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Reviews of Hotel Grand Bahía los Cocos

2 out of 5
Hotel Grand Bahía los Cocos
Carr. Aticama - Los Cocos Km 3, Santa Cruz, NAY

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

5.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

elaine

Travelled with partner
Liked: Cleanliness, staff & service
They are working to improve the property. The staff was friendly and attentive. The food was delicious. Can’t wait to go back.
Stayed 1 night in May 2024
Response from Recepción on 8 May,2024
Gracias

10/10 Excellent

elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was amazing. Meals were delicious with generous portions. Very friendly and accommodating. We’ve been here many times before and we will definitely be back.
Stayed 1 night in May 2024
Response from Recepción on 8 May,2024
Gracias

10/10 Excellent

elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lot’s of improvements and repairs are being done. The pool was clean and enjoyable. The beach area was amazing The staff was friendly and attentive
Stayed 2 nights in Apr 2024
Response from Recepción on 8 May,2024
Gracias

2/10 Terrible

Andrea

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación estaba sucia, las almohadas y sábanas machadas y había cucarachas en la habitación.
Stayed 2 nights in May 2024
Response from Recepción on 8 May,2024
Se revisó la habitación aún estando usted ahí y con excepción de una sábana sucia (ya usada por usted) no vimos que estuviera en malas condiciones, se le preguntó a sus acompañantes y dijeron que no tenían queja, me parece un comentario de mala fe únicamente.

6/10 Okay

fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Los baños están en muy mal estado, la base de la cama es de cemento, la alberca estaba muy sucia, el precio no Corresponde al estado de. Las instakaciones
Stayed 1 night in Apr 2024
Response from Recepción on 12 Apr,2024
Las bases son de cemento por seguridad, en la playa así se usan en caso de huracanes, la alberca esta limpia y diario se le da mantenimiento.Gracias.

10/10 Excellent

Sheyla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, y tranquilo.
Stayed 1 night in Mar 2024
Response from Recepción on 12 Apr,2024
Gracias.

4/10 Poor

Ruth

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Se reservo una habitacion king size con vista al mar y no servia el aire acondicionado, nos cambiaron de cuarto a una doble lo cual no era la idea, y no tenia mas que 3 canales de cable, no es lo que publican en su pagina, no lo recomiendo.
Stayed 2 nights in Mar 2024
Response from Recepción on 21 Mar,2024
Se les hizo un upgrade de habitación sin costo debido a la falla del AC, sobre los canales no es verdad el paquete es de 52 canales en todas las televisiones, que parte no es lo que no corresponde a lo que publicamos?