Santa Cruz Hotels with Swimming Pool

"Great place"

"I added a room for my family and my request was accommodated to booked in same floor. "

"Beautiful hotel with a great gym and spa. Highly recommend staying here as the price was very reasonable for a Shangri La "

"The lobby was grand but the room was dated despite it being a grand room (which was a VIP upgrade) but no different from the original room booked. Excellent breakfast selections and all the fresh coconut water you can drink. The seafood buffet was great too. "

"Very clean n great location"

"Basic traditional breakfast. Staff were accommodating & excellent service. Rooms were small and the shower area, the water flooding near under the sink. "

"Nice location and even nicer facilities. "

"Great breakfast staff and selection "

"Really weird experience here. The doormen and front desk staff were all nice in conversation, but they blatantly lied about how much laundry I had sent and tried to charge me $100 for it. This was on top of returning multiple laundry items damaged and trying to claim it was part of the clothing design. I also paid fully months in advance for my room and room type, and when I arrived, it wasn’t available. They tried to claim that room type is first come first serve despite my reservation confirmation email clearly showing the room type. The room itself was in fine condition, a bit of wear and tear on the furniture but okay for the price. "