7 nights in Jan 2024
Response from Doubletree San Juan on 19 Jan,2024
Thank you for your feedback Isphara!

2/10 Terrible

Danish

Stayed 1 night in Jan 2024
Response from Doubletree San Juan on 19 Jan,2024
We are sorry to hear your experience didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Feel free to contact Michael Arroyo with any feedback you'd like to share.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here and had a great time. I would highly recommend staying at this property. Pros: - Hotel is updated, in great condition, in a relatively quiet area, and comfortable. We did not hear anyone in the adjoining rooms. - Pool is clean, lounge area is spacious with plenty of chairs both in the sun and shade. The cabanas are nice place to relax. Towel cabinet was always fully stocked. - "Beach Club" was very nice with timely shuttles, quick set up of umbrella and chairs, and on a beautiful beach. - On-site restaurant was enjoyable with an ample variety of items and no wait was ever encountered. Some reviews have complained of the price; however, San Juan tends to be more expensive and the prices at Cafe Pierre were in line with what we encountered elsewhere. - There is a 24 hour grocery store directly across the street. - Parking was convenient with unlimited in/out privileges. - Service was great with all employees being helpful and friendly. We requested a later checkout that was happily granted. Cons: - There are not many walkable dining options nearby so be prepared to for long walk or quick Uber ride. (Btw, it was very easy to get Uber rides the entire time we were here.)
Stayed 6 nights in Jan 2024
Response from Doubletree San Juan on 15 Jan,2024
Thank you for your amazing words Dennis, it was a pleasure taking care of you and your family during your visit. We are excited to hear you enjoyed our property and our staff's personalized service. We can't wait to have you back with us again!

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very helpful
Stayed 6 nights in Jan 2024
Response from Doubletree San Juan on 15 Jan,2024
Thank you for kind words about our staff and your review Cynthia, we pride ourselves on providing the best service possible to our guests and are happy to hear you had a great stay with us. We look forward to having you back soon!

10/10 Excellent

Carolyn

Stayed 2 nights in Jan 2024
Response from Doubletree San Juan on 15 Jan,2024
Thank you for choosing Doubletree San Juan for your stay and for review Carolyn!