4/10 Poor
Jose
Business traveller
9 Jan,2024
Liked: Cleanliness
Noisy, not as advertised, unprofessional staff
I booked from Dec 1 to Dec 11, Two weeks before Dec 1, I sent a message to the property administrator informing her that I will arrive on Dec 2 at 9 AM, this to make sure that the apartment will be ready. When I arrived on Dec 2nd at 9 AM, the apartment was not ready and was told that she could assign me one apt after 3 pm, giving that this is the checking time (When I paid check in from Dec 1 at 3 PM already). I was also told that they did not have any apartment with elevator and that I will get one in a third floor that will be accessible through stairs. That was unnaceptable and ended up paying a hotel for two days while they prepared an apartment accessible with elevator. This was given to me at 3 PM on Sunday Dec 3 (two days in which I was not in the apartment and still were charged to me). The attitude of the girl that gave me the apartment was rude, and did not explain to me things such as use of the kitchen, door locks and internet password. The apartment was noisy at nights due to garbage crews removing garbage bins at 1 am daily in a very noisy way (sounded like loud drums). There were also nearby night clubs that were noisy at night. This is not a place to rest/sleep at night. The bedroom was tiny and really it was not worth what I paid for 10 nights there.
Jose
Stayed 10 nights in Dec 2023