COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Check restrictions for your trip.Opens in a new window
See all properties

Novotel Santiago Providencia

Photo gallery

Featured image
Indoor pool
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of Novotel Santiago Providencia

UNESCO Sustainable Property

Novotel Santiago Providencia

4 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationCostanera Center6 min walk
  • Popular LocationGran Torre Santiago8 min walk
  • Popular LocationSculpture Park16 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)19 min drive

Choose dates to view prices

About this area

Santiago

In the entertainment district and near a metro station, Novotel Santiago Providencia is in an area with great shopping. Travellers who have shopping on the agenda can visit Costanera Center and Vivo Panorámico, while those looking for another kind of activity may want to explore Santiago Cable Car: Tupahue Station. Looking to enjoy an event or a match? See what's going on at National Stadium or Estadio Monumental David Arellano. Spend some time exploring the area's activities, including skiing and snowboarding. Guests love the hotel's quiet location.
Visit our Santiago travel guideOpens in a new window
View in a map
Map
Popular Location

What's nearby

  • Costanera Center - 6 min walk
  • Gran Torre Santiago - 8 min walk
  • Vivo Panorámico - 10 min walk
  • Drugstore - 11 min walk
  • Sculpture Park - 16 min walk

Getting around

  • Tobalaba Station - 6 min walk
  • Santiago Central Station - 10 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 19 min drive

About this property

Novotel Santiago Providencia

4-star, family-friendly hotel, walk to Costanera Center
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. All 178 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, guests will have Smart TVs with Netflix, and other amenities include free bottled water and hairdryers.
Novotel Santiago Providencia offers 178 forms of accommodation with laptop-compatible safes and complimentary bottles of water. 46-inch Smart televisions come with Netflix. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include massages. The spa is equipped with a sauna.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CLP 13900 for adults and CLP 13900 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Babysitting/childcare (surcharge)
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Meeting rooms 6

Spa

  • Massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 46-inch smart TV
  • Netflix

Food and drink

  • Free bottled water

More

  • Desk
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Similar properties

See similar properties

Santiago
Santiago
Hotel
Hotel
4 star
4 star
Business-friendly
Business-friendly
Free WiFi
Free WiFi
Guest rating 4+
Guest rating 4+
Pet-friendly
Pet-friendly

Policies

Check-in

Check-in from noon - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from February 24 2021 to October 31 2021 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CLP 33520 per pet, per night
Dogs and cats welcome
Up to 33 lbs/15 kg
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 13900 for adults and CLP 13900 for children (approximately)
  • Pet fee: CLP 33520 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Novotel Santiago Providencia Hotel
Novotel Providencia Hotel
Novotel Providencia
Novotel Santiago Providencia Hotel
Novotel Santiago Providencia Santiago
Novotel Santiago Providencia Hotel Santiago

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 139 out of 226 reviews
5 - Excellent 62%
Rating 4 - Good. 55 out of 226 reviews
4 - Good 24%
Rating 3 - Okay. 19 out of 226 reviews
3 - Okay 8%
Rating 2 - Poor. 10 out of 226 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 226 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities
Write a review

4/5 Good

Business traveller, Travelled with partner
Liked: Staff & service
I liked every thing but no pillow, breakfast and the first day we had problem with the water
Stayed 1 night in May 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good and not so good
The hotel is in a great area and the lobby and co-working space are very nice. All of the staff was incredibly friendly. There were good and just ok parts of the accommodations: good - comfortable bed, good lighting and the bathroom was stylish, the ok - the wifi in the room was very poor/slow, the room was very dark, even with the good lighting, the hallways are dingy and the carpet needs updating.
Stayed 2 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were friendly and hospitable. Security were on point, morning breakfast was a plus, cleaning crew were great, most workers spoke a little bite of English that was a bonus for me. Hotel is located 3 blocks from major mall on a private quite street with many different restaurant to choose from. Getting around was easy 2 blocks from subway, including uber drivers and local taxis were available none stop. Kenny and christian were amazing they provided me with everything I needed in order to make my stay comfortable.
Stayed 7 nights in Feb 2021

2/5 Poor

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The property and staff were right and kind. The point is that the hotel is not giving all services, beginning with the restaurant that it seems the chef is on vacation because all meals more elaborated were not available, only dishes I can find in a modest restaurant at the street. As the time I did reservation I saw there were pool, sauna , "room service 24hrs", but equally none of these were real. I was trying to eat at 10:30 PM and they said that persons had to go to their houses because of the restriction of authorities at 10 PM nobody walking on the streets. I was last week in an hotel of the competence ( american brand) , and the swimmin pool was opened, the room service could be late at night, and other amenities not cut arbitrarily by the hotel.
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020