NH Collection Santiago Casacostanera

Property class: 4

Choose dates to view prices

Located close to Casacostanera and Parque Arauco Mall, NH Collection Santiago Casacostanera provides shopping on-site, dry cleaning/laundry services and a 24-hour gym. Free in-room WiFi and a restaurant are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is S$138
4 Oct - 5 Oct

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premium Room with View

A hotel room with a large bed, a desk with a chair, a TV, and a view of a cityscape.

Premium Room with View

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room with View

A hotel room with a large bed, a desk with a chair, a TV, and a view of a cityscape.

Superior Room with View

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of a cityscape.

Superior Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free wired internet

View all photos for Superior Room

A modern hotel room with a large bed, a walk-in closet, a shower area, and a suitcase on the floor.

Superior Room

8.8 out of 10
Excellent
(18 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free wired internet

View all photos for Superior Room (View)

A hotel room with a large bed, a desk with a chair, a suitcase, and a TV on the wall.

Superior Room (View)

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room (View)

A hotel room with a large window, a bed, a desk with a chair, and a TV.

Premium Room (View)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite

A modern hotel room with a large bed, a desk, a chair, and a suitcase.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the area

Located in Vitacura neighbourhood, NH Collection Santiago Casacostanera is connected to a shopping centre. Casacostanera and Parque Arauco Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque Araucano and San Cristobal Hill. Don't miss out on a visit to KidZania Santiago. Visit our Santiago travel guide
Map
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098

What's nearby

  • A bowl of salad with spinach, shrimp, radishes, and cherry tomatoes.
    Casacostanera
    1 min walk - 0.0 km
  • A park with a pond, trees, and a cityscape in the background.
    Bicentennial Park
    3 min walk - 0.3 km
  • A cityscape with modern buildings, a large shopping center, and a clear blue sky.
    Parque Arauco Mall
    3 min drive - 2.0 km
  • A cityscape with a prominent skyscraper and snow-covered mountains in the background.
    Costanera Center
    3 min drive - 2.3 km
  • A park with a large green field, tall buildings, and mountains in the background.
    Parque Araucano
    3 min drive - 2.0 km

Getting around

  • Military Academy Station
    3 min drive
  • Santiago Central Station
    25 min drive
  • Santiago (SCL-Arturo Merino Benitez)
    24 min drive

Restaurants

  • Pomeriggio Bistró
    2 min walk
  • Carnal Prime
    4 min walk
  • Millefleur Café Bistró
    2 min walk
  • Blue Bird Cafe
    5 min walk
  • Panchita
    2 min walk

About this property

NH Collection Santiago Casacostanera

  • Upscale hotel near Parque Araucano
  • Located close to Casacostanera and Parque Arauco Mall, NH Collection Santiago Casacostanera provides shopping on-site, dry cleaning/laundry services and a 24-hour gym. In addition to a restaurant, guests can connect to free in-room WiFi.
  • Other perks include:
    • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and a bike on-site
    • 3 meeting rooms, free newspapers and a lift
    • Smoke-free property, concierge services and a water dispenser
  • Room features
  • All 84 rooms boast comforts such as pillow menus and air conditioning, as well as perks such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Heating and fans
    • Reusable coffee/tea filters, recycling and LED light bulbs
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • Flat-screen TVs with cable channels
    • Eco-friendly cleaning products, coffee/tea makers and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property is certified by these third-party sustainability certification schemes: Bioscore Sustainability and Green Key (Foundation for Environmental Education). For more information on what these certifications require and verify, please visit their websites.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 24.50 to 26.50 per person
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycles
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegetarian breakfast available
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 kg per pet)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 24.5 to 26.5 per person
  • Airport shuttle fee: USD 50 per vehicle
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is NH Collection Santiago Casacostanera pet-friendly?

Yes, NH Collection Santiago Casacostanera allows cats and dogs (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a fee of USD 35 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at NH Collection Santiago Casacostanera?

As of 22 Sept, 2026, prices found for a 1-night stay for 2 adults at NH Collection Santiago Casacostanera on 4 Oct, 2026 start from S$138, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at NH Collection Santiago Casacostanera?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at NH Collection Santiago Casacostanera?

Checkout is at noon.

Does NH Collection Santiago Casacostanera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is NH Collection Santiago Casacostanera located?

Located in Vitacura, this hotel is within 2 mi (3 km) of Casacostanera, Parque Araucano and Parque Arauco Mall. Costanera Center and KidZania Santiago are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

NH Collection Santiago Casacostanera Reviews

8.6

Excellent

9.2

Cleanliness

9.8

Location

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 227 out of 389 reviews
Rating 8 - Good. 84 out of 389 reviews
Rating 6 - Okay. 34 out of 389 reviews
Rating 4 - Poor. 26 out of 389 reviews
Rating 2 - Terrible. 18 out of 389 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super shopping and great dining
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location very good business hotel
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. The room was beautiful and clean. We had a great view! Just wish there was a hot tub. All in walking distance of the restaurants. Attached to the mall. Also walking distance to the Sky. Highly recommend this hotel.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, superb dining, awesome shopping
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.Professional staff.Lovely rooms. Accommodating with all requests.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is amazing..... Liked everything
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and Hotel very good
Stayed 7 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for fair price. Location is amazing
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and forthcoming staff. Generous room size, clean and up to date. Quiet rooms. Liked the location forming part of the outdoor mall, offering good shopping, coffee and dining experiences.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location by some of the best shops and restaurants in Santiago
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, surrounded by a great mall full of great restaurants and amenities. Logistically perfect for hosting, lunch, dinners and launching oneself into Santiagos business district.
Stayed 9 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Santiago
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Santiago, and we enjoyed the convenience of this location, the hotel had excellent service, and it is next to great dinning and shopping options.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and rooms

Amazing location, easy checkin, great rooms, very new. Will vome again for sure
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Great Value for the best location in Santiago! Amazing and proactive staff!
Stayed 13 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel great, though it lascks of a restaurante and parking lot the rooms are luxurious. My number 1 hotel in Santiago-.
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, the area is very nice with lots of dinning options, check in staff at the reception could be a little bit more friendly
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in terms of value, comfort, convenience. Nice rooms great breakfast but no spa or pool. Absolutely prime location in Santiago for shopping and dining. If you are planning on being out and about this is the best option in town.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Super good hotel. Quiet, great access to restaurants, shops etc. Rooms are really comfortable with great showers and beds. Super pristine. Would recommend.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super staff

The reception staff are so great and accommodating. Rooms are super comfortable
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was awesome, super Comfortable and the shower was great. Checked all the boxes for basic needs. Nice place.
Stayed 3 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff, broken toilet seat, etc. tried to call reception several times and nobody answers. Poor service overall.
Stayed 2 nights in Mar 2026