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Reviews of Norus Providencia

3.5 out of 5
Norus Providencia
Capellan Abarzua 240, Providencia, Santiago, Región Metropolitana

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 63 reviews" "
Rating 8 - Good. 18 out of 63 reviews" "
Rating 6 - Okay. 5 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 5 out of 63 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to good restaurant bella vista.
Stayed 1 night in Mar 2024

10/10 Excellent

Juan Carlos

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Norus on 23 Nov,2023
Hola, gracias por su evaluación y que le vaya muy bien

10/10 Excellent

Kelly Ann

Stayed 11 nights in Jun 2023
Response from Norus Apartments Providencia on 25 Sept,2023
Kelly muchas gracias por sus comentarios, esperamos recibirlos proximamente, saludos.

10/10 Excellent

Kelly Ann

Liked: Cleanliness, amenities, property conditions & facilities
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged. Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!! Stay at Norus , call Camilla en el despacho 🔑

8/10 Good

Arnold

Travelled with family
Liked: Cleanliness, amenities
For safety reason it not convenient to walk on the streets especially at night
Stayed 21 nights in Feb 2023

10/10 Excellent

Klaus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will advise to stau on this property. Very good service and good value for the money
Stayed 1 night in Mar 2023
Response from Norus on 14 Mar,2023
Gracias por su evaluación y por preferirnos. Esperamos poder servirte nuevamente.

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Stayed 3 nights in Mar 2023
Response from Norus on 9 Mar,2023
Hola, gracias por su evaluación y sus recomendaciones; le daremos seguimiento.

8/10 Good

JAIME

Liked: Cleanliness, room comfort
Nice place
Stayed 5 nights in Feb 2023
Response from Norus on 23 Feb,2023
Gracias por preferirnos. Esperamos poder servirte nuevamente.

10/10 Excellent

Micheal

Liked: Cleanliness, room comfort
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
Stayed 3 nights in Oct 2022

8/10 Good

escarlett, new york

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a good staying in this apartment, very close to good bars and restaurants
Stayed 2 nights in Dec 2020

10/10 Excellent

Camilo, Barcelona

Liked: Cleanliness, property conditions & facilities
I enjoyed my stay in Norus Apartment mainly because the apt. is located in a nice cosy building in a very pleasant, quite and safe neighborhood. The apt. itself is quite comfortable very spacious and nicely decorated. The staff from Norus was very kind and helpful. It is walking distance from Bellavista a zone of bars and restaurants but not that closed to areas where business and tourism is conducted. The only thing that I didn't like is that they ask passengers to do their own dishes, in pandemic time a deep thorough clean of dishes is appreciated, other that that everything was perfect and I would strongly recommend these apartments to anyone traveling to Santiago de Chile, specially if you are looking for a quite place with nice views to the mountains.
Stayed 4 nights in Nov 2020
Response from Natalia de Norus on 16 Dec,2020
Camilo, muchísimas gracias por sus palabras, nos alegra que se sintiera cómodo como en casa... esperamos que nos visite pronto.

2/10 Terrible

Jeff, Guelph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the recent civil unrest, riots, marches and government enforced military curfews my partner and I were forced to abandon our last week in Santiago for our own safety and head home. We tried to cancel and recoup some financial losses, including Norus Apartments who denied us any refund. While I fully understand nonrefundable accommodations, I think that the contract gets nullified when the neighborhood your rental in is under siege. Beyond the fact that it was physically dangerous for us to even try to spend our last week there, food and resourves were limited, most restaurants and bars either closed or only open a few hours. Even the front desk at this hotel was reduced to only be open from 11am until 2pm...which also should forfeit the contract becUse 24 hour staff and security was offered as part of the stay. Expedia did the bare minimum to extract some sort of refund or hell...even an apology from Norus Apartments. I will be back in Santiago at some point in the future, and will make sure to book through another agency and not secure any Norus Apartment or any other holding this company may have in the area. Stay far away from this company.
Stayed 6 nights in Oct 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value appartment
This property is very comfortable and a great location very close to all the restaurant and bars. I would definitely stay here again and recommend to anyone looking for a good value accommodation and very quiet
Stayed 2 nights in Sep 2019
Response from Norus Providencia on 1 Oct,2019
Dear Good morning Grateful for your comments, they are really important to us. We look forward to receiving you at the next opportunity. Sincerely Norus Providence

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019
Response from Rose on 27 Jul,2019
Apreciamos su puntuación, no esforzaremos para poder obtener 5 la próxima vez.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfectly located. I did not like that my balcony door seemed to be opened when I had not opened it.
Stayed 9 nights in Mar 2019
Response from Rose on 27 Mar,2019
Sorry for the balcony door, otherwise we hope you enjoyed your stay with us.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Highly recommended, great location - near great restaurants and at the same time very quiet area.
Stayed 2 nights in May 2018
Response from Rosalba Zapata on 6 Jun,2018
Thanks Vanessa!!!!

8/10 Good

Bruno

Liked: Amenities
Nothing
Stayed 1 night in Apr 2024

6/10 Okay

Geova Éder

Travelled with group
Liked: Cleanliness
Razoável , pra uma viagem curta compensa
Foi uma boa estadia , a localização é boa , mas o quarto precisa de muitos reparos e uma modernização seria bem-vinda ! Infelizmente o Wi-Fi não funcionava no quarto , o que dificultou muito e o aquecedor não estava funcionando em um dos quartos
Stayed 4 nights in Jun 2023

8/10 Good

Caroline Luize Baréa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
O local é muito bom e compatível com as fotos do anúncio. Apenas o wifi deixou a desejar por ter um sinal muito fraco.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
A éviter
Mauvaise communication, malgré nos essais pour résoudre un problème de réservation ils ne nous ont pas répondu (14 appels). En arrivant à l’hôtel pas de personnel en réception et ils nous ont laissé sans logement pour la nuit.
Stayed 1 night in Apr 2023

4/10 Poor

mauricio

Travelled with family
Disliked: Cleanliness, room comfort
Muy regular
El apartamento es muy pequeño e incómodo. Esta muy mal tenido. Muy mal aseo. No se recomienda
Stayed 1 night in Dec 2022
Response from Camila de Norus on 6 Jan,2023
lamentamos sus comentarios, trabajaremos para mejorar lo que nos señala. muchas gracias

8/10 Good

Cristian

Travelled with family
Stayed 1 night in Jun 2022
Response from Norus on 18 Aug,2022
Buenos días, gracias por su evaluación

10/10 Excellent

RENE

Stayed 1 night in Feb 2022

6/10 Okay

RICARDO

Liked: Cleanliness
Departamento está bien , pero colchón viejo y se sentían resortes , al segundo día me cambiaron colchón según mi solicitud.
Stayed 2 nights in Jun 2021

10/10 Excellent

Chantal mara

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2021
Response from Camila de Norus Providencia on 31 May,2021
muchas gracias por su valoración, esperamos nos visite en una próxima estadía.

4/10 Poor

Nicolas

Business traveller
Disliked: Cleanliness
Decepcionante
Al llegar a la habotacion este tenia sus sabanas sucias con pelos y pelusas el sofa estaba en muy mal estado al sentar se sentian los palos y esta muy suelto, La tv muy pequeña y esta ubicada al lado de la ventana con el reflejo del sol no se aprecia bien. Me toco un dia con mucha bulla de martillos, taladro, etc...
Stayed 3 nights in Mar 2021
Response from Administración Norus on 23 Apr,2021
Nicolas, lamentamos enormemente lo sucedido y por supuesto se tomaron acciones en lo indicado, ya buscamos fidelizar a nuestros clientes siempre dando el mejor servicio.

10/10 Excellent

Javier

Liked: Cleanliness, room comfort
Sin problemas, cómodo y privado
Stayed 1 night in Mar 2021
Response from Administración Norus on 23 Apr,2021
Muchas gracias por su valoración, esperamos contar con su visita nuevamente.

10/10 Excellent

Cristiam

Business traveller
Liked: Cleanliness, room comfort
Excelentes habitaciones, lugar muy seguro
Stayed 3 nights in Feb 2021
Response from Administración Norus on 23 Apr,2021
Muchas gracias por su valoración, esperamos contar con su visita nuevamente.

8/10 Good

luis

Liked: Cleanliness, room comfort
Barrio muy tranquilo y central
Stayed 3 nights in Feb 2021
Response from Norus Providencia on 23 Mar,2021
Agradecemos que comparta su opinión con nosotros, esperamos que pronto pueda alojarse con nosotros nuevamente. Muchas gracias por todo.

10/10 Excellent

Paulo

Stayed 1 night in Aug 2020

8/10 Good

Claudia

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2020
Response from Norus Providencia on 19 Jun,2020
Muchas gracias por tomarse el tiempo de comentar. Continuaremos trabajando para mejorar, la esperamos en una próxima estadía.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos excelente en el dpto. Muy lindo y comodo. Hay diversos utensillos de cocina para poder preparar lo que uno quiera.
Stayed 3 nights in Feb 2020
Response from Norus Apartments Providencia. on 3 Mar,2020
Agradecemos sus buenos comentarios y nos alegra que su estadía haya sido satisfactoria. Esperamos vuelvan pronto. Saludos.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper el departamento cumplió con lo esperado
Stayed 1 night in Jan 2020
Response from Norus Las Condes on 14 Jan,2020
Buenas tardes Marco. Estamos muy agradecidos por su calificación. Nos alegra saber que disfrutó su estadía con nosotros. Esperamos que nos visite pronto. Saludos cordiales Norus Las Condes

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Rose on 20 Aug,2019
Buen día, Muchas gracias por su puntuación.

2/10 Terrible

Luz

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Mala experiencia
No estaba registrada la reserva, no había personal del apart hotel en el edificio y el departamento tenía mal olor.
Stayed 1 night in May 2019
Response from Rose on 9 Jun,2019
Estimada lamentamos su mala experiencia!!!!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Bom
Foi tudo ótimo, o apto da condições de cozinhar e tem serviço de arrumação, muito bom
Stayed 7 nights in Mar 2019
Response from Norus Providencia on 13 Jun,2019
Estimado Gracias por su mensaje Esperamos que pueda hospedarse con nosotros en una próxima oportunidad Saludos

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 dias maravilhosos em Santiago!
Nossa estada em Santiago no Norus foi excelente!! Apartamento bem equipado e muito bem localizado, ideal p até 3 pessoas!! Agradecemos a presteza e atenção dos funcionários durante nossa permanência de 15 dias no Norus!!
Stayed 16 nights in Jan 2019
Response from Rose on 26 Jan,2019
Obrigado por ficar com a gente.Nós estamos muito satisfeitos que você tenha gostado da sua estadia em Norus Apartments.

10/10 Excellent

Josinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Rose on 19 Dec,2018
Gracias por alojarse con nosotros!!!!!!

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Rose on 19 Dec,2018
Alejandro gracias por hospedarse en Norus Apartments!!!!

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo beneficio
Primeiro ponto positivo está na localização, ia andando para o pátio Bella Vista e parque cerro São Cristóvão. Segundo ponto positivo fica por conta do apartamento que é muito completo, tínhamos tudo que era necessário para cozinhar, descansar e aproveitar ao máximo o tempo de estadia. O último ponto positivo é o preço bem menor que hotéis de mesma categoria e oferece acomodações perfeitas, único detalhe é que tive que ir no mercado assim que cheguei. Recomendo muito essa opção.
Stayed 3 nights in Oct 2018

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad
Despues de largas reuniones lo mejor es el descanso, comodidad y tranquilidad. este lugar lo tiene.
Stayed 1 night in Jun 2018
Response from Rosalba Zapata on 15 Jun,2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

10/10 Excellent

YOUNSOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
한국마트 (아씨마켓등) 도보15분, Estacion Funicular Pio Nono 10분안걸림...호텔에 지정 주차공간이 있어서 파킹해두고 도보로 다니기 자유로웠음
Stayed 2 nights in May 2018
Response from Rosalba Zapata on 6 Jun,2018
Gracias!!!!!!

8/10 Good

YOUNSOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아파트 공간 넓고 가구, 주방시설, 욕실이 쾌적했음
Stayed 2 nights in May 2018
Response from Rosalba Zapata on 6 Jun,2018
Gracias!!!!

2/10 Terrible

ANTONIO

Disliked: Cleanliness, staff & service
Terrível. Fui roubado várias vezes.
Vários pertences foram subtraídos de mim, qdo saía para passeios e a limpeza era feita. Inclusive um de dentro de uma mochila. Acostumado a viajar, isso nunca havia me acontecido. Lamentável. Não se hospedam lá nunca
Stayed 7 nights in May 2018
Response from Rosalba Zapata on 6 Jun,2018
Sr. Antonio, o seu comentário é muito estranho, uma vez que nunca tivemos tais problemas em nossos departamentos, é realmente a primeira vez, você foi apresentado 7 noites e nunca reclamar em nossos escritórios que estão no mesmo prédio, lamentamos muito seu comentário

6/10 Okay

Hugo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Conveniente
Muy buena ubicación, razonable equilibrio calidad precio
Response from Rosalba Zapata on 5 Apr,2018
Muchas gracias !!!!!

8/10 Good

Jorge Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente ubicación, muy comodos y tranquilo
Response from Rosalba Zapata on 5 Apr,2018
Gracias Sr. Ruben por su puntuación.....esperamos tenerlo de regreso.

8/10 Good

Enio

Liked: Staff & service, property conditions & facilities, room comfort
Response from Rosalba Zapata on 9 Mar,2018
Gracias por su puntuación.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper lindo el departamento. Estaba roto el sillón y cuando pusimos el aire acondicionado perdía agua por el frente y.goteaba en el piso por lo que tuvimos que apagarlo. Pero en líneas generales estuvimos muy contentos.
Stayed 1 night in Jan 2018
Response from Rosalba Zapata on 11 Mar,2018
Gracias por su puntuación. Lamentamos sus inconveniente, su comentario no ayuda a mejorar nuestro servicio.

10/10 Excellent

LUIS CARLOS

Liked: Cleanliness, property conditions & facilities, room comfort
Hogareño Comodo, cerca de todo.
Cerca de la zona roja de Santiago, muy buena atención especialmente de Natalia la administradora, recomiendo el hotel
Stayed 5 nights in Nov 2017
Agradecemos sus palabras, nos alegra que se sintiera como en casa lo esperamos en una próxima ocasión. saludos Natalia Silva