"We arrived late due to flight delays. We’d already informed the property management that we would be late. Information was given regarding late key collection. Unfortunately the vital map showing us where the keys were was missed from the correspondence so it was a frustrating search before we located them.
Otherwise, everything was very smooth, the property was excellent but we knew that as it was our second visit.
The staff were all very helpful and friendly to ensure our stay was an enjoyable one.
Definitely recommend it as a base when visiting Tenerife."
"Great Stay With Awesome Views Of The Beach/Strip Staff Was Super Helpful And Spa Was Amazing Only Downside Was The Loud Noise Coming From The Strip But Out Of The Hotels Hands All Together It Was A Great Stay 4/5 Stars"
"We had a really enjoyable stay at Palm Beach. The location is great and all the staff we came across were friendly and welcoming.
The accommodation is a good mix between a no-frills apartment and a hotel room, which worked really well for a self-catering getaway. The pool area is lovely, although the sun loungers could get quite crowded at busier times.
Breakfast had a good selection with plenty to choose from. There was also entertainment for around an hour each evening, which we liked — enough to give the hotel a bit of atmosphere without it feeling too busy or noisy.
Overall, a really good base for a relaxed, self-catering holiday and we’d happily stay again."
"Canadian here. My wife (American) and I went to this resort on the last leg of our honeymoon for 5 nights in a Deluxe Room with a hot tub and ocean view. Despite the poor first impression, we had an excellent time!
Facts:
-The food was consistently outstanding at the buffet. They had a different meal theme each night we were there.
-Next to the resort is a free natural swimming pool that is iconic in beauty and fun. The pool is shallow enough to walk in & be warm, and the ocean waves crash into & over the pool making for magical pictures. It's about 5 min from the resort (you can see it from the resort). It's NOT something for people who cannot walk well. This was our favorite part! (Piscina Natural Acantilado de Los Gigantes on Google)
-About a 20 min walk south is Playa de la Arena. A black sand beach that is also beautiful.
-The pier is a 20 min walk north, where you can rent jet skis (recommended but extra €) at Los Gigantes Blue or catch a boat tour.
-All around the resort are good restaurants, and there is a corner store next to the resort too!
-3 pools; all are very nice.
-Spa seemed meh, but cheapish.
-Tennis costs €5 for 1 hr with a €20 cash deposit.
-Extra towels are €2.
-The on-resort night performances were mid during our stay, and the activities were lackluster. Enjoyable, but not exceptional.
-As a Canadian / American, getting here can be difficult; mostly the other guests were Europeans.
-People all understood English, or found someone who did."
"This was our 2nd visit to the hotel with our 3 year old. Clean room on arrival and room was cleaned every day new clean towels when requested, we took a spare absorbent sheet to put on our toddlers bed that was washed without being asked which was so kind, all staff very friendly, bar staff always happy to help, pool very clean and plenty of sun loungers all day so no need to go to the pool early in the morning to try and reserve sun beds. Lovely selection of food catering for all needs and dietary requirements. Arcades are great for kids and pool tables for adults. Photos can be taken by staff by pool and around the hotel but perhaps expect these to be done a little more professionally for the price. Minimum is €15 per photo with a minimum purchase of 5 if you also want these digitally. Pool towels are supplied with a deposit paid which is refunded at the end of your stay. Great selection of activities to choose from although we were a little disappointed that the soft play is no longer at this hotel. Evening entertainment is great although worrying that the disco and inside entertainment is over the safe decibel limit for children so this will need to be improved for us to return. Great experience"
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