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Reviews of Hilton Garden Inn Santa Marta

3.5 out of 5
Hilton Garden Inn Santa Marta
Carrera 1C No. 24-04, Santa Marta

Reviews

8.8

Excellent

Rating 10 - Excellent. 359 out of 603 reviews" "
Rating 8 - Good. 146 out of 603 reviews" "
Rating 6 - Okay. 46 out of 603 reviews" "
Rating 4 - Poor. 29 out of 603 reviews" "
Rating 2 - Terrible. 23 out of 603 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but gym facilities are limited. No weigh machines.
Stayed 1 night in Apr 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very friendly. The location of the hotel is great, less than a 5 min walk to the a Sant Marta Marina. I felt pretty safe, as a solo female traveler. I plan to come back!
Stayed 5 nights in Apr 2024

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My husband And I really enjoyed our stay at Hilton Garden Inn Santa Marta everything is walking distance away supermarket only a block away the hotel was clean everything was enjoyable!
Stayed 3 nights in Apr 2024

6/10 Okay

VERN ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool and gym are very small. Also, although the room was spacious with a small fridge, the mattress on the bed, which provided little pressure relief, was just ok, and the fixed shower head, definitely not for tall people, were things that I personally did not care for. On the other hand, the food at the property was fresh, tasty and nutritious in my opinion. However, the people are thing best thing about this hotel. The reception team, cleaning staff, restaurant staff and security were all helpful, professional and kind.
Stayed 5 nights in Apr 2024

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Yessica

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
👎
Stayed 3 nights in Apr 2024

10/10 Excellent

Ardian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Building is clean. Close to everything and have security at all times. Parking is convenient enough.
Stayed 6 nights in Mar 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 7 nights in Jan 2024

10/10 Excellent

Wasantha

Stayed 3 nights in Mar 2024

10/10 Excellent

Maria del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the costumer service and the food
Stayed 3 nights in Mar 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good idea lace to stay
Stayed 2 nights in Mar 2024
Response from Jose Sanchez Front Office Chief on 17 Apr,2024
Agradezco sinceramente su excelente calificación. Nos enorgullece saber que nuestro arduo trabajo y dedicación han cumplido con sus expectativas. Esperamos con entusiasmo su próxima visita y estaremos encantados de recibirle nuevamente en un futuro cercano.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jose Sanchez Front Office Chief on 17 Apr,2024
Gracias por calificarnos y por hacernos saber sus comentarios. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como disfruto su estancia.

10/10 Excellent

Cary, Leland

Stayed 3 nights in Feb 2024
Response from Jose Sanchez Front Office Chief on 17 Apr,2024
Con gratitud, recibimos su calificación excelente. El incansable esfuerzo y dedicación de nuestro equipo para cumplir y superar sus expectativas nos llena de satisfacción al ser reconocidos por usted. Esperamos con entusiasmo su próxima visita y deseamos brindarle nuevamente nuestro mejor servicio en un futuro cercano. Su satisfacción es nuestra máxima prioridad y nos alegra saber que hemos logrado alcanzarla. Agradecemos su confianza y esperamos darle la bienvenida pronto de nuevo.

6/10 Okay

ANEELA

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Air conditioner in the room doesn’t work. We requested to change the room and they did with a better view. The Air Conditioning is set by the management and doesn’t go beyond 21 even you want it lower. Other than that everything else is fine.
Stayed 5 nights in Feb 2024
Response from Jose Sanchez Front Office Chief on 17 Apr,2024
Your preference is very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve, it helps us to better ourselves and provide a better and more enjoyable experience for you and each of our guests. We look forward to having you back.

6/10 Okay

andrea, Tampa

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The breakfast is the best part of this hotel. For $10 a person you can't beat it! The staff are pretty nice, especially compared to other people in this area. The general attitude in this area is really grouchy, which is quite the difference from coming from Medellin. The room had a folded blanket on the bed with other people's hair in it, which was alarming and disgusting, and the bathroom floor the same (other people's hair on the floor and stuck to various parts of the bathroom). For some reason we were not given any washcloths, only one hand towel, and half a roll of toilet paper with no back up roll. The gym is pretty sparse. There are free weights, a bench, and two treadmills. There are two flat yoga balls and a water dispenser but no cups, so you have to bring your own bottles or cups. The pool has a nice view but it is extremely tiny, and is for merely getting wet, there's no way you could swim laps at all. Parking is good, we drove motorcycles, and we liked taking the lift up to the garage. Security was very attentive and helpful, very pleasant people. Their convenience store in the lobby is very sparse but they do have some drinks and ice cream. We were happy to go to Santa Marta once, but probably will never return. The wind at night is absolutely crazy, it feels like a hurricane is about to happen or happening. No exaggeration there. This hotel isn't a bad place to stay for two nights, which is what we did, but would not recommend staying longer.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very delicious!!!!
Stayed 2 nights in Feb 2024
Response from José Sánchez Front Office Chief on 15 Feb,2024
Agradezco sinceramente su excelente calificación. Nos enorgullece saber que nuestro arduo trabajo y dedicación han cumplido con sus expectativas. Esperamos con entusiasmo su próxima visita y estaremos encantados de recibirle nuevamente en un futuro cercano.

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta location, the window in the room lacks privacy
Stayed 2 nights in Jan 2024
Response from José Sánchez Front Office Chief on 5 Feb,2024
Your preference is very important to us, and we value your opinions and feedback. By telling us what you liked about your stay and how we can improve, you help us excel and provide a better and more enjoyable experience for both you and each of our guests. We look forward to having you with us again.

2/10 Terrible

Raviraj

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hilton I have stayed.
When we came they gave us a non ocean view room and said that's the ocean view. The second day they shifted me to a different floor, and the AC water started leaking. The false ceiling came down and the entire floor was wet. The staff is not courteous, they are straight rude. Most of the staff doesn't understand English. Overal experience was terrible, one of the worst hilton I have ever been on.
Stayed 1 night in Jan 2024
Response from José Sánchez Front Office Chief on 5 Feb,2024
Your preference is very important to us, and we value your opinions and feedback. By telling us what you liked about your stay and how we can improve, you help us excel and provide a better and more enjoyable experience for both you and each of our guests. We look forward to having you with us again.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from José Sánchez Front Office Chief on 26 Jan,2024
Gracias por su excelente calificación! Trabajamos arduamente para cumplir con expectativas como la suya, y nos complace saber que hemos alcanzado el límite para usted. Esperamos que vuelva pronto.

10/10 Excellent

viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from José Sánchez Front Office Chief on 26 Jan,2024
Gracias por su excelente calificación! Trabajamos arduamente para cumplir con expectativas como la suya, y nos complace saber que hemos alcanzado el límite para usted. Esperamos que vuelva pronto.

10/10 Excellent

Weston

Stayed 3 nights in Jan 2024
Response from José Sánchez Front Office Chief on 26 Jan,2024
Agradezco sinceramente su excelente calificación. Nos enorgullece saber que nuestro arduo trabajo y dedicación han cumplido con sus expectativas. Esperamos con entusiasmo su próxima visita y estaremos encantados de recibirle nuevamente en un futuro cercano.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 6 nights in Jan 2024
Response from José Sánchez Front Office Chief on 26 Jan,2024
Agradezco sinceramente su excelente calificación. Nos enorgullece saber que nuestro arduo trabajo y dedicación han cumplido con sus expectativas. Esperamos con entusiasmo su próxima visita y estaremos encantados de recibirle nuevamente en un futuro cercano.

8/10 Good

Tamima

Stayed 1 night in Dec 2023
Response from José Sánchez Front Office Chief on 10 Jan,2024
Agradezco sinceramente su excelente calificación. Nos enorgullece saber que nuestro arduo trabajo y dedicación han cumplido con sus expectativas. Esperamos con entusiasmo su próxima visita y estaremos encantados de recibirle nuevamente en un futuro cercano.

10/10 Excellent

Lisett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 3 nights in Dec 2023
Response from José Sánchez Front Office Chief on 9 Dec,2023
We sincerely appreciate your excellent rating! Our team strives to meet and exceed expectations, and we are delighted to learn that we have done so for you. Your satisfaction is our top priority, and we eagerly look forward to welcoming you back soon.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was generally clean, great selection of food at the breakfast buffet Hotel is well located if you need to be near the marina
Stayed 3 nights in Nov 2023
Response from José Sánchez Front Office Chief on 9 Dec,2023
Con gratitud, recibimos su calificación excelente. El incansable esfuerzo y dedicación de nuestro equipo para cumplir y superar sus expectativas nos llena de satisfacción al ser reconocidos por usted. Esperamos con entusiasmo su próxima visita y deseamos brindarle nuevamente nuestro mejor servicio en un futuro cercano. Su satisfacción es nuestra máxima prioridad y nos alegra saber que hemos logrado alcanzarla. Agradecemos su confianza y esperamos darle la bienvenida pronto de nuevo.Thank you for your excellent rating! We work hard to meet expectations like yours, and we are pleased to know that we have reached the limit for you. We hope you will come back soon.

10/10 Excellent

Jameel

Stayed 3 nights in Nov 2023
Response from José Sánchez Front Office Chief on 9 Dec,2023
Con gratitud, recibimos su calificación excelente. El incansable esfuerzo y dedicación de nuestro equipo para cumplir y superar sus expectativas nos llena de satisfacción al ser reconocidos por usted. Esperamos con entusiasmo su próxima visita y deseamos brindarle nuevamente nuestro mejor servicio en un futuro cercano. Su satisfacción es nuestra máxima prioridad y nos alegra saber que hemos logrado alcanzarla. Agradecemos su confianza y esperamos darle la bienvenida pronto de nuevo.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Comfortable stay with helpful staff
Comfortable hotel. The bedding had a few stains on it but nothing major. The staff were mostly helpful. They do happy hour 2-for-1 cocktails between 6pm and 8pm. One day, the bartender disappeared at around 7:40pm and then came back after 8pm. So, we were not able to get any drinks then. After he came back, we explained the situation and he gladly have us the cocktails at half price! One night, we ordered room service. We asked for a food item without cheese but it came with cheese. They took the food back and brought another one back without cheese in around 10 minutes without any problems. We ordered in English so there's nobody to blame there, it was just a minor miscommunication that got resolved smoothly. The staff were also helpful about calling taxis and advising us on our trip to Parque Tayrona. It was also very nice to know that we would be coming back to our clean and cool hotel room after our humid and hot trip to Parque Tayrona. The breakfast does not have many vegan options unfortunately. Oat milk could be a simple addition to the breakfast that would expand the option for vegans. Otherwise, the breakfast was quite good and tasty. Overall, I would definitely recommend staying here.
Stayed 3 nights in Nov 2023
Response from José Sánchez Front Office Chief on 9 Dec,2023
We sincerely appreciate your excellent rating! Our team strives to meet and exceed expectations, and we are delighted to learn that we have done so for you. Your satisfaction is our top priority, and we eagerly look forward to welcoming you back soon.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services and the staff are excellent, staff very friendly and attentive.
Stayed 3 nights in Oct 2023
Response from José Sánchez Front Office Chief on 12 Oct,2023
Agradezco sinceramente su excelente calificación. Nos enorgullece saber que nuestro arduo trabajo y dedicación han cumplido con sus expectativas. Esperamos con entusiasmo su próxima visita y estaremos encantados de recibirle nuevamente en un futuro cercano.

8/10 Good

Rick, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're a germophobic person like myself this is the place to stay... Convenience to Restaurants and Beach was a plus.. Staff always professional, courteous and attentive... Breakfast way overpriced...🙁
Stayed 3 nights in Sep 2023
Response from José Sánchez Front Office Chief on 12 Oct,2023
Your opinion is very important and valuable to us, since this is what we rely on to improve the quality of our services and meet your needs and expectations, so we thank you for sharing with us your comments in the satisfaction questionnaire, in order to know our strengths and weaknesses and offer you the service that you as a Hilton customer expects.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
The parking was very inconvenient
Stayed 1 night in Sep 2023
Response from José Sánchez Front Office Chief on 12 Oct,2023
Your opinion is very important and valuable to us, since this is what we rely on to improve the quality of our services and meet your needs and expectations, so we thank you for sharing with us your comments in the satisfaction questionnaire, in order to know our strengths and weaknesses and offer you the service that you as a Hilton customer expects.

10/10 Excellent

steven

Stayed 2 nights in Aug 2023
Response from José Sánchez Front Office Chief on 12 Oct,2023
Agradezco sinceramente su excelente calificación. Nuestro equipo se ha esforzado al máximo para cumplir y superar sus expectativas, por lo que su reconocimiento es muy gratificante para nosotros. Esperamos con entusiasmo su próxima visita y estaremos encantados de brindarle nuestro mejor servicio nuevamente en un futuro cercano. Su satisfacción es nuestra prioridad y nos complace saber que lo hemos logrado. ¡Gracias por su confianza y esperamos darle la bienvenida pronto!

10/10 Excellent

Sandra

Stayed 4 nights in Jul 2023
Response from José Sánchez Front Office Chief on 23 Aug,2023
Agradezco sinceramente su excelente calificación. Nos enorgullece saber que nuestro arduo trabajo y dedicación han cumplido con sus expectativas. Esperamos con entusiasmo su próxima visita y estaremos encantados de recibirle nuevamente en un futuro cercano.

8/10 Good

Claudia

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from José Sánchez Front Office Chief on 1 Aug,2023
Agradezco sinceramente su excelente calificación. Nuestro equipo se ha esforzado al máximo para cumplir y superar sus expectativas, por lo que su reconocimiento es muy gratificante para nosotros. Esperamos con entusiasmo su próxima visita y estaremos encantados de brindarle nuestro mejor servicio nuevamente en un futuro cercano. Su satisfacción es nuestra prioridad y nos complace saber que lo hemos logrado. ¡Gracias por su confianza y esperamos darle la bienvenida pronto!

10/10 Excellent

Dardiny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Great and courteous service. Friendly and professional staff.
Stayed 3 nights in Jul 2023
Response from José Sánchez Front Office Chief on 1 Aug,2023
We sincerely appreciate your excellent rating! Our team strives to meet and exceed expectations, and we are delighted to learn that we have done so for you. Your satisfaction is our top priority, and we eagerly look forward to welcoming you back soon.

2/10 Terrible

Sabria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay began with us arriving to a filthy room with a strong wet musty odor. There was hair on the floor, toilet wet and with hair and the bed had what appeared to be black footprints. We called the front desk and there was no answer. We called guest services and they sent housekeeping. She looked at the room and said to change our room. We went back to the front desk and they said they could downgrade our room with no price change, a smaller bed and no view or they could clean it. We waited over an hour in the lobby for our room to be cleaned. We had 2 rooms at this location. In BOTH rooms we received DIRTY STAINED towels. In our second room we called multiple times about the air conditioning - one of our guests has asthma and when the front desk didn't pick up we had to walk downstairs each time - they were informed of our issues and medical concerns. They sent someone to open the ceiling and clean the filters. We asked for our room to change and they refused, insisting we were not using the air conditioning correctly even though it went as high as 77 degrees. We booked through Expedia and they called the location multiple times on our behalf. On the final day Expedia said the hotel's manage Jose would be coming upstairs to address the situation. We waited over an hour before they told us he was too busy. Customer service and lack of cleanliness was the most horrific I have ever experienced at a hotel. We have picture proof see Google Review.
Response from José Sánchez Front Office Chief on 26 Jul,2023
Your opinion is very important and valuable to us, as this is the basis for us to improve the quality of our services and meet your needs and expectations, so we thank you for sharing with us your comments in the satisfaction questionnaire, in order to know our strengths and weaknesses and offer you the service that you as a Hilton customer expects.

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to a Italian restaurant
Stayed 4 nights in Jul 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Gracias por su excelente calificación! Trabajamos arduamente para cumplir con expectativas como la suya, y nos complace saber que hemos alcanzado el límite para usted. Esperamos que vuelva pronto.

2/10 Terrible

RICARDO

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
When we book this hotel, breakfast was included when we show up at the hotel, they want me to pay for breakfast. No water available for coffee maker we need to pay for water. Front reception they have attitude to us because I ask to call whit manager, for my concerns, they hang up the phone for me, I need to walk to front desk to ask for manager and always they told me he was doing something
Stayed 3 nights in Jul 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Su preferencia es muy importante para nosotros y valoramos sus opiniones y comentarios. Al indicarnos lo que le gustó sobre su estancia y cómo podemos mejorar, nos ayuda a superarnos y poder ofrecer una mejor y más agradable experiencia tanto para usted. como para cada uno de nuestros huéspedes. Esperamos tenerlo de nuevo entre nosotros.

2/10 Terrible

Sabria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Nuestro objetivo principal es brindar un servicio de calidad y superar las expectativas de nuestros huéspedes, por lo que nos preocupa mucho saber que para usted no cumplimos con nuestros estándares habituales. Valoramos sus comentarios y tomaremos medidas inmediatas para abordar las áreas en las que fallamos y mejorar nuestro servicio.Le agradeceríamos si pudiera proporcionarnos más detalles sobre la situación específica que le llevó a considerar nuestra atención como deficiente. Esto nos ayudará a investigar y resolver el problema de manera efectiva, así como a implementar medidas correctivas para evitar que ocurra en el futuro.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Jul 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Agradezco sinceramente su excelente calificación. Nuestro equipo se ha esforzado al máximo para cumplir y superar sus expectativas, por lo que su reconocimiento es muy gratificante para nosotros. Esperamos con entusiasmo su próxima visita y estaremos encantados de brindarle nuestro mejor servicio nuevamente en un futuro cercano. Su satisfacción es nuestra prioridad y nos complace saber que lo hemos logrado. ¡Gracias por su confianza y esperamos darle la bienvenida pronto

10/10 Excellent

Octavio

Travelled with partner
Liked: Property conditions & facilities
Just great
Stayed 3 nights in Jul 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Con gratitud, recibimos su calificación excelente. El incansable esfuerzo y dedicación de nuestro equipo para cumplir y superar sus expectativas nos llena de satisfacción al ser reconocidos por usted. Esperamos con entusiasmo su próxima visita y deseamos brindarle nuevamente nuestro mejor servicio en un futuro cercano. Su satisfacción es nuestra máxima prioridad y nos alegra saber que hemos logrado alcanzarla. Agradecemos su confianza y esperamos darle la bienvenida pronto de nuevo.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very basic. More like a budget hotel than a Hilton, not worth the price. I’m
Stayed 3 nights in Jun 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Su preferencia es muy importante para nosotros y valoramos sus opiniones y comentarios. Al indicarnos lo que le gustó sobre su estancia y cómo podemos mejorar, nos ayuda a superarnos y poder ofrecer una mejor y más agradable experiencia tanto para usted. como para cada uno de nuestros huéspedes. Esperamos tenerlo de nuevo entre nosotros

8/10 Good

Julian

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Con gratitud, recibimos su calificación excelente. El incansable esfuerzo y dedicación de nuestro equipo para cumplir y superar sus expectativas nos llena de satisfacción al ser reconocidos por usted. Esperamos con entusiasmo su próxima visita y deseamos brindarle nuevamente nuestro mejor servicio en un futuro cercano. Su satisfacción es nuestra máxima prioridad y nos alegra saber que hemos logrado alcanzarla. Agradecemos su confianza y esperamos darle la bienvenida pronto de nuevo.

6/10 Okay

Ender

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but the rooms where not ready on a timely fashion. I know check is @ 3 pm. But the rooms where deliver 3 minutes before 3 pm. Mind you we got there @ 9am. People that got there way after ,me got rooms before me. I never got the call from the front desk to informed me about the room.
Stayed 2 nights in Jun 2023
Response from José Sánchez Front Office Chief on 26 Jul,2023
Su preferencia es muy importante para nosotros y valoramos sus opiniones y comentarios. Al indicarnos lo que le gustó sobre su estancia y cómo podemos mejorar, nos ayuda a superarnos y poder ofrecer una mejor y más agradable experiencia tanto para usted. como para cada uno de nuestros huéspedes. Esperamos tenerlo de nuevo entre nosotros

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Cleanliness
Although the customer service at the hotel was good, the facility and its surroundings are not up to western standards. The food on site is limited and substandard as well. Hotel management proved to be inept in providing clean and an adequate supply of towels in the room. In all conscientious, I could not recommend this hotel to friends and family…
Stayed 3 nights in Jun 2023
Response from José Sánchez Front Office Chief on 5 Jul,2023
Thank you for your excellent rating! We work hard to meet expectations like yours, and we are pleased to know that we have reached the limit for you. We hope you will come back soon. Should you have any questions or concerns, do not hesitate in contacting me

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice modern hotel with all the amenities you would need. It's in a quiet part of the historic part without being in the middle of the noisy club area near the park. The price is also reasonable for that area.
Stayed 1 night in Jun 2023
Response from José Sánchez Front Office Chief on 5 Jul,2023
Thank you for your excellent rating! We work hard to meet expectations like yours, and we are pleased to know that we have reached the limit for you. We hope you will come back soon. Should you have any questions or concerns, do not hesitate in contacting me

10/10 Excellent

Franco

Stayed 1 night in Jun 2023
Response from José Sánchez Front Office Chief on 5 Jul,2023
Gracias por calificarnos y por hacernos saber sus comentarios. Estamos seguros de que todo nuestro personal del hotel disfrutó atendiendo a sus necesidades tanto como disfruto su estancia. Nos despedimos con un cordial saludo, no sin antes recordarle que esta es su casa en Santa Marta y que siempre será un placer atenderle.

10/10 Excellent

Francisco Ayerbe

Travelled with family
Liked: Staff & service, property conditions & facilities
Chef Delvin is fantastic, very interested in pleasing the guest. Provided us with excellent and exceptional service. So did Maite, our food server. Jose tge front desk clerk was so polite and helpful. I highly recommend this hotel as a vacation destination.
Stayed 1 night in Jun 2023
Response from José Sánchez Front Office Chief on 5 Jul,2023
Thank you for your excellent rating! We work hard to meet expectations like yours, and we are pleased to know that we have reached the limit for you. We hope you will come back soon. Should you have any questions or concerns, do not hesitate in contacting me

8/10 Good

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito aunque las habitaciones no son amplias
Stayed 2 nights in May 2023
Response from José Sánchez Front Office Chief on 5 Jul,2023
Gracias por su excelente calificación! Trabajamos arduamente para cumplir con expectativas como la suya, y nos complace saber que hemos alcanzado el límite para usted. Esperamos que vuelva pronto.

10/10 Excellent

RUBEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT LOCATION IN SANTA MARTA
Stayed 1 night in May 2023
Response from José Sánchez Front Office Chief on 11 May,2023
Gracias por su calificación y por elegir nuestro hotel. Estamos felices de que haya disfrutado su estadía. Nos enorgullecemos de satisfacer las necesidades de nuestros huéspedes de la mejor manera posible.